Orientador: Eugenio Jose Zoqui / Tese (doutorado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica / Made available in DSpace on 2018-08-06T08:20:56Z (GMT). No. of bitstreams: 1 Anholon_Rosley_D.pdf: 10265384 bytes, checksum: 2464f7ab564105b15155ed1b16f5bba6 (MD5) Previous issue date: 2006 / Resumo: Este trabalho tem por objetivo apresentar um método de implantação de práticas de gestão da qualidade para microempresas, tomando por base alguns requisitos da NBR ISO 9001:2000 e outros conceitos relacionados ao Balanced Scorecard, Método de Análise e Solução de Problemas, Prêmio Paulista de Qualidade da Gestão e Programa 5S. O método proposto está estruturado em oito fases nas quais são abordados aspectos relacionados à avaliação preliminar, determinação de metas e elaboração de estratégias, organização do ambiente de trabalho, comunicação com os clientes, refino das metas pré-estabelecidas, controle da qualidade, princípios de recursos humanos e avaliação final. Todas essas fases são detalhadas por meio de um manual de implantação e os documentos da qualidade requisitados em cada uma delas são exemplificados por meio de uma planilha mestra de documentos da qualidade. A validação do método foi feita por meio de sua implantação ao longo de treze meses em sete empresas do Núcleo de Desenvolvimento Empresarial de lundiaí (São Paulo), sendo os resultados dessa iniciativa utilizados na melhoria e adequação do mesmo. Todas as empresas que o implantaram conseguiram resultados bons, destacando-se principalmente três delas onde os mesmos foram excelentes / Abstract: This thesis presents a method to implement quality management system in microenterprises based on standard NBR ISO 9001:2000 and other concepts of Balanced Scorecard, QC Story, São Paulo State Quality A ward and Housekeeping. This method is composed by eight phases which work aspects linked to the initial evaluation, goals and strategies, company organization, communication with the clients, refinement of the goals and strategies established, quality control, human resources principles and final evaluation. All phases are explained in a detailed manner by an implementation manual and the quality documents requested in each phase showed in the user-friendly software that follows the manual. The validation of the method was done with its implementation in seven companies based in Jundiaí Business Incubator and using the results of this initiative to improve the system. All the companies have achieved good benefits from it, pointing out three companies with excellent results / Doutorado / Materiais e Processos de Fabricação / Doutor em Engenharia Mecânica

Submitted by isabela.moljf@hotmail.com (isabela.moljf@hotmail.com) on 2016-07-27T18:35:18Z No. of bitstreams: 1 irlenenogueiradasilva.pdf: 1350655 bytes, checksum: 29f308cf9b69f6cfda64c1b09f7b86bf (MD5) / Rejected by Adriana Oliveira (adriana.oliveira@ufjf.edu.br), reason: Isabela, as palavras escola estadual fazem parte do nome da escola e também devem ser em maiúsculo. Veja no resumo "Escola Estadual Joaquim Maurício de Azevedo". on 2016-07-28T11:47:49Z (GMT) / Submitted by isabela.moljf@hotmail.com (isabela.moljf@hotmail.com) on 2016-07-28T18:26:01Z No. of bitstreams: 1 irlenenogueiradasilva.pdf: 1350655 bytes, checksum: 29f308cf9b69f6cfda64c1b09f7b86bf (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-07-29T11:36:03Z (GMT) No. of bitstreams: 1 irlenenogueiradasilva.pdf: 1350655 bytes, checksum: 29f308cf9b69f6cfda64c1b09f7b86bf (MD5) / Made available in DSpace on 2016-07-29T11:36:03Z (GMT). No. of bitstreams: 1 irlenenogueiradasilva.pdf: 1350655 bytes, checksum: 29f308cf9b69f6cfda64c1b09f7b86bf (MD5) Previous issue date: 2015-12-15 / A presente dissertação investiga as práticas de gestão escolar da Escola Estadual Joaquim Maurício de Azevedo, município de Janaúba/MG. Essa investigação buscou analisar até que ponto as práticas de gestão da Escola Estadual Joaquim Maurício de Azevedo correspondem às práticas apresentadas nas quatro dimensões do Prêmio Gestão Escolar. Como objetivo geral, vislumbrou-se compreender as práticas de gestão da Escola Estadual Joaquim Maurício de Azevedo e confrontá-las com as práticas apresentadas ao Prêmio Gestão Escolar. Para alcançar os objetivos, realizou-se um estudo de caso de natureza descritiva-qualitativa, tendo como instrumentos para coleta e interpretação dos dados a pesquisa bibliográfica, a análise documental e entrevistas semiestruturadas realizadas com os membros da equipe gestora e aos professores. A partir disso, a dissertação está estruturada em três capítulos. O primeiro capítulo desta pesquisa teve como função apresentar o caso estudado, discorrendo sobre a descrição da Secretaria de Estado de Educação e da Superintendência Regional de Ensino de Janaúba, apresentar a unidade escolar em estudo, o Prêmio de Gestão Escolar, bem como suas categorias analisadas de acordo o regulamento do Prêmio de Gestão Escolar 2013 – época em que a escola foi vencedora em nível Regional. As categorias do Prêmio analisadas neste trabalho são a Gestão Pedagógica que engloba o Planejamento e Ações Pedagógicas e os Indicadores de Resultados Educacionais; a Gestão Participativa; a Gestão de Pessoas e Liderança e a Gestão de Infraestrutura. Objetivou-se, ainda, no primeiro capítulo desta dissertação descrever a autoavaliação da escola e, assim, destacar a dimensão da gestão sob análise, além de apresentar e comparar a escola pesquisada com três escolas estaduais do município de Janaúba que tem características semelhantes. No segundo capítulo foi analisada a problemática do caso de gestão, através do diálogo com um referencial teórico e a pesquisa de campo. A pesquisa de campo envolveu atores do processo educativo: equipe gestora, principalmente, e professores da escola, através da observação e da realização de entrevistas. O diálogo com os referenciais teóricos se fez através dos trabalhos de Heloísa Luck, Vitor Henrique Paro, Henry Mintzberg, Márcia Cristina da Silva Machado e Thelma Lúcia P. Polon entre outros. A partir das práticas de gestão identificadas, formulou-se a proposta que foi apresentada no terceiro capítulo. Essa proposta teve como objetivo um plano de ação educacional – PAE, que contribua para a redução das diferenças entre as práticas apresentadas e as práticas efetivas da Escola Estadual Joaquim Maurício de Azevedo. / This work investigates practices of management in the State School Joaquim Mauricio de Azevedo, situated in Janaúba/MG. This study aimed to analyze how the management practices of Joaquim Mauricio de Azevedo match the practices presented in the four dimensions of School Management Award. As a general goal, we would like to understand the state school management practices Joaquim Mauricio de Azevedo and compare them with the practices presented to the School Management Award. To achieve this goals, we elaborated a case study with descriptive and qualitative nature, with the instruments for collection and interpretation of data to literature, document analysis and semi-structured interviews with members of the management team and teachers. From this, the work is divided into three chapters. The first chapter of this study was due to present the case study, discussing the description of the State Department of Education and the Regional Superintendent of Education of Janaúba, to present o the school unit under study, to describe the School Management Award, as well as their categories analyzed according the rules of the school Management Award 2013 - a time when the school won in Regional level. The Award categories analyzed in this work are the Pedagogical Management which includes the Planning and Pedagogical Actions and Indicators of Educational Outcomes; Participative Management; People Management and Leadership and Infrastructure Management. The objective is also, in the first chapter of this thesis describe the school's self-evaluation and thereby highlight the scale of management under review, and present and compare the researched school with three state schools in the Janaúba city that has similar characteristics. In the second chapter, we analyzed the problem of case management through dialogue with a theoretical and field research. The field research actors involved in the educational process: management team, mainly, and school teachers through observation and interviews. The dialogue with the theoretical framework was made through the work of Heloísa Luck, Vitor Henrique Paro, Henry Mintzberg, Marcia Cristina da Silva Machado and Thelma P. Lucia Polon among others. From the identified management practices, we formulated the proposal that was presented in the third chapter. This proposal was aimed at an educational action plan - PAE, which contributes to the reduction of differences between the practices presented and the actual practices of the State School Joaquim Mauricio de Azevedo.

Submitted by Renata Lopes (renatasil82@gmail.com) on 2018-04-20T18:00:09Z No. of bitstreams: 1 erlandiaguedesdasilva.pdf: 1425106 bytes, checksum: 2cd978cda3fb2ecea02f22207060eac6 (MD5) / Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2018-09-03T12:11:47Z (GMT) No. of bitstreams: 1 erlandiaguedesdasilva.pdf: 1425106 bytes, checksum: 2cd978cda3fb2ecea02f22207060eac6 (MD5) / Made available in DSpace on 2018-09-03T12:11:47Z (GMT). No. of bitstreams: 1 erlandiaguedesdasilva.pdf: 1425106 bytes, checksum: 2cd978cda3fb2ecea02f22207060eac6 (MD5) Previous issue date: 2016-12-28 / A presente dissertação foi desenvolvida no âmbito do Mestrado Profissional em Gestão e Avaliação da Educação (PPGP) do Centro de Políticas Públicas e Avaliação da Educação da Universidade Federal de Juiz de Fora (CAED/UFJF). O caso de gestão estudado discute as práticas gestoras da Escola Estadual Rio Solimões, localizada do município de Manacapuru/AM. Essa escola foi escolhida por apresentar resultados educacionais positivos frente às avaliações externas, sendo vencedora do Prêmio Estadual de Gestão Escolar (2008) e certificada com o selo ISO 9001 (2015). O trabalho teve como objetivo geral: analisar como a gestão escolar organiza as atividades pedagógicas em suas práticas cotidianas com foco nas seguintes dimensões da gestão escolar: gestão democrática e participativa, gestão pedagógica, gestão de resultados e gestão de pessoas; e como objetivos específicos: descrever o cotidiano da escola com foco nas ações da equipe gestora; identificar ações pedagógicas que contribuíram para o bom desempenho da escola nas avaliações externas; verificar a contribuição da Certificação ISO 9001 para a melhoria dos processos escolares; propor ações que possibilitem a disseminação das ações realizadas na escola entre as demais escolas da rede. Como metodologia para o alcance dos objetivos, utilizou-se a pesquisa qualitativa, tendo como método de investigação o estudo de caso com a utilização dos seguintes instrumentos de coleta: a análise documental, como Projeto Político Pedagógico, Regimento Interno, Livros de Atas e Planos Pedagógicos, Administrativos e Financeiros; observação e entrevistas semiestruturadas realizadas com a equipe gestora e professores. Para revisão bibliográfica, contamos com os trabalhos de Heloísa Lück (2009, 2011, 2012), Márcia Machado (2011, 2012), Marcelo Burgos e Ana Carolina Canegal (2011) e Francisco Soares (2002, 2004), entre outros autores que abordam o tema da gestão escolar. Diante das análises efetuadas, concluiu-se que a gestão busca desenvolver um trabalho participativo envolvendo todos os membros da comunidade escolar e buscando parcerias com as famílias para o bom andamento das atividades escolares e aprendizagem dos alunos. Com base nesses resultados, o Plano de Ação Educacional apresentado buscou trazer ações voltadas para a disseminação dessas práticas entre as demais escolas da rede, bem como a inserção de novas práticas inerentes às outras escolas a fim de fortalecer a Rede Estadual de Educação de Manacapuru, melhorando significativamente o aprendizado escolar. / The present dissertation was developed under the Professional Master in Management and Evaluation of Education (PPGP) of the Center for Public Policies and Education Evaluation of the Federal University of Juiz de Fora (CAED / UFJF). The management case studied discusses the management practices of the Rio Solimões State School, located in the municipality of Manacapuru / AM. This school was chosen for presenting positive educational results in relation to external evaluations, winning the State School Management Award (2008) and certified with the ISO 9001 (2015) seal. Its main objective was to analyze how school management organizes pedagogical activities in its daily practices, focusing on the following dimensions of school management: democratic and participatory management, pedagogical management, results management and people management; And as specific objectives: to describe the daily life of the school with a focus on the actions of the management team; Identify pedagogical actions that contributed to the good performance of the school in external evaluations; Verify the contribution of ISO 9001 Certification for the improvement of school processes; Propose actions that allow the dissemination of the actions carried out in the school between the other schools of the network. As a methodology for achieving the objectives, qualitative research was used as a research method to study the case using the following collection instruments: documentary analysis, such as Political Pedagogical Project, Internal Rules, Book of Records and Pedagogical Plans , Administrative and Financial; Observation and semi-structured interviews with the management team and teachers. For bibliographical revision we count on the works of Heloísa Lück (2009, 2011, 2012), Márcia Machado (2011, 2012), Marcelo Burgos and Ana Carolina Canegal (2011) and Francisco Soares (2002, 2004), among other authors that approach the theme of school management. In view of the analyzes carried out, it was concluded that the management seeks to develop a participatory work involving all members of the school community and seeking partnerships with families for the good progress of school activities and student learning. Based on these results, the Educational Action Plan presented brings actions aimed at the dissemination of these practices among the other schools in the network, as well as the insertion of new practices inherent to other schools in order to strengthen the state education network of Manacapuru, improving School learning.

Uma das modalidades de operadoras que mais têm tido dificuldade na sobrevivência são as filantrópicas, apesar de sua importância para o setor de saúde. Entre as dificuldades, a principal delas está relacionada a parte financeira. Foi utilizada, neste estudo, uma abordagem quanti-qualitativa, sendo a primeira etapa um conjunto de indicadores econômico-financeiros para analisar o impacto da gestão financeira no desempenho das operadoras de planos de saúde. Na etapa qualitativa, estudou-se em profundidade duas operadoras de planos de saúde filantrópicas. Ainda que muito se discuta acerca da sinistralidade, o custo das operadoras não representa um diferencial entre elas, tendo como principal fator competitivo e de sobrevivência a gestão financeira. Foi possível identificar que práticas como instituição de comitê financeiro, realizações diárias e definição de caixa mínimo aprimoram o desempenho da OPS. Nesse sentido, é essencial que as companhias deste segmento direcionem esforços para a melhoria da gestão financeira, uma vez que os custos estão equiparados para operadoras de bom e mau desempenho financeiro. / One of the modalities of operators who have had the most difficulty in survival are the philanthropic ones, despite their importance for the health sector. Among the difficulties, the main one is related to the financial part. In this sense, the study used a quantitative-qualitative approach, the first stage being a set of economic-financial indicators to analyze the impact of financial management on the performance of healthcare plan operators. At the qualitative stage, two philanthropic health plan operators were studied and depth. Although much is discussed about the accident rate, the cost of the operators does not represent a differential between them, having as main competitive and survival factor the financial management. It was possible to identify that practices such as financial committee institution, daily realizations and definition and minimum cash register improve health plan operator\'s performance. In this sense, it is essential that companies in this segment direct efforts to improve financial management, since the costs are equated to operators with good and poor financial performance.

Going offshore has become a norm in current software organizations due to several benefits like availability of competent people, cost, proximity to market and customers, time and so on. Despite the fact that Global Software Engineering (GSE) offers many benefits to software organizations but it has also created several challenges/issues for practitioners and researchers like culture, communication, co-ordination and collaboration, team building and so on. As Requirements Engineering (RE) is more human intensive activity and is one of the most challenging and important phase in software development. Therefore, RE becomes even more challenging when comes to GSE context because of culture, communication, coordination, collaboration and so on. Due to the fore mentioned GSE factors, requirements’ understanding has become a challenge for software organizations involved in GSE. Furthermore, Knowledge Management (KM) is considered to be the most important asset of an organization because it not only enables organizations to efficiently share and create knowledge but also helps in resolving culture, communication and co-ordination issues especially in GSE. The aim of this study is to present how KM practices helps globally dispersed software organizations in requirements understanding. For this purpose a thorough literature study is performed along with interviews in two industries with the intent to identify useful KM practices and challenges of requirements understanding in GSE. Then based on the analysis of identified challenges of requirements understanding in GSE both from literature review and industrial interviews, useful KM practices are shown and discussed to reduce requirements understanding issues faced in GSE.

abstract: The alternative project delivery methods (APDMs) today are being increasingly used by owner organizations in the architecture, engineering, and construction (AEC) industry. Yet the adoption of these methods can be extremely difficult to accomplish and requires significant change management efforts. To facilitate the APDM adoption, this research aimed to better understand how AEC owner organizations have changed from only using the design-bid-build method to also successfully implementing APDMs from an organizational change perspective. This research utilized a literature review, survey and interviews to fulfill the research objectives. The dissertation follows a three paper format. The first paper focuses on identifying organizational change management (OCM) practices that, when effectively executed, lead to increased success rates of adopting APDMs in owner AEC organizations. The results of the first paper indicated that the five OCM practices with the strongest correlations to successful APDM adoption were realistic timeframe, effective change agents, workload adjustments, senior-leadership commitment, and sufficient change-related training. The second paper focuses on investigating AEC employees’ reactions to the adoption of APDMs. The findings of the second paper revealed that employees in AEC organizations react favorably to adopting a change in their project delivery systems. The findings further revealed that increasing the use of OCM practices is related to decreased employee resistance to change. The third paper aimed to provide guidelines detailing on how to lead APDM adoption. The findings of the third paper indicated that there was a general sequence of four implementation phases, which were preparing and planning, pilot project testing, expanding to the intended scale, and sustaining and evaluating. The phases include specific OCM practices that increase the probability of successful APDM adoption. The dissertation results can help in guiding the senior managers of construction organizations and OCM consultants to effectively implement APDMs for the first time in the construction sector. / Dissertation/Thesis / Doctoral Dissertation Construction Management 2020

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Employees are observant to their employers' policies and practices, which can reveal a lot about an organization's commitment to procedural justice. According to Judge & Colquitt (2004), perceived procedural justice, in particular, appears to have a considerable effect on chronic stress. Chronic stress, on the other hand, can have a negative effect on one’s wellbeing (Geronimus et al., 2006). Despite this, little research on African American women’s perception of procedural justice in relation to diversity management practices has been conducted. Using a qualitative interpretative phenomenological approach, I examined African American women’s lived experiences in healthcare companies in relation to diversity management practices under a procedural justice framework to investigate if weathering is exhibited within healthcare companies. Weathering recognizes that “the cumulative health and stress disparities that African American women experience throughout their lives result in negative health outcomes” (Warren-Findlow, 2006, p. 221). Two studies were performed. Study Two was designed to replicate, validate, or bring different perspectives to Study One's findings. Its findings were consistent with those of Study One, suggesting that the weathering concept is exhibited within healthcare companies. These findings may encourage healthcare organizations to delve deeper into the origins of health disparities impacting African American female employees and members. Furthermore, the findings of this investigation advocate for research to be broadened beyond the societal level to include the experiences of African American women working in other organizations. / Business Administration/Interdisciplinary