Global ETD Search

111	A content analysis of user-generated content of the seven original equipment manufacturer brands in South Africa Van Heerden, Magdalena Sophia 06 1900 (has links) Increased consumer expectations and diverse consumer needs have led to consumers turning to the internet as a communication medium to share their positive and negative experiences, feelings, and level of satisfaction with others. The primary objective of this study was to explore the nature of user-generated content, in terms of consumer complaint and compliment behaviour related to the seven OEM brands in South Africa. The study focused on the South African automotive industry, and the consumer behaviour associated with post-purchase responses on an online consumer advocacy platform, called Hellopeter.com. A qualitative research design, making use of a content analysis, was employed. In total, 185 user-generated content items were collected from Hellopeter.com for the data-collection period, and 176 complaints and 9 compliments were analysed. The results of this study indicated that the nature of user-generated content related to the seven OEM brands in South Africa could be categorised according to eight broad themes: seven themes were specifically related to consumer complaint behaviour, while one theme was associated with consumer compliment behaviour. The top consumer complaints and compliments related to the OEM brands on Hellopeter.com were also determined. The nature of the user-generated content showed various similarities to that of the general services industry but proved to be unique to the automotive industry. Specific recommendations were made and included that open communication channels and proper feedback systems should be put in place to satisfy consumer needs, and that the findings of the study should be used as a benchmark to monitor and improve consumer complaint and compliment behaviour, as a means to create loyal consumers / Business Management / M. Com (Business Management) Consumer behaviour User-generated content Consumer complaint behaviour Consumer compliment behaviour Consumer decision-making Post-purchase response strategies Original Equipment Manufacturers OEMs Automotive industry South Africa 658.83420968 Consumer behavior -- South Africa Relationship marketing -- South Africa Customer relations -- South Africa User-generated content -- South Africa
112	Reluctant Globalists: The Political Economy of "Interdependence" from Nixon's New Economic Policy to Reagan's Hidden Industrial Policy Shah, Rohan Niraj January 2024 (has links) This dissertation examines the political, social, and economic responses to the end of the Bretton Woods system from 1971-1988 in the United States. It offers a “pre-history” of globalization which focuses on a period when international economic entanglement became a question of serious political debate within the U.S., but before “globalization” became common parlance. Contemporaries referred to the world after Bretton Woods as newly characterized by “interdependence,” a concept which highlighted vulnerability to external economic forces and declining national autonomy. This dissertation argues that far from enthusiastically embracing market globalization in this period, U.S. policymakers worked to supervise and manage global integration, and insulate workers, consumers, businesses, and themselves from the full force of the world economy. Restoring domestic social conflict to the center of our understanding of international economic policy, it investigates how labor unions and federations like the UAW and the AFL-CIO, business lobbying organizations like the National Association of Manufacturers and the Chamber of Commerce, and officials in the Treasury, Congress, and the Federal Reserve conflicted over their response to growing economic entanglement deep into the 1980s. It excavates a history of protectionism, planning, subsidies, industrial policy, currency politics, and other forms of state intervention—often driven by elites in the industrial Midwest and Northeast. The result of these collisions was an ambivalent and fragmented national approach to global integration which persisted until more recently than typically assumed. Rather than being driven by a coherent ideological vision for American power, or a clear-cut embrace of neoliberal theory, foreign economic policy was propelled forward by a much more contingent, ad-hoc, and conflictual process across this period. When globalization took on truly historical force in the 1990s, it was not because social conflicts over interdependence had been resolved, but because a more reluctant and resistant approach to global integration had lost its political and institutional foothold. History Economic history International relations Globalization--Economic aspects Industrial relations--Government policy Economic policy Economics--Political aspects Reagan, Ronald AFL-CIO United States. Federal Reserve Board
113	La carrosserie en Belgique aux XVIIIe et XIXe siècle: formes et techniques Rommelaere, Catherine January 1997 (has links) Doctorat en philosophie et lettres / info:eu-repo/semantics/nonPublished Sciences humaines Carriages and carts -- Terminology
114	Model palivového souboru tlakovodního reaktoru západní koncepce / PWR fuel assembly model Cekl, Jakub January 2018 (has links) PWR, fuel assembly, benchmark, burnup, lattice, SCALE, Polaris, validation, reactivity
115	The arsenal of democracy drops a stitch : WWII industrial mobilization and the Real Silk Hosiery Mills of Indianapolis, Indiana Wilson, Carol Marie January 2013 (has links) Indiana University-Purdue University Indianapolis (IUPUI) / Conventional interpretations of WWII hold that the war brought the United States out of the Great Depression and laid the path for future economic prosperity. However, this was not the case for all businesses and industries. During WWII, unprecedented production output was required of U.S. industries to supply the great “Arsenal of Democracy.” Industrial mobilization required the creation of new agencies and commissions to manage the nation’s resources. These organizations created policies that deeply impacted U.S. industries involved in war production. Policies governing such areas as the allocation of raw materials, transportation of finished goods, and distribution of war contracts created challenges for businesses that often resulted in lost productivity and in some cases, loss of profitability. Government regulation of the labor force and labor problems such as labor shortages, high absenteeism and turnover rates, and labor disputes presented further challenges for businesses navigating the wartime economy. Most studies of WWII industrial mobilization have focused on large corporations in high priority industries, such as the aircraft, petroleum, or steel industries, which achieved great success during the war. This thesis presents a case study of The Real Silk Hosiery Mills of Indianapolis, Indiana, a company that is representative of small and mid-sized companies that produced lower priority goods. The study demonstrates that the policies created by the military and civilian wartime agencies favored large corporations and had a negative affect on some businesses like Real Silk. As such,the economic boost associated with the war did not occur across the board. Textile history WWII Hosiery Industry Silk Industry Real Silk Hosiery Mills Industrial Mobilization War Production Board Labor WWII home front War production War industries Real Silk Hosiery Mills, Inc. -- History Real Silk Hosiery Mills, Inc. -- Finance United States. War Production Board World War, 1939-1945 -- Women Civil service -- United States Occupations -- United States Women -- Employment
116	Minimization of Noise and Vibration Related to Driveline Imbalance using Robust Design Processes Al-Shubailat, Omar 17 August 2013 (has links) Variation in vehicle noise, vibration and harshness (NVH) response can be caused by variability in design (e.g. tolerance), material, manufacturing, or other sources of variation. Such variation in the vehicle response causes a higher percentage of produced vehicles to have higher levels (out of specifications) of NVH leading to higher number of warranty claims and loss of customer satisfaction, which are proven costly. Measures must be taken to ensure less warranty claims and higher levels of customer satisfactions. As a result, original equipment manufacturers (OEMs) have implemented design for variation in the design process to secure an acceptable (or within specification) response. The focus here will be on aspects of design variations that should be considered in the design process of drivelines. Variations due to imbalance in rotating components can be unavoidable or costly to control. Some of the major components in the vehicle that are known to have imbalance and traditionally cause NVH issues and concerns include the crankshaft, the drivetrain components (transmission, driveline, half shafts, etc.), and wheels. The purpose is to assess NVH as a result of driveline imbalance variations and develop a tool to help design a more robust system to such variations. program. Java quality engineering quality capability studies manufacturing processes manufacturing engineer design engineer sales profit customer concern warranty objectionable Eigen functions vectors Eigen Eigen values identity Euler differential equations differential transfer case shaft driveline static imbalance dynamic imbalance passenger customer driver inboard ear driver outboard ear steering wheel seat track variation Gamma distribution normal distribution standard deviation average variance mean phasor victor scalar linear system LTI linear time invariant transfer function output input microphone accelerometers tachometer channels order frequency frequency domain time domain convolution Transformation Fourier Transformer Fourier imaginary and real logarithmic decibel sensitivity curves run down run up two wheel drive Four Wheel Drive Nissan Truck OEM Original Equipment Manufacturers Data Acquisitions Channels Simulation Six Sigma variability Design Robust sensitivity Vibration Imbalance Noise Harshness NVH Driveline

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