<p>Background: Information technology (IT) has drastically changed the traditional way to do business. In theory,</p><p>coordinating information sharing among organisational partners offers notable advantages through cost savings,</p><p>productivity, improved decision making, and better customer service. Supported by modern information technology,</p><p>business processes can change and be developed into new more effective forms, both internally and externally.</p><p>However, as IT facilitates new business opportunities, it requires a steady flow of information and information</p><p>exchange, both within intra- and inter-organisational contexts where a consensus on terms and definitions</p><p>coordinating the uniform communication is vital.</p><p>Purpose: With the focal point on inter-organisational information exchange, the purpose of the thesis is to define</p><p>a set of guidelines for AI that can be used and adjusted according to the needs of a specific situation or context.</p><p>Method: The thesis was carried out with a Multi Grounded Theory approach. Interviews were conducted at a local</p><p>IT-company and with an associate professor of Informatics at Jönköping International Business School.</p><p>Results: Five categories were discovered which impact AI: integration governance, project management, context, integration</p><p>content, and testing. The result also implied the importance to distinguish between an operational and strategic level</p><p>when working with Application Integration.</p>

<p>Background: Information technology (IT) has drastically changed the traditional way to do business. In theory, coordinating information sharing among organisational partners offers notable advantages through cost savings, productivity, improved decision making, and better customer service. Supported by modern information technology, business processes can change and be developed into new more effective forms, both internally and externally. However, as IT facilitates new business opportunities, it requires a steady flow of information and information exchange, both within intra- and inter-organisational contexts where a consensus on terms and definitions coordinating the uniform communication is vital.</p><p>Purpose: With the focal point on inter-organisational information exchange, the purpose of the thesis is to define a set of guidelines for AI that can be used and adjusted according to the needs of a specific situation or context.</p><p>Method: The thesis was carried out with a Multi Grounded Theory approach. Interviews were conducted at a local IT-company and with an associate professor of Informatics at Jönköping International Business School.</p><p>Results: Five categories were discovered which impact AI: integration governance, project management, context, integration content, and testing. The result also implied the importance to distinguish between an operational and strategic level when working with Application Integration.</p>

I denna uppsats används det induktiva tillvägagångssättet Multi Grounded Theory (MGT) i syfte att undersöka hur kvinnliga osignade musiker resonerar kring identitetsskapande och självrepresentation i sociala medier. Sverige anses vara en stark musiknation men den musikaliska sfären är inte jämställd och få kvinnor lyckas nå ekonomiska framgångar med sitt musicerande. För att inte befästa mansnormen har denna studie därför fokuserat på kvinnliga musikers användning av sociala medier. Identitets- och representationsteori har tillsammans med feminism legat till grund för studiens teoretiska ramverk. Genom kvalitativa intervjuer har fyra koncept kodats fram för kvinnliga musikers användning av sociala medier. En huvudtes genom uppsatsen är att identitet formas i mötet med andra vilket, efter genomförd undersökning, har visat sig stämma. De framtagna koncepten är (1) Seriositet och professionalitet som innefattar visuell professionalitet, musikalisk professionalitet och innehålls-professionalitet. (2) Utryck via selfie:s porträtt och videos som ett inlärt beteende för uppskattning. (3) Ambivalenta känslor till sociala medier på grund av stress samtidigt som de är gynnsamma. Slutligen (4) Sociala medier som en plattform för underordnade att ta makt. Studien visar att den fysiska och digitala verkligheten överlappas då intervjupersonernas agerande online ger konsekvenser offline och vise versa.

Background: Information technology (IT) has drastically changed the traditional way to do business. In theory, coordinating information sharing among organisational partners offers notable advantages through cost savings, productivity, improved decision making, and better customer service. Supported by modern information technology, business processes can change and be developed into new more effective forms, both internally and externally. However, as IT facilitates new business opportunities, it requires a steady flow of information and information exchange, both within intra- and inter-organisational contexts where a consensus on terms and definitions coordinating the uniform communication is vital. Purpose: With the focal point on inter-organisational information exchange, the purpose of the thesis is to define a set of guidelines for AI that can be used and adjusted according to the needs of a specific situation or context. Method: The thesis was carried out with a Multi Grounded Theory approach. Interviews were conducted at a local IT-company and with an associate professor of Informatics at Jönköping International Business School. Results: Five categories were discovered which impact AI: integration governance, project management, context, integration content, and testing. The result also implied the importance to distinguish between an operational and strategic level when working with Application Integration.

Background: Information technology (IT) has drastically changed the traditional way to do business. In theory, coordinating information sharing among organisational partners offers notable advantages through cost savings, productivity, improved decision making, and better customer service. Supported by modern information technology, business processes can change and be developed into new more effective forms, both internally and externally. However, as IT facilitates new business opportunities, it requires a steady flow of information and information exchange, both within intra- and inter-organisational contexts where a consensus on terms and definitions coordinating the uniform communication is vital. Purpose: With the focal point on inter-organisational information exchange, the purpose of the thesis is to define a set of guidelines for AI that can be used and adjusted according to the needs of a specific situation or context. Method: The thesis was carried out with a Multi Grounded Theory approach. Interviews were conducted at a local IT-company and with an associate professor of Informatics at Jönköping International Business School. Results: Five categories were discovered which impact AI: integration governance, project management, context, integration content, and testing. The result also implied the importance to distinguish between an operational and strategic level when working with Application Integration.

Denna avhandling är en kvalitativ studie av hur organisationer kan förenkla och förbättra arbetet med kravspecificering vid anskaffning av komponentbaserade informationssystem. Avhandlingens utgångspunkt är att mer verksamhetsnära och användbara informationssystem kan anskaffas genom att använda en integrerad verksamhetsmodell där verksamhetsanalys och kravspecificering slås samman. Fyra kunskapsområden har studerats och analyserats för att generera ett ramverk som riktar uppmärksamhet mot relevant innehåll och utformning av en integrerad verksamhetsmodell, 1) verksamhetsprocesser 2) verksamhetsmodellering 3) mjukvarukomponenter och 4) specificering. Avhandlingens empiri representeras av en rekonstruktion av den komponent- och processorienterade anskaffning av ett komplett vårdinformationssystem som genomförts i Landstinget i Värmland. Analyser och respektive kunskapsområde har skett utifrån ansatsen Multi-Grounded Theory vilket innebär en reorigenerering utifrån en växelverkan mellan existerande teorier och empirisk grundning. Några exempel på kunskapsbidrag är ett vidareutvecklat processbegrepp samt en ny livscykelmodell för komponentbaserade informationssystem. Utifrån kunskapsbidragen inom respektive kunskapsområde har integrationssynpunkter identifierats som legat till grund för utveckling av ramverket för en verksamhetsnära kravspecifikation. I avhandlingen dras slutsatsen att genom att integrera arbetet med verksamhetsanalys och kravspecificering skapas bättre förutsättningar för att kravspecifikationer speglar de behov systemen är avsedda att uppfylla och att gapet mellan krav och lösning minskar genom ett bättre underlag för kommunikation mellan kund och systemleverantör. Ramverket pekar på att en verksamhetsnära kravspecifikation utformas i en integrerad processmodell som beskriver verksamhetsprocesser utifrån identifierade generiska processbegrepp samt ett scenario för användning och klassificering av funktionalitet. Kravspecifikationen bör, enligt ramverket, även innehålla en systemöversikt, kommersiella och leverantörsrelaterade krav, design- och arkitektoniska krav samt utförandekrav. Ramverket har prövats och vidareutvecklats utifrån en extern validering i form av en utvärderingsworkshop där ramverkets relevans och användbarhet diskuterats utifrån de erfarenheter och den dokumentation som genererats i Landstinget i Värmland.

Enterprise Resource Planning (ERP) is a software solution which offers the opportunity to strengthen the company's effectiveness, integrating the business processes across functional areas. In order to obtain the expected benefit, a successful implementation of the ERP project is crucial.  The aim of this thesis is to understand which different leadership styles can be applied during the ERP implementation phase, how they influence the overall project outcome and what leadership style can lead to the successful overall project outcome. The research covers following questions. To begin we will study ​which different leadership styles are applied in ERP implementation projects and study the leader’s trait &amp; behavior through the project implementation process. ​Afterwards we will study how significant the leadership style is to achieve a successful overall project outcome and which style better suits the general context of an ERP implementation project.  Survey questions were prepared either to project managers with experience in ERP implementation projects within their company or managers working for consultancy service firms. Concepts from multi-grounded theory i.e. open-, axial- and selective coding for empirical grounding are used as a methodological approach in the thesis. After the empirical and theoretical analysis, the conclusion we could draw was that the task structure and demand for the given situation, in which different type of team members are involved, is determining the factors to achieve the leadership effectiveness and consequently it is considered to be the major element determining the leadership style to be applied during the project.

Many organizations have realized the importance of managing what they know in a proper way, with the sharing of knowledge as one of the most central aspects. However, the practices of knowledge sharing are seldom fully understood, and thus implementations of technical systems intended to improve knowledge sharing have less effect than expected. This master's thesis project identifies that the case company – the well-known, Swedish telecom giant Ericsson – suffers some potential knowledge gaps regarding its knowledge sharing practices, and the project thus serves the purpose to identify how and why employees indulge in sharing, with emphasis on the informal and employee-driven knowledge sharing.  To understand and find ways to improve the knowledge sharing practices, the thesis project performs a case study in the rapidly expanding Ericsson Cloud RAN project. The qualitative approach of Multi-Grounded Theory is used, to focus on the perceived situation as described by the employees, with previous research as a second grounding-point. The qualitative data is collected through literature analysis, semi-structured interviews, and exploration of the digital platforms and tools internally used to share and document knowledge. The research identifies that the Cloud RAN project needs improvements of the knowledge sharing culture, and create a norm to reuse the documented knowledge. In spite of this, many employees appreciate shared knowledge and contribute to the common good of knowledge. A joy in helping others, personal benefits, and contributions to a greater good drive many employees to share. On the flipside are barriers such as a high bar for contributions from a technical point of view, and a risk of limited reuse of knowledge. As reuse is key to make use of knowledge sharing, the master's thesis report contains identified mechanisms realized in mock-up versions of tools and websites. There, emphasis is put on the importance of having proper tools and access to a contact network to navigate the documented knowledge. Summarized, the findings suggest to utilize the enthusiasm for knowledge sharing among employees for a supportive role, to champion a refined culture and lower the bar to contribute. Frequent reminders of available tools and the impact of sharing what is known in a good way, alongside creating awareness of the direction of the organization, can create company-wide awareness and motivations for improving knowledge sharing.

Text in English / The thesis is a grounded analysis that seeks to understand small, micro, and medium enterprises (SMME) in the ICT sector that are particularly driven by women entrepreneurs in the Buffalo City and Nelson Mandela metropolitan municipalities of the Eastern Cape Province. Small businesses in the ICT sector owned and driven by women are still an understudied topic in South Africa, since there is not much literature that covers the topic from either a quantitative, or a qualitative perspective. The Eastern Cape Province is not an exception to the dearth of literature that focuses on SMME women-driven entrepreneurship in the ICT sector. The research interest of this research project emphasises the gap pertaining to the unavailability of gender-disaggregated data that indicates, for example: i) The number of women-owned ICT enterprises; ii) The nature of women-driven entrepreneurial activity in the ICT sector; iii) Evidence of how competitive women-owned ICT enterprises are; iv) Sustainable job creation by these ICT enterprises; iv) Availability of women with ICT skills; and v) Women who are occupying ICT core positions. These factors strengthen the case for employing a grounded approach to explore this substantive area of investigation. The researcher has no doubt that this study is one of the first studies to examine women-driven entrepreneurship of SMMEs in the ICT sector of the Eastern Cape Province, hence the adoption of a Multi-Grounded Theory (MGT) approach. This methodology is anchored in a qualitative approach that explores this phenomenon about which little is known. A moderate constructivist and interpretive approach guided by the voices of women entrepreneurs was employed to provide a meaningful account that added depth and breadth to the description and explanation of the status quo in relation to women-driven entrepreneurship in SMMEs. Emerging data from in-depth interviews conducted with 12 SMME women entrepreneurs and two experts from the ICT industry was matched with the two theories of entrepreneurship and cyberfeminism. These theories provided a theoretical lens through which data could be analysed and interpreted. This empirical and theory driven approach assisted in grounding the substantive theory. The research objectives provided answers to the empirical research questions that sought to gain an in-depth understanding of women entrepreneurs‘ perspective about: i) Conceptualisation of entrepreneurship and ICT technology as a concept; ii) Conceptualisation of the ICT sector; iii) The perceived importance of the ICT sector as an enabler in promoting SMME women-driven entrepreneurship; iv) How SMME women entrepreneurs use ICT as a core product and service; and v) The role played by government and the private sector in promoting SMME women-driven entrepreneurship in the ICT sector of the Eastern Cape Province. The findings uncovered concerns that women entrepreneurs perceived as having an influence on women-driven entrepreneurship. The findings included the manner in which women entrepreneurs responded to these issues. The findings for example, highlighted gender sensitivity issues which were of great concern to women entrepreneurs. Gender discrimination was amongst the key issues identified that lead to women‘s marginalisation inside the ICT sector, this entailing: i) ICT underrepresentation in core ICT environments; ii) Inaccessible tender opportunities; iii) Inaccessible funding; iv) Limited ICT knowledge and skills; and v) Lack of technical support. Considering the fact that SMME women-driven entrepreneurship within the ICT sector is on the radar screen of both government and the private sector‘s developmental agenda, the gap in research and literature presented a case that the study intended to address by developing a substantive theory which could contribute toward the transformative change in SMME women-driven entrepreneurship in the ICT sector of the province. / Communication Science / D.Litt. et Phil. (Communication Science)

Text in English / The thesis is a grounded analysis that seeks to understand small, micro, and medium enterprises (SMME) in the ICT sector that are particularly driven by women entrepreneurs in the Buffalo City and Nelson Mandela metropolitan municipalities of the Eastern Cape Province. Small businesses in the ICT sector owned and driven by women are still an understudied topic in South Africa, since there is not much literature that covers the topic from either a quantitative, or a qualitative perspective. The Eastern Cape Province is not an exception to the dearth of literature that focuses on SMME women-driven entrepreneurship in the ICT sector. The research interest of this research project emphasises the gap pertaining to the unavailability of gender-disaggregated data that indicates, for example: i) The number of women-owned ICT enterprises; ii) The nature of women-driven entrepreneurial activity in the ICT sector; iii) Evidence of how competitive women-owned ICT enterprises are; iv) Sustainable job creation by these ICT enterprises; iv) Availability of women with ICT skills; and v) Women who are occupying ICT core positions. These factors strengthen the case for employing a grounded approach to explore this substantive area of investigation. The researcher has no doubt that this study is one of the first studies to examine women-driven entrepreneurship of SMMEs in the ICT sector of the Eastern Cape Province, hence the adoption of a Multi-Grounded Theory (MGT) approach. This methodology is anchored in a qualitative approach that explores this phenomenon about which little is known. A moderate constructivist and interpretive approach guided by the voices of women entrepreneurs was employed to provide a meaningful account that added depth and breadth to the description and explanation of the status quo in relation to women-driven entrepreneurship in SMMEs. Emerging data from in-depth interviews conducted with 12 SMME women entrepreneurs and two experts from the ICT industry was matched with the two theories of entrepreneurship and cyberfeminism. These theories provided a theoretical lens through which data could be analysed and interpreted. This empirical and theory driven approach assisted in grounding the substantive theory. The research objectives provided answers to the empirical research questions that sought to gain an in-depth understanding of women entrepreneurs‘ perspective about: i) Conceptualisation of entrepreneurship and ICT technology as a concept; ii) Conceptualisation of the ICT sector; iii) The perceived importance of the ICT sector as an enabler in promoting SMME women-driven entrepreneurship; iv) How SMME women entrepreneurs use ICT as a core product and service; and v) The role played by government and the private sector in promoting SMME women-driven entrepreneurship in the ICT sector of the Eastern Cape Province. The findings uncovered concerns that women entrepreneurs perceived as having an influence on women-driven entrepreneurship. The findings included the manner in which women entrepreneurs responded to these issues. The findings for example, highlighted gender sensitivity issues which were of great concern to women entrepreneurs. Gender discrimination was amongst the key issues identified that lead to women‘s marginalisation inside the ICT sector, this entailing: i) ICT underrepresentation in core ICT environments; ii) Inaccessible tender opportunities; iii) Inaccessible funding; iv) Limited ICT knowledge and skills; and v) Lack of technical support. Considering the fact that SMME women-driven entrepreneurship within the ICT sector is on the radar screen of both government and the private sector‘s developmental agenda, the gap in research and literature presented a case that the study intended to address by developing a substantive theory which could contribute toward the transformative change in SMME women-driven entrepreneurship in the ICT sector of the province. / Communication Science / D.Litt. et Phil. (Communication Science)