by Cunningham King, Mimi, Li, Yuen Yu Vivien. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 105-108. / ABSTRACT / TABLE OF CONTENTS --- p.iii / LIST OF EXHIBITS --- p.viii / LIST OF TABLES --- p.ix / ACKNOWLEDGEMENT --- p.x / Chapter CHAPTER ONE --- INTRODUCTION --- p.1 / Chapter 1.1 --- Staff Turnover in Service Industry --- p.1 / Chapter 1.2 --- Outlook of Supply of General Staff --- p.2 / Chapter 1.3 --- Objective and Scope --- p.4 / Chapter 1.4 --- Significance of the Study --- p.4 / Chapter 1.5 --- Case Brief --- p.5 / Chapter CHAPTER TWO --- LITERATURE REVIEW --- p.8 / Chapter 2.1 --- Definition --- p.8 / Chapter 2.2 --- Effects of Turnover --- p.10 / Chapter 2.3 --- Costs of Turnover --- p.13 / Chapter 2.4 --- Measurement of Turnover --- p.14 / Chapter 2.5 --- Causes of Turnover --- p.14 / Chapter 2.6 --- Causes for Staying --- p.15 / Chapter 2.7 --- Developing the Theoretical Framework --- p.16 / Chapter 2.8 --- The Theoretical Framework --- p.29 / Chapter THREE --- METHODOLOGY --- p.31 / Chapter 3.1 --- Overview --- p.31 / Chapter 3.2 --- Population and Sample --- p.31 / Chapter 3.3 --- Preliminary Survey Method --- p.3 2 / Chapter 3.4 --- The Hypotheses --- p.34 / Chapter 3.5 --- Data Collection Method --- p.36 / Chapter 3.6 --- Variables --- p.38 / Chapter 3.7 --- Measurement of Variables --- p.40 / Chapter 3.8 --- Data Analysis Techniques --- p.41 / Chapter FOUR --- RESULTS --- p.44 / Chapter 4.1 --- Response Rate --- p.44 / Chapter 4.2 --- Feel for Data --- p.45 / Chapter 4.3 --- Factor Analysis --- p.49 / Chapter 4.4 --- Hypotheses Testing --- p.51 / Chapter 4.5 --- Other Analyses --- p.55 / Chapter 4.6 --- Summary of Results --- p.59 / Chapter CHAPTER FIVE --- DISCUSSION --- p.60 / Chapter 5.1 --- Significant Factors Affecting Propensity to Stay --- p.60 / Chapter 5.2 --- Factors not Correlated to Propensity to Stay --- p.62 / Chapter 5.3 --- Relationship Between Demographics and Propensity to Stay --- p.63 / Chapter 5.4 --- Departmental Variationin Propensity to Stay --- p.64 / Chapter 5.5 --- Conclusion --- p.64 / Chapter SIX --- RECOMMENDATIONS --- p.65 / Chapter 6.1 --- Recommendations to the Airline --- p.65 / Chapter 6.2 --- Recommendations for Further Research --- p.70 / APPENDIX / Chapter I --- "Places Offered by Universities, Polytechnics and Colleges" --- p.71 / Chapter II --- Title and Job Nature of Sample --- p.72 / Chapter III --- Questionnaire (in Chinese) --- p.73 / Chapter IV --- Questionnaire (English Translation) --- p.86 / Chapter V --- Distribution of Valid Cases by Rank --- p.93 / Chapter VI --- Demographics of Respondents --- p.94 / Chapter VII --- List of Mean Scores for items Measuring Independent Variables --- p.99 / Chapter VIII --- Results of Hypotheses Testing --- p.101 / Chapter IX --- "Correlation Between Number of Children, Education, Salary, Age and Length of Service" --- p.104 / BIBLIOGRAPHY --- p.105

by Chan Wing Keung, Eddie and Hui Nai Hang, Andy. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1989. / Bibliography: leaves 82-83.

by Tsui Hok Kan, Brian. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaf 53). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background --- p.1 / Cable & Wireless : A Strategic Perspective --- p.2 / Research Objective --- p.4 / Methodology --- p.8 / Chapter II. --- CABLE & WIRELESS HISTORY --- p.11 / Chapter III. --- RELATIONS BETWEEN ORGANIZATIONAL CHARACTERISTICS AND INDIVIDUAL SUBSIDIARIES --- p.14 / Matrix Classification of Cable & Wireless Group's Subsidiaries --- p.14 / Case Studies : Cross-national Related Strategy --- p.15 / Cable & Wireless Business Networks --- p.16 / Cable & Wireless Mobile --- p.16 / Case Studies : Cross-national Unrelated Strategy --- p.17 / Omnes --- p.18 / Cable & Wireless (Marine) Ltd --- p.19 / PHS International Ltd --- p.20 / Case Studies : National Related Strategy --- p.21 / Hongkong Telecom ´ب --- p.21 / OPTUS --- p.23 / Case Studies : National Unrelated Strategy --- p.24 / Sembawang Cable Depot Pte Ltd --- p.24 / S.B. Submarine Systems Co. Ltd --- p.25 / Chapter IV. --- DISCUSSION --- p.27 / General Organization of Cable & Wireless Activities --- p.27 / General Observations on Relations Between Organizational Characteristics and Strategies --- p.29 / Business Diversification and Geographic Diversification --- p.30 / Concluding Remarks --- p.31 / Chapter APPENDIX 1 - --- QUESTIONNAIRE FOR HONGKONG TELECOM --- p.34 / Chapter APPENDIX 2 - --- SUMMARY OF SURVEY RESULTS --- p.40 / BIBLIOGRAPHY --- p.53 / Books / Periodicals / Annual Reports / Interviews

This study investigates the phenomenon of a communal Jewish organization, the National Budgeting Conference (NBC). In essence, the NBC is in charge of allocating money to national organizations through contributions collected from each local community. This unique arrangement doesn't exist in other Jewish communities around the globe; the common procedure is that every local federation allocates money for the local needs. / The objective of this dissertation is to follow the activities of the NBC from a strategic management point of view. So far, almost the entire body of literature on Jewish organizations stem from a political science and an ethnicity point of view. My assumption is that by conducting the study from a management perspective, I have been able to research topics that usually do not receive a lot of attention in literature about Jewish organizations; some of these topics include whether and to what extent environmental elements in the community, as well as power relations, influence the decision-making process. I also focused on the NBC's structure, outcomes, and chances of survival. I concluded that the NBC operates within a very fluid and unstable environment, and as a result, it will have to monitor its interests carefully and adapt in a slow, incremental fashion if it wishes to increase its chances of survival.

Assignment (MA)--University of Stellenbosch, 2004. / ENGLISH ABSTRACT: In terms of the Higher Education Act, 1997 (Act No. 101 of 1997: Notice no: 1700), the Cape Technikon and the Peninsula Technikon will merge on 1 January 2005 to become a single institution known as the Cape Peninsula University of Technology. This merger is part of the South African government’s effort to streamline education spending priorities, whilst evening out the differences between historically white and historically black institutions. During the apartheid era the Peninsula Technikon was established mainly for black (i.e. Coloured and African) students and the Cape Technikon for white students. There are a number of problems and challenges that can be expected by these institutions before, during and after the merger. These include, among others, identity crises that might result from the clash of different cultures because of the different backgrounds of these two institutions. If the merger is not handled properly, especially where human and cultural issues are concerned, it might not be successful. Higher education institutions are recognized as being in the knowledge business, and libraries play a central role in this regard. Academic librarians specifically have a significant knowledge management role to play in their institutions. In the case of the Cape Technikon and Peninsula Technikon libraries, it would thus be very important to understand each institution’s culture and what their existing knowledge management practices are, so that by the time of the actual merger they will know how to cooperate productively and effectively. Given the complexity of mergers and their wide ranging ramifications, as well as potential problems that might hamper the smooth operations of the institutions, the aim of this study was to investigate the knowledge management practices of the libraries of these two institutions. Thereafter recommendations were made, based on the findings, as to how to apply knowledge management practices to increase the capabilities of the two institutions’ libraries and enhance their operational efficiency. The methods of investigation were qualitative in nature and comprised questionnaires which were filled in by the librarians of both institutions as well as in-depth interviews with senior staff members of both libraries. The study also made other observations which related to the feel of the environments and people’s attitude which were also quite revealing. Although both libraries displayed knowledge management practices, the Cape Technikon was found to be more advanced in some regards than the Peninsula Technikon. Finally, recommendations were made on how to apply certain specific knowledge management practices successfully after the merger. These included a recommendation that both institutions ensure that there are processes in place to ensure that knowledge is recorded on an ongoing basis. / AFRIKAANSE OPSOMMING: In terme van die Wet op Hoër Onderwys, 1997 (Wet Nr 101 van 1997: Kennisgewing Nr: 1700), sal die Kaapse Technikon en die Skiereiland Technikon op 1 Januarie 2005 saamsmelt om ’n enkele instelling te word, naamlik die Kaapse Skiereiland Universiteit van Tegnologie. Hierdie samesmelting is deel van die Suid-Afrikaanse regering se poging om die prioriteite op opleidingsuitgawes te stroomlyn, terwyl die verskille tussen wat histories wit en swart instellings was, uitgestryk word. Gedurende die Apartheid era was die Skiereiland Technikon veral vir swart studente (m.a.w. Gekleurdes en Afrikane), en die Kaapse Technikon vir wit studente. Daar is talle probleme en uitdagings wat verwag kan word by hierdie instellings voor, gedurende en na die samesmelting. Hierdie sluit in, onder andere, identiteitskrisisse wat dalk kan opduik as gevolg van die verskillende agtergronde van hierdie twee instellings. As die samesmelting nie behoorlik hanteer word nie, veral wat menslike en kulturele kwessies betref, kan dit onsuksesvol wees. Instellings vir hoër onderwys word erken as in die besigheid van kennis, en biblioteke speel ‘n sentrale rol in hierdie opsig. Spesifiek akademiese bibliotekarisse het ’n rol om te speel in die behandeling, of bestuur, van kennis. In die geval van die Kaapse Technikon en Skiereiland Technikon se biblioteke, sou dit dus baie belangrik wees om elke instelling se kultuur te verstaan, en om hulle huidige metodes van kennisbestuur te ken, sodat dit teen die tyd van die samesmelting moontlik is om produktief en effektief saam te werk. Aangesien samesmeltings kompleks is met verreikende vertakkings, sowel as potensiële probleme wat dalk die gladde werking van die instellings kan verhinder, is die doel van hierdie studie om die praktyke van kennisbestuur in die biblioteke van hierdie twee instellings te ondersoek. Daarna, gebaseer op die bevindings, is voorstelle gemaak met verwysing na die toepassing van kennisbestuurspraktyke, sodat die twee instellings se biblioteke se bekwaamhede kan vermeerder en hul doeltreffendheid verhoog kan word. Die metodes van ondersoek is kwalitatief en bestaan uit vraelyste, ingevul deur senior personeellede van albei instellings. Die studie het ook ander waarnemings gemaak in verband met die atmosfeer of gevoel van die omgewings en mense se houdings, wat ook veelseggend was. Alhoewel beide instellings kennisbestuurspraktyke getoon het, is bevind dat die Kaapse Technikon in sekere opsigte meer gevorderd as die Skiereiland Technikon is. Ten laaste is voorstelle gemaak met verwysing na hoe om sekere spesifieke kennisbestuurspraktyke na die samwsmelting toe te pas. Hierdie het ’n aanbeveling ingesluit dat albei instellings seker moet maak dat prosesse onderweg is om op ’n voortdurende basis boek te hou van kennis.

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1 leaf folds out. Photos glued in. / Digitized by Kansas State University Libraries

Thesis (M. Tech. (Business Administration)) -- Central University of Technology, Free State, 2014 / This exploratory study seeks to contribute to the theoretical and empirical understanding of the transition of small businesses from the informal to the formal sector. It builds on the role of the informal sector as “engines” for economic and socio-cultural development. Using selected businesses in the Mangaung area of the Free State province as case studies, this study investigates the motives for transition of informal businesses to the formal sector in South Africa, challenges encountered in the process of formalisation and the coping strategies relied upon to deal with challenges encountered in the process of formalisation. Key indicators were identified from the literature and were further developed for investigation. A qualitative approach was used for the collection of data from selected transited businesses in the Bloemfontein area using semi-structured interviews. Findings from the study suggest that the decision by small business owners to formalise is motivated by their desire to grow and expand their businesses; access to proper banking services; and to access government contracts and tenders. The results also reveal that the quest for growth is however hindered by long queues endured by business applicants during the process of formalisation; lack of adequate and relevant information on the process of formalisation; coupled with the lack of government support for informal businesses’ transitioning to the formal sector. Findings further revealed that adequate information on the process of formalisation and self-trust are key coping mechanisms needed by small business owners to successfully progress/ transit to the formal sector. Based on these findings, the study recommends that government both provincial and national play a more proactive role in regulating the informal economy by creating an environment conducive for their growth and development, and facilitating their transition to the formal sector. Informal small business owners also must be provided with information on the process of formalisation and of the existing government structures put in place to support businesses in their transition phase.

The dissertation discusses the impact of change management during the implementation of an IT system. The theoretical part of the dissertation is aimed at gaining information about human performance, and the implications during the implementation of the system, and also post-implementation. Literature suggests that the human factor is the key to the successful implementation of system projects. The study, which is qualitative in nature, makes use of face-to-face interviews for the collection of evidence, as well as questionnaires as add-on tools to support the underlying constructs and research questions posed within the study. The use of data obtained from the research interviews, as well as survey data, has provided the research study with the necessary validity, reliabilityand trustworthy data to support the research results, findings – and to be able to make some recommendations. The reason for the failure of system implementation projects is often due to poor implementation during the project. It is important to place the importance of people on a par with technology and processes. A holistic approach would be the most likely to result in the acceptance – and the efficient and effective use of the implemented system. Communication, training and management participation are common means of addressingany fears of change, and to build trust. This information should be utilised by project teams during implementation projects, as it should help to provide the necessary framework to ensure the success of the change initiatives. / Human Resource Management / M. Tech. (Human Resource Management)

Thesis (MPA)--University of Stellenbosch, 2004. / ENGLISH ABSTRACT: Good governance, improved service delivery and sound fiscal rnanagernent are sorne of the key initiatives of the National Government to create a better life for all South Africans as stated in the preamble of the Constitution of the Republic of South Africa,1996 (Act 108 of 1996). Municipalities, in particular, have a specific reference framework in this regard. In each of these initiatives there is a certain amount of inherent risks which may hamper the Government's overall service delivery programmes. In terms of the Municipal Finance Management Act, 2003 (Act 56 of 2003) for Local Government, councillors and municipal managers are, inter alia, responsible to ensure good corporate governance, ensure effective, efficient and transparent systems of financial - and risk management, internal control as well as the managing and safeguarding of assets and to ensure sustainable service delivery to communities. Rendering services of a high standard, economically and utilising resources efficiently remains a challenge for South Africa as a whole and in particular for local government. The absence of a corporate mechanism or model for the City of Cape Town makes it difficult to ensure that risks are addressed in an integrated manner. The development of a risk management model supporting corporate governance for the City of Cape Town will endeavour to reduce and/or minimise its risks. The question that arises and which this research study seeks to provide an answer to is "How can the City of Cape Town deal with risks relating to corporate governance in order to fulfil its constitutional and legislative obligations to its community in a sustainable manner?" The findings of applicable risk management models and/or approaches implemented at organisations representing semi-private and private sectors were analysed for consideration during the development of a proposed risk management model for the City of Cape Town. Legislative requirements and specific developments on risk management in the public sector have been researched in an attempt to determine what local government is expected to do in addressing their risks. When addressing the issue of corporate governance, Chief Executive Officers should reassess their organisations' corporate culture and set the "tone from the top". In the City of Cape Town's case the City Manager has a critical role in balancing the need to address competitive forces and the need to consistently do the right things. Top Management should constantly evaluate the completeness and appropriateness of corporate governance policies and practices as well as critical processes, internal controls and other risk management practices. Furthermore, the quality and competence of all staff need to be examined to determine if they understand government's challenges with regard to corporate governance. The development of a risk management model for the City of Cape Town will enable the organisation to pro-actively address its risks in this regard to fulfil its constitutional and applicable legislative requirements. / AFRIKAANSE OPSOMMING: Goeie regering, verbeterde dienslewering en gesonde finansiele bestuur is van die vername inisiatiewe van die Nasionale Regering om 'n beter lewe vir aile Suid-Afrikaners te skep soos vervat in die aanhef van die Grondwet van die Republiek van Suid-Afrika, 1996 (Wet 108 van 1996). In hierdie verband het munisipaliteite, in besonder, 'n spesifieke verwysingsraamwerk. In elk van hierdie inisialiewe is daar 'n sekere mate van inherente risiko's teenwoordig wat die Regering se algehele diensleweringsprogramme kan korlwiek. In terme van die Wet op Munisipale Finansiele Bestuur, 2003 (Wet 56 van 2003) vir Plaaslike Regering is, onder andere, raadslede en munisipale bestuurders, veranlwoordelik om goeie korporatiewe bestuur te verseker, doeltreffende, voordelige en deursigtige stelsels vir finansiele - en risikobestuur, interne beheer asook die bestuur en beskerming van bates te verseker en om volhoubare dienslewering aan gemeenskappe te verseker. Die lewering van dienste van 'n hoe standard, ekonomies en die voordeligste gebruik van hulpbronne is 'n uitdaging vir Suid-Afrika in bree en spesifiek oak vir plaaslike regering. Die afwesigheid van 'n korporatiewe meganisme of model maak dit moeilik vir die Stad Kaapstad om te verseker dat risiko's op 'n integrale wyse aangespreek word. Die onlwikkeling van 'n risikobestuursmodel ter ondersteuning van korporatiewe bestuur vir die Stad Kaapstad sal poog om risiko's te verminder en/te beperk. Die vraag wat ontstaan en wat deur hierdie navorsingstudie beanlwoord moet word is "Hoe kan die Stad Kaapstad risiko's ten opsigte van korporaliewe bestuur aanspreek ten einde te voldoen aan die konstitutionele en wetlike verpligtinge aan sy gemeenskap op 'n volhoubare wyse?" Die bevindinge van toepaslike risikobestuursmodelle en/of benaderings wat deur semi-privaat en private ondernemings ge"implementeer word, is ontleed vir oorweging gedurende die onlwikkeling van 'n voorgestelde risikobestuursmodel vir die Stad Kaapstad. Wetlike vereistes en spesifieke onlwikkelinge rondom risikobestuur in die openbare sektor is nagevors in 'n poging om vas te stel wat van plaaslike regerings verwag word lydens die aanspreek van hul risiko's. Wanneer die kwessie van korporatiewe bestuur aangespreek word, behoorl Hoof Uitvoerende Beamptes hul organisasies se korporatiewe kultuur te herevalueer asook die voorbeeld in hierdie opsig te stel. In verband met die Stad Kaapstad het die Stadsbestuurder 'n kritieke rol te speel om 'n balans te handhaaf tussen die behoefte van kompeterende magte en die behoefte om konstant die regte dinge te doen. Topbestuur behoorl die deeglikheid en toepaslikheid van korporatiewe bestuursbeleid en praklyke asook kritieke prosesse, interne beheer en ander risikobestuurspraklyke gereeld te evalueer. Voorls behoorl die gehalte en bevoegdheid van aile personeel nagesien te word om te bepaal of hulle die regering se uitdadings ten opsigte van korporatiewe bestuurs verstaan. Die onlwikkeling van 'n risikomodel vir die Stad Kaapstad sal die organisasie instaat stel om pro-aktief sy risiko's aan te spreek en sodoende aan sy konstitutionele en toepaslike wetlike vereistes te voldoen.