The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for which many different types of analyses have been proposed, such as finding deadlocks, there is an important gap regarding the human resource perspective. Resource analysis in business processes has not been defined, and only a few analysis operations can be glimpsed in previous approaches. In this paper, we identify and formally define seven design-time analysis operations related to how resources are involved in process activities. Furthermore, we demonstrate that for a wide variety of resource-aware BP models, those analysis operations can be automated by leveraging Description Logic (DL) off-the-shelf reasoners. To this end, we rely on Resource Assignment Language (RAL), a domain-specific language that enables the definition of conditions to select the candidates to participate in a process activity. We provide a complete formal semantics for RAL based on DLs and extend it to address the operations, for which the control flow of the process must also be taken into consideration. A proof-of-concept implementation has been developed and integrated in a system called CRISTAL. As a result, we can give an automatic answer to different questions related to the management of resources in business processes at design time.

Diploma thesis focuses on individual approaches to increase process efficiency in Czech banks. Target banks are Komerční banka, Česká spořitelna and Raiffeisenbank. Trend of bank services commoditization is forcing banks to reduce products prices and increase quality. The goal of this thesis is to compare approaches of forementioned banks and evaluate them based on pre-set criteria. After the analysis suggestions will be made. The first part diploma thesis explains process management terminology and presents specific theoretical approaches to process enhancing. The second part compares specific projects in three banks and suggests specific improvements. Diploma thesis also confirms the philosophy of continuous process improvement is valid for tertiary sector as well.

Aus der Einleitung: "Arbeitsabläufe werden in der Regel durch eine jahrzehntelange Praxis geprägt. Eine Vielzahl von individuellen Gewohnheiten und Aspekten bildet oft eine hermetische Abgrenzung gegenüber allen Versuchen, organisatorische Veränderungen herbeizuführen. Dies gilt in besonderem Maße für die Konstruktion. Die unvoreingenommene Betrachtung heutiger Konstruktionsabläufe lässt uns feststellen, dass der Arbeitsprozess an sich seit Anbeginn vor vielen tausend Jahren fast unverändert geblieben ist. Abgesehen von einer Reihe mehr oder weniger voneinander isolierter Computer-Aided Software-Tools, die den Konstrukteur bei der Modellierung, Simulation und Datenspeicherung unterstützen, bekommt er keine weiteren Hilfestellungen. Eine Ausnahme bilden hier automatisierte Verfahrensketten, die auf der Basis fest definierter Produktmodelle in parametrisierten Verfahren Fertigungsunterlagen automatisch erstellen können. Prozessorientiert sind auch neuere Benutzeroberflächen zur Kopplung von Simulationsanwendungen. Hiermit können Anwendungen über mehrere Softwareapplikationen hinweg geschaffen werden (ModelCenter, modeFrontier). Das Wissensmanagement hingegen ist so gut wie gar nicht in die Abläufe integriert, lässt man die Fülle der Freigabeprozeduren einmal außen vor."

Health-care delivery involves clinical handover processes that occur at many levels of inpatient care. These processes are essential to an effective health-care system due to their role in achieving efficient communication, reducing transmission time, and lowering costs. Ensuring safe and effective handover requires the coordination of multiple care providers that work together to deliver patient care efficiently. Poor coordination during handover can have major effects on patient care, leading to loss of information and contributing to adverse events. As health-care delivery evolves to become more patient-centered, handovers from short- to long-term care need to maintain a strong communication, which in turn will depend on the evolution of support systems for that communication. Due to the wide range of care providers and patient needs, there has so far been a lack of research work on handover processes. This study aims to explore the clinical handover process for patients moving from a cardiology unit to home and community care settings, and how they are affected by varying degrees of communication. It relies on literature review and a case study conducted at Montfort Hospital, Ontario, to identify and analyze the major factors involved in this type of handover, and to form suggestions about how this process could be improved. This thesis analyzes process scenarios arising in the case study, modeling them using business process management (BPM) tools and techniques to identify problems and formulate solutions. A model of the existing process is created and analyzed using business process management notation (BPMN), and is then subjected to analysis, the results of which identify several communication issues with a potential to cause delays and information loss. The findings highlight the importance of collaboration among care providers, and indicate the potential uses of BPM methodology to choreograph that collaboration. The study ultimately shows how improvements to collaboration and information exchange can increase the communication effectiveness in handover processes and reduce the probability of adverse patient events.

Reporting patient states is considered an important part of care process monitoring in the hospital to efficiently monitor how well the health care system is performing. Monitoring care processes with enough fine-grained detail to precisely track wait states and service states in order to reduce wait times and improve their quality of care are challenging. Business Process Management (BPM) technology is used to bring care processes online, but there is no clear methodology on how to integrate performance management into BPM tools in a systematic matter that is effective, and minimizes complications and development costs. This thesis proposes a BPM methodology for care process monitoring that structures how to integrate performance monitoring into BPM. The major contribution of this thesis includes a generic methodology for care processes monitoring that describes how to structure and instrument a business process model for systematic care process monitoring which includes support for handoff points between organizations where many wait-time bottlenecks occur. It also includes a prototype implementation based on an existing case study based on a real cardiology care process from an Ontario hospital. Our results are evaluated using three different prototypes based on this same care process. The research methodology for the thesis is based on Design-Science research.

The theoretical part of the diploma thesis explains terms as management, managers, managerial roles, process, costing method, process management, process analysis and its tools. In the practical part a chosen in-patient department and its surgical department are characterized. The general and the supportive processes are mapped and analyzed. In conclusion both economical and medical aspects of appendectomy carried out in classical and laparoscopic way are compared.

Partial Strategies of an Enterprise - marketing, sales, business, economic, financial, personnel, investment and other strategies

The aim of this study was to analyze all business processes, to create a process map, analysis of risks in each process, their evaluation and to design solutions. The theoretical part describes methods of the practical analysis. These methods are flowcharts and FMEA.

This diploma thesis deals with the issues of Business Process Management (BPM) in companies engaged in the energy distribution and trading in the Czech Republic (with a focus on the electricity and natural gas market). The first part introduces the basic terms and specifies the theoretical principles of Business Process Management in comparison with the classical functional management approach including the benefits, risks and issues associated with the implementation of Business Process Management in the organization. Thesis also outlines the issues and current status in the market with tools for BPM support. Next part of the thesis is devoted to analysis of the energy market in Czech Republic including its specifics and providing a sample of companies into the research which is the subject of the last part of the thesis. The goal of the realized research is to describe the current status of Business Process Management in the selected companies including formulation of conclusions and evaluation of the current level of usage of BPM.

The organization of processes and activities of Medical Rescue Services must reflect the basic rules for providing EMS in accordance with regulations of the Ministry of Health. Organization process faces many risks (which can be summarized into three key groups - natural disasters, criminal activity and human error) for risk analysis process has been established methodology, which involves the calculation of risk factor, the likelihood of risky situations and the impact - the amount of damage. Risk analysis process was implemented from the perspective of patients with regard to the above risks. To minimize these risks, the impact on patients, was proposed measures, summarized in the emergency plans. These plans should be tested regularly. Managing emergency plans describing the proposed directive, which should be included in the Quality Management System for ZZS JCK