As more and more intense of the global competition, businesses now keep seeking for competitive advantages to sustain their operations, and a good staff is the key to it. The first step to keep these excellent people is the ¡§orientation.¡¨ During the orientation, newcomers begin to involve in the organizational culture and understand more and more about the job. This is also an important part of socialization. Especially the front-line employees in service industry, their work influence the performance of business directly. Therefore, the importance of the orientation of front-line employees in service industry goes without saying. However, can it really elevate the degree of socialization after the orientation of newcomers? The purpose of this research expects to realize the orientation practices in current service industry, and discuss if different orientation programs make any differences on the adaptation of font-line newcomers. At the end we analyze the influence of newcomers¡¦ adaptation to their performances and turnover intentions. This research investigated fifty service industry¡¦s companies¡Gone questionnaire for human resource department, and ten for the front-line newcomers. 34 copies of the 50 human resource departments¡¦ questionnaires issued were returned, among which 30 copies are valid. 254 copies of the 500 front-line newcomers¡¦ questionnaires issued were returned, among which 179 copies are valid. The data were analyzed by reliability analysis, descriptive statistics analysis, one-way ANOVA, Pearson correlation analysis and multiple regressions. The result of this research are as follows: 1.Most companies¡¦ orientation training lasted under five days, internal instructors were mostly used, most companies use O.J.T. As the orientation training method, ¡§Mentoring¡¨ is the mostly used. ¡§Organization policy¡¨ information is the mostly used orientation training content. 2.Overall, the average of all socialization dimensions are above middle value 4, among which the dimension of ¡§people¡¨ is the highest. The averages of job performance dimensions are above 5, and task performance is higher than contextual performance. The average of turnover intention is under middle value 4, but individual differences are quite large¡C 3.Different orientation programs make obviously differences on the degree of socialization, job performances and turnover intention. 4.All dimensions of Socialization have positive correlations with task performance and contextual performance. And all dimensions of socialization have negative correlations with turnover intention. 5.In the degree of socialization, ¡§people¡¨, ¡§organizational goals and values¡¨ and ¡§performance proficiency¡¨ all have obvious positive impacts on task performance. ¡§Politics¡¨ and ¡§organizational goals and values¡¨ have obvious positive impacts on contextual performance. Only ¡§organizational goals and values¡¨ has obvious negative influence on turnover intention. 6.Newcomers¡¦ past part-time job experiences (and time they¡¦ve spent), and the correlations of past job/part-time job have moderate effects on some parts among orientation and the degree of socialization.

This thesis examines the housing demand pressures in light of growth due to immigration in the rural community of Neepawa, Manitoba. The town of Neepawa has been experiencing a significant increase in population, resulting from the recruitment of temporary foreign workers, arriving to work in a local pork processing facility. Access to housing has been identified as an important step for the integration of newcomers into their new communities. Many newcomers are remaining in the town after they apply for their permanent residency, often sponsoring family members to join them. Newcomers’ housing needs change with their situations. This research looks at this phenomenon from a community planning perspective. The research uses data from 10 semi-structured interviews with key informants, representative of real estate, government, immigrant settlement services, elected officials and industry sectors. The evidence suggests that the housing market within Neepawa has experienced significant change in recent years in light of changing demands in the market. The community has a need for housing that caters not only to newcomers but to an aging population as well. This study points to the need for more research that examines the housing experiences and trajectories of newcomers in rural communities. / May 2016

African refugees and immigrants are arriving in Manitoba in vastly increasing numbers and a review of the literature indicates that they are experiencing barriers to successful integration. The goals of this research are to understand the experiences of Sierra Leonean newcomers with seeking support and identify specific needs and services that might be helpful. Using qualitative methods, interviews were conducted with Sierra Leonean newcomers. The analysis of the data indicates that newcomers want financial independence and to fit into Canadian life. The process to get their foreign credentials accredited is difficult and affects their ability to gain economic security. They rely on informal networks with other Sierra Leoneans for assistance to acquire resources when they are unable to get help from service providers. As well, newcomers are concerned about their community image, feelings of isolation and sacrificing all of their dreams. Recommendations from this study include the need to recognize and support African community leaders in connecting with newcomers to share accurate and vital information. In addition, services for employment and the accreditation of foreign credentials should be appropriate, affordable and timely. Changes to policies and to the provision of settlement services are necessary to improve the accessibility and availability of resources required for the successful integration of African newcomers.

African refugees and immigrants are arriving in Manitoba in vastly increasing numbers and a review of the literature indicates that they are experiencing barriers to successful integration. The goals of this research are to understand the experiences of Sierra Leonean newcomers with seeking support and identify specific needs and services that might be helpful. Using qualitative methods, interviews were conducted with Sierra Leonean newcomers. The analysis of the data indicates that newcomers want financial independence and to fit into Canadian life. The process to get their foreign credentials accredited is difficult and affects their ability to gain economic security. They rely on informal networks with other Sierra Leoneans for assistance to acquire resources when they are unable to get help from service providers. As well, newcomers are concerned about their community image, feelings of isolation and sacrificing all of their dreams. Recommendations from this study include the need to recognize and support African community leaders in connecting with newcomers to share accurate and vital information. In addition, services for employment and the accreditation of foreign credentials should be appropriate, affordable and timely. Changes to policies and to the provision of settlement services are necessary to improve the accessibility and availability of resources required for the successful integration of African newcomers.

Relationships among Working Experience, Information-Seeking Behaviors and Job Satisfaction ¡Ð taking the MBAs as examples Abstract As the domestic economy develops and international managerial environment becomes more complicate and competitive, managerial and administrative educations in universities grow a lot. Thousands of newly-graduated MBAs take their jobs in various industries. These MBAs are becoming more and more important in Taiwan. Under the impact of the fast growing internet applications and knowledge economy, companies that hire MBA graduates expect them to adjust to their working environment as soon as possible so that they can apply what they have learned to their jobs. Therefore, issues related to organizational socializations are often discussed. However, most researches often explore the influence to the adjustments upon works from the point of view of organizations. However, Studies of organizational socialization based on personal behavior factorial analysis are few. Nevertheless, newcomers¡¦ previous working experience and information-seeking behaviors do affect their working experience and socialization in the company where they stay. And, this point is getting focused. Thus, MBA newcomers in companies are the objects of this study. The study will focus on the personal factors, behaviors, specific contents of socialization levels that affect directly or indirectly the MBAs as newcomers¡¦ working experience before and after they work in the firms. Also, the study hopes the results can bring some help for companies to manage those MBA newcomers of administrative experts. Numerous recently-graduated MBAs who had worked for 3-4 months and 10-12 months in their first jobs were asked to fill in the questionnaires. After analyzing the data , the results are stated as below: ¢¹. Differences of organization socialization due to different working experience. 1.Those who have part-time work more than 25 months can understand practices in an organization more easily then those of 1-12 months. 2.The newcomers who have formal working experience before studying in graduate school can understand professional terms about their current jobs and the meaning behind them better than the ones without formal working experience. 3.If there is partial similarity among current job and previous ones, the results would be: (1) the possibility of maintaining satisfying working relationships with others is higher than the one whose current and previous job have there is no similarity at all. (2) Newcomers could understand the organizational goals and values better than those whose current jobs are totally different from previous ones. ¢º. Differences of job satisfaction due to different working experiences 1.Intrinsic and extrinsic satisfaction will be higher if the newcomers don¡¦t have part-time working experience previously. 2.The extrinsic satisfaction that current job is totally different from previous ones is higher than the extrinsic satisfaction that it is only partially similar among current and previous jobs. ІІІ.The influences of working experience, information seeking upon levels of organizational socialization, job satisfaction and influences of organizational socialization upon socialization in organizations. 1.Newcomers could have better comprehension of organizational goals and values when their current jobs are similar with previous ones. 2.Intrinsic satisfaction is higher if current jobs are similar with previous ones. 3.If information-seeking is reached by ¡§ testing¡¨, the possibility to gain successful & satisfying working relationships with members in the organizations decreases and so do the level of understanding organizational goals and values. 4.Asking the third party can help bring more extrinsic satisfaction. Using testing as the method to reach information seeking may decrease levels of general satisfaction. 5.General satisfaction is higher when the newcomers understand the characteristics of organizational practices better. Extrinsic satisfaction will be higher when the newcomers have better comprehension of certain specific terms or languages within the organizations. Those who have better and more correct comprehension of organizational goals and values reach higher intrinsic, extrinsic satisfaction and general satisfaction. ¢¼. The mediating effect of organizational socialization content 1.The similarity among current and previous jobs affects the level of intrinsic satisfaction indirectly through the organizational socialization content. 2.The level of organizational socialization is the mediating effect when discussing the relations between information-seeking behaviors, general satisfaction and extrinsic satisfaction. ¢½. The moderating effect of role stress. Most role stress in the lower-grades groups influences the organizational socialization content and job satisfaction more than higher-grades groups, specially for the intrinsic and general satisfaction. Key words: newcomers, working experience, information-seeking behaviors, role stress, job satisfaction.

This interdisciplinary dissertation is the result of action research to better understand the academic, social, and emotional needs of youth who arrive in Canada with experiences of interrupted education and forced migration. In the province of Saskatchewan, where there has been a dramatic rise in immigration since 2009, the infrastructure to meet the needs of newcomer youth with high emotional and academic needs remains undeveloped. By taking a youth perspective and employing anti-oppressive methodologies, this study serves to address the gap in research regarding the challenges that create barriers to successful integration into Canadian society as well as the factors that assist youth in living well despite tremendous obstacles. In an effort to employ a methodology that was compatible with an English as an additional language (EAL) classroom setting, narratives were collected in various ways. Eight students in a sheltered (EAL student only) Language Arts class wrote journal entries, reflective essays, illustrated children’s books, and photo essays. Students also engaged in peer interviews, in-class storytelling as well as personal interviews with the researcher. Three additional EAL students from various classes in the same school submitted personal stories and journal entries. Three teachers were interviewed regarding their use of storytelling as part of the academic program and to build rapport with students. The findings of this study highlight the factors of risk and resilience identified by the student and teacher participants. Factors of risk include pre-migration poverty, experiences of trauma, persecution, large gaps in first language education, and forced migration. Post-migration factors such as the need for appropriate educational programs, loneliness and lack of friends, as well as economic struggles were identified as significant barriers to wellbeing and integration. The youth also showed great insight into the factors that increased their wellbeing and identified the people, places, activities, and values that comforted them in times of overwhelming despair. Through their stories, the youth demonstrated the personal qualities that enhanced their resilience and shared words of wisdom for Canadian-born teachers and youth new to Canada. A secondary role of this inquiry was to explore the use of narratives in a classroom setting as way of opening conversations between teachers and students. EAL teachers often take on the role of counsellor and advisor despite having little training for such emotionally demanding tasks. Therefore, there is a great need to introduce teachers to methods of healing in culturally sensitive and familiar spaces. Regular classroom teachers are often unaware of EAL students’ challenging life stories, strength of character, and rich experiential learning. Narrative activities can work to mitigate cultural misunderstandings and build social capital. Storytelling is a viable strategy to encourage language learning, build community, and address emotionally difficult issues while serving as a research methodology to inform education theory and practice.

Immigration is important to Canada and Canadian society in many ways. Leading the G8 group of countries with the highest proportion of foreign-born population, immigrants make up an important part of the Canadian economy and society (Statistics Canada, 2013). As noted by several authors, much of the literature surrounding newcomer settlement concentrates on either young children or adults, leaving a gap in research into settlement experiences of adolescents (Anisef & Kilbride, 2003; Berry, Phinney, Sam, & Vedder, 2006; Janzen & Ochocka, 2003; Omidvar & Richmond, 2003). The purpose of this research project is to explore important community places, themes around settlement, and welcoming communities with newcomer youth in the context of stories surrounding maps of their community. The data were collected as part of a larger project exploring engagement of traditionally underrepresented groups in community-based planning practices. Over the course of the three-day African-Canadian Youth Leadership Project in 2011, thirteen immigrant youth participated in leadership and research activities. The current study focuses on data gathered through a cognitive mapping exercise conducted as part of that larger project. Through thematic narrative analysis of interview transcripts, videos, and maps, major themes of home and family, social places, and support networks emerged as being connected to important places in the context of settlement and the perception of a welcoming community. Issues of safety and exclusion were also raised in participants??? stories. These themes are explored as they connect to place, which grounds a discussion of family connections, social capital, and third places contributing to newcomers??? sense of place, and therefore their experience of places in the community. The importance of bridging social capital is also illustrated, including the links to places in the community that share characteristics of Oldenburg???s (1999) third places. Leisure settings were prominent examples of such places in newcomer youth???s stories and maps, often as context for social learning, language skill development, and fostering social connections. Findings show support for Seat???s idea of settlement as being conceived of full engagement in the host society, as well as the feeling of fitting in (2000). Potential benefits of this and similar research include a greater understanding of newcomer youth settlement experiences, contributing to theory and grounding the settlement experience in the concept of place. Issues of bridging social connections and the importance of the community???s role in newcomer engagement might facilitate policy and planning considerations for creating welcoming communities and community places.

Adolescent immigrant students face many challenges upon entering public schools for the first time, especially in rural areas where schools may not have the resources and cultural competence to meet their needs. Background factors like culture, previous schooling, and socioeconomic status combine with contextual factors in the learning environment, which further affect their academic outcome. The qualitative tradition of phenomenology was used to explore and describe the experiences and challenges of thirteen Spanish-speaking immigrant or newcomer youth who entered East Tennessee public middle or high schools within the last fifteen school years. The findings indicated that parents’ perspectives and understanding of American schools and their own academic background affect how they support their children and what they expect of them. In addition, students’ experiences affect their attitude toward the learning environment and their peers, and can cause them language anxiety that hinders English language acquisition. Students who are successful in schools are motivated by personal goals and have parents (primarily mothers) who advise them to do well in school, support them emotionally, and make sacrifices for their child’s benefit. Parent support and personal motivation encourage perseverance. These students succeed in schools where diversity is respected and with patient and understanding teachers who assume they are capable learners despite gaps in knowledge. Personal relationships with teachers and their English-speaking peers are also essential for Hispanic and Latino adolescent newcomers.

Climate change is expected to affect Canada through extreme heat events (EHEs). Already vulnerable populations, including newcomers and immigrants, will especially be vulnerable to the health impacts associated with EHEs. This population is important to consider for a country as diverse as Canada. With a focus on Hamilton Ontario, this thesis will assess barriers that immigrants and newcomers face with coping to EHEs. Adverse impacts they face will also be discussed. Current formal and informal coping methods will also be highlighted. Quantitative analysis will also be used to explore the relationship between EHEs, air quality (as measured by the Air Quality Health Index (AQHI)), forward sortation areas and hospital admission for heat-related illnesses. The results of this study highlight that unique factors influencing heat health vulnerability among immigrants and newcomers in Hamilton. The benefits of current formal and informal coping mechanisms will also be discussed, as well as areas for improvement. Quantitative analysis also highlights that the AQHI, maximum temperature and a heat event can impact if an individual is admitted to the hospital for a heat-related illness. However, age, gender and most FSAs were not statistically significant. This thesis highlights the importance of considering the immigrant and newcomer population for EHE and general climate change adaptation efforts. / Thesis / Master of Arts (MA)

Background: Canada brings in more than 200 000 newcomers annually, many of who require the use of social services to aid in their integration process. In 2011, the federal government made a 12% cut to the budget allocated for newcomer services, resulting in the closure of many services and decreased overall service capacity. The purpose of this study is to understand how social services for newcomers are provided, managed, evaluated, and funded. Methodology: Seven electronic databases (CINAHL, Global Health, Medline, Ovid Healthstar, PAIS, PsycINFO, and Sociological Abstracts) were searched using search terms related to newcomers, social services, and Canada (as a jurisdictional limit). Thematic Synthesis methodology was used to code textual data, and extract descriptive themes to further analyze to determine analytical themes. Results: A total of 20 studies were selected for the systematic review (19 through database search, 1 through a search of references). From these, 7 descriptive themes were found and analyzed to determine 2 analytical themes. Findings exhibit unique interactions between different levels of service delivery for newcomers, but also demonstrate scarcity of data and research dedicated to the topic. Conclusion: Due to significant changes in the governance structures that determine what services are provided and how they are funded, it is essential that future research focus on these changes and their impact on newcomer integration. Additionally, a deeper understanding of the relationships between and within different levels of service delivery is required. / Thesis / Master of Science (MSc)