Submitted by Antonio Charles Lucena de Oliveira Mello (charleslucena@gmail.com) on 2013-11-03T04:59:56Z No. of bitstreams: 1 DISSERTAÇÃO MESTRADO ANTONIO CHARLES LUCENA DE OLIVEIRA MELLO VERSAO FINAL COM FOLHA DE ASSINATURA E FICHA CARTOGRAFICA.pdf: 691540 bytes, checksum: 6e28ea04b5b21c4a646f2f1060eb082e (MD5) / Approved for entry into archive by ÁUREA CORRÊA DA FONSECA CORRÊA DA FONSECA (aurea.fonseca@fgv.br) on 2013-11-18T19:03:26Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO MESTRADO ANTONIO CHARLES LUCENA DE OLIVEIRA MELLO VERSAO FINAL COM FOLHA DE ASSINATURA E FICHA CARTOGRAFICA.pdf: 691540 bytes, checksum: 6e28ea04b5b21c4a646f2f1060eb082e (MD5) / Approved for entry into archive by Marcia Bacha (marcia.bacha@fgv.br) on 2013-11-25T11:06:45Z (GMT) No. of bitstreams: 1 DISSERTAÇÃO MESTRADO ANTONIO CHARLES LUCENA DE OLIVEIRA MELLO VERSAO FINAL COM FOLHA DE ASSINATURA E FICHA CARTOGRAFICA.pdf: 691540 bytes, checksum: 6e28ea04b5b21c4a646f2f1060eb082e (MD5) / Made available in DSpace on 2013-11-25T11:07:19Z (GMT). No. of bitstreams: 1 DISSERTAÇÃO MESTRADO ANTONIO CHARLES LUCENA DE OLIVEIRA MELLO VERSAO FINAL COM FOLHA DE ASSINATURA E FICHA CARTOGRAFICA.pdf: 691540 bytes, checksum: 6e28ea04b5b21c4a646f2f1060eb082e (MD5) Previous issue date: 2013-02-18 / This study aims to identify the perception that managers Maria Victoria Hospital Society located in the state of Pernambuco has about the contribution of the Electronic Patient Record - PEP - for the strategic management of the Hospital. This work is focused on three major pillars, namely: Hospital Administration and its main features, Information Technology - IT as a strategic tool for the management and use of the Electronic Patient Record and its peculiarities. With regard to the methodology used, is a case study of the kind of research used as the means were bibliographic, documental and field. The findings raised will be used to contribute to the advancement in the field of public administration, more specifically, the managers' perception of the potential contribution of PEP as a strategic tool in the management of Maria Victoria Hospital. / O presente estudo teve objetivo identificar qual a percepção e expectativas que os Gestores da Sociedade Hospitalar Maria Vitória localizada no Estado de Pernambuco tem acerca da contribuição do Prontuário Eletrônico do Paciente – PEP – para a gestão estratégica do Hospital. Este trabalho está focado em três importantes pilares, a saber: Administração Hospitalar e suas principais características, a Tecnologia da Informação – TI como ferramenta estratégica para a gestão e a utilização do Prontuário Eletrônico do Paciente e suas peculiaridades. No que se refere à metodologia aplicada trata-se de um estudo de caso, o tipo de pesquisa utilizado, quanto aos meios, foram bibliográfica, documental e de campo. As conclusões suscitadas servirão no sentido de contribuir para o avanço em matéria de administração pública, mais especificamente, a percepção dos gestores da potencial contribuição do PEP como ferramenta estratégica na gestão do Hospital Maria Vitória.

Advanced home care (ASIH) enables the patient to stay at home rather than to stay hospitalized in connection with severe medical conditions, while simultaneously this Thesis demonstrates that this is in fact not completely unproblematic and without risk. This partly because ASIH proves to be a complex form of care with many different kind of collaterally ongoing care contacts and efforts of care and concern, partly since ASIH concurrently can assume an overview over the treatment process and collaboration or cooperation between several treatment agents from different kinds of organizations and/or operations during all hours. This composes a relatively new heterogenetic and multifaceted context of care which to the professional practice means both new and less known problems within patient safety, which substantially can obstruct and rule out both the completion and the implementation of a safe home care. The Thesis is based upon an exploratory case study of problems within patient safety in correlation with an advanced home care, and where the research study has had its starting position in the professional practice with an interactive and qualitative research approach. The case study houses two part studies which show that the patient safety problems can be related to an intermediary and multi-organizational form of care, rather than an single operation. A command and control view upon the problems of patient safety, which the professional practice faces, show that missions within the frame of the care form ASIH can be regarded as either a complicated and not rarely a complex operation consistent with Alberts &amp; Hayes (2007) and Brehmers (2008a; 2009c) terminology and where the assignments includes dynamic decision tasks. The case study reveals that the patient safety problems which concretely can obstruct and rule out the completion or implementation of the assignments in a safe way, can be considered related to the layout of the description of the assignments and also a lack of operative and tactical command and control level (of the handling and care of patients) in correlation with the different sorts of assignments that prevails – coincidentally as there is no suitable organization (forums of cooperation) and no appropriate IT-resources for the liaisons which effectively manages to promote and support the forms of cooperation that the character of the assignments also needs. The implicit system of conduct which comes forth through the analysis indicates that there is a need of improvement in order to enable effective command and control for a safer care, since the form of the system of conduct according to Brehmer´s (2006a,b; 2007a,b; 2008a,b; 2009c, 2010, 2011) model fails to satisfy the needs set by the function of command and control. The conclusion of the case study is that advanced home care should be regarded as an intermediary and multi-organizational care form which includes dynamic decision tasks and character wise complex operations contemplated per patient, thus demanding substantial command and control resources, a new point of view upon management and new auxiliary means of management in order to maintain a safe care during the implementation. The hypothesis which has been crystallized during the conclusions of the case study is that a more effective control and command and appropriate auxiliary means of command and control in real time, concerning primarily the handling of patients at the time of a change in care form, can improve the conditions of work in the professional practice and also result in more patient time, which consequently can be expected to contribute to concept of “Good care” i.g. cost effective, patient safe and dignified care. / <p>QC 20120525</p>

In the last decade, the deployment of Electronic Health Records has increased tremendously in many developed countries. This increasing trend intensifies the need for developing countries like South Africa to implement electronic health record systems in state owned hospitals to facilitate e-referral processes to improve health care delivery. The aim of this research was to investigate the current process of patient record keeping, management, and the referral process of patients within the same hospital and to other hospitals and based on the findings compile an Electronic Health Record (EHR) framework to facilitate e- referral processes. This research study was based on a qualitative case study approach. A multiple data collection technique was used which included group interviews, questionnaires, document analysis and informal discussions with the hospital workers. Data were analysed by categorization and thematic approach. The findings obtained from state hospitals indicated that there is no EHR system which accommodates patient health record systems to facilitate e-referral processes. These findings led to a compilation of the Limpopo Electronic Health Record System (LEHRS) to aid e-referral processes in state hospitals. The increasing need for accurate, reliable, available and accessible EHR will be addressed by the implementation of LEHRS as information will be stored in a central database in a useable format and will be easily accessed. / Computing / M. Tech. (Information Technology)

In the last decade, the deployment of Electronic Health Records has increased tremendously in many developed countries. This increasing trend intensifies the need for developing countries like South Africa to implement electronic health record systems in state owned hospitals to facilitate e-referral processes to improve health care delivery. The aim of this research was to investigate the current process of patient record keeping, management, and the referral process of patients within the same hospital and to other hospitals and based on the findings compile an Electronic Health Record (EHR) framework to facilitate e- referral processes. This research study was based on a qualitative case study approach. A multiple data collection technique was used which included group interviews, questionnaires, document analysis and informal discussions with the hospital workers. Data were analysed by categorization and thematic approach. The findings obtained from state hospitals indicated that there is no EHR system which accommodates patient health record systems to facilitate e-referral processes. These findings led to a compilation of the Limpopo Electronic Health Record System (LEHRS) to aid e-referral processes in state hospitals. The increasing need for accurate, reliable, available and accessible EHR will be addressed by the implementation of LEHRS as information will be stored in a central database in a useable format and will be easily accessed. / Computing / M. Tech. (Information Technology)