Two major objectives of organisations are to achieve firm performance and to maintain a competitive advantage; strategies to achieve these objectives differ widely. Research at the entrepreneurship and marketing interface investigates the application of both dimensions on firm activities, processes and behaviour to achieve different performance parameters. In the field of entrepreneurial marketing research two key approaches are discussed: a market-driven and a market-driving approach. Market-driven approaches, though applied by many organisations, are less successful in allowing organisations to outperform others and create long-term competitive advantage. Market-driving, on the other hand, is considered to contribute to enduring competitive advantage. Current research indicates that the construct of market driving and the factors that influence it are not well understood. The purpose of this study is therefore to measure market driving and determine firm-internal factors that influence an organisation’s market-driving ability in the South African healthcare industry. In this research, constructs drawn from the literature study were used to formulate the conceptual framework and statistical model. The empirical part of the study used a fully structured telephonic questionnaire and the respondents were managers in organisations in the South African healthcare industry. Data analysis employed structural equation modelling. The results indicate that market driving can reliably be measured by three activities: market sensing; influencing customer preferences; and alliance formation. Entrepreneurial behaviour, strategic orientation and entrepreneurial capital have a more positive impact on market-driving ability than corporate entrepreneurial management. The study demonstrated that market-driving ability significantly benefits firm performance and relative competitive strength. The study provides a solid basis for future research in the field. Moreover, the results of the study can be applied by organisations in a three-step process. First, organisations can assess their current level of market driving. Second, they can assess influencing factors, and finally identify areas for improvement. Through continuous reassessment organisations can work on their market-driving ability to achieve their organisational objectives. / Thesis (PhD)--University of Pretoria, 2011. / Business Management / unrestricted

La publication de sondages et d’études sociologiques depuis le début de la crise économique en 2008, montre que la crainte d’entrer en situation de précarité est largement répandue au sein de la société française. Même si les fournisseurs d’énergie historiques (EDF et GDF) ont mis en place depuis longtemps des systèmes de solidarité destinés aux plus démunis, ils ne semblent pas avoir pris en compte, pour le moment, la crainte potentielle d’une partie des consommateurs en situation ordinaire de tomber en situation de précarité. Ce constat nous a amené à poser la question de recherche suivante : quelle(s) posture(s) stratégique(s) pourrait adopter EDF face aux craintes de précarité de ses clients non précaires ? Pour répondre à cette question nous avons mobilisé trois champs théoriques. Le premier, autour du concept d’orientation marché défini par Day (1990) comme la capacité à comprendre et satisfaire les besoins des clients, distingue deux types de stratégies : les stratégies de type market driven destinées à réagir aux mouvements du marché, et les stratégies de type market driving consistant à créer un nouveau marché. Or, il n’existe pas aujourd’hui de réponse de la part des fournisseurs d’énergie à cette crainte de la clientèle non précaire vis-à-vis de la précarité. Nous nous sommes attaché à étudier la possibilité de définir une nouvelle stratégie de type market driving. Ceci nous a conduit à étudier un deuxième champ théorique portant sur l’émergence des besoins. Afin d’anticiper la réaction des consommateurs face à une certaine posture d’un fournisseur d’énergie, nous nous sommes porté sur un dernier volet théorique traitant du comportement de réaction des consommateurs face aux offres des entreprises. Afin de savoir si une posture était envisageable sur la crainte d’entrer en précarité, nous avons cherché à savoir si des besoins liés à cette crainte existaient. A cet effet, nous avons utilisé la méthode projective des récits immersifs, consistant à immerger le sujet interrogé dans le récit d’un personnage fictif confronté à une succession d’évènements l’introduisant dans une situation précaire. Cette recherche a fait ressortir l’existence de trois groupes d’individus caractérisés par des besoins particuliers : les familles avec enfants, les retraités et les jeunes actifs. Nous avons également montré que l’attitude des consommateurs face à une posture simulée d’un fournisseur d’énergie sur cette crainte était très nuancée, voire négative. Ceci pourrait laisser envisager des marges de manoeuvre restreintes dans la définition d’une posture des fournisseurs d’énergie sur cette question. / Since the beginning of the economic crisis in 2008, poll and sociological studies have shown that the fear of entering into a precarious situation is widespread in French society. Ever though, historical energy suppliers (EDF and GDF) have established systems of solidarity for poor people, they do not seem to have taken into account, for the time being, the potential fear of some consumers to fall into precarious situation. This observation has led us to pose the following research question: what strategic position(s) could EDF adopt in order to deal with the customer’s fear to fall into precariousness? To answer this question, we have mobilized three theoretical fields. The first one concerns the concept of market orientation defined by Day (1990) as the ability to understand and satisfy customers ‘needs. The market orientation is divided into two types of strategy: the market driven type for reacting to market movements, and the market driving type for creating a new market. Considering that energy supplier do not take any action regarding the fear of non precarious customer, related to precariousness, we are committed to studying the possible existence of a new market. This led us to study a second field of theory on the emergence of needs. To anticipate consumer reaction toward a certain position of an energy supplier, we focused on a last theoretical part dealing with the behavior of consumer response to companies offers. To determine whether a position in relation with the fear of entering in precariousness would be possible, we investigated whether needs linked with this fear exist. To this purpose, we used the projective method of narrative immersion. This method consists in immersing the person in the story of a fictional character facing a series of events introducing him in a precarious situation. This research has highlighted the existence of three groups, characterized by special needs: families with children, retired and young workers. We also showed that consumer attitudes to a simulated position of an energy supplier about this fear were nuanced, even negative. This could leave little scope for defining the position of energy supplier on this issue.

<p>In today’s competitive environment, companies compete for the same customers. Therefore, it is important to be able to satisfy the ever changing needs of customers. Companies can satisfy customer demand by learning about the customer and by alternating offerings in accordance to changing needs. These are actions undertaken by market driven companies. Alternatively, market driving companies satisfy customer demand by being creative and by focusing on customers’ future needs, an action which implies educating customers. However, there are also companies which pursue both of these strategies simultaneously. The purpose of this dissertation is to examine how companies implement a dual-market strategy, and how the strategy is incorporated into the business. Based on literature on closely related research fields, a framework is developed. This framework suggests that certain components influence a dual-market strategy. A study is conducted on the luxury fashion company Burberry. Through semi-structured interviews with employees at Burberry, this study investigates how the company’s use of a dual-market strategy affects the organisational culture and vision. The results indicate that the phenomenon of duality is noticeable in the company’s culture and vision. Due to the lack of research on a dual-market strategy, this study attempts to provide a deeper understanding of the phenomenon of duality. Companies can use the conclusions drawn from this study, as guidelines for how to pursue a dual-market strategy. However, more research is necessary before any generalisations can be made.</p>

In today’s competitive environment, companies compete for the same customers. Therefore, it is important to be able to satisfy the ever changing needs of customers. Companies can satisfy customer demand by learning about the customer and by alternating offerings in accordance to changing needs. These are actions undertaken by market driven companies. Alternatively, market driving companies satisfy customer demand by being creative and by focusing on customers’ future needs, an action which implies educating customers. However, there are also companies which pursue both of these strategies simultaneously. The purpose of this dissertation is to examine how companies implement a dual-market strategy, and how the strategy is incorporated into the business. Based on literature on closely related research fields, a framework is developed. This framework suggests that certain components influence a dual-market strategy. A study is conducted on the luxury fashion company Burberry. Through semi-structured interviews with employees at Burberry, this study investigates how the company’s use of a dual-market strategy affects the organisational culture and vision. The results indicate that the phenomenon of duality is noticeable in the company’s culture and vision. Due to the lack of research on a dual-market strategy, this study attempts to provide a deeper understanding of the phenomenon of duality. Companies can use the conclusions drawn from this study, as guidelines for how to pursue a dual-market strategy. However, more research is necessary before any generalisations can be made.

Thee market-driving approach has been cited by several business academic scholars (Jaworski,Kohli, &amp; Sahay, 2000; Carpenter, Glazer, &amp; Nakamoto, 2000; Kumar, Scheer, &amp; Kotler, 2000;Harris &amp; Cai, 2002; Hills &amp; Sarin, 2003; Carrillat, Jaramillo, &amp; Locander, 2004; Schindehutte,Morris, &amp; Kocak, 2008) as a significant approach of the market-oriented company that canprovide a sustainable competitive advantage. Moreover, the organizational cultures developed bythe transformational leadership behavioral style are likely to play an important role in themarket-driving approach (Carrillat et al., 2004). Hence, it is necessary for the market-orientedfirm to understand the interrelationship between these two elements in order to develop asuccessful competitive position in the long-run.The main purpose of our thesis is to create a framework for understanding the interrelationshipbetween the market-driving approach and the organizational culture, which is applicable for amarket-oriented firm. To achieve this objective, we have to identify the types of organizationalcultures and leadership behavioral styles, which are occupied in a market-driving company.Furthermore, we also have to define the relationship between the market-driving approach andthe organizational culture; whether the market-driving approach or the organizational culture isthe origin of effect to the other.To answer our research question, a qualitative approach was applied by conducting semistructuredinterviews with two case studies, which are well-known market-driving companiesoperating in Thailand, IKEA Thailand and Land and Houses. We scope the area of study only inThailand according to our ability of understanding, analyze and access the sources of informationregarding Thai companies.From the research findings, both IKEA and Land and Houses share a similarity of theirorganizational culture, adhocracy and market cultures, and their leadership behavioral style,transformational leaderships. The relationship between the organizational culture and the marketdrivingapproach within these two companies reveals only one direction; their organizationalcultures led by transformational leadership stimulate their market-driving approach. Moreover,we also found that transformational leadership itself can directly generate the market-drivingapproach.Hence, this result provided us with a new conceptual framework that indicates thetransformational leadership as the main factor, which directly and indirectly develops themarket-driving approach.

Today, it is important for companies to deliver superior customer value in order to be successful on the market. There are two different ways of achieving this advantage; a company can either follow a market driven approach or a market driving approach. The difference between these two approaches is that a market driven company listens to the customers’ demand and create superior customer value of their needs. On the contrary, a market driving company reshapes the market and offer new superior needs to customers that will be seen as a need by them. Furthermore, there is a gap of the influence the internal factors have on the market driven and the market driving approach. Therefore, the aim of this study is to provide an insight of how the three internal factors, structure, financial resources and organization culture, influence the two approaches in the luxury industry. A survey was conducted in order to gather data from different companies worldwide. Both explanatory and exploratory research strategies were used when the collected data was analyzed. Explanatory research was used to test the hypothesis and explain the research question. Exploratory research was used to further understand how the internal factors influence a company’s marketing strategy.  The result of this dissertation indicates that the three internal factors were not significantly connected with market driven or market driving approach. However, it can still be argued that the internal factor structure somehow is correlated with the market driven approach. Furthermore, the findings of this dissertation can be interesting for people who seek to investigate in both the concept of market orientation and how the internal factors influence it.

Ever since the 1960s, it has been argued that customer needs have to be a firm's core business purpose. One way for firm to achieve this, is through use of market orientation strategies. Recent research has found that shared leadership could have a positive effect on market orientation, as well as within top management teams. The ability that top management teams have to influence the organization, is further found to be effected by the level of discretion they operate within. This thesis seeks to explain the relationship between shared leadership within top management teams and market orientation, and how this relationship in turn might be contingent on perceived contextual discretion. This is done through a quantitative method, where a survey study is done on the top management teams in Swedish saving banks. The findings of this thesis show that shared leadership is positively related with market orientation, and that this relationship is not contingent on perceived contextual discretion. The variable of perceived contextual discretion was, however, found to have the effect of an independent variable with a strong positive direct effect on market orientation within the financial sector. One limitation of this thesis is that the statements for perceived contextual discretion has been developed only from concepts, and have not been tested in any previous study. This brings with it a risk that these statements did not measure the concept in the most optimal way. The theoretical contributions of this thesis are how perceived contextual discretion is found to have a direct effect on market orientation. This further imply that perceived contextual discretion has an effect on the level of market orientation within a firm.

台灣報業因為外在環境的變遷，廣告資源遭瓜分，在資源競爭日趨激烈的情況下，新聞生產過程逐漸改變。本研究首先就媒介特性分析組織內部的不確定性，商業邏輯與新聞專業的衝突，再探討市場導向新聞學以及新聞小報化的興起，如何影響新聞價值的轉變。 而在這樣的轉變過程中，新聞工作者一方面要堅守新聞專業，一方面又要顧及組織目標，內心充滿矛盾與掙扎，但在形勢比人強的情況下，新聞專業裡的「好新聞」已逐漸流失，現在的「好新聞」幾乎與「好生意」同意涵了。因此，新聞產製權，也已逐漸從編採部門手中，轉交行銷業務部門。 / Owing to advertisement resources are divided and competitions are keen，the news production process came through a gradual change in Taiwanese press. Firstly，this paper explores the modus operandi of media which is influenced by the uncertainty of the organization and conflicts between business consideration and news professionalism. Furthermore，the development of market–driving journalism and tabloidization of news deeply affect the journalists' news values. Secondly，facing these changes， journalists not only try to abide by traditional news professionalism but also concern about organizations' aim of seeking the maximum of profits. Situated in such a ambivalent circumstance，there is much more struggle in Taiwanese journalists' minds. However，the market–driving force is so strong which has made the definition of 「good journalism」 change in nowadays news professionalism. As a consequence，in the meantime，「good journalism」 almost means 「good business.」

本研究屬於探索性的研究，透過文獻探討並從兩家日本個案公司－JASCO與Origin實務做法之相似處，從中歸納整理並建構提案式經營之概念性模式。提案式經營必須同時具有市場導向與創業導向互相搭配之組織文化，且要有高階管理者的支持。在兩導向相輔相成的運作之下，組織將有能力發掘顧客心中潛在、未能清楚表達的新需求，同時發展滿足此新需求所需的新技術能力，因此能夠有效促進新需求與新技術之搭配以形成一新的產品/服務提案，並主動提供給未察覺此需求的顧客。由於提案是奠基於真正了解顧客心中的需求與所渴望的價值，並融入了與顧客互動，也因而能創造真正卓越的顧客價值、幫助顧客成功，不僅達到最高的顧客滿意，更讓顧客感動。提案式經營可透過卓越的顧客價值創造，為組織帶來價值創造、改變市場和領導地位的競爭優勢。提案式經營本質上即是一種驅動市場的組織運作，是市場導向新思維下顧客價值創造之道。 提案式經營的精髓在於新市場的開創，透過市場導向與創業導向文化相輔相成的運作之下，企業能有足夠的意願與能力去有效搭配新需求與新技術，進而開創一個新市場。能幫助廠商培養洞察新市場機會的眼光、看到未來的需求，並發展用以實現新市場機會所需的能力，因此能夠掌握到市場先機，能比競爭者更早一步進入新市場，獲得先進入者優勢。為了能在競爭激烈的環境下生存、掌握市場先機，台灣企業也應該實行提案式經營，以便能夠驅動市場並提昇在全球的競爭力，擺脫代工的命運、創造更高附加價值的產品。 / This study is an exploratory research. By reviewing literature and studying the two Japanese cases -JASCO and Origin, a conceptual framework of proposal-type management is constructed. Proposal-type management requires the alignment of market orientation and entrepreneurship orientation cultures, and must be supported by the top management. Under the coordination of the two cultures, the organization will have the abilities to discover the latent and unexpressed needs of the customers, and develop the necessary technologies, which can be used to meet the new needs, in good time. Therefore, the match of the cultures can catalyze the match of the new needs and the new technologies to generate a proposal, which can be further proposed to the customers. Because the proposal is based on thorough understanding the true needs and the desired value of the customers, it is affirmed to create superior customer value, achieve customer success, fulfill the highest customer satisfaction, and impress the customers. Through superior customer value creation, the firm will acquire the competitive advantages, including value creation, change, and leadership. Proposal-type management is a kind of market-driving organizational operation in nature, which inferred that it is a way of customer value creating under the new thinking of market orientation. The core value of proposal-type management lies in creating a new market. Under the cultural coordination of market orientation and entrepreneurship orientation, the firm has the will and capacity to match the new needs and the new technologies precisely and then create a new market. It can make the firm develop the insight into new market opportunity and the necessary abilities to fulfill it. Consequently, the firm can seize the market opportunity and gain the first-entry advantage by entering the new market in advance of the competitors. In order to survive in the intensive competition and to seize the new market opportunity, the firms in Taiwan should implement proposal-type management, which is helpful to drive market and acquire the globally competitive capabilities. It could also help the firms in Taiwan get rid of the fate of OEM and create high value-added products.