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面對商場日益競爭激烈及服務型態的翻新迅速，通路革命已使流通業者的結構產生劇幅的改變。業者對營業資訊的需求增加，上下游、連鎖經營店間的資料傳輸日漸綿密，再加上企業為了市場競爭，其經營模式或組織需要非常靈活的彈性調整，使得資訊系統的開發與運用重要性日增，其維護上的負擔也日益沉重。在軟體技術方面，由於物件導向技術的成熟，資訊系統開發人員也戮力於導入此技術。然而現今之電腦軟體技術愈來愈複雜，對品質的要求也不斷地提昇，資訊系統開發生命週期在市場的變化下愈來愈短，這些現象都使軟體元件的角色加重。為要達到品質與生產力的雙重要求，軟體元件的再使用與配套的軟體發展程序是一個關鍵成功因素。本研究運用方法論 (Methodology)、概念形成 (Concept Formulation) 與雛型發展(Prototype) 三種研究方式，結合物件導向技術及軟體元件觀念相輔相成的軟體發展塑模方式，建構一套以使用個案及企業元件為主軸、軟體架構為中心的軟體元件發展程序，以期強化軟體再使用度及維護度，減低開發的時程及成本，並建立一個流通業訂單資訊系統的雛型，產生相關的企業軟體元件及開發程序，用以說明本研究所提概念的運用方式。 / Due to the rigorous competition and the rapid change of service type, the channel revolution has huge impact on the business structure of channel service providers. Because of the increased information requirement in business operating, frequent communication between channels and dynamic business model with changing organization structure intensify the importance of flexibility and maintainability of information systems development and usage. On the other hand, object-oriented technology has been adopted wildly by information systems developers. However, due to the incurred complexity in software technology, the requests on higher software quality and shorter life cycle make the focus shift to software component technology gradually. To meet the expectation in both software quality and productivity, the reusability in software components and the related development process will be the critical factor in success. In this thesis, we introduce a modeling process in terms of object-oriented technology d software component concepts, such as use case, business component and software architecture. The proposed process should potentially increase the software reusability and maintenance, as well as reduce the developing schedule and cost. A prototype for order processing is also built to illustrate the process and the involved concepts.

知識時代的來臨，伴隨著開放式資訊環境的發展，個人、團隊間之知識共享環境以及衍生出之知識貿產，已衍然成為企業組織生存與成敗的關鍵因素。因此，本研究根據Porter之價值鏈模式，將其“線性”模式作適當地調整，用以配合“網狀式”的知識分享模式，並且融人Nonaka之組織知識創新過程，建立了企業「知識價值鍊」模式，以表達知識分享與創造的動態關係。而為落實知識管理機制於企業日常作業中，本研究提出了新的資訊系統分析過程，係以文化的觀點分析組織知識結構─文化知識，納入知識管理系統分析與設計的考量中。因此，本研究針對企業內不同階層的知識工作者即文化團隊，提出標準模組化的物件：「知識代理人」，其中，代理人的三層架構代表了不同次文化團隊的需求。 知識管理系統的建置，乃藉由物件導向軟體工程的系統開發方法（如使用個案模式），結合新的資訊分析過程，作為本系統模式發展的基礎。故知識管理系統主要涵蓋兩種分析構面，用以建構整體的知識管理系統，一為代表組織知識管理結構的知識代理人，另一則是表示企業日常營運活動的物件模式。而在研究過程中以行銷公司為例，建置系統分析雛型來加以探討與印證。 / The advent of a knowledge age, the critical factors of a survival and successful business are knowledge sharing and derivative knowledge assets between individual and group in an open informational environment. Consequently, our research based on Porter's '" value chain model J and adapted his "linear" model for "network" knowledge sharing model. And then the adapted model integrated with Nonaka's 「organizational knowledge creating process」 to construct the 「knowledge value chain」 model of a business. So the model can express the dynamic relations of sharing and creating knowledge. For implanting the knowledge management mechanism in business operational activities, we proposed new analysis processes of an information system as a knowledge management system. The method analyzes organizational knowledge structure in a culture aspect as culture knowledge, and subsumes the aspect under information system analysis and design. According to the different level of the knowledge workers as cultural groupings, we proposed standard model objects as knowledge agents. Interalios, the three levels of agents represent different demands in different context groups. During constructing knowledge management system, we used object-oriented software engineering in system developing method, for example the use case model. Therefore, the knowledge management system contain two analysis dimensions. One is the knowledge agent which represents organizational knowledge management structure. The other is the object model which displays business daily operations. In our research process, we illustrated the knowledge management system prototype with the marketing corporation.

The advent of a knowledge age,the critical factors of a survival andsuccessful business are knowledge sharing and derivative knowledgeassets between individual and group in an open information environment.Consequently, our research based on Porter's "value chain model" and adaptedhis "linear" model for "network" knowledge sharing model. And then theadapted model integrated with Nonaka's "organizational knowledge creatingprocess" to construct the "knowledge value chain model" of a business.So the model can express the dynamic relations of sharing and creatingknowledge.For implanting the knowledge management mechanism in business operationalactivities, we proposed new analysis processes of an information system. Themethod analyzes organizational knowledge structure in a culture aspect asculture knowledge, and subsumes the aspect under information system analysisand design. According to the different level of the knowledge workers as culture groupings, we proposed standard model objects as knowledge agents. Interalios, the three level of agents represent different demands in different context group. During constructing knowledge management system,we used object-oriented software engineering in system developing method,for example the use case model.Therefore, the knowledge management system contain two analysis dimensions.One is the knowledge agent which reprents organizational knowledge managementstructure. The other is the object model which display business daily operations.In our research, we illustrated the knowledge management system with the marketing corporation.