Darbo objektas. Vartotojų pasitenkinimas Šiaulių arena. Darbo tikslas. Įvertinti vartotojų pasitenkinimą Šiaulių arenos fiziniais elementais ir aptarnavimo kokybe. Darbo uždaviniai: 1. Išanalizuoti teorinį šiuolaikinio multifunkcinio sporto statinio (sporto arenos) modelį ir jo ryšį su vartotoju. 2. Išnagrinėti esminius vartotojų pasitenkinimo multifunkciniais sporto statiniais aspektus. 3. Atskleisti ir apibendrinti aptarnavimo paslaugų kokybės sampratą bei jos charakteristikas. 4. Aptarti pagrindinių penkių Šiaulių arenai pritaikytų dimensijų vertinimus. Darbo metodai: mokslinės literatūros analizė, anketinė apklausa, tyrimo duomenų aprašomoji statistinė analizė. Darbo rezultatai ir išvados. Šiuolaikinėje visuomenėje įmonei, organizacijai ar kitai pelno siekiančiai institucijai svarbiausia pritraukti vartotoją ir jį išlaikyti. Esminis organizacijos vartotojo išsaugojimo uždavinys – patenkinti jo norus ir lūkesčius. Šiame darbe vartotojų pasitenkinimas yra neatsiejamas nuo Šiaulių arenos – jos fizinių elementų ir aptarnavimo kokybės vertinimo. Remiantis Dhurup ir kt. (2010) išskirtais multifunkcinio sporto statinio modelio kriterijais buvo suformuotos ir išskirtinai Šiaulių arenai pritaikytos penkios pagrindinės paslaugų dimensijos. Anketinės apklausos būdu respondentai įvertino kiekvieną Šiaulių arenos fizinį elementą ir aptarnavimo kokybę arenos kasose bei maitinimosi vietose. Remiantis susistemintų ir apdorotų duomenų apibendrintais rezultatais, galime teigti, kad... [toliau žr. visą tekstą] / Object of the research. Customer satisfaction of Šiauliai arena. The aim of the research. Assess customer satisfaction and physical elements of Šiauliai arena Tasks of the research: 1. Analyze theoretical modern multifunctional sports structure (arena) model and him connection with a customer. 2. Investigate essential customer satisfaction aspects of multifuctional sports structure. 3. Uncover and summarize the concept of serivice quality and its characteristics. 4. Discuss the five major dimensions assessments of Šiauliai arena. Methods of the research: analyze of scientific literature, questionnaire, descriptive statistical analyze of research data. Research results and conclusions. In the modern society, organization or other non-profit institution is essential to attract and maintain a user. A key challenge for the organization for the preservation of the user is to satisfy his desires and expectations. This work satisfaction is inseparable from its physical elements of Šiauliai arena and the service quality evaluation. On the basis of Dhurup, etc. (2010) excepted the static model of terminals sports criteria, structured and tailored exclusively to Šiauliai arena five major dimensions of service. Interviewing respondents appreciated each and every physical item of Šiauliai arena and box office and the service quality of the eating places. Calls, integration and processing the data, the results obtained have shown that the users come from all of the main five dimensions to... [to full text]

A great number of female passengers appear to feel fear of crime in underground railways and appear to be affected by the problem in terms of their frequency of use of the underground service, compared to males. However, although it has been dealt with as a problem to be ameliorated in the underground by Transport for London (TFL), how the service is designed to affect their fear and what factors should be taken into account in underground service design to alleviate fear of crime have not been fully answered to date. This research, therefore, aims to identify the influential factors of service design of the underground on female users’ fear of crime by investigating the features and their configurations of the London Underground service, which mediate the user groups’ fear. In order to identify the influential design attributes of the London Underground, which mediate female users’ fear of crime in situations, first, literature on emotion and fear, gender and sex, and service design and the elements of service are reviewed to find the intersection among the research domains. Based on the theoretical foundation, two user studies are designed to identify the role of female users’ gender in the underground and the influential factors of the underground service on the groups’ fear. Thirty one female user interviews are accordingly conducted and analysed in an ‘abductive’ manner. As a result, the mechanisms of female users’ fear of crime in the underground are revealed and the service design attributes in the mechanism are identified. Consequently, a conceptual model of the influential factors of service design on female users’ fear of crime is developed.

Orientadores: Sueli Yoshinaga Pereira, Silvio Jorge Coelho Simões / Tese (doutorado) - Universidade Estadual de Campinas, Instituto de Geociencias / Made available in DSpace on 2018-08-06T14:53:20Z (GMT). No. of bitstreams: 1 Soares_PauloValladares_D.pdf: 5205527 bytes, checksum: eb4881599c0c7069d10dde26bb2dac7e (MD5) Previous issue date: 2005 / Resumo: Esta tese apresenta os procedimentos para classificação de ÁreasHomólogas, relacionadas aos processos de infiltração, na Bacia Hidrográfica do Rio Paraíba do Sul. O método utilizado para adefinição destas áreas fundamenta-se na criação de ¿patches¿, agrupando algumas propriedadesdo terreno, as quais são capazes de armazenar água e manter a dinâmica hidrológica da bacia. Oselementos da paisagem utilizados na classificação destas áreas são: rochas e estruturas, relevo, solo, precipitação e uso do solo. Para cada tipo de elemento da paisagem aplicou-se um fator de escala de 1 a 5, que por sua vez corresponde a maior (5) ou menor (1) influência deste elementona capacidade de infiltração. A ferramenta utilizada na sobreposição dos mapas e na criação das Áreas Homólogas foi o ArcGIS®. A sobreposição dos mapas com os elementos da paisagemsendo estes devidamente ponderados, resultou em classes de capacidade de infiltração que variamde muito baixa a alta. Dois mapas de ÁreasHomólogas foram criados: um mapa regional, na escala 1:250.000, da porção média do Rio Paraíba do Sul,, com 7.600 km²; e um mapa da baciado Ribeirão Guaratinguetá, na escala 1:50.000, com 160km² a qual esta localizada na margemesquerda do Rio Paraíba do Sul. As ÁreasHomólogas, com alta capacidade de infiltração, estãosituadas entre os contrafortes da Serra da Mantiqueira e a planície aluvial na noroeste e a leste daBacia do Rio Paraíba do Sul, divisa do estado de São Paulo. Na área do Ribeirão Guaratinguetá as melhores áreas de infiltração estão na porção central e noroeste da bacia. Tanto em escalaregional quanto para a bacia representativa (Ribeirão Guaratinguetá) escarpas e áreas de planíciesaluvionares apresentam baixa capacidade de infiltração. No entanto, as áreas de escarpas podem ser consideradas como importantes áreas de transferência e as planícies aluvionares, como áreasde estocagem de água sendo esta responsável pelo abastecimento da rede de drenagem. A tesediscute e apresenta como indicadores ambientais: o uso da terra, posição e vazão das nascentes aolongo da vertente e vazão mínima dos cursos d¿água (vazão ecológica) / Abstract: This thesis intends to present procedures to classify Homologous Areas related to infiltration process in Paraíba do Sul river watershed. The method used to define these areas consist to create ¿patches¿, grouping several proprieties of the terrain in order to identify infiltration areas which are capable to suplly the storage water in the ground and to maintain the underground water system of the basin. The landscape elements used to classify these areas were: rocks and structures, land surface, soil characteristics, precipitation and land use. For each element itwas applied a values from 1 to 5 which corresponded the range of potential infiltration capacityvaring from low (1) to high (5). GIS (Arcview) was the tool used to overlay the maps of the atributes, already scaled according to its infiltration capacity, in order to create the map with the Homologous Areas. This procedure was carried out to evaluate the Homologous Areas in two scale: (1) regional map, 1:250,000 scale, was medium portion of Paraiba do Sul river, with 7,600square kilometers, and (2) Guaratinguetá river basin, 1:50,000 scale, with 160 square kilometers, located at left edge of Paraiba do Sul river. Homologous Areasin regional scale showed that high infiltration capacity areas are situated in hills, between scarps and alluvial plains in the north westportions of the region and in the east portion, limit of São Paulo State. For the Guaratinguetá river basin, the areas of high infiltration capacity are located in the central and northwest of the basin.For both analyses, scarp areas and alluvial plains presented low infiltration capacity. However, scarp areas are important in the transfer mechanism from production areas to storage areas. The aluvionar plains are capable to storage water and continuously supply the drainage systemwith it.This thesis discusses and indicates as environmental indicators: land use, dynamic of springs andminimum steam / Doutorado / Administração e Politica de Recursos Minerais / Doutor em Ciências

No abstract provided / Thesis / Bachelor of Arts (BA)