Question and answer (Q&A) forums, as a way for seeking expertise on the Internet, have seen rapid growth in popularity in recent years. The expertise available on most such forums is voluntary, provided by individuals willing to invest their resources for no monetary remuneration. While these forums provide easy access to expertise, the expertise available is often lacking in quality and depth. Two major reasons for this are, the time investment required to participate in such forums, and the lack of a mechanism for identifying experts for specialized questions. We believe a Q&A recommender engine can ameliorate this problem significantly. The two primary contributions of this work are: a) a hierarchical Bayesian model based Q&A recommender, and b) a discussion of metrics to measure the performance of such a Q&A recommender. Two new metrics, responder load and questioner satisfaction, are suggested based on this discussion. These metrics are used to evaluate the performance of the recommender system on datasets harvested from the Yahoo! Answers website. / text

This study examines the relationship between television shows and their corresponding websites featuring interactive message boards looking at the motivations and gratifications that users cited as reasons for being connected to a program. Information found provides knowledge on why viewers are drawn to TV, and what rewards they gain from the actions they perform beyond viewing the show. Specifically, this study examines if viewing a television show and discussing it on an online message board created the gratification of a greater sense of emotional attachment with the show, and if this sense of heightened emotional connection encouraged the board user to take action or become involved in some other manner other than just viewing TV. A survey featuring Likert Scale and free response options in reference to the participants' television viewing and Internet usage habits was distributed to undergraduate students at the University of Central Florida, and also to the general population with an Internet survey. Information gained from this study will aid television producers and creators to better understand the habits of their message board audiences, and what actions could be taken to entice more viewers to view extra content in relation to the TV show, and how to get users to be more interactive with their product. By providing information about message boards' abilities to encourage emotion and action, more satisfying content can be created by the producers, and the users can gain a greater understanding of their media consumption.

This qualitative interpretive research study of students participating in online discussion forums explores how the socio-constructivist nature of online discussion forums fosters the development of historical thinking. The study also focuses attention on the development of the historical understandings of students as they participant in online discussion forums in particular significance, empathy and agency. Set within the context of discussion forums and framed by socio-constructivism and historical thinking, the study uncovered what it means for students to “do history” and how students construct their own historical narratives as they interact with their peers online. Data collection included transcripts of online discussion forums, interviews with participants and the collection of other related artifacts. Findings suggest that the online discussion forums facilitate socio-constructivism in the classroom by providing students with extended opportunities to engage with their peers ideas and assumptions. Additionally, the findings also conclude that students understanding of significance, empathy and agency are related to their interactions with both the official and unofficial curriculums and the temporal and physical proximity of examples to students lived experiences. / text

Evidence suggests that few women disclose, seek help or report their experiences of rape or sexual assault (RSA) to police, which may leave them vulnerable to Post-Traumatic Stress Disorder (PTSD). However, some women may disclose and seek help or support anonymously online. Through conducting a thematic analysis of 212 messages posted by women in an online RSA support forum, I identified two key themes relating to women’s possible motivation for using the forum: to seek validation as a victim of RSA and for others to bear witness to her story. Themes relating to the possible functions of the forum were serving as a jury, assigning blame, encouraging disclosure or help-seeking, and providing emotional support. These findings suggest that women whose experiences of RSA do not match stereotypical depictions may use online forums to anonymously seek out validation that their experiences qualify as RSA. Moreover, the findings suggest that online platforms may provide women with a safe and supportive environment in which to develop a coherent narrative of their experiences of RSA, which in turn may assist some women’s recovery from the trauma of RSA. Future research might explore if NHS online support or psychological interventions are therapeutic for this population.

Apart from the significant amount of research based in the perspective of social service workers, parents’ viewpoints of their experiences with children in long-term foster care is notably underrepresented within social science literature. To address this lack in coverage this paper discusses parents’ experiences of compulsory care (LVU) using content analysis drawing on selected comment sections from two internet-based discussion forums, Flashback and Familjeliv. Our main objective was to analyse parents’ descriptions of their relations with the social services and changes in the perceptions of the role of parenting after the emergency removal. Applying the theoretical framework of social trust we sought to achieve a deeper understanding for the parents’ situation. The social trust theory aims at analysing individuals’ trust for the state and state institutions, especially in relation to different social groups. The study shows that the high levels of trust between citizen and authorities, one of the Swedish society’s central trademarks, was not reflected in the material collected concerning parents’ experiences of the so-called social safety net. In line with previous research, parents’ narratives demonstrated a significant distrust for the social services and their descriptions indicated a sense of neglect. Parents’ comments also suggested a lack of understanding for the judgements made by social service workers and the resulting compulsory care.

Although the experience of sexual abuse is quite common among men, particularly among those in clinical populations, relatively little research has been done specifically with male survivors and the impact of abuse in their lives. More specifically, the impact of sexual abuse on male survivors' relationship dynamics has been underdeveloped in the research literature. Untapped online data can help illuminate these relationship dynamics, providing insight to clinicians for improved couple and family treatment. Through qualitative analysis of data from online discussion boards at MaleSurvivor.org, the present study examined the ways in which male survivors of sexual abuse described dynamics of their interpersonal relationships. Findings revealed impacts from the abuse on male survivors' relationships as well as impacts of their relationships on abuse recovery. Significant others of male survivors were influential, both positively and negatively, in regard to disclosure, companionship, conversation, modeling relationships, and help-seeking and recovery behaviors. Impacts of the abuse on relationships were reported in emotional, sexual, and relational domains. Further, results gave preliminary insight into how online forums themselves provide opportunities for support-seeking in online relationships and how male sexual abuse survivors approach these online relationships.

Yes / The use of online forums and social media sites by extremists for recruiting and radicalising individuals has been covered extensively by researchers. Meanwhile, the social engineering techniques utilised by these extremists to lure marginalised individuals into radicalisation has been neglected. In this article, the social engineering aspects of online radicalisation will be explored. Specifically, the five Principles of Persuasion in Social Engineering (PPSE) will be mapped onto the online radicalisation methods employed by extremists online. Analysing these tactics will aid in gaining a deeper understanding of the process of indoctrination and of the psychology of both the attacker and the target of such attacks. This understanding has enabled the development of a preliminary radicalisation framework based on the social traits of a target that may be exploited during an attack.

In view of the augmenting spatial, socio-economic and ethnic segregation in Sweden over the last 30 years, the purpose of this study is to examine, illustrate and enhance the understanding of mundane segregation processes by studying how social actors collaboratively interact in Swedish online forums regarding in which areas it is “good” or “bad” to live in. The theoretical and methodological framework used to guide the collection, coding and analysis of empirical data is based on ethnomethodology and its applied methods conversation analysis, discursive psychology and membership categorization analysis. This implies a data-driven approach in which the analysis is solely based on the observable-and-reportable understandings of the interactants themselves. The results of the study show that the participants collaboratively orient to and assemble normative spatial categories by connecting these with spatial identities. Simply put, “good places” are treated as inherently linked to “good people”, and vice versa. Because of the way in which interactants treat these spatial-social categories as both inherently and normatively linked, the thesis introduces the concept normative-spatial-identities, in order to facilitate the investigation of how social actors collaboratively make sense of,  orient to and assemble normative spatial boundaries and in this fashion, contribute to enhancing the understanding of everyday inclusion-and-exclusion practices.

This project examines a new and growing form of international development fundraising, which constructs and packages development as a product of consumption in order to achieve its goals of awareness and fundraising. These efforts involve the use of a new set of marketing tools, technologies, languages, and tactics to encourage the sale of the development cause. The commodification of development activities within fundraising efforts ultimately poses an important quandary in terms of the effects that such ventures have upon public engagement and reception of international development. As such, this thesis explores the implications of such efforts for social justice in terms of the ways in which people’s perceptions of their own involvement and the causes of which they are a part are shifted. In order to more closely analyze such activities, the organizations (RED) and Kiva were chosen to act as case studies of both corporate and non-for-profit endeavours.

This thesis studies how sick leave legitimacy is managed in interaction and develops an empirically driven conceptualization of ‘legitimacy work’. The thesis applies an ethnomethodological framework that draws on conversation analysis, discursive psychology, and membership categorization analysis. Naturally occurring interaction is examined in two settings: (1) multi-party meetings at the Swedish Social Insurance Agency, in which participants assess and discuss the ‘status’ of the sick leave and plan for work rehabilitation; (2) peer-based online text-in-interaction in a Swedish forum thread that gathers people on sick leave. The thesis shows how mental states, activities and alternative categories function as resources for legitimacy work. However, such invocations are no straight-forward matter, but impose additional contingencies. It is thus crucial how they are invoked. By detailed analyses of the interaction, with attention to aspects such as lexicality and delivery, the thesis identifies a range of discursive features that manage sick leave legitimacy. Deployed resources are also subtle enough to be deniable as legitimacy work, that is, they also manage the risk of an utterance being seen as invested or biased. While legitimate sick leave is a core concern for Swedish policy-making, administration, and public debate on sick leave, previous research has for the most part been explanatory in orientation, minding legitimacy rather than studying it in its own right. By providing detailed knowledge about the legitimacy work that people on long-term sick leave do as part of both institutional and mundane encounters, the thesis contributes not only new empirical knowledge, but a new kind of empirical knowledge, shedding light on how the complexities of sick leave play out in real-life situations. Traditional sociological approaches have to a significant extent treated legitimacy as an entity with beginnings and ends that in more or less direct ways relate to external norms and cognitive states, or that focus on institutions, authority or government. By contrast, the herein emerging concept ‘legitimacy work’ understands legitimacy as a locally contingent practicality – a collaborative categorially oriented accomplishment that is integral to the interactional situation.