This doctoral thesis is structured into six chapters and deals with expatriates' behaviour and its influence on the organizational architecture of German and Austrian subsidiaries in the Czech republic, which are managed by German and Austrian expatriates.

Diploma thesis in its theoretical part deals with the information about architecture of organization in general, also individually about each of four important parts of organization and defines theory of mergers. The practical part is about particular firm, which was part of the merger, and its architecture. It characterized changes in the firm and is completed by opinions and attitudes of employees with whom I did the interview.

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Dans un environnement concurrentiel et des modes de vie et de consommation en évolution permanente, l’offre hôtelière et les services développés autour de l’hébergement et de la restauration tels qu’offerts aujourd’hui ne garantissent plus toujours ni l’attractivité ni la rentabilité nécessaire à la pérennité du modèle économique de ce secteur. La modélisation d’une "nouvelle" hôtellerie est nécessaire afin de répondre aux attentes de la clientèle tout en tenant compte des coûts et des contraintes d’exploitation, notamment le « service hôtelier » jouant un rôle déterminant dans les processus de production et de distribution du service ainsi que dans la qualité perçue par le client. Les déterminants de la performance opérationnelle hôtelière ont évolué au cours de différents cycles transformant le « moderne » en « traditionnel ».Cette thèse débute par l’exploration de ces évolutions dans les hôtels milieu de gamme en France au travers d’une étude de terrain menée dans douze hôtels ainsi qu’au siège du groupe AccorHotels en France. Cette étape, interrogeant sur l’avenir de l’hôtellerie milieu de gamme en France, a soulevé des questions de recherche interrogeant l’importance du personnel dans la production de produits et services hôteliers milieu de gamme dans notre société, et plus largement du capital humain (au sens microéconomique) dans l’hôtellerie. Nous avons ainsi décidé d’explorer les liens entre le personnel et la performance opérationnelle hôtelière. Celle-ci est composée des résultats économiques, de la qualité perçue par les clients ainsi que des paramètres liés au contexte des hôtels. A partir d’une étude approfondie portant sur l’ensemble des méthodologies et mesures du capital humain, nous avons choisi de le mesurer via l’engagement des collaborateurs au travail en nous appuyant sur un échantillon de 146 hôtels milieu de gamme (représentant 3740 collaborateurs) du groupe AccorHotels en France. Nous avons également mesuré, pour chacun de ces hôtels, un ensemble de données de contexte (taille, localisation, mix client, niveau de digitalisation, rénovations, …), le résultat d’exploitation (Earnings Before Interest Taxes), le chiffre d’affaires par chambre disponible (RevPar) et une mesure de la qualité perçue par les clients (Reputation Performance Score).Cette thèse montre les liens existants entre le résultat d’exploitation par chambre, la qualité perçue par les clients et l’engagement des collaborateurs au travail. Nous développerons leurs antécédents respectifs ainsi que la nature de leurs relations statistiques croisées.Cette thèse montre qu’en tant qu’antécédent significatif de la qualité perçue par les clients (lui-même antécédent du résultat d’exploitation), l’engagement des collaborateurs au travail est déterminant dans l’obtention d’une meilleure performance pour les hôtels milieu de gamme en France. Pour aller plus loin, l’identification d’une typologie d’hôtels basée sur ces liens permet d’obtenir simultanément une vision globale et segmentée de l’hôtellerie milieu de gamme en France et du rôle par type d’hôtels du personnel pour l’acquisition d’une performance élevée. / In a competitive environment and with constantly changing lifestyle and consumption habits, the hotel industry offer, and the services built around accommodation and catering as we know its today, do not guaranty the attractiveness, or the profitability, that is needed for this sector to remain sustainable. The modeling of a "new" hotel industry is necessary to meet customer expectations while taking into account the costs and operating constraints, particularly the "hotel industry service" playing a key role in the production and distribution processes of the service as well as in the quality perceived by the customer. The determinants of the hotel operational performance have evolved in different cycles turning the "modern" into "traditional".This thesis begins with the exploration of these developments in mid-ranged hotels in France through a field study conducted in twelve hotels and the headquarters of the AccorHotels group in France. This step, questioning the future of mid-ranged hotels in France, raised research questions wondering about the importance of the staff in the production of mid-ranged hotels products and services in our society, and more broadly, the importance of the human capital (in the microeconomic meaning) in the hotel industry.We decided to explore the links between staff and the hotel operational performance. This performance is composed of economic results, the quality perceived by the customers as well as parameters related to the context of the hotels. Based on an in-depth study of all the methodologies and measures of human capital, we chose to measure it through employee engagement at work, using a sample of 146 mid-range hotels (representing 3740 employees) of the AccorHotels group in France. We also measured, for each hotel, a set of context data (size, location, customer mix, level of digitization, renovations...), the operating result (Earnings Before Interest Taxes), the number of business per room available (RevPar) and a measure of the quality perceived by customers (Reputation Performance Score).This thesis shows the links between the operating result per room, the quality perceived by customers and the commitment of employees to work. We will develop their respective antecedents as well as the nature of their cross-statistical relationships.This thesis prooves that as a significant precedent of the quality perceived by the customers (itself an antecedent of the operating result), the commitment of the collaborators into their work is instrumental in order to obtain a better performance for the mid-ranged hotels in France. To go further, the identification of a typology of hotels based on these links makes us able to obtain simultaneously a global and a segmented view of the mid-range hotel business in France and the role by type of hotels of staff in order to reach a higher performance.

The aim of diploma work with the topic {\clqq}Effect estimation of organizational architecture production to enterprise competitiveness`` was to suggest optimal organizational architecture for a chosen business subject. Organizational architecture is fundamental for every company which wants to be successful in both Czech and world markets. The introductory part of the diploma work contains of survey of theoretical knowledge from the sphere of organizational architecture. Basic source were books and magazines deal with modern trends in the sphere of organizational architecture and its regulation. In literature search are mentioned key cognisances and statements of well-known authors from the sphere of organizational architecture. The second part deals with detailed description and analysis of company ALPLA limited liability company Petrovice and its present organizational architecture. The main source of information were controlled talks with employees of company. Further the information was gathered from provided internal documents and from other intradepartmental documents, directions, statistical data, annual reports etc. In the conclusive part there are proposed certain steps pointing optimal organizational architecture of a chosen business subject and their positive economic impact upon an analysed company.

The aim of my thesis "Modern Architecture and its organizational impact on business processes``, is to analyze the current organizational structure of Jungheinrich, Ltd. operating on the Czech market, and to design a new optimal organizational architecture. The first section of the thesis focuses on theoretical information about modern organizational structures. Information sources are mostly professional books, magazines and websites, which are presented in the literature appendix. The analytical part focuses on the detailed description and analysis of Jungheinrich and its organizational structure. Among the important parts of this chapter belongs the current organizational chart of Architecture, STEP and SWOT analysis, that allow us to create overall picture of the company. Proper screening of the company is necessary for the synthesis of the thesis, which focuses on the application of optimal organizational architecture and defines its impact on business processes. By the regrouping of departments and sections author wants to achieve simpler organization and management of the company - increase productivity and fewer managers. The main benefit for the company Jungheinrich, Ltd. is to reduce labor costs.

The thesis is a critical classification of the business activity of the selected subject. The explanation of the organizational architecture (the background, structure, strategy, culture) is provided to the reader in the theoretical part of the thesis. The analytical part reflects the organizational architecture of the concrete business unit. It is interested in the background of this unit and discovers its culture. The main attention is paid to the strategy of this business unit. The modifications which are based on the external and internal analyse, will assure high-quality offered services, increase of effectiveness, will create competitive advantage and will bring long-term development of this business unit.

Na busca pela viabilidade do negócio, as empresas devem considerar e lidar com os cenários atuais e futuros. Para tanto, algumas procuram adquirir habilidades em extrair resultados de seus recursos atuais pelas inovações incrementais enquanto exploram simultaneamente novas competências para desenvolver inovações mais radicais que proporcionem perspectivas futuras de negócios, e por esta característica dual tais companhias são classificadas de organizações ambidestras. Contudo, o desafio de administrar simultaneamente as duas atividades geram paradoxos - as tensões ambidestras - que influenciam tanto as escolhas estratégicas de implementação quanto as mudanças na arquitetura organizacional para inovação. Logo, o propósito deste trabalho é investigar a influência destas tensões na arquitetura organizacional e identificar quais são os fatores que colaboram com as mudanças. Os resultados apontam que os fatores externos competição e especificidades do mercado são determinantes na adoção de estratégias ambidestras; já entre os fatores internos, o modelo de negócios, as crenças e a capacidade inovadora vigente são direcionadores na escolha da arquitetura organizacional para inovação. Além disso, as características das tensões ambidestras, a intensidade dessa dualidade e sua ortogonalidade estratégica em relação à atual capacidade inovadora também interferem nas mudanças da arquitetura organizacional. Esta tese propõe ainda um modelo vetorial para explicar as influências e os fenômenos analisados. / In the pursuit of business viability, companies must consider and deal with current and future scenarios. For such, some companies seek acquiring skills in extracting results from their present resources for incremental innovations whilst simultaneously exploring new competences to develop more radical innovations that provide them future business prospects, and due to this dual characteristic such companies are classified as ambidextrous organizations. However, the challenge of simultaneously administering the two activities creates paradoxes - the ambidextrous tensions - that influence both the strategic choices of implementation and the changes in the organizational architecture for innovation. Therefore, the purpose of this study is to investigate the influence of these tensions in the organizational architecture and to identify which factors collaborate with those changes. The results indicate the external factors of competition and specificities of the market are decisive in the adoption of ambidextrous strategies; whereas amongst internal factors, the business model, the beliefs and the current innovative ability are drivers in the choice of the organizational architecture for innovation. Furthermore, the characteristics of the ambidextrous tensions, the intensity of this duality and its strategic orthogonality regarding the current innovative ability also interfere in the changes of the organizational architecture. This thesis also proposes a vectorial model to explain such analyzed phenomena and influences.

Na busca pela viabilidade do negócio, as empresas devem considerar e lidar com os cenários atuais e futuros. Para tanto, algumas procuram adquirir habilidades em extrair resultados de seus recursos atuais pelas inovações incrementais enquanto exploram simultaneamente novas competências para desenvolver inovações mais radicais que proporcionem perspectivas futuras de negócios, e por esta característica dual tais companhias são classificadas de organizações ambidestras. Contudo, o desafio de administrar simultaneamente as duas atividades geram paradoxos - as tensões ambidestras - que influenciam tanto as escolhas estratégicas de implementação quanto as mudanças na arquitetura organizacional para inovação. Logo, o propósito deste trabalho é investigar a influência destas tensões na arquitetura organizacional e identificar quais são os fatores que colaboram com as mudanças. Os resultados apontam que os fatores externos competição e especificidades do mercado são determinantes na adoção de estratégias ambidestras; já entre os fatores internos, o modelo de negócios, as crenças e a capacidade inovadora vigente são direcionadores na escolha da arquitetura organizacional para inovação. Além disso, as características das tensões ambidestras, a intensidade dessa dualidade e sua ortogonalidade estratégica em relação à atual capacidade inovadora também interferem nas mudanças da arquitetura organizacional. Esta tese propõe ainda um modelo vetorial para explicar as influências e os fenômenos analisados. / In the pursuit of business viability, companies must consider and deal with current and future scenarios. For such, some companies seek acquiring skills in extracting results from their present resources for incremental innovations whilst simultaneously exploring new competences to develop more radical innovations that provide them future business prospects, and due to this dual characteristic such companies are classified as ambidextrous organizations. However, the challenge of simultaneously administering the two activities creates paradoxes - the ambidextrous tensions - that influence both the strategic choices of implementation and the changes in the organizational architecture for innovation. Therefore, the purpose of this study is to investigate the influence of these tensions in the organizational architecture and to identify which factors collaborate with those changes. The results indicate the external factors of competition and specificities of the market are decisive in the adoption of ambidextrous strategies; whereas amongst internal factors, the business model, the beliefs and the current innovative ability are drivers in the choice of the organizational architecture for innovation. Furthermore, the characteristics of the ambidextrous tensions, the intensity of this duality and its strategic orthogonality regarding the current innovative ability also interfere in the changes of the organizational architecture. This thesis also proposes a vectorial model to explain such analyzed phenomena and influences.

Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2016-09-19T12:57:09Z No. of bitstreams: 1 Rafael Vinicius Ribeiro_.pdf: 4306669 bytes, checksum: 4a2e9d26d80bca9b6f9d2f1a4a127243 (MD5) / Made available in DSpace on 2016-09-19T12:57:09Z (GMT). No. of bitstreams: 1 Rafael Vinicius Ribeiro_.pdf: 4306669 bytes, checksum: 4a2e9d26d80bca9b6f9d2f1a4a127243 (MD5) Previous issue date: 2016-03-21 / UNISINOS - Universidade do Vale do Rio dos Sinos / A capacidade de adaptação da sociedade às constantes mudanças pelas quais vêm passando está ligada à sua capacidade de inovar. Inovar em produtos, serviços, meios de produção e socialmente. Partindo da noção de que a inovação é essencial para esse processo de adaptação, propõe-se que o design estratégico ocupe posição relevante na construção de iniciativas nesse sentido. Dentre essas iniciativas podem-se citar os laboratórios de inovação social, que se propõem a serem espaços onde se reflete sobre o tema e, acima de tudo, onde ele é praticado. Nesses laboratórios, que integram diferentes atores da sociedade – como as pessoas, as organizações, as universidades e o governo – faz-se necessário o desenvolvimento de relações que permitam o trabalho em conjunto. Relações que extrapolem os contratos formais de trabalho. Relações que nem sempre podem ser descritas, mas que, no entanto, influenciam a forma como todos esses atores trabalham juntos. A essas relações chamamos contratos relacionais e as organizações que são capazes de desenvolvê-los acabam por obter gerar vantagem competitiva através da alavanca estratégica da arquitetura organizacional. Desse modo, esta pesquisa tem o objetivo de discutir como o design estratégico, através da sua capacidade de acionar o diálogo entre os atores de um ecossistema, pode contribuir para o desenvolvimento da arquitetura organizacional como alavanca estratégica em laboratórios de inovação social, partindo do estudo de caso do laboratório de inovação da Mercur, localizado na cidade de Santa Cruz do Sul, Rio Grande do Sul. Como resultado apresenta-se a descrição deste laboratório e as interações que nele e por meio dele ocorrem. A partir da análise de sua tipologia, propõe-se que eles não devem ser classificados, mas sim que desenvolvam uma combinação própria de características que não deve necessariamente enquadrar-se em um padrão de operação. Por fim apresentam-se as capacidades do design estratégico identificadas nessa pesquisa como contribuidoras para o desenvolvimento da arquitetura como alavanca estratégica de laboratórios de inovação social. São elas, conforme autores pesquisados: a capacidade de articular diferentes pontos de vista, de mapear recursos e atores necessários a algum projeto e de tornar visuais as ideias e pensamentos. / Society’s ability to adapt it self to the constant changes that comes through is linked to its ability to innovate. Innovate in products, services, means of production and socially. Based on the notion that innovation is essential for this process of adaptation, it is proposed that the strategic design occupies a prominent position in the construction of such initiatives. Among these initiatives can be mentioned social innovation laboratories, which are meant to be a space to reflect on the subject and, above all, where it is practiced. In these laboratories, integrating different actors of society - like people, organizations, universities and the government - it is necessary to develop relationships that allow working together. Relationships that go beyond the formal labor contracts. Relationships that can not always be described, but, however, influence how all these actors work together. To these relations we call relational contracts and organizations that are able to develop them eventually get generate competitive advantage through the strategic lever of organizational architecture. Thus, this research aims to discuss how the strategic design, through its ability to trigger dialogue between the actors of an ecosystem can contribute to the development of architecture as a strategic lever for social innovation laboratories from the study of case of Mercur innovation lab, located in Santa Cruz do Sul, Rio Grande do Sul. As a result, shows the description of the laboratory and the interactions in it and through it occur. Analyzes the typology and it is proposed that they should not be classified, but to develop its own combination of features that may not necessarily fit in a standard operation. Finally present the capabilities of strategic design identified in this research as contributor to the development of organizational architecture as a strategic lever for social innovation laboratories. They are the ability to articulate different points of view, to map resources and actors needed for a project and make visual ideas and thoughts.