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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

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När e-handelsföretag går från larv till fjäril : En studie av hur små e-handelsföretag kan förbättra orderplock- och returprocessen utifrån ett Leanperspektiv. / When e-commerce companies go from caterpillar to butterfly : A study of how small e-commerce companies can improve order picking and return process from a Lean perspective.

Yousefi Mojtahedi, Ali, Samuelsson Larsson, Martin, Andersson, Sebastian, Rosell, Marcus January 2021 (has links)
Keywords: E-commerce, Order process, Return process, Order picking, Waste, Lean production, Process flowchart, Poka Yoka, 5S, Six Sigma, Kaizen, Kata. Introduction: To sell products on the internet, it is important to be at the forefront of internal routines and processes to not be overtaken by a competitor. Small e-commerce companies do not have the same resources to implement autonomous processes to the same extent as large e- commerce companies, therefore this study examines the shortcomings in the order picking and return process for small e-commerce companies and how these shortcomings can be remedied from a Lean perspective to have an opportunity to compete on the market. Purpose: The aim of this study is to develop different opportunities for improvement from a Lean perspective by analyzing different e-commerce companies, focused on its processes within order picking and return management. Method: The study has been done as a qualitative case study with a deductive approach and a critically realistic approach. The primary data has been collected through semi-structured interviews and observations. Conclusion: Shortcomings as motion, defects, waiting and non-utilized potential have been identified in the order pick process and return process. Suggested Lean techniques as 5S, Kaizen & Kata and six sigma have been presented as methods for improving the identified shortcomings that occur in these processes for e-commerce companies.
E-commerce
Order process
Return process
Order picking
Waste
Lean production
Process flowchart
Poka Yoka
5S
Six Sigma
Kaizen
Kata
E-handel
Returhantering
Orderplockprocess
Slöseri
Lean
Returprocess
Processkartläggning
Poka Yoka
5S
Sex Sigma
Kaizen
Kata
Business Administration
Företagsekonomi

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