Many nonprofits seek a volunteer base that includes the experience and maturity of the Silent and Baby Boomer Generations as well as the creativity and advanced technological knowledge of Generations X, Y, and Z. Published literature recommends implementing multigenerational volunteer programs to increase the representation of multiple generations. However, there is no literature providing guidance to create volunteer management practices that simultaneously recruit and retain those generations. The purpose of this qualitative study was to explore the lived experiences of 5 generations of volunteers. The research questions for this phenomenological study addressed perspectives that may contribute to developing generation-based volunteer management practices. The theoretical framework included Mannheim's theory of generations and generational cohort theory, and Strauss-Howe generational theory, which suggest that an individual's generational classification influences his or her experiences of recruitment and retention. Individual interviews were conducted with 20 participants from 5 generations who currently volunteer or have recently volunteered in a nonprofit. Data were coded and categorized for thematic analysis using Moustakas' method. Findings indicated that many of the generational cohorts shared similar experiences in how they prefer to be recruited and retained. However, each cohort expressed a distinct need for generation-specific volunteer management practices. The implications for social change include informing volunteer resource managers of the importance of developing generation-based volunteer management practices, in order to recruit and retain multiple generations of volunteers.

Millennials are estimated to compose half of the workforce by 2020. Many hospitality researchers have studied Millennial employee engagement, but less is known about how to apply strategies that are authentically engaging for Millennials. The purpose of this study was to explore Millennial employee engagement strategies. The research questions for this study were used to examine the engagement strategies of luxury resort leaders and how Millennial employees perceived engagement. A single case study design was used to gather interview, questionnaire, and company document data from employees of a luxury resort in Hawai`i. Kahn's employee engagement theory served as the basis for the conceptual framework. Six non-Millennial department heads participated in semistructured interviews by purposeful sampling and 11 Millennial employees completed an online, anonymous questionnaire. Saldana's 2-cycle coding analysis was used to determine themes based upon the conceptual framework, participant descriptions of engagement, and commonalities among effective strategies. The 3 most significant themes were the importance of (a) interpersonal respect, (b) interpersonal trust, and (c) meaningful relationships. Another worthwhile finding was the difference in perceptions of engagement aspects between Millennials and other generations. To fully engage Millennial employees, luxury resort leaders should focus on thoughtful communication, empathy, and relationship-building strategies. The implications for social change include the potential to foster happy, productive Millennial employees who contribute to the performance of their organizations. When resort leaders increase their skills to build respect, trust, and meaningful relationships, they improve workplace culture for all employees.

The potential knowledge loss from Baby Boomer generation employee retirements can negatively affect information systems organizations. The purpose of this hermeneutic phenomenology study was to explore the lived experiences of the leaders and managers of information systems organizations as they tried to maintain operational continuity after Baby Boomer worker retirements. The impact of this issue was the operational continuity after the Baby Boomer worker retirement. The social impact of this issue was the knowledge loss events that might result in business loss or even bankruptcy. McElroy's knowledge life cycle model was the conceptual framework for this study that included knowledge production and knowledge integration processes within a feedback loop. The lived experiences of 20 knowledgeable participants who had experienced institutional knowledge loss from retired Baby Boomer generation employees were captured through purposeful sampling. Data were collected through individual interviews using either face-to-face or a web conferencing tool such as Skype and analyzed through a modified Van Kaam. Five themes were identified: business climate, delivery practices, work processes, camaraderie, and management response. Significant attributes that added to the body of knowledge were workplace navigation, alternate focus, and outsourcing management. The results of the study may enable organizations to be better able to understand and manage the Baby Boomer knowledge loss effects and subsequently create systems to help maintain their competitive edge and avoid knowledge loss that might result in business loss or even bankruptcy.

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The Dryland Diaries is a multigenerational narrative in the epistolary style, a tale of four women, central character Luka; her mother Lenore; grandmother Charlotte; and great-grandmother Annie – cast in the Quebecoise tradition of the roman du terroir, invoking place and family, the primal terroir of a storyteller. The novel is driven by three acts of violence – the possible murder of Annie’s husband, Jordan, by her Hutterite father; the rape of Charlotte; and the probable murder of Lenore by a notorious serial killer. Set in rural Saskatchewan and Vancouver, Luka, a single mother, finds Annie’s and Charlotte’s journals in the basement of her farm home, where both her predecessors also lived. She reads their stories while attempting to come to terms with her search for her missing mother, and with her attraction to her former flame, Earl, now married. Luka learns that Jordan disappeared shortly after the Canadian government enacted conscription for farmers in the First World War, when Annie became a stud horsewoman, her daughter Charlotte born before the war ended. Letters and newspaper clippings trace the family’s life through the drought and Great Depression; then Charlotte’s diaries reveal her rape at Danceland during the Second World War. Her daughter, Lenore, grows up off-balance emotionally, and abandons her daughters. Luka returns to Vancouver and learns her mother’s fate. Told from Luka’s point of view, in first-person narrative with intercutting diary excerpts and third-person narratives, the novel examines how violence percolates through generations. It also examines how mothers influence their children, the role of art, how the natural world influences a life, and questions our definition of “home.” At its heart, the novel is a story about what makes a family a family, about choices we make toward happiness, and about how violence perpetuates itself through the generations. Inspired by Margaret Lawrence’s The Stone Angel, Carol Shields’ The Stone Diaries, and the place-particular writing of Annie Proulx and Guy Vanderhaeghe, The Dryland Diaries paints a family portrait of loss, hope and redemption, locating it on the boundaries of historical fiction, firmly within the realm of epistolary and intergenerational narrative.