This semester-long microethnography explores how the emotional geography in two online, synchronous critical multicultural education courses are shaped by online interactions and infrastructures as well as social frames. Using a microethnographic approach, video data, interviews, and open-ended questionnaires revealed patterns of interactions suggesting an online emotional geography characterized by a duality of physical place and online space. Key findings suggest that the levels of permeability in student and instructor's physical location influence how online participants gave or received emotion gifts and performances in online spaces. This study further supports emergent research suggesting gender frames as relevant in students' level of online participation and instructors' perception of professionality. Implications include an increased level of emotion work as instructors and students manage complex identities in online classrooms. Furthermore, online instructors should be aware of the unique characteristics of the online emotional geography as they seek to create more equitable online communities of learning.

It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. Consequently, the aim of this thesis is to present an empirically grounded understanding of how customer resource integration takes place in practice and how customers experience their resource integration. By collecting data of public transport customers through qualitative diaries, interviews, and video recordings of situated action in addition to a survey, the thesis draws on script and practice theory. The main contribution of the thesis is an empirically grounded model of customer experience of resource integration, which can be summarized in six propositions: (a) customers can acquire four different types of scripts: generic, incongruent, rigid, or transformative; (b) the script types are implicit parts of interactive value practices, which emerge as navigating and ticketing in the empirical context of public transport; (c) the interactive value practices are constellations of the resource integration activities of identifying, sense-making, and using, which customers focus on to varying extents, depending on their acquired script; (d) during or after interactive value formation customers potentially update their scripts; (e) customer processes, other customers, the physical environment, contact personnel, provider processes, and the wider environment all form the context of the service, but can also be resources that the customer integrates; and (f) the customer experience is a holistic evaluation of the interactive value formation and can be understood as consisting of three dimensions: a cognitive evaluation and two affective evaluations, positive activation and positive deactivation. As such, I reframe the notion of the servicescape in order for it to be more attuned to the perspective of interactive value formation and resource integration.

Thesis (Ph.D.)--Boston University / PLEASE NOTE: Boston University Libraries did not receive an Authorization To Manage form for this thesis or dissertation. It is therefore not openly accessible, though it may be available by request. If you are the author or principal advisor of this work and would like to request open access for it, please contact us at open-help@bu.edu. Thank you. / This study examines the socialization of sharing behaviors in a transnational population of Korean children in greater Boston, Massachusetts and South Korea. Data for this study include the author's experiences living in South Korea from 1995 to 1996, ethnographic fieldwork in the Korean community of greater Boston from 1999 to 2002, five weeks of classroom observation and home visits in South Korea in the summer of 2001, and weekly microethnographic observations of seventeen children from January 2001 to June 2002. Korean culture is broadly construed as "sociocentric" in contrast to "individualistic" American culture. Descriptions ofhome and school life demonstrate this contrast in strategies for sharing limited resources. Korean strategies for sharing emphasize a generalized joint use of resources katchi (together) while American strategies emphasize litigation of individual rights through tum-taking procedures. This study describes the socialization of transnational Korean children who encounter these contrasting cultural strategies for sharing. Through a microethnographic examination of the experiences of individual children over time, the study offers several contributions to culture and socialization theory. First, a description of the Korean community of greater Boston challenges assumptions in education research that define public schools as a place of "mainstream American" culture in contrast to the culture of minority children's homes and ethnic communities. The Korean community of greater Boston described in this study is a heterogeneous continuum of immigrant and sojourner families living in patterns of dense settlement and school enrollment. A child may interact almost exclusively with ethnic Korean peers at school and yet practice American behaviors in these interactions. The second major contribution of this work is to outline a microethnographic approach to studying children's development over time. In comparisons of the behaviors of five individual children, this study highlights a common developmental trajectory towards greater self-assertiveness in sharing behaviors and also exposes individual variations in experience and behavior. By focusing on the socialization of specific behaviors in a small number of individuals, this study provides evidence for a model of cultural socialization as the unique individual accumulation of knowledge, motivation, and practice. / 2031-01-01

Re-evaluating classic work in the sociology of the visual arts, this Ph.D. thesis explores the tacit and practical bases of artistic mediation with reference to curatorial exhibition making in contemporary art. Data presented here derive from a visual microethnographic study of the exhibition-making process in two elite European centres for contemporary art (London’s Institute of Contemporary Art and ARC/Musée D’Art Moderne de la ville de Paris), combined with an additional thirty-five interviews with other curatorial professionals. By focusing on the visual dimensions of curatorial work, this thesis uses a case study in the sociology of art to think more broadly about aesthetic materials as active mediators of action, or actants in the sense of actor-network theory. Drawing on work in the sociology of education, communication studies, and the sociologies of science and technology, this research explores how the material, embodied, and situated interactions between curators, objects, and environments are constructed and understood in reflexive relation to more explicitly cognitive and verbal representations, interpretations, and accounts. In planning and installing an exhibition of contemporary art, curators frame artworks and build meaning based on the material and conceptual resources at hand. The plans made by curators when preparing an exhibition and composing textual documentation are altered and elaborated during the installation of contemporary art in the physical presence of the artworks and gallery space. The disjuncture between curatorial plans and these situated actions has consequences for the public presentation and comprehension of the final exhibition. In documenting these processes as they take shape in real time and in relation to material objects, the body, and the built environment, this work aims to contribute to the on-going developments and debates that centre on the creation of a ‘strong’ cultural sociology and to extend core sociological thinking on the social structures and bases of action.

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Made available in DSpace on 2015-03-05T18:10:47Z (GMT). No. of bitstreams: 0 Previous issue date: 19 / Nenhuma / Nesta dissertação, investiga-se, a partir da fala-em-interação, a co-construção de identidades (BUCHOLTZ e HALL, 2003, 2005; ZIMMERMAN, 1998) evidenciadas no decorrer de interações em aulas de alfabetização de jovens e adultos da modalidade EJA. Para melhor compreensão do cenário e dos participantes, faz-se um breve histórico da Educação de Jovens e Adultos (EJA) no Brasil, refletindo-se sobre o processo de escolarização de pessoas jovens e adultas. Além disso, apresentam-se os conceitos de letramento e de alfabetização que permeiam esta investigação. A perspectiva deste trabalho de que a fala é ação suscita que, ao estudar as falas, estudem-se as ações dos participantes a partir das quais se co-constroem identidades. Com o aporte da Sociolingüística Interacional (GUMPERZ, 1982, 2002; GOFFMAN, 1975, 1981, 1999, 2002, entre outros), da Análise da Conversa (SACKS; SCHEGLOFF; JEFFERSON, 1974; POMERANTZ; FEHR, 1997, entre outros) e de métodos como a Etnografia e a Microetnografia, destacam-se as identidades que / This study aims at investigating the co-construction of identities in talk-in-interaction (BUCHOLTZ and HALL, 2003, 2005; ZIMMERMAN, 1998) as evidenced in interactions in adult literacy classrooms. In order to provide a better understanding of the setting and participants, a brief history of adult education in Brazil is presented, particularly focusing on the process of formal schooling of adult students. The concepts of literacy and language learning, which are relevant for the current investigation, are also discussed. Based on the assumption that talking is acting, the analysis of turns at talk provides for the investigation of actions by which interactants co-construct their identities. Based on the frameworks of Interactional Sociolinguistics (GUMPERZ, 1982, 2002; GOFFMAN, 1975, 1981, 1999, 2002, among others), of Conversation Analysis (SACKS, SCHEGLOFF, JEFFERSON, 1974; POMERANTZ, FEHR, 1997, among others) and of ethnographic and microethnographic methods, identities emically oriented to by participants

Exclusionary school discipline results in students being removed from classrooms as a consequence of their disruptive behavior and may lead to subsequent suspension and/or expulsion. Literature documents that nondominant students, particularly Black males, are disproportionately impacted by exclusionary discipline, to the point that researchers from a variety of critical perspectives consider exclusionary school discipline an oppressive educational practice and condition. Little or no research examines specific teacher-student social interactions within classrooms that influence teachers’ decisions to use or not use exclusionary discipline. Therefore, this study set forth the central research question: In relation to classroom interactions in alternative education settings, what accounts for teachers’ use or non-use of exclusionary discipline with students? A critical social practice theory of learning served as the framework for exploring this question, and a critical microethnographic methodology informed the data collection and analysis. Criterion sampling was used to select four classrooms in the same alternative education school with two teachers who frequently and two who rarely used exclusionary discipline. Nine stages of data collection and reconstructive data analysis were conducted. Data collection involved video recorded classroom observations, digitally recorded interviews of teachers and students discussing selected video segments, and individual teacher interviews. Reconstructive data analysis procedures involved hermeneutic inferencing of possible underlying meanings, critical discourse analysis, interactive power analysis and role analysis, thematic analysis of the interactions in each classroom, and a final comparative analysis of the four classrooms. Four predominant themes of social interaction (resistance, conformism, accommodation, and negotiation) emerged with terminology adapted from Giroux’s (2001) theory of resistance in education and Third Space theory (Gutiérrez, 2008). Four types of power (normative, coercive, interactively established contracts, and charm), based on Carspecken’s (1996) typology, were found in the interactions between teacher and students in varying degrees for different purposes. This research contributes to the knowledge base on teacher-student classroom interactions, specifically in relation to exclusionary discipline. Understanding how the themes and varying power relations influence their decisions and actions may enable teachers to reduce use of exclusionary discipline and remain focused on positive teacher-student academic interactions.