The aim of this qualitative study is to examine the experience of participation among first line managers within community home care. The study is based on eight interviews with first line managers operating in a metropolitan area in Sweden. A majority of the interviewees worked in private companies. We have used two theories to interpret our empiri: Lean Production and Human Resource Management. The analysis resulted in seven themes: economy, leadership, participation, view on the organization, first line manager, private or municipally operated organization and expectations on the manager. Our results showed that all the interviewees experienced that they were participant in the organization. The participation however differed from interviewee to interviewee. The staff affected how the first line manager experienced participation. All interviewees believed that accessibility and presence were important factors for participation.

Service industries increase every year in global industry, more and more labors work in this industry, thus this research is aimed at understanding the current situation of management development of first-line manager in service industry. The population of our survey is confined to the first-line manager of service industry. The questionnaire survey was adopte for the study. Of totally 332 distributed questionnaires, there are 91 effective. Through statistics analysis, the main results of the study are concluded as follows: 1.About managerial competency demand, ¡§customer service-oriented¡¨ and ¡§relationship competencies¡¨ are most important in all service industries, ¡§joint venture¡¨ and ¡§balance life and work¡¨ are relative not important. As the scope of management becomes wider, ¡§nurturing¡¨ and ¡§problem solving¡¨ become important. 2.As regard to management development techniques, ¡§personal skills training¡¨ is most important, ¡§talent selection¡¨ is second. Different services industries may use some techniques upon industries characteristics. 3.Management development assessments are not popular in service industries, only ¡§group discussion¡¨ and ¡§simulation game¡¨ are used often, both of them could be related to work in practice. 4.In all service industries, ¡§on-the-job-experiences¡¨ and ¡§management skill training¡¨ are most used management development techniques, ¡§evaluate past experiences¡¨ and ¡§evaluate competencies¡¨ are most used management development assessments.

Municipal government is responsible for public safety, maintenance of city streets and parks, wastewater treatment, trash removal, fire and rescue services, public transportation, and other essential services which mean that it plays a big role in the life of the city and its citizens. The efficiency of the work of the municipality largely depends on the work of its top management. Most common forms of the head of a municipality in Russia is a mayor or a city manager. The purpose of this thesis is to analyze municipal officials’ views on a proposed change from a system with a mayor to a city manager system in the city of Arkhangelsk, Russia. In order to understand this, I look at the history of the country and interviews, study the theoretical material as well as the media. The thesis is qualitative and aimed to find out what the new system of city manager mean in practice and see the benefits and downsides of the new system according to those who are involved in the local government. In the case study I interview civil servants and councilors. The theoretical framework is based on the theories of Weber, Simon, Du Gay, Christensen & Lægreid, Pierre & Rothstein and others. The result shows that both civil servants and councilors see the possibilities of more efficient work of the municipal government if one has the city manager system of governance. They see the city manager to be a professional manager who would be out of politics and not dependent on the opinion of certain group of people. At the same time, I can point out that the ideas of New Public Management help the public sector to be productive. NPM-ideas are often argued to enhance efficiency, but they are not fully compatible with the Russian context. Due to the history and realities in Russia, I have come to a conclusion that the city manager system has weak points such as the lack of professional managers and the power vertical built in Russia, whose representatives mostly belong to one political party.

Title: Identification of sport manager's role and creation of the type position of a sport manager in the Czech Republic and Germany Objectives: The main objective of the primary survey is to examine the job-side situation of "Sports Manager" on the labour market on the Czech Republic and Germany. Compare the differences between demands for sports managers and use the results of empirical research to introduce a sports manager. The partial goals, comments and recommendations were formulated as follows: 1) Determine which knowledge and skills are relevant to HR department (human recources department) and quantify them. 2) Verify that HR department requires education and practice, and specify the type of education, length and type of practice. Methods: The theoretical part is processed in the form of a research. From professional literature and publications. A comparison method was used to fulfill the scientific research objective. We have added the findings by formulating recommendations for the implementation of the recruitment and selection process in order to obtain the most suitable candidate for the position of "sports manager". Results: From the empirical knowledge and research of recruitment insertions are distinct the identification and difference of the requirements for the professional...

The coopetition (simultaneous focusing on cooperation and competition) between organizations and within organizations has received increasing attention from academia and practice. However, there is no guide on how coopetition can be encouraged. I discuss in how far leadership styles (Transformational, Transactional, laissez-faire, and Autocratic) can be utilized to enable coopetition between the project manager and functional manager and between the project managers as well within a matrix organization. Analyzing 16 semistructured interviews from a company located at Kingdom of Saudi Arabia, I explain that both transformational and transactional together (mixed style) can enhance the coopetition between the managers. Finally, I conclude implications as well as thoroughfares for future research.

Nous présenterons dans le cadre de cette thèse les résultats d’une étude qualitative basée sur deux logiciels (HôpitalManager et CURSUS 3), implantés à la clinique La Sagesse de Rennes ; étude qui a pour objectif, de souligner les enjeuxcommunicationnels que pose ces outils dans les pratiques cliniques. Ces outils sont considérés aujourd’hui comme des dispositifs de modernisation, de rationalisation, de changementdes pratiques, et des interactions entre le patient, le médecin et les dispensateurs de soins. Ainsi, notre objectif est donc demontrer qu’en plus des enjeux techniques, managériaux, politiques et économiques qui sont identifiés par de nombreuxchercheurs, il existe des défis en termes de communication.Les interrogations que nous soulèverons du point de vue de la recherche en Science de l’Information et de la Communication, autour de ces processus de rationalisation, s’inscriront dans une problématique de changementorganisationnel, de circulation d’information ou encore de normalisation des pratiques professionnelles. Dans cespréoccupations, la technologie déduit tout son raisonnement à partir d’une seule prémisse, celle de la performativité dans les organisations. Ce que nous retenons des travaux d’Orlikowski, réside dans le fait que ce qui compte pour évaluer l’efficacité et la performance d’une technologie n’est pas l’artefact technologique, mais c’est la technologie en pratique(Orlikowski, 2000). Ainsi, notre objectif est de montrer que le discours médico-intégratif, est un énoncé performatif quirepose sur des modalités de communication / We present in this thesis the results of a qualitative study based on two programs (Hopital Manager and CURSUS 3),located at the clinic La Sagesse of Rennes; this study aims to emphasize the communicative challenges posed by thesetools in clinical practice.Those tools are now considered as devices for modernization, rationalization, change of practices, and interactions between the patient, the doctor and caregivers. Thus, our goal is to show that in addition to technical issues, managerial, political and economic factors that are identified by many researchers, they are also challenges in terms of communication.The questions we will raise, from the point of view of research in Information Sciences and Communication, deal with rationalization process, and will be part of an issue related to organizational change, information traffic or standardization practices. Considering these concerns, technology deduces any reasoning from one premise, the one of performativity in organizations. What we choose to select in Orlikowski’s work has to do with the fact that what matters, in order to evaluate the effectiveness and performance of technology, is not technological artifact, but technologies in practice (Orlikowski, 2000). Thus, our goal is to show that the integrative medical discourse is a performative utterance based on communication patterns

The manager is a leading figure in the success of the private sector, an individual who has many tasks and areas of responsibility, one of which is performance appraisals (PA). This study uses the following definition of PAs coined by Fletcher (2001, p. 473) "a variety of activities through which organizations try to assess employees and develop their skills, improve performance and distribute rewards." Performance appraisal is one of the most used recipes in the Human Relations sector. The recipe that is used within organizations has a historically long connection back to the 1970s when the recipe first began to be implemented. Despite the fact that it is a well-known and well-used recipe, there are divided opinions about whether PAs are effective and legitimate.  Studies have shown that there are three variables that can affect the effectiveness of PAs, in those variables we find the most significant for this study as the appraisers role in the PAs. The problem formulated was; How do managers perceive performance appraisal? With this study we aim to understand first line managers' perceived reality of performance appraisal. Previous studies show that the inefficiency of employee interviews can depend on three different variables. The main factor in the variables lies with the appraiser, such as, managers. This study provides a deeper insight into the role of first-line managers at Scania and their experience of PAs, the purpose is to gain an understanding of their perceived reality of the phenomenon as an effective instrument.   When conducting this study, we have used an abductive approach, where we used a qualitative method. Ten semi-structured interviews have formed the basis for the collection of empirical data. Each of the respondents who participated in the study was selected through subjective selection. The interviews were conducted through video link, recorded and transcribed. Prior to the analysis, a coding was performed that resulted in three themes; process, experience and relationship. The empirical material together with the theories formed the basis for the analysis, which then led to the final analysis that revolves around employee conversation venn diagram that visualize the purpose of the study.  A common perception among all participants was that they had a positive mindset towards the instrument and the guidelines provided by the organization, Scania. The study concluded that first line managers perceive PAs as a good instrument that is being used in their daily process. Furthermore, they perceived the reality of the phenomenon were based on the following key variables; Balance, Communication and Responsibility. Additionally, the study confirmed that the managers perceive PAs as an effective tool for their own daily use. Finally, we found that the human factor in PA is perceived to be of great importance for managers in their managers culture. / Chefen är en ledande figur för den privata sektorns framgång, en individ som har många uppgifter och ansvarsområden, varav ett av dem är medarbetarsamtal. Denna studie använder sig av följande definition av medarbetarsamtal som är myntad av Fletcher (2001, s. 473) “a variety of activities through which organizations seek to assess employees and develop their competence, enhance performance and distribute rewards.”. Medarbetarsamtal erkänns som ett viktigt och användbart HR-recept som används inom organisationer och har historiskt sett en lång koppling ända till1970-talet där receptet först började implementeras. Trots att det är ett så pass känt och välanvänt recept så finns det delade meningar kring om medarbetarsamtal är effektivt och legitimt. Tidigare studier visar på att ineffektiviteten av medarbetarsamtal kan vara beroende av tre olika variabler. Den tyngsta faktorn i variablerna ligger på bedömaren, såsom chefen. Detta ledde tillstudiens frågeställning; Hur upplevs medarbetarsamtal av chefer? I denna studie ges en djupare inblick i första linjens chefsroll på Scania och deras upplevelse av medarbetarsamtal, syftet är attfå en förståelse för deras upplevda verklighet av fenomenet medarbetarsamtal. I genomförandet av denna studie har en abduktiv ansats använts, där vi använt oss av en kvalitativmetod. Tio semistrukturerade intervjuer har legat till grund för empiriinsamlingen, där respondenterna som deltog i studien valdes ut genom ett subjektivt urval. Intervjuerna genomfördes via videolänk, spelades in och transkriberades. Inför analysen genomfördes en kodning som mynnade ut i tre teman; process, upplevelse och relation. Materialet tillsammansmed teorierna utgjorde grunden för analysen, vilket sedan ledde till slutanalysen som kretsar runt medarbetarsamtals-venndiagram som visualiserar studiens syfte.  I studien kom vi fram till följande slutsatser. Den första slutsatsen är att balans, kommunikation och ansvar är tre nyckelbegrepp som beskriver chefernas upplevda verklighet av medarbetarsamtal. Den andra är att medarbetarsamtal som fenomen upplevs som ett effektivt verktyg för den enskilda chefen. Den tredje och sista slutsatsen visar att den mänskliga faktorns roll i medarbetarsamtal upplevs vara av stor vikt för chefer i deras chefskultur.

This study uses information gleaned from a sample of 102 public sector project managers to assess the interrelationships among project manager roles, responsibilities, and competencies in the planning and implementation stages of the project life cycle. The results of confirmatory factor analysis and structural equation modeling revealed that project managers use different subsets of their skills to influence outcomes at these two stages of the project. For example, while the project manager's organizational and technical skills tend to have some influence during the project planning stage, managerial, leadership and people skills appear to have more influence during the project implementation stage. Implications of these and our other findings for the practice of project management in public sector organizations are discussed.

Nurse managers face numerous challenges and stressors in their daily practice. The support services offered to managers to facilitate coping in stressful situations vary among employers and may be ineffective depending on the stressors faced. Implementation of evidence-based best practices may positively impact nurse managers' ability to manage stress. The purpose of this project was to develop an evidence-based stress reduction education program to empower nurse managers to handle work-related stressors and reduce burnout. The primary theory used to inform this project was the job demands-resource model, which explains how job demands and resources have multiple effects on job stress, ultimately impacting a worker's level of engagement. Sources of evidence included peer-reviewed journals, evidence-based studies, and published documents or programs. Education was synthesized based upon evidence obtained during the literature review. Consistent with the evidence, topics covered in the education were; nurse manager-initiated methods of stress reduction, methods of modifying a workplace environment to decrease stress, nurse manager peer support, senior leadership involvement in nurse manager stress reduction, and the inclusion of future leader development as a stress management method. The focused learning objectives were nurse manager specific, measurable, and supportive of an adult learner. The social change impacted by this project will be derived from fostering a nurse managers ability to better cope with stressful situations, thus enhancing their role as a nursing leader.

Background: In today's dynamic business environment, organizations face high pressure for change and adaptation. It is generally perceived that change is inevitable and many believe that change is an ongoing and never-ending process. The retail industry is a highly competitive sector, and thus it becomes paramount for organizations to successfully manage change. The subject of change management has been present for a long period, however, a remarkably low amount of research has been focused on change management for retail store managers. Therefore, this study aims to examine retail store managers' communication during change processes. Purpose: This study’s purpose is to create a comprehensive understanding of retail store managers’ communication during change processes. Moreover, to identify which elements should be prioritized by retail store managers communicating during change. Method: To achieve the purpose of this thesis, a qualitative interview study was conducted, and it consisted of seven semi-structured interviews with retail store managers. The thesis was guided by an inductive approach, and a thematic analysis of the empirical findings was utilized. Conclusion: This study found that retail store managers' communicational structure was similar as it was based on the same elements, adaptability, selectivity, multiple channels, and prioritization. The structure enabled retail store managers to ensure that the communication was clear and open, thus minimizing employee stress and uncertainty. Continuing, the results indicated that retail store managers should prioritize certain communicational elements, for instance, clarity, openness, and long-run perspective.