The purpose of the research was to determine whether personality and measures of ability would significantly predict job performance of call centre operators in a South African communications company. The Customer Contact Styles Questionnaire (CCSQ7.2), the Basic Checking (CP7.1) ability test and the Audio Checking (CP8.1) ability test were completed by operators as the predictors. Supervisors completed the Customer Contact Competency Inventory (CCCI) for 140 operators as a measure of job performance. Performance statistics were obtained for the sample as additional criterion data. Correlations and multiple regression analysis revealed statistically significant small to moderate correlations between the criteria and the predictors. The research was conducted from a concurrent validity perspective. Further research from a predictive validity perspective is suggested in order to substantiate the findings and to improve the generalisability thereof. / Industrial and Organisational Psychology / M.A. (Industrial Psychology)

Handwriting as a unique expression of human behaviour has evoked continuous interest as a means of analyzing and studying personality – a study known as Graphology. Research in graphology has shown diverse results, ranging from negative to highly favourable. Many of the studies disregarding the value of graphology can be criticized on the grounds of their research methodology as well as the method used in handwriting analysis, namely the ‘trait-method’ whereby isolated graphological features are simplistically linked to personality as opposed to a more encompassing, holistic approach. In the present study the special link between personality and graphology is illustrated as well as the decisive influence the gestalt and form standard of a writing have on the interpretation of that particular writing. The approach to the graphological analyses was holistic, as it complements the complex uniqueness of personality. The study also focuses on the recommended methodology of handwriting analysis, by offering a tailor-made personality ‘picture’ of the individual. Graphological findings were compared to the clinical findings of the same client/patient according to the Diagnostic and Statistical Manual of Mental Diseases IV-TRTM (DSM-IV-TRTM). Five (5) case studies have been reported in this qualitative research study. The analyses of the writings were done by an independent graphologist. The objective graphological findings show similarities with clinical findings of the same clients/patients. The holistic approach to handwriting analysis deems to have diagnostic value and is promising in providing guidelines for psychotherapy. Graphology can thus be regarded as a useful and viable tool in psycho-educational assessment. / Education / D.Ed. (Psychology of Education)

Despite the immense volume of depression literature, there are significant gaps of knowledge in depression research of ethnic minorities including Korean Americans. The primary purpose of this study was to enhance the theoretical and empirical understanding of the depressive experience of Korean Americans. A correlational-descriptive, cross-sectional design with multivariate analysis was employed to: (1) identify significant factors that influence the depression experience of Korean Americans, (2) test the psychometric properties of the Kim Depression Scale for Korean Americans, and (3) identify essential similarities and differences in manifestations of depression of Korean and Anglo Americans. A total of 305 subjects, 154 Korean Americans and 151 Anglo Americans participated in this comparison study of depression in Korean and Anglo Americans. The findings of this study identified some important mediators and moderators of the depression experience for Korean Americans. The results of the study also identified essential similarities and differences in depression manifestations of Korean and Anglo Americans. Among the most important outcomes of the study was the discovery of a clue that may help to delineate a cross-cultural boundary of depression. While understanding of the perceptions, antecedents, and outcomes of depression may need a culture-specific approach, the manifestation of depression seems to show more universal characteristics. These findings have implications for future cross-cultural depression research, the clinical management of depression, and potential preventive strategies against depression in immigrant populations such as Korean Americans.

An investigation was undertaken to examine two measures of personality and their utility with adolescent patient populations. The Rorschach, scored using Exner's (1991) Comprehensive System (2nd Ed.), and the Personality Inventory for Youth (PIY; Lachar & Gruber, in press) were explored as to their ability to distinguish inpatients from outpatients, males from females, and diagnostic groups from one another. COP, AG, CDI, DEPI, SCZI, and HVI scores on the Rorschach were utilized, as were the DIS, SOM, FAM, RLTY, WDL, and SSK scores from the PIY.

Recently, multi-source feedback has been a popular way of providing performance-related feedback to individuals in many organizations. Many who use multi-source feedback consider Rating Convergence, others seeing target individuals as they see themselves, to be a positive outcome of this process. However, the variables that account for Rating Convergence are not known. This study investigated whether the personality factor Extroversion and Behavioral Consistency, acting as a moderator variable, could account for Self-other Rating Convergence, particularly the Convergence between self and peer Ratings. The sample consisted of 235 mid-level managers from a variety of industries who were participants in individual career development workshops. Using structural equation modeling, the results indicated that a model consisting of a single Extroversion factor could account for the convergence of self-peer ratings. This finding calls into question the significance of Rating Convergence when using multi-source rating instruments that provide feedback on trait characteristics since it may be heavily influenced by a single personality factor rather than observers' comprehensive understanding of the ratee's performance.

The possibility of a relationship between Adlerian life style, as measured by the Life Style Personality Inventory (LSPI), and the Myers-Briggs Type Indicator (MBTI) was examined by this research. The goal of this study was to clarify the relationship between these instruments to broaden the applicability of both instruments for both research and clinical endeavors. Life style is a concept which is vital to therapeutic intervention from an Adlerian frame of reference. Assessment of life style typically involves lengthy therapist interviews. Both the LSPI and the MBTI are questionnaires designed to measure personality variables. The 117 subjects for this study were solicited from individuals seeking counseling from an urban community counseling center. The individuals served by this agency are primarily those diagnosed with Adjustment Disorders. The LSPI and the MBTI were administered individually to each subject. Means and standard deviations were computed for the seven LSPI themes and the MBTI total. Due to a lack of research support for Theme 4 by the LSPI author, the data for this theme were disregarded. The same research indicated a strong bipolar relationship for Themes 7 and 8 (Displaying Inadequacy and Social Interest), which prompted the inclusion of Theme 8 in subsequent data analysis. A correlation analysis was developed. Using the correlation matrix, a factor analysis program was run using the SPSS-X statistical package. The principal components analysis extracted three factors which were refined by a factor rotation using the varimax rotation option. To clarify Factor 3, further analysis was performed with the MBTI data divided by continuum and a second factor analysis was run. Four factors emerged from the data with Factors 1 and 2 remaining unchanged. Factor 1 (Emotional Focusing) and Factor 2 (Confrontation) were loaded with the LSPI themes. Factor 3 (Temperament) and Factor 4 (External-Internal) were loaded with the MBTI scores. This study found that no apparent relationship exists between the variables measured by the LSPI and the MBTI. Questions were raised regarding the descriptive versus pathology-assessing nature of the themes on LSPI. Further research is suggested to define the focus of this instrument.

"For several years the seemingly inevitable difficulties experienced by seventh grade youngsters in making personality adjustments when coming from the elementary school to the junior high school has been a personal challenge. Having been rather closely associated during their sixth year with approximately half of the seventh grade pupils studied, the writer is particularly interested in the personality adjustments evidenced by the groups considered in this paper. The problem was to discover both the personality adjustments of the seventh graders who came from an adjacent elementary school which provided a special program for all sixth graders, and the personality adjustments of the seventh graders who did not attend that particular elementary school"--Introduction. / Typescript. / "August, 1954." / "Submitted to the Graduate Council of Florida State University in partial fulfillment of the requirements for the degree of Master of Arts." / Advisor: Virgil E. Strickland, Professor Directing Paper. / Includes bibliographical references.

Academic integrity essentially centers on an individual’s ethical attitudes and behaviors as well as injunctive norms, or norms that dictate what is socially accepted and lauded. One key influence may be pluralistic ignorance; here arguments for cheating posit that students cheat because they perceive that others are “doing it” to a greater extent than is actually true and thus what they are doing is minimized in relation to others. Research indicates that students perceive cheating as more widespread than it actually is (Hard, Conway, & Moran, 2006). A considerable gap in the research is noted when looking at definitions of what constitutes academic fraud, research has indicated that when students are asked if they have cheated and then given a definition of cheating, their self-reports of cheating increase (Burrus et al., 2007). This indicates that students’ definition of cheating and a universities’ definition of cheating may be incongruent. Participants were 507 members of the Florida Atlantic University community during the 2012-2013 academic year who completed a survey that consisted of items, which centered on self-reported cheating, perceptions of what cheating constitutes, and estimates of cheating prevalence. Results indicate that students reported peer cheating to be higher then self reported cheating, that participants distinguished between five different forms of cheating, and that faculty and students hold differing definitions of cheating. The findings suggest a disconnect between faculty perceptions and definitions of academic integrity and students. This would suggest that greater efforts should to be taken to bring a more uniform operational definition of what constitutes academic dishonesty that universities, faculty, and students can rely on. Second, as a pluralist model of cheating was supported, universities could develop campaigns like those aimed at reducing drinking, hooking up, and increasing women in STEM fields (Lambert, Kahn & Apple, 2003; Mattern & Neighbors, 2004; Muldoon, 2002; Schroder & Prentice, 1998). Research has suggested social norm campaigns targeting pluralistic ignorance can be effective on college campuses. In educating students about what actually happens and the discrepancy between reality and perception, cases of academic dishonesty could be reduced. / Includes bibliography. / Dissertation (Ph.D.)--Florida Atlantic University, 2015. / FAU Electronic Theses and Dissertations Collection

Para investigar clinicamente aspectos da personalidade de 30 pacientes provenientes do Ambulatório do Serviço de Cirurgia de Cólon, Reto e Ânus da Divisão de Clínica Cirúrgica II do Hospital das Clínicas da Faculdade de Medicina da Universidade de São Paulo submetidos à radioquimioterapia como primeira abordagem ao tratamento de câncer de reto distal, utilizou-se técnica psicológica de bases psicodinâmicas. Alguns doentes não foram operados, outros submetidos à intervenção cirúrgica com ou sem colostomia definitiva, sendo continuamente tratados há pelo menos três anos. Verificou-se que os três subgrupos apresentam-se em condições emocionais semelhantes embora os pacientes do gênero masculino tenham revelado melhores condições de elaboração do luto pelas perdas causadas pela doença / In order to investigate personality clinical aspects from 30 patients, proceeding from Colon, Rectum and Anus Surgery Service Ambulatory of Surgical II Clinical Division from the Medicine School Hospital of University of Sao Paulo, Brazil, submitted to radio chemotherapy as the first approach to low rectum cancer treatment, psychological technique on psychodynamic base was utilized. Some patients were not operated, others were submitted to operation requiring or not a permanent colostomy, all of them clinically assisted along three years at least. It was found the three subgroups reveal themselves in analogous emotional conditions nevertheless men probe better than women, to elaborate mournfulness for losses succeeded by the illness

Social media posts are used to examine what people experience in their everyday lives. A new method is developed for assessing the situational characteristics of social media posts based on the words used in these posts. To accomplish this, machine learning models are built that accurately approximate the judgments of human raters. This new method of situational assessment is applied on two of the most popular social media sites: Twitter and Facebook. Millions of Tweets and Facebook statuses are analyzed. Temporal patterns of situational experiences are found. Geographic and gender differences in experience are examined. Relationships between personality and situation experience were also assessed. Implications of these finding and future applications of this new method of situational assessment are discussed. / Includes bibliography. / Dissertation (Ph.D.)--Florida Atlantic University, 2016. / FAU Electronic Theses and Dissertations Collection