The purpose of this master’s thesis is to help the chosen organizations’, Luossavaara Kiirunavaara Aktiebolag (LKAB), quality workers with at least one proposal on work procedures, as well as a plan to implement the procedure and a plan on how to do the follow up. The proposals shall take form with the support of relevant theories, previous research and the needs and desires of the quality workers’ most important customers. A survey was sent to the quality workers most important customers, co-workers within the organization and more specific managers and leaders within the production, and five deeper interviews was conducted with individuals from the same group, to establish a present state, perceived problems and a desired state. Next, the results of the mapping were put in a GAP-analysis to clarify where improvements need to be done. Three gaps were found: ·      Make the quality workers more visible ·      Clarify the quality workers’ role ·      Education From this basis, more concrete actions that could bridge the gaps and get more customer satisfaction was discussed between the authors of this thesis. From that brain storming, and with the support of previous research and relevant theories, came the result and the proposed actions. These are more quality workers, to allocate personnel within the organization, a common process and Quality days. None of the actions rule out the others and a combination can be for the best. / Rapporten har som syfte att ta fram minst ett förslag på arbetssätt och metoder till den valda organisationen Luossavaara Kiirunavaara Aktiebolags (LKAB) kvalitetsutvecklare, med tillhörande implementerings- och uppföljningsplan. Förslagen ska utformas med stöd av relevanta teorier, tidigare forskning samt svar på vilka behov kvalitetsutvecklarnas kunder har och vad de önskar av kvalitetsutvecklarna. Genom att en enkätundersökning skickades ut till kvalitetsutvecklarnas viktigaste kunder, medarbetare inom organisationen och då mer specifikt chefer och ledare inom produktion, samt fem djupgående intervjuer genomförda med personer ur samma urvalsgrupp, kartlades nuläget, upplevda problem samt det önskade läget. Därefter sattes resultatet in i en GAPanalys för att klargöra var förbättringar behöver genomföras. De gap som framkom var: • Synliggöra kvalitetsutvecklarna • Tydliggöra kvalitetsutvecklarnas roll • Utbildning Utifrån gapen genomförde rapportförfattarna en brainstorming där konkreta åtgärder diskuterades som kunde överbrygga alla gap, komma närmare kundernas önskade läge och tillfredsställa kundbehovet. Ur brainstormingen, och med stöd av tidigare forskning och relevanta teorier, kom resultatet och de föreslagna åtgärderna. Åtgärderna var fler kvalitetsutvecklare, avsätta personal ute i verksamheten, gemensam process samt kvalitetsdagar. Ingen av förslagen utesluter något annat och en kombination kan vara det bästa.

The main aim of the diploma thesis on the topic "Application of Balanced Scorecard in a manufacturing company" is to develop a draft of the strategic management Balanced Scorecard system for the company NEZA Pelhřimov, spol. s r.o., which produces stainless steel equipment. The subject of the theoretical part is the strategic management, that is focused on strategic analysis and definition of mission, vision and strategy. The theoretical part deals with explanation of Balanced Scorecard method as well. The practical part starts with strategic analysis of the company. The mission, vision and strategy of the company are designed and the Balanced Score measurements are applied. In the conclusion is created the strategic map.

The diploma thesis is focused on the elaboration of a business plan for placing a product on the market. It is a robotic device for the maintenance of single-wheel rails. The equipment will be placed on the Czech market by companies that will be newly created for this purpose. The business plan will be based on experience from joint machine research as well as relevant analyzes. The plan is therefore aimed at the company successfully completing its entry into the Czech market.

Bakgrund: Ett problem med sista mil leveranser är att kunderna sätter höga krav på snabba och bekväma leveranser vilket har bidragit till en ökning av sista mil leveranser under de senaste åren. Införandet av energisnåla och utsläppsfria fordon som el- lastcyklar kan leda till att minska negativa externaliteter i trafiken. En annan logistisklösning som är smidig samt miljövänlig är paketskåp. Användning av paketskåp gör det att transporter, leveranser och upphämtning av paket går snabbt och effektivt.  Syfte: Syftet med studien är att analysera logistiklösningar genom leveransprocessen och de logistiklösningar som behandlas är: cykelleveranser och paketskåp.  Metod:Examensarbetet grundas i en kvalitativ forskningsmetod med en abduktiv ansats. Fyra intervjuer genomfördes med två olika transportföretag i Malmö. Utgångspunkten i studien är den teoretiska referensramen som byggs på tidigare forskning i form av vetenskapliga artiklar. Resultatet av intervjuerna har byggt upp det empiriska kapitlet.  Resultat:Analysen tyder på att sista milen leder generellt till högre kostnader för transportföretag samt orsakar föroreningar och trängsel. Effektivisering av logistiklösningar bidrar till högre produktivitet samt förbättrad hållbarhet i staden. Resultatet redogör även att effektivisering av leveransprocessen genom aspekter som leveranssäkerhet, korta leveranstider samt leveranspålitlighet skapar kundlojalitet och ökar företagets attraktivitet. De slutsatserna som kan dras är att cykelleveranser och paketskåp kan bidra till effektiva sista mil leveranser. Vidare visar studien att effektivisering av logistiklösningar medför till en högre produktivitet och förbättrad leveransservice. Kundernas krav på hög leveransservice med korta leveranstider, god flexibilitet och leveranssäkerhet leder till att företag anpassar sina leveransprocesser för att kunna uppfylla kraven. / Background: A problem that exists in The Last Mile Delivery is customer’s high demands on fast and efficient deliveries which has led to the reason that last mile has increased significantly in recent years. The introduction of energy efficiency and emission- free vehicles as electric cargo bikes can reduce the negative externalities in traffic. Another logistics solution that is flexible and helps to preserve the environment is parcel lockers. The use of parcel lockers means that transport, deliveries, and collection of parcels are fast and efficient.  Purpose: The purpose of this study is to analyze logistics solutions within the delivery process and these solutions are bike delivery and parcel lockers.  Method: This paper is based on a qualitative research method and an abductive approach. Four different interviews were carried out with two different transport companies in Malmo, which led to the results being used for the empirical research and analysis. The focus for this study is to build upon the theoretical work of scientific research articles.  Result: The analysis indicates that the last mile leads to high cost for transport companies and contributes to pollution and congestion. This has led to new efficient transport system with purpose to efficient logistics solution that brings higher productivity and improved sustainability in the city. The result shows that delivery process efficiency has different aspect that increases the company’s attractiveness and creates loyal customers. These aspects are delivery security, short delivery time and reliability. This study concludes that bike deliveries and parcel lockers can contribute to effective last mile deliveries. The conclusion also shows that the relationship between the company and customer plays a big part if the communication is not good that customer would not buy more goods.

The Diploma thesis deals with the strategy of building the Daflex System brand. The thesis is divided into three parts. The theoretical part defines the theoretical basis for creating a brand building strategy. Next part, the analytical part is based on the knowledge and methodology of the theoretical part. This section describes the basic information about brand Daflex System. The thesis continues with analyzes of customers, suppliers and competitors. These analyzes then lead to the evaluation of the findings and the creation of recommendations in the last part.

The diploma thesis is focused on the elaboration of a business plan for placing a product on the market. It is a robotic device for the maintenance of single-wheel rails. The equipment will be placed on the Czech market by companies that will be newly created for this purpose. The business plan will be based on experience from joint machine research as well as relevant analyzes. The plan is therefore aimed at the company successfully completing its entry into the Czech market.

The Master's thesis characterizes, analyzes and assesses the current situation of the travel agency Cílka, Ltd. The thesis nalysis current position of the company, it deals with inside and outside environment that influences business activities. By the inside and outside analysis of environment there are formulated Opportunities and Threats and below Strengths and Weaknesses. On the basis of findings, the work includes complex solution strategy, development and improvement company position, which should had help establish firm and fix her position on market.

This diploma thesis concerns in the first part on conditions for entrepreneurship in Spain and in Czech Republic. It also analyses current position of family companies in the hospitality industry, both spanish and czech. In the conclusion I suggest steps which should lead into growth of attendance of the czech brasserie, it´s bigger popularity and increase in effectivness. Finally, the implementation of such proposals in practice should mean higher customers‘ satisfaction.

This diploma thesis deals with creation, improvement and application of the business plan. Theoretical observations will be found there as well as practical application of this theme. The thesis will describe establishment of Arabic restaurant in the centre of Brno and this business plan will be analyzed from all economical aspects

The aim of master´s thesis is the suggestion of marketing strategy for Motiv Press company. The first part of the thesis is a detailed descreption of theoretical resources which I gained during my studying Faculty of Business and Management. The second part of the master´s thesis is focused on the complex analysis of the current situation of the company. On the basis of these facts I Works out a marketing strategy which contains a couple of proposals and designs including their time frame and economic characteristics.