Submitted in accordance with the requirements for the degree of DOCTOR OF LITERATURE AND PHILOSOPHY in the subjecr of Communication Science at the University of Zululand, 2005. / In this dissertation, I present the results of an analysis of the nature of deceptive communication. I examine when it is legitimate to deceive others and when it is not. The first part of the study renews theories and literature relevant to understanding and defining deceptive communication, human perceptions values and beliefs. I examine possible reasons why animals engage in deceptive communication. I focus on interpersonal deception; self-deception; persuasion and propaganda; nonverbal communication and people's inability to make accurate judgements of deception and ethical perspectives on deception. Subsequent chapters describe the construction of a survey instrument employed to measure and evaluate the extent of deceptive communication among university students. Penultimate chapters blend the insights gained from this literature review to interpret the results, obtained through the quantitative research methodology, to describe a set of conclusions and recommendations in the context of deceptive communication - when it is legitimate to deceive others and when it is not.

While social constructionist understandings of the self have stressed the importance of the self—other relation, placing emphasis on what happens in dialogues and relations with others rather than psychological processes “in the head,” I suggest here that we can build on this tradition to reintroduce notions of a dialogue with the self, or micro-dialogue, as an important part of an understanding of persons. I use the term “microdialogue,” rather than the more familiar notion of “internal conversation” or “society of mind,” to refer to a silent and invisible series of dialogues we hold for ourselves with the images and voices of others, which can emerge in surprising and unwilled ways. I suggest that this micro-dialogue is important in understanding the dialogical interactions between persons, as not all aspects of the self will enter into dialogue with others, leading to miscommunication, misunderstanding, and misrecognition. It is also possible for people to fail to articulate all the latent voices or vocal tones in their own micro-dialogue, leading to an understanding of how voices and selves can become divided and allowing us to take a different perspective on a dialogical unconscious.

<p>Syftet med uppsatsen är att undersöka om det finns negativa konsekvenser av att använda sig för mycket av email istället för av andra typer av kommunikation inom organisationen.</p><p>Det skickas stora mängder email varje dag inom organisationer, men många organisationer saknar policy för att styra denna kommunikation. Därför genomförs denna undersökning av emailvanor och hur email upplevs på Sörman Information AB.</p><p>För att besvara syftet har en kvalitativ datainsamlingsmetod använts. Vi har genomfört tio intervjuer på en av avdelningarna på fallföretaget Sörman Information AB.</p><p>Undersökningen har visat att email är den vanligaste kommunikationsvägen för arbetsrelaterad kommunikation mellan anställda på det undersökta företaget.</p><p>Slutsatsen blir därmed att email till viss del har negativa konsekvenser för en organisation men de flesta problem går att minimera genom att behandla email på rätt sätt. Som ett hjälpmedel för detta har vi utformat ett utkast till en emailpolicy.</p> / <p>The purpose of this thesis is to investigate the possibility of negative consequences caused by over use of email instead of other means of communication in an organization.</p><p>A very large amount of emails are sent every day within organizations. Most organizations lack a proper email policy to govern this communication. Hence this study is conducted to investigate the email habits and the general perception of email use of the employees at Sörman Information AB.</p><p>The investigation has shown that email is the most preferred choice of communication regarding work related communication between colleagues within the studied organization. T</p><p>hus the conclusion is that email to some degree can cause negative consequences for an organization. However most of these problems can be minimized by correct email use. As a complementing tool for this we have developed a first draft of an email policy.</p>

Syftet med uppsatsen är att undersöka om det finns negativa konsekvenser av att använda sig för mycket av email istället för av andra typer av kommunikation inom organisationen. Det skickas stora mängder email varje dag inom organisationer, men många organisationer saknar policy för att styra denna kommunikation. Därför genomförs denna undersökning av emailvanor och hur email upplevs på Sörman Information AB. För att besvara syftet har en kvalitativ datainsamlingsmetod använts. Vi har genomfört tio intervjuer på en av avdelningarna på fallföretaget Sörman Information AB. Undersökningen har visat att email är den vanligaste kommunikationsvägen för arbetsrelaterad kommunikation mellan anställda på det undersökta företaget. Slutsatsen blir därmed att email till viss del har negativa konsekvenser för en organisation men de flesta problem går att minimera genom att behandla email på rätt sätt. Som ett hjälpmedel för detta har vi utformat ett utkast till en emailpolicy. / The purpose of this thesis is to investigate the possibility of negative consequences caused by over use of email instead of other means of communication in an organization. A very large amount of emails are sent every day within organizations. Most organizations lack a proper email policy to govern this communication. Hence this study is conducted to investigate the email habits and the general perception of email use of the employees at Sörman Information AB. The investigation has shown that email is the most preferred choice of communication regarding work related communication between colleagues within the studied organization. T hus the conclusion is that email to some degree can cause negative consequences for an organization. However most of these problems can be minimized by correct email use. As a complementing tool for this we have developed a first draft of an email policy.

A collection of short stories and personal essays, Please Don’t Interrupt Me While I’m Ignoring You weaves a lamé of humor and private desperation on the page. An actor in one story craves career gratification, while a United Nations coordinator in another finds herself attracted to a nervous NGO. A housewife attempts to convince her husband to commit an infidelity, while an architect finds that his new pet companion isn’t helping him to get over his ex-girlfriend. Having a difficult time relating, these characters often find themselves stuck in a miscommunication loop, and their journey to get what they want is subtle. These stories are followed with essays about the author’s own experiences while he was stuck in a miscommunication loop. Driven by his obscene fear of conflict, the author chronicles what happens when conflict is inevitable. Travel and self-loathing abound in these narratives depicted with sensitivity and sarcasm—bitterness and love. Together they leave a lasting impression of the impermeability of worldly citizens, and the internalizations they have to combat to get there

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This thesis visualizes the communication challenges both latent and obvious of my daily life as a hard of hearing individual. By focusing on a variety of experiences and examples I demonstrate the implications of a hard of hearing individual’s life. The prints, objects and videos that I have created for my visual thesis aim to enrich the understanding of a broader public on issues regularly faced by Deaf people. At the heart of my work my goal is to generate mutual empathy between the hearing and the Deaf.

Interactions are of critical importance in business-to-business contexts, and value seems to be influenced by the interactions between the supplier, customer and other third parties where these interactions co-creates value. However, as the literature has mostly focused on the positive value co-creation, the interactions that result in failure is instead co-destroying value. This thesis is therefore going to study the negative interaction outcome, value co-destruction, in knowledge-intensive business services (KIBS) firms from a supplier perspective, where interactions are shown to be critical, to explore proactive practices that could be utilized in order to prevent value co-destruction between the customer and the KIBS firm as well as practices to recover from value codestruction. Through a qualitative multiple-case study, the data was collected from KIBS representatives in the IT-industry in Sweden, that provided empirical data to further nuance the phenomenon. Customer education, unveiling business opportunities, customer surveys, and business events was discovered to be used for proactively preventing value co-destruction, where the authors also found the time aspect of the relationship between value co-creation and value co-destruction to be of importance in preventing miscommunications that result in value co-destruction. Therefore, the authors of this thesis argue that miscommunications and acknowledgment of the miscommunication that co-destroys value often occurs at different time points, where the proactive practices might be targeted towards preventing the miscommunication or targeted towards the recovery from the value co-destruction.

<p>Electronic mail has become the medium of choice in most organizations because of some of its special features. E-mail, like all computer-mediated communication, changes the way we interact and has therefore an impact on working conditions, sometimes in a negative direction. Research findings so far show divergent opinions about how e-mail has influenced work. </p><p>The main purpose of this thesis is to understand and explain if and why there are possible negative outcomes of e-mail usage in organizations, and to use the findings to develop a guiding model for organizational e-mail use. In order to meet the goals set, earlier research in the area Computer Mediated Communication (CMC) that focus on the effects on the social system was used. This research is mainly based on theories of media choice and communication theories, which offer a valuable contribution for understanding why e-mail might be used in improper ways in organizations. Empirical data was collected in several steps using different techniques. The target group was managers in different kinds of organizations, but also administrative staff and teachers. The result shows that there are several reasons why e-mail usage might be a problem in organizations like expectations of fast feedback and being constantly updated, post absence backlog, too much information in e-mail, too many incoming e-mails, irrelevant information, decreased personal contact, a more sedentary work environment and e-mail splitting the respondents' time.</p><p>The contribution of this thesis is that possible negative aspects of e-mail use in organizations are due to a combination of factors. To overcome any organizational disadvantages of e-mail it is vital to consider the e-mail users' behaviors, feelings and attitudes in a specific organizational context in combination with e-mail's special features. A number of guidelines are presented to help organizations and individuals make e-mail use more efficient and satisfying.</p>