As unidades de conservação (UCs) também podem abrigar populações que nela vivem e dependem do meio em que estão inseridas para o sustento de suas famílias e desenvolvimento de seus modos de vida, o que as caracteriza como comunidades tradicionais. O espaço previsto em lei para que populações que se entendem como tradicionais possam manter seus meios de vida e cultura própria são as Reservas Extrativistas - RESEX - e as Reservas de Desenvolvimento Sustentável - RDS, UCs de Uso Sustentável. As UCs necessitam de uma gestão adequada para que se mantenham cumprindo os objetivos estabelecidos. Para monitorar essa forma de administração foram elaborados métodos de mensuração da efetividade de gestão com aplicação em diferentes áreas protegidas do Mundo. No entanto a categoria de RESEX não possui trabalhos publicados sobre a avaliação de gestão. Não foi feito um estudo em que a opinião das comunidades atendidas por uma RESEX seja levada em consideração neste processo. A presente dissertação adaptou o método de avaliação de gestão de UCs para esta tipologia e a área de aplicação destes conceitos e desenvolvimento da adaptação do método foi a Reserva Extrativista Ilha do Tumba em Cananéia/SP. A coleta de dados foi feita junto aos moradores beneficiados por essa Reserva (Comunidade do Marujá - Ilha do Cardoso e Comunidade do Ariri - parte continental de Cananéia) e Fundação Florestal, instituição estadual responsável pela gestão da UC, que também está sediada em Cananéia/SP. Primeiro foi feito um levantamento de dados qualitativos com entrevistas abertas nas duas comunidades e junto ao órgão gestor, assim como membros da sociedade civil que fazem parte do Conselho da UC. Posteriormente foi elaborado um questionário de avaliação aplicado ao Conselho Deliberativo da RESEX, gestor e equipe técnica da Fundação Florestal e presidentes das associações de bairro do Marujá e Ariri. O questionário foi dividido em duas partes: avaliação da Fundação Florestal, com questões mais amplas sobre o órgão gestor da UC (09 perguntas) e avaliação da RESEX Ilha do Tumba, com questões focadas às questões da UC (22 perguntas). A adaptação do método de avaliação de gestão da RESEX trouxe a percepção dos envolvidos em sua construção, o que resultou em uma ferramenta administrativa palpável à realidade local. Deste modo foi possível encontrar os pontos fracos da gestão da Fundação Florestal e da RESEX de modo participativo. O repasse da pesquisa foi feito nas reuniões do Conselho Deliberativo que ocorrem na comunidade do Marujá e os resultados da avaliação foram apresentados primeiro ao Conselho, antes do final da dissertação. / Protected areas (PAs) can also are home to populations who live and depend on the environment in which they are placed to support their families members and develop their ways of life, which characterizes them as traditional communities. The space provided by law for people who understand ourselves as traditional to keep their livelihoods and their culture are the Extractive Reserves - ER - and Sustainable Development Reserves - SDR, PAs of Sustainable Use. PAs need an appropriate management to stay in compliance with the established objectives. To monitor this administration form were developed measurement methods of the management effectiveness with applications in different protected fields in the world. However, the ER category doesn\'t have published works on its management evaluation. There wasn\'t a study done which communities opinion was taken into account. This dissertation adapted the PA management assessment method for this PA type and the application area of these concepts and development of adaptation of the method was the Extractive Reserve Tomb Island in Cananéia (São Paulo State - Brazil). Data collection was made with the residents benefit from this reserve (Community Marujá - Cardoso Island and Community Ariri - mainland Cananéia) and Forestry Foundation, state institution responsible for the management of PA, which is also based in Cananéia. First a survey was made of qualitative data through open interviews in the two communities and with the government body, as well as members of civil society that are part of the Council of PA. Later, it was prepared an assessment questionnaire to the Advisory Board of ER, manager and technical staff of the Forestry Foundation and presidents of Marujá and Ariri neighborhood associations. The questionnaire was divided into two parts: assessment of Forestry Foundation, with broader questions about the PA governing body (09 questions) and assessment of ER Tomb Island, with questions focused on issues of PA (22 questions). The adaptation of ER management evaluation method brought the perception of those involved in its construction, which resulted in a tangible administrative tool to the local reality. Thus it was possible to find the weaknesses in managing of the Forestry Foundation in a participatory manner. The research feedback session was made in the Board meetings occurring in Marujá community and the evaluation results were presented first to the Council, before the end of the dissertation.

No mundo inteiro a discussão, ocorrida nas duas últimas décadas, sobre a gestão de resíduos sólidos, em congressos técnicos, em ambientes parlamentares e mesmo junto a população, tem sido dominada pela necessidade da humanidade fazer algo que realmente mude a realidade hoje vivida. As tecnologias existentes são suficientes para tratar de maneira eficiente a maioria dos resíduos que são gerados, mas o que falta à nossa sociedade é a capacidade de prever ações dentro de sistemas de planejamento estruturados, que originem políticas públicas coerentes. No ambiente acadêmico não tem sido diferente, muito se pesquisa, muito se ensina, mas no dia a dia as ferramentas de gestão que são ensinadas em aula, mas não são aplicadas. Neste trabalho desenvolveu-se, dentro do ambiente acadêmico, uma ferramenta de gestão que fornece uma estrutura para a elaboração de Planos de Gerenciamento de Resíduos Sólidos e que permite avaliar o seu grau de implantação. Para isto foi montado um modelo, baseado numa planilha, foram realizadas amostragem de resíduos em várias Unidades da Universidade Federal do Rio Grande do Sul, sendo apresentados os dados quantitativos, os procedimentos e os planos para a melhoria da gestão. Aplicando a ferramenta de avaliação, que permitia a nota máxima de 100 pontos, as Unidades avaliadas obtiveram resultados que se adequavam à realidade encontrada, com 41 pontos para a que tinha o Plano iniciado a menos tempo. Aplicada em mais de um ciclo a ferramenta conseguiu também avaliar os avanços obtidos no processo de gestão, com a variação de 67 para 84 pontos na Unidade com mais tempo de implantação. Também apresentou entre os itens avaliados (liderança, estratégias, usuários, sociedade, pessoal e resultados), quais os que representavam maior risco e deveriam receber mais atenção no ciclo de melhoria seguinte especificamente sempre o de Estratégias. / Throughout the last two decades, in the whole word, the debate about solid waste management, in technical congresses, parliamentary spaces and even with the population has been dominated by humanity's need to do something that really changes the reality we are experiencing today. Existing technologies are sufficient to efficiently treat most of the waste that is generated, but what is lacking in our society is the ability to predict actions within structured planning systems that yield consistent public policies. In the academic space has not been different, much if research, much is taught, but in the day to day management tools that are taught in class, but are not implemented. In this work, a management tool was developed within the Academia, that provides a framework for the elaboration of Solid Waste Management Plans and allows evaluating their degree of implementation. For this purpose, a model based on a spreadsheet was set up. Samples were collected at various units of the Federal University of Rio Grande do Sul. Quantitative data, procedures and plans for improving management were presented. Applying the evaluation tool, which allowed a maximum score of 100 points, the Academics Units evaluated had results that were adequate to the reality found, with 41 points for which the plan was started in less time. Applied in more than one cycle, the tool was also able to evaluate the progress made in the management process, with the change from 67 to 84 points in the Unit with more implementation time. It also presented among the evaluated items (leadership, strategies, users, society, personnel and results), which represented the highest risk and should receive more attention in the following improvement cycle specifically always the Strategy.

This Thesis focuses on the Strategic Management of selected municipality. For the municipality it is very important to select the proper strategy and its management. The attention is especially paid to the selected analysis and evaluation such as the STEP analysis, the stakeholder analysis and the SWOT analysis. The main goal of this Thesis is to work out and evaluate the Strategic Management of selected municipality as well as to propose any necessary changes to its positive development.

Thesis (MTech (Business Management))--Peninsula Technikon, 2003. / This dissertation sets out to develop a Performance Management System for the Greater Stellenbosch Municipality. It is proposed for use as a unit of analysis. The system provides a framework for determining developmental priorities and identifying the appropriate resources. The system monitors progress and simultaneously serves as an instrument that maintains municipal accountability for the delivery of its core developmental functions. Internationally, an infinite number of research projects in the field of performance management and best practices for organisational performance have been undertaken for local authorities. This includes a range of terms extending from the 1950's, known as benchmarking, to the current context where the balance scorecard has been put on the performance agenda. The emphasis for increased and accountable performance of local authorities is currently on the foreground, because local authorities are now responsible for executing duties in the form of developmental outputs.

No mundo inteiro a discussão, ocorrida nas duas últimas décadas, sobre a gestão de resíduos sólidos, em congressos técnicos, em ambientes parlamentares e mesmo junto a população, tem sido dominada pela necessidade da humanidade fazer algo que realmente mude a realidade hoje vivida. As tecnologias existentes são suficientes para tratar de maneira eficiente a maioria dos resíduos que são gerados, mas o que falta à nossa sociedade é a capacidade de prever ações dentro de sistemas de planejamento estruturados, que originem políticas públicas coerentes. No ambiente acadêmico não tem sido diferente, muito se pesquisa, muito se ensina, mas no dia a dia as ferramentas de gestão que são ensinadas em aula, mas não são aplicadas. Neste trabalho desenvolveu-se, dentro do ambiente acadêmico, uma ferramenta de gestão que fornece uma estrutura para a elaboração de Planos de Gerenciamento de Resíduos Sólidos e que permite avaliar o seu grau de implantação. Para isto foi montado um modelo, baseado numa planilha, foram realizadas amostragem de resíduos em várias Unidades da Universidade Federal do Rio Grande do Sul, sendo apresentados os dados quantitativos, os procedimentos e os planos para a melhoria da gestão. Aplicando a ferramenta de avaliação, que permitia a nota máxima de 100 pontos, as Unidades avaliadas obtiveram resultados que se adequavam à realidade encontrada, com 41 pontos para a que tinha o Plano iniciado a menos tempo. Aplicada em mais de um ciclo a ferramenta conseguiu também avaliar os avanços obtidos no processo de gestão, com a variação de 67 para 84 pontos na Unidade com mais tempo de implantação. Também apresentou entre os itens avaliados (liderança, estratégias, usuários, sociedade, pessoal e resultados), quais os que representavam maior risco e deveriam receber mais atenção no ciclo de melhoria seguinte especificamente sempre o de Estratégias. / Throughout the last two decades, in the whole word, the debate about solid waste management, in technical congresses, parliamentary spaces and even with the population has been dominated by humanity's need to do something that really changes the reality we are experiencing today. Existing technologies are sufficient to efficiently treat most of the waste that is generated, but what is lacking in our society is the ability to predict actions within structured planning systems that yield consistent public policies. In the academic space has not been different, much if research, much is taught, but in the day to day management tools that are taught in class, but are not implemented. In this work, a management tool was developed within the Academia, that provides a framework for the elaboration of Solid Waste Management Plans and allows evaluating their degree of implementation. For this purpose, a model based on a spreadsheet was set up. Samples were collected at various units of the Federal University of Rio Grande do Sul. Quantitative data, procedures and plans for improving management were presented. Applying the evaluation tool, which allowed a maximum score of 100 points, the Academics Units evaluated had results that were adequate to the reality found, with 41 points for which the plan was started in less time. Applied in more than one cycle, the tool was also able to evaluate the progress made in the management process, with the change from 67 to 84 points in the Unit with more implementation time. It also presented among the evaluated items (leadership, strategies, users, society, personnel and results), which represented the highest risk and should receive more attention in the following improvement cycle specifically always the Strategy.

Currently, hospital organizations represent the most wmplex contemporary companies due to their structure, processes and ciients specificities. In order to achieve the hospital aims, its management should be concemed with business as well as health assistance, improving the scarce financia1 resources to offer qualified assistance to the population. In this area, it is increasing the difficulty to access speciaiiied services, mainly regarding poorer communities. Perhaps, it is because of the govemment lack of intemt and low investtnents in public policies and preventive health care, thereby aggravating the problems faced by these organizations management. In this health chaos, it is necessary to invest in the hospital management system, either public or private. Therefore, the objective of this research is to propose an evaluation and diagnosis methodology of hospital management based on the Productivity and Quality Gaucho Pmgram (PQGP) and the Brazilian Program of Hospital Accreditation. This study is a descriptive, qualitative and bibliographical research that made it possible to develop a comparison between the two programs critena in order to verifi convergent and divergent aspects. After this analysis it was found that both programs present compatible and complementary aiteria. Thus, the evaluation methodology proposed will benefit assessment and diagnosis of health institutions, satisfying specific criteria, including legislation, and will enable the organization to score points and to get prizes offered by the PQGP as a reward for the effort to the improvement of the sewices quality and aiming at excellence. / Atualmente, as organizações hospitalares representam as empresas mais complexas da modernidade, devido as suas especificidades de estrutura, processos e clientes. Para atender a missão do hospital, sua gestão deve estar voltada tanto ao negócio quanto para a assistência à saúde, otimizando os escassos recursos financeiros a fim de oferecer assistência com qualidade h população. A dificuldade de acesso aos serviços de saúde especializados nesta área é crescente, principalmente às comunidades mais carentes. Talvez, pelo descaso governamental que pouco investe em políticas públicas e saúde preventiva, agravando assim os problemas de gestão dessas organizações. Neste caos que a saúde enfrenta, urge investir no sistema de gestão das organizaç5es hospitalares, sejam elas públicas ou privadas. Assim, o objetivo deste trabalho foi propor uma metodologia de avaliação e diagnóstico da gestão hospitalar com base no Programa Gaúcho da Qualidade e Produtividade e no Programa Brasileiro de Acreditação Hospitalar. Este estudo caracteriza-se por ser uma pesquisa descritiva, qualitativa, biblioafica, que permitiu elaborar um alinhamento de critérios entre os dois programas com o intuito de verificar pontos convergentes e divergentes. Essa análise propiciou concluir que ambos os programas apresentam critérios compatíveis e complementares. Deste modo, a metodologia de avaliação proposta trará benefícios na avaliação e diagnóstico das organizações de saúde, satisfazendo critérios específicos, inclusive no que se refere à legislação, além de possibilitar que o órgão aferido receba pontuação e participe das modalidades de premiação oferecidas pelo PGQP, como reconhecimento do esforço para a melhoria da qualidade dos serviços em busca da excelência

The present research aims to contribute to Brazilian state management offering tools able to help the evaluation of any department/entity management. When considering the present level of maturity of state management, it is observed that it has a slow flow due to the quantity of items to be considered if compared to the improvements done at private enterprises level. We take it for granted the need of better motivation and stimuli levels on the part of state managers in order to improve management quality. The National Program of State Management and De-bureaucracy GesPública, put, into practice again in 2014 through the Office of State Management SEGEP belonging to Planning, Budget and Management Secretary MPOG, is an important and valuable evaluation tool of management based on the principles of Excellence Model in Management MEG, of The National Foundation for Quality FNQ. However, the model developed in 2014, based on the Excellence Model of State Management MEGP, is the sole one and presents a great amount of items to be answered /attended to. As a result, we have arrived at the proposition of the following problem: How should be the simplified tools of State Management aligned to the National Program of State Management and De-bureaucracy GesPública 2014 version? Therefore, in order to answer these issues, the present research has the general aim to propose intermediate tools for GesPública employing as a reference the intermediate tools of FNQ and of the RS Quality and Productivity Program PGQP. The field theoretical literature started with a historical analysis of Brazilian state management, quality in state management and management excellence. Also, it was attempted a contextualization of the history of FNQ and PGQP s results and quality awards as well as management evaluation. As part of the theoretical literature, it was also proposed an analysis on the present program in use to evaluate state management, GesPública. Concerning methodology, descriptive and exploratory research was employed with a qualitative approach and based on technical procedures such as researches of content analysis and documentary analysis making use of adequacy and reducing strategies. Based on the analysis of documents and valid referential tools to evaluate management in enterprises, there were proposed the reducing and the implementation of three intermediate evaluation tools for state management evaluation. Later, a pre-validation of the new proposed tools was carried out with state managers that knew the criteria and requisites of excellence developed by FNQ and/or GesPública. / Este trabalho se propõe a contribuir com a gestão pública brasileira, oferecendo, como resultado, ferramentas capazes de auxiliar a avaliação da gestão de qualquer órgão/entidade. Ao considerarmos a maturidade da gestão pública atualmente, notase que ela caminha de forma lenta e desproporcional aos avanços da gestão privada. Entendemos ser necessário uma maior motivação e estímulo dos gestores públicos para a melhoria da qualidade da gestão. O Programa Nacional de Gestão Pública e Desburocratização GesPública, revitalizado no ano de 2014, por meio da Secretaria de Gestão Pública SEGEP, do Ministério do Planejamento, Orçamento e Gestão MPOG, é um importante e valioso instrumento de avaliação da gestão, baseado nos princípios do Modelo de Excelência em Gestão MEG, da Fundação Nacional da Qualidade FNQ. Porém, o instrumento gerado em 2014, baseado nos princípios do Modelo de Excelência em Gestão Pública MEGP, é único e apresenta elevado número de questionamentos a serem respondidos/atendidos. Dessa forma, chegamos à proposição da seguinte problemática: como devem ser os instrumentos simplificados de Gestão Pública alinhados ao Programa Nacional de Gestão Pública e Desburocratização GesPública versão 2014? Para responder ao questionamento levantado é que o estudo tem por objetivo geral propor instrumentos intermediários para o GesPública, utilizando como referência os instrumentos intermediários da FNQ e do Programa Gaúcho da Qualidade e Produtividade PGQP. A revisão teórica iniciou com o histórico da gestão pública brasileira, a qualidade na gestão pública brasileira e a excelência da gestão. Ainda buscou-se contextualizar a história da FNQ e PGQP, assim como os seus produtos e prêmios de qualidade e de avaliação da gestão. Para finalizar a parte teórica do trabalho, foi proposto um olhar sobre o atual programa em vigor para a avaliação da gestão pública, o GesPública. Na metodologia, utilizou-se de pesquisa descritiva e exploratória, com abordagem qualitativa e com base nos procedimentos técnicos como pesquisa de análise de conteúdo e análise documental, utilizando a estratégia de adequação e redução. A partir da análise empreendida nos documentos e instrumentos referencias válidos para avaliação da gestão privada, foram propostas a redução que resultou na criação de três instrumentos de avaliação de gestão pública intermediários. Posteriormente, realizou-se a pré-validação dos novos instrumentos propostos, com gestores públicos que já conheciam os critérios e requisitos de excelências disseminados pela FNQ e/ou GesPública.

Monitoring and evaluation (M&E) are essential tools for businesses, projects and service delivery structures. The majority of managers in health institutions are from a clinical background and do not use business intelligence principles to manage or monitor performances in their domains. Literature has revealed that managers in South African public health institutions do not monitor and evaluate their data regularly; likewise the most important information is not consolidated for easy reference and assessment. A pilot study of the introduction of an M&E dashboard was implemented at the East London Hospital Complex (ELHC) in May 2011 at the request of the Superintendent General of the Eastern Cape Department of Health to address this challenge. The current study explored the experiences of managers in the implementation of an M&E dashboard at the ELHC in the Eastern Cape. To establish managers’ experiences, a quantitative, exploratory and descriptive study was undertaken to gain insight, while accurately depicting the experiences and perceptions of managers of the dashboard. A survey questionnaire was developed to undertake a case study with respondents, who were involved in the initial implementation of the dashboard project at the ELHC. The results were analysed and recommendations were made addressing the design of the dashboard, and communication and change management in the introduction of the monitoring and evaluation tool. Further recommendations were made relating to future potential research in this area. An important finding of the research is that thirty-one (31) of the thirty-four (34) managers (91 percent) responded positively about the dashboard, while 9 percent were neutral. None of the respondents encountered negative experiences of utilising the dashboard. This indicates that the implementation of the dashboard was an overwhelming positive experience. The dashboard can be implemented in other healthcare institutions in the Eastern Cape, thereby encouraging more reliable methods to monitor data, improve staff efficiency and above all service delivery to patients.

The aim of this thesis is the identification, analysis and subsequent evaluation of the strategic plan of the Czech Philharmonic in order to contribute to the improvement and expansion of evaluation methodologies in the cultural sphere. This will be achieved via interviews with the management of the organization as well as with analysis of current strategy using selected strategic tools and evaluation methods. This master thesis is divided into theoretical and practical parts. The main theme of the theoretical part comprises the definition of strategic management and its tools and further description of methods and approaches of strategic plan's evaluation. The practical part is devoted to the description and evaluation of the current strategy of the Czech Philharmonic, the output of which is to formulate improvement measures and new strategic possibilities.

Every year, conflicts and natural disasters affect millions of people worldwide. However, the resources to assist those affected are perpetually insufficient. When emergencies strike, assistance organizations must decide where to prioritize their limited resources to reduce as much mortality and suffering as possible. At the start of their emergency response activities, organizations typically make three key decisions: 1) determine if they will respond 2) prioritize/triage the needs of the affected population; and 3) choose first response programs to implement. Many studies and authors note that these decisions are often based on insufficient evidence and personal judgement. This dissertation argues that we, as emergency responders, can do better. Epidemiologic methods can empower us to make better decisions based on better measurement, analysis, and evidence – improving outcomes for emergency affected persons, globally. This dissertation provides three examples of epidemiologic methods being used to inform critical emergency response decision points. Aim 1 addresses the first emergency response decision: prioritizing the most severe emergencies for response programing. Aim 2 focuses on the second emergency response decision: how can responders most accurately prioritize the needs of affected persons by using needs surveys, given the potential that needs vary by gender or age. Aim 3 examines the third decision: which response programs to implement, by summarizing the evidence base for the effectiveness of standard emergency programs. Methods In aim 1 I facilitated a panel of outbreak specialists from a leading emergency response organization to develop, test, and validate a new measure for the classification of outbreaks. I used classical scale development methods, including both qualitative and quantitative procedures. In aim 2 I used data from 12 emergency needs surveys to examine a common assumption that reported needs and experiences vary based on the gender and/or age of the respondent. I conducted both individual analyses of each study as well as a set of meta-analyses examining the prevalence differences found between gender and age sub-groups. In aim 3 I conducted a systematic scoping review of the evidence of what programs are effective in acute emergency settings. I searched six academic databases as well as eight sector-relevant grey literature databases -focusing on evidence for standard emergency interventions. Results In aim 1, a new outbreak classification measure was successfully developed based on inputs from the expert panel and a compiled dataset of indicators in global outbreak emergencies. The measure allows for the immediate (within two hours) classification of outbreaks. The expert panel participated in qualitative exercises where they developed a construct of ‘scale and severity of outbreak emergencies.’ This construct had four sub-dimensions, and a scale was developed to measure each sub-dimension, and then combined into a single measure. The content validity, criterion validity, construct validity, and reliability were examined for the measure. Criterion validity was based on a strong (0.87) correlation between the new outbreak measure and a ‘gold standard’ ranking of outbreak emergencies created by a group of emergency decision-makers (‘judges’). Similarly, construct validity was based on the measure performing as predicted when compared to measures of a similar/dissimilar construct, (convergent and divergent validity). The case for reliability was made using intraclass correlations between the new outbreak measure and the ‘gold standard’ measure (a robust result of a 0.87 using an ICC 3, 1), as well as comparing how well the outbreak measure worked alongside the conflict and natural disaster measures (another robust finding of 0.91 using an ICC 3, 1). In aim 2, I found that emergency affected persons of various gender or age groups very rarely differ in their responses to needs and experience questions in emergency surveys. When searching for differences in how gender or age groups report their households’ top three needs, meaningful differences in individual studies were found 6% of the time. When a meta-analysis of the same data was conducted across all needs questions in all 12 surveys, no meaningful differences were found between how either men or women report needs, or how different age groups report needs. Responses to questions about experiences (rather than needs) in emergencies were slightly more likely to vary by gender or age group. The meta-analysis of experience questions showed that across the 12 assessments differences in how gender or age groups experience emergencies were extremely rare (less than 4% of questions showed a meaningful summary prevalence difference). In aim 3 I identified 43 programs that are commonly implemented in acute emergency response. My scoping review searched for any studies that rigorously evaluated the impact of one or more of these programs. My search identified 4,005 unique studies; I screened them all for eligibility, resulting in only four studies that met all inclusion criteria. Thus 39 of the pre-identified, common emergency programs have no published evidence of their effectiveness in acute emergencies. The remaining four, each have one study in one context that demonstrates at least one positive effect of the program. Conclusion This dissertation provided evidence that epidemiologic methods can help solve problems, answer questions, and improve the allocation of resources in acute emergencies. While each aim focused on a unique decision point within acute emergency responses, they all contended with similar difficulties, such as incomplete and poor-quality data and a lack of shared definitions for what data points are relevant in decision-making. Yet in all three aims I found other similarities as well: there are relevant data available; and there are effective methods available that can answer many of our questions.