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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
61

Improving service delivery in the Urban Services Department

Mak, Yin-chun., 麥燕珍. January 1997 (has links)
published_or_final_version / Public Administration / Master / Master of Public Administration
62

Professionalisation of local public administration management

Scheepers, Louis Adrian January 2004 (has links)
Local government is the sphere of government that is most directly involved in rendering services to communities and individuals. It is also at this sphere of government where the basic needs of people are addressed. Services like water, sanitation, waste removal and electricity have a direct influence on the quality of life that people live. In order for the occupation of local public administration to contribute meaningfully towards rendering services of a high level, both in quantity and quality, it is important to lay down a number of preconditions. In this research report it was argued that for local public administration management to become a profession in the full sense, it will be necessary: to draw well-qualified graduates from tertiary institutions / to develop practitioners in the occupation on a continual basis / to develop minimum performance standards and requisite competencies / to develop standards of ethical conduct acceptable to the community at large, and the occupation as a whole / and to continuously develop knowledge in the science of public administration as it is found in the local sphere of government.
63

Influence of an urban centre on the services provided by a rural local government authority /

Ruediger, Christopher Brian. January 1976 (has links) (PDF)
Thesis (B.A.(Hons.)) -- University of Adelaide, 1976. / Includes bibliographical references (p. 36-37).
64

Key efficiency and equity aspects of providing basic local services in South Africa

Verwey, Len 03 1900 (has links)
Thesis (MComm (Education))--Stellenbosch University, 2008. / In enquiring after the best means of financing basic local services in South Africa, the thesis begins by reviewing the arguments for fiscal decentralisation and the efficiency criteria for expenditure and revenue assignment. The role of local government within South Africa’s system of intergovernmental fiscal relations is then evaluated. A chapter is devoted to the efficient pricing of infrastructure for household services. However, it is emphasised that such pricing is unlikely to meet equity criteria for access and affordability. The equity aspect of providing basic local services is explored further from the perspective of South African Constitutional obligations and the current basic services policy framework. A concluding chapter discusses issues arising out of the work and provides some recommendations.
65

The Development of Intermunicipal Cooperation Between the Cities of Fort Worth and Euless, Texas Leading to the Establishment of a Bi-City Fire Department

Barnes, Philip A. 01 1900 (has links)
On November 24, 1964, the City Council of the City of Fort Worth approved a contract that read, in part: "The City of Euless and the City of Fort Worth desire to cooperate in the stationing of personnel and fire fighting apparatus of the City of Fort Worth in facilities owned and operated by the City of Euless..." An examination of the establishment of this contract is the purpose of this thesis.
66

The impact of the local government turnaround strategy on public participation and good governance with regard to the integrated development planning process : The case of Mangaung Metropolitan Municipality

Mathane, Letshego Patricia January 2013 (has links)
Thesis (M. Tech. Public Management)) -- Central University of Technology, free State, 2013 / During 2009 the State of Local Government in South Africa 2009 Report, (2009:71-75) showed that much of local government is in distress and it also showed that much of the local government municipalities faced serious challenges such as the lack of service delivery, poor financial management and weak integration between the Integrated Development Plan (IDP) and the Local Economic Development (LED). To improve the performance of the municipalities, the national government approved a comprehensive Local Government Turnaround Strategy (LGTAS) that serves as a country-wide intervention with the aim to address the communities‟ increasing dissatisfaction with poor municipal services, as well as to improve the administrative and financial performance of all municipalities. The purpose of the study was to investigate the impact of the Local Government Turnaround Strategy (LGTAS) on public participation and good governance with respect to the Integrated Development Planning (IDP) process in the Mangaung Metropolitan Municipality. It was found during the literature review that although the Local Government Turnaround Strategy (LGTAS) was successfully incorporated in the Mangaung Metropolitan Municipality Integrated Development Plan Review of 2013/2014, more needs to be done to ensure that the medium-term priorities are effectively implemented to promote good governance, and effective service delivery of Mangaung Metropolitan Municipality. The study found that although the Mangaung Metropolitan Municipality has a well-planned and well-structured community engagement strategy to promote effective public participation, more needs to be done to ensure that the communities are effectively represented during the various public participation consultation activities to ensure that the needs of the majority of the communities are addressed. The study also found that the Mangaung Metropolitan Municipality has well-defined strategies to promote good governance in its Integrated Development Plan (IDP), the effective implementation remains a challenge.
67

The identification of a municipal policing model for Mangaung municipality

Mokoena, L. J. 31 May 2007 (has links)
The researcher investigated and identified a municipal policing model for Mangaung Local Municipality. The five municipalities that have established a municipal police services in terms of the South African Police Service Amendment Act, Act 83/1998 were identified. Fifteen members of these municipalities who were involved in the establishment of a municipal police services, were interviewed to acquire First hand information on the process of establishing a municipal police service. The purpose of the study was to explore and therefore it required the research to be a qualitative approach, because the adversities the officials encountered were comprehended. Judgemental sampling was engaged to select participants since it was necessary to describe rather than to generalize and it also relevant to ensure that comparisons on the data collected are recognized. Three out of five municipalities that were investigated converted from traffic departments to municipal police services. Traffic officers of these municipalities undertook a bridging course determined by the National Commissioner of Police and to augment the numbers of the municipal police service members, these municipalities recruited and trained security officers. The Ethekweni municipality converted the then Durban City Police Department and other traffic departments that amalgamated with it to form a municipal police service. Unlike the other municipalities, Cape Town Metro recruited new members and trained them to formed a municipal police service in addition to the existing traffic departments and law enforcement agency. Mangaung Municipality should convert the existing traffic department and follow the route model to establish a municipal police service and augment the number of the municipal police service members by recruiting within the security division. / Criminology / M.Tech. (Policing (School of Crtiminal Justice))
68

Investigating capacity self-assessment as a catalyst for improved municipal service delivery

Van Baalen, Sarel Migael 04 1900 (has links)
Thesis (MEng)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: The enactment of the new Constitution of South Africa, 1996, gave prominence to the trans-formation of local government in South Africa. Rooted in the Constitution, the Municipal Systems Act, 2000, and the Municipal Structures Act, 1998, guide municipalities towards establishing structured performance management practices. As part of a comprehensive legislative framework for local government, these acts moreover state the functions of mu-nicipalities that include the delivery of basic municipal services. These services include amongst other, water provision, refuse removal, sanitation, electricity provision, municipal roads as well as stormwater management. Despite a range of statutory provisions, policy instruments and capacity improvement initiatives with a view to provide a democratic, participative, responsive, effective and efficient local sphere of government, South African municipalities, in general, continue to fail in eradicating service delivery backlogs. This is, at least partially, the result of the policies and practices of the apartheid era. Apart from eradicating backlogs, non-sustaining service delivery to communities has become a noticeable phenomenon. As a result, in 2012 the highest number of service delivery protests over the past decade occurred. The underperformance of municipalities can be linked to insufficient organisational capacity. This multidimensional concept consists of individual, institutional and environmental capacity. This study views capacity building as a key enabler for municipal performance improvement. Relating to this, capacity assessment is the first and foremost component of capacity building. Hence, it can be assumed that a correlation exists between municipalities’ service delivery performance and the degree to which municipalities are aware of its capacity to fulfil its service delivery mandate. Municipalities are mandated by the Municipal Systems Act, 2000 to perform internal capacity assessments when a new or reviewed Integrated Development Plan (IDP) is considered, and also when outsourcing of municipal services is considered. Besides this the Municipal Demarcation Board (MDB) is mandated by the Municipal Structures Act, 1998, to perform annual municipal capacity assessments. Though criticised for its untimeliness, narrow approach and inconsistency, the MDB municipal capacity assessment generates valuable insight. This is widely used by provincial governments, municipalities and private parties for policy formulation, strategic decision-making and capacity building initiatives. This exemplifies that if accurate municipal capacity data can frequently be attained, the effects on service delivery improvement initiatives can be profound. This research study aims to make a contribution in formulating solutions for needs that currently exist in this regard in South Africa. The focus of this study is the development of both a municipal capacity assessment frame-work and a subjective municipal capacity self-assessment model (SMCSAM), a software tool built in Microsoft’s Visual Basic for Applications (VBA) for engineering services at municipalities. The framework for municipal capacity assessment comprises of fifteen elements of capacity and eighteen service delivery phases. A third dimension of the framework exists in recognition of the six basic municipal services. This framework accordingly implements the matrix-method. SMCSAM implements the consolidated framework based on statements to be rated by the municipality according to their reality. SMCSAM allows the municipality to allocate weights to each of the fifteen elements of overall organisational capacity through the use of a Fuzzy Logic Hierarchical Analytical Process. Consequently, ratings of the statements are weighed and illustrated through two interactive user-interfaces which allow the municipality to instantly identify capacity strengths and weaknesses. To achieve this, assessment results are illustrated using colour-coding and related spider-diagrams. SMCSAM was implemented at Drakenstein Municipality and demonstrated to academics as well as experts in the public and private sector for validation purposes. Its results proved to be accurate and applicably related to the performance of this municipality. Through its implementation and validation, SMCSAM proved to be a valuable, understandable and practical solution to a noteworthy problem at municipalities in South Africa. In doing so, SMCSAM significantly contribute to research in the field of engineering management. / AFRIKAANSE OPSOMMING: Die aanvaarding van die nuwe Grondwet van Suid-Afrika, 1996 het grootliks aanleiding gegee tot die transformasie van plaaslike regering in Suid-Afrika. Munisipaliteite word deur die Wet op Munisipale Stelsels, 2000, en die Wet op Munisipale Strukture, 1998, begelei in die implementering van gestruktureerde prestasiebestuur praktyke. As deel van 'n omvattende wetgewende raamwerk, definieer hierdie twee wette ook die funksies van munisipaliteite, wat die lewering van basiese dienste insluit. Basiese dienste sluit onder andere watervoorsiening, vullisverwydering, sanitasie, elektrisiteitsvoorsiening, munisipale paaie en stormwaterbestuur in. Ten spyte van dié statutêre voorsienings, gepaardgaande beleidmaatreëls en inisiatiewe vir kapasiteitsverbetering met die doel om ʼn demokratiese, deelnemende, responsiewe, effektiewe en doeltreffende plaaslike sfeer van regering daar te stel, misluk baie munisipaliteite in Suid-Afrika in hul pogings om jarelange diensleweringsagterstande uit te wis. Hierdie agterstande is gedeeltelike die gevolg van die beleide en praktyke van die apartheidsera. Afgesien van die vertraagde uitwissing van agterstande, word munisipaliteite se onvermoë om effektiewe dienslewering aan gemeenskappe vol te hou, ook geïdentifiseer as ʼn probleemarea. As ʼn gevolg hiervan, het die jaarlikse hoeveelheid diensleweringproteste in 2012 ʼn nuwe hoogtepunt bereik. Die onvermoë van munisipaliteite om hul diensleweringsmandaat uit te voer kan grootliks toegeskryf word aan onvoldoende organisatoriese kapasiteit. Dié multidimensionele konsep bestaan uit individuele-, institusionele- en omgewingskapasiteit. Hierdie studie beskou kapasiteitsontwikkeling as ʼn fundamentele dryfkrag vir beter munisipale dienslewering, terwyl die assessering van munisipale kapasiteit die eerste en belangrikste fase van kapasiteitsontwikkeling is. Dit kan dus aanvaar word dat daar ʼn korrelasie bestaan tussen ʼn munisipaliteit se diensleweringsprestasie en die mate waartoe die munisipaliteit bewus is van sy kapasiteit om sy diensleweringsmandate na te kom. Munisipaliteite word deur die Wet op Munisipale Stelsels, 2000, verplig om ʼn interne kapasiteits-assessering te doen wanneer ʼn nuwe of hersiende Geïntegreerde Ontwikkelingsplan (GOP) oorweeg word of wanneer daar besluit moet word oor die uitkontraktering van munisipale dienslewering. Terselfdertyd word die Munisipale Afbakeningsraad (MAR) deur die Wet op Munisipale Strukture, 1998, verplig om jaarlikse munisipale kapasiteits-assesserings uit te voer. Alhoewel die MAR se munisipale kapasiteits-assessering gekritiseer word vir die ontydigheid, inkonsekwentheid en beperkte aanslag daarvan, word die resultate van hierdie assessering aangewend deur provinsiale regerings, munisipaliteite asook ander rolspelers in die publieke- en privaatsektor vir die doel om beleid te formuleer, strategiese besluite te neem en kapasiteit te bou. Dit dui daarop dat wanneer akkurate data van munisipale kapasiteit gereeld versamel word, dit grootliks dienslewering verbeteringsinisiatiewe kan aanhelp. Die studie ondersoek ʼn innoverende metode vir die selfassessering van munisipale kapasiteit. Die fokus van die studie is die ontwikkeling van ʼn gekonsolideerde munisipale kapasiteits-assesseringsraamwerk en ʼn geassosieerde subjektiewe munisipale kapasiteit selfassesseringsmodel (SMCSAM), ʼn sagtewarepakket wat geprogrammeer is in Microsoft se Visual Basic for Applications (VBA). Die raamwerk bestaan uit vyftien elemente van kapasiteit en agtien diensleweringsfases. ʼn Derde dimensie van die raamwerk bestaan in die erkenning van die voorgenoemde ses basiese dienste. Hierdie raamwerk implementeer die matriksmetode dienooreenkomstig. SMCSAM implementeer die gekonsolideerde raamwerk gebaseer op stellings wat gegradeer moet word deur munisipaliteite binne die konteks van hul eie realiteit. SMCSAM laat munisipaliteite toe om gewigte te koppel aan elkeen van die vyftien elemente van kapasiteit deur middel van ʼn Fuzzy Logic Hiërargiese Ontledingsproses. Dit gebruik twee interaktiewe gebruikerskoppelvlakke wat munisipaliteite toelaat om vinnig die sterk- en swakpunte van hul organisatoriese kapasiteit te identifiseer. Hierdie resultate word aangedui deur middel van grafieke en kleur-kodering. SMCSAM is getoets by die Drakenstein Munisipaliteit en gedemonstreer aan akademici en deskundiges in die privaat en publieke sektor. Die resultate van die assessering dui op ʼn realistiese verwantskap tussen die munisipaliteit se organisatoriese kapasiteit en diensleweringsprestasie. Deur die implementering en validasie van SMCSAM, is dit bewys dat dié model ʼn waardevolle, verstaanbare en ʼn praktiese oplossing bied vir ʼn werklike probleem by munisipaliteite in Suid-Afrika. Sodoende, maak die model ʼn betekenisvolle bydra tot die navorsingsveld van ingenieursbestuur.
69

The identification of a municipal policing model for Mangaung municipality

Mokoena, L. J. 31 May 2007 (has links)
The researcher investigated and identified a municipal policing model for Mangaung Local Municipality. The five municipalities that have established a municipal police services in terms of the South African Police Service Amendment Act, Act 83/1998 were identified. Fifteen members of these municipalities who were involved in the establishment of a municipal police services, were interviewed to acquire First hand information on the process of establishing a municipal police service. The purpose of the study was to explore and therefore it required the research to be a qualitative approach, because the adversities the officials encountered were comprehended. Judgemental sampling was engaged to select participants since it was necessary to describe rather than to generalize and it also relevant to ensure that comparisons on the data collected are recognized. Three out of five municipalities that were investigated converted from traffic departments to municipal police services. Traffic officers of these municipalities undertook a bridging course determined by the National Commissioner of Police and to augment the numbers of the municipal police service members, these municipalities recruited and trained security officers. The Ethekweni municipality converted the then Durban City Police Department and other traffic departments that amalgamated with it to form a municipal police service. Unlike the other municipalities, Cape Town Metro recruited new members and trained them to formed a municipal police service in addition to the existing traffic departments and law enforcement agency. Mangaung Municipality should convert the existing traffic department and follow the route model to establish a municipal police service and augment the number of the municipal police service members by recruiting within the security division. / Criminology and Security Science / M.Tech. (Policing (School of Crtiminal Justice))
70

A case study of public service delivery in Cookhouse, Eastern Cape

Makrwalana, Nomlindo Lillian January 2016 (has links)
In South Africa the economic gaps imposed by the previous apartheid government aggravated economic inequalities and caused considerable disparities, which has resulted in high unemployment rates. Inequalities were also manifest in the neglect of infrastructural and service provision as well in the effective absence of independent governance among some race groups. This led to a call for pro-active initiatives by the post-1994 democratic government to remedy the living condition of the previously disadvantage people. As part of this poverty relief drive the South African government has embarked on a series of developmental initiatives in bringing infrastructure related service to the poor and to reduce the enormous prevailing backlog, with the aim of increasing community participation, improving service delivery and promoting the upliftment of the lives of poor people through the medium of local governance. This study investigated the integrated Development Planning, which has been undertaken in Cookhouse in Blue Crane Route Municipality in the Eastern Cape to respond to the prevailing poverty and underdevelopment among the poor communities.

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