The goal of this paper is to describe process management and a possibility of its implementation in the real medical organization. The first part is devoted to a description of the basic concepts, principles, definitions and procedures of process management, which form the paradigm. The second part deals with the application of process management in the real dental clinic and presents an analysis of the current state and its improvement recommendations, conceptual and process modeling, description of basic levels of medical information systems and recommends criteria for information system selection. Diagrams are created in programs PowerDesigner and Cacoo.com are also included in this paper.

This diploma thesis deals with the topic of Business Process Management, its development and fundamental paradigms in the field of BPM as BPR. The thesis also compares approaches to BPM. Furthermore, it defines the term "process" and describes its classification. The thesis also explains the concept of the process-driven organization, including its characteristics. An integral part of the thesis is the explanation of the holistic approach to BPM and its technical aspect, i.e. the business process modeling which deals with creating the diagrams classified by basic principles of object orientation. The thesis introduces general modeling language UML and its specification in the form of notation BPMN and Eriksson-Penker. Also there are shown few examples of diagrams used in the BPM. All of these findings are then used in the constructing of process models and diagrams in the defined research area of the particular organization.

The thesis is focused on system design of information flows. These flows contribute to coordination of transmission of orders between companies Melecs ETS s.r.o. and Melecs SWL GmbH & CO KG. In the theoretical part are included theories of production management of custom manufacturing, project management, information flows and business process modeling. In the practical part is characterized company Melecs ETS s.r.o. The analytical part contains an analysis of the information flows and documentation of orders and production process. The outcomes represent the bottlenecks in the information flows and their causes. Based on the analysis of flows and their bottlenecks is designed the standardized system of information flows in orders transmission.

This thesis deals with business process management phenomena and its concept of business process reengineering in particular. Furthemore, the principles, chosen methods and critical success factors of business process reengineering implementation are discussed. This thesis also concerns itself with holistic conception of business process management which incorporates both hard factors (e.g. process modeling) and soft factors dealing with rather social aspects of any organizational change. All theoretical findings are applied in specific organization where the business processes are rethought.

The main topic of thesis is process management and its optimization. Thesis provides the necessary theoretical background which describes the advantages and disadvantages process management over functional management and describes important concepts tied to processes and process management. The thesis applies these theoretical findings to a specific department of a state organization that provides informal education to various target groups. The work identifies current processes, provides the process model and an accurate description. The following section is based on an analysis of the current process model to create a completely new model. This new process model optimizes the processes in the department.

Theses is devided into two parts, the first one is dealing with theory the other one with practical exercise. There is basic terminology set in the first part, focusing mainly on process management and methodologies leading the current evolution in that respect, Lean and Six Sigma. I also refer about tools for mapping the processes and devote a section to theory of queues which is a main subject for modelling in the practical part. I have not omitted to mention axioms for modeling itself. Practical part comes from job experience I had. Main goal is to set up a model simulation based on the main features of the process structure, involve main principles of mentioned methodologies and to discuss the results simulation brings.

The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.

The topic of this thesis is the application of business process management approach to an operating franchise network. The aim is to describe the current state of the company, iden-tify problem areas complicating further development and to propose the future state of the company and plan the transition to this state. The theoretical part presents the issue of franchising and the selected topics from the field of process management, which provides the basis for the practical part, devoted to design the proposed changes and plans for their implementation. Work can be interesting in terms of linking of franchising and process management, appli-cation of which it suggests.

The theme of this thesis is the strategic management in the context of the knowledge economy. The output of the innovation strategy is applied to the plastic and aesthetic surgery clinic. The theoretical part deals with the introduction of strategic management theory, vast business analysis and principles of Balanced Scorecard. Within the theory are discussed different approaches to the innovation process. The practical part is based on theoretical knowledge and applies them to creating an innovation strategy based on business process management.

É necessário ter muita clareza sobre o que fazer e como fazer para que uma empresa satisfaça a expectativa do mercado em que atua, e o faça de forma rentável. Assim, a definição de uma estratégia torna-se altamente relevante no ambiente competitivo dos negócios. Uma vez definida sua estratégia, a empresa possui um desafio ainda maior: sua implementação. A implementação de uma estratégia, para ter sucesso, precisa ser constantemente monitorada, pois demanda uma ampla sincronia organizacional, envolvendo todos os seus departamentos. Nesse contexto, este trabalho buscou desenvolver um método de gerenciamento estratégico, a partir do alinhamento dos processos de negócio aos objetivos estratégicos da uma organização, com base nos conceitos de Balanced Scorecard e Business Process Management. Esse método foi aplicado em uma empresa concessionária do setor automotivo, segmento de caminhões e ônibus, e os objetivos atingidos neste trabalho evidenciaram a capacidade do método de contribuir para um melhor desempenho estratégico e operacional. / It is necessary to be clear about what to do and how to do so that a company meets the expectation of the market in which it operates , and do so profitably . Thus, the definition of a strategy becomes highly relevant in the competitive environment of business. Once defined its strategy, the company has an even greater challenge: its implementation. The implementation of a strategy, on the other hand, to succeed, needs to be constantly monitored, since it requires a large organizational synchrony involving all its departments. In this context, this study has developed a method of strategic management, from the alignment of business processes with the strategic objectives of an organization, based on the concepts of Balanced Scorecard and Business Process Management. This method was applied in a dealership of automotive vehicles, segment of trucks and buses, and the objectives achieved in this work demonstrated the method's ability to contribute to a better strategic and operational performance.