The lack of scientific research covering the factors contributing to the growth and regulation of the private security industry (PSI) in India and South Africa gave rise to the study. The study used qualitative research methods, a case study design and documentary analysis techniques, including personal interviews supported by a qualitative questionnaire and e-mailing the questionnaires to participants, to achieve the purpose and objectives of the study. The researcher interviewed seven participants from India personally and eight responded to the qualitative questionnaire sent by e-mail. The researcher conducted eight one-on-one interviews with South African participants and eleven members responded to the qualitative questionnaire sent by e-mail. The researcher carried out a pilot study to identify any shortcomings in the qualitative questionnaire. The study examined various theories on regulations and regulatory frameworks and considered the theoretical aspects of regulating the private security industry. This study confirmed that private security is growing at a rapid pace in India and South Africa, and the common factors encouraging growth include socio-economic factors like rapid growth and infrastructure, increasing urbanisation, growth of the middle class, poverty and unemployment, illegal immigration, growth in private property and increase in personal wealth. Indian participants especially, felt strongly that an increase in terror attacks is a key factor contributing to the rapid growth of the PSI, whilst South African participants confirmed, a fear of political violence and being scared of civil unrest were reasons for the increased presence of the PSI in the country. The participants corroborated that statutory-based legislation imposed by the Private Security Agencies (Regulation) Act 2005 and the Private Security Industry Regulation Act 2001 is not wholly effective in regulating the PSI in India. / Ukusweleka kocwaningo lwesisayense olwengamela izinto ezinomthelela ekukhuleni kanye nemitheshwana yolawulo kwimboni yonogada bezokuvikeleka yangasese i-private security industry (PSI) eNdiya naseNingizimu Afrika kwenze ukuthi kube nalolu cwaningo. Ucwaningo lusebenzise izindlela ze-qualitative research methods, i-case study kanye nethekniki yohlaziyo lwamadokhumende, okubandakanya nama-interview nabantu ziqu, ngokusekelwa wuhla lwemibuzo ebhaliwe ye-qualitative kanye nohla lwemibuzo ebhaliwe (questionnaires) ethunyelwe nge-email kulabo ababambe iqhaza, ukufezekisa izinhloso nezinjongo zocwaningo. Umcwaningi wenze ama-interview nababambi qhaza abayisikhombisa ziqu baseNdiya kanti abayisishagalombili baphendule imibuzo yohla ebhaliwe ye-qualitative oluthunyelwe nge-email. Umcwaningi ubuye waba nama-interview okubhekana ubusu nobuso nababambi qhaza baseNingizimu Afrika abayisishagalombili, kwathi abayishumi nanye baphendula uhla lwemibuzo ebhaliwe ye-qualitative ethunyelwe nge-email. Kwenziwe ucwaningo lokulinga (pilot study) ukubheka ukuntengantenga kohla lwemibuzo ebhaliwe ye-qualitative. Lolu cwaningo luhlole amathiyori ahlukahlukene ngokwenziwa kwemithetho yolawulo kanye nohlaka lwemitheshwana yolawulo, kanye nokubonelela izingxenye zethiyori yemitheshwana yolawulo lwemboni yonogada bezokuvikeleka yangasese. Ucwaningo luqinisekise ukuthi imboni yonogada bangasese bezokuvikeleka ikhula ngokuyisimanga eNdiya kanye naseNingizimu Afrika, kanti okuyixhumanisayo nokufanayo, kubandakanya ukukhula kwezinto eziphathelene nabantu nezomnotho njengokukhula ngesivinini kwezingqalasizinda, ukuya kakhulu kwabantu ezindaweni zamadolobha, ukukhula kwe-middle class, inhlupheko nokusweleka kwemisebenzi, ukungena kakhulu kwabantu ababuya kwezinye izindawo ngokungemthetho (illegal migration), ukukhula kwempahla yangasese kanye nokwanda kokunotha kubantu. Ababambi qhaza baseNdiya bona banemizwa eqinile yokuthi uhlaselo lwamaphekulazikhuni (terror attacks) yinto enomthelela kakhulu ukukhuleni kwemboni ye-PSI. Ababambi qhaza baseNingizimu Afrika bona baqinise ukwesaba udlame lwezepolitiki kanye nokwesaba izivungu-vungu zovukelwano lwabantu, yikho okube yizizathu zokukhula kobukhona be-PSI ezweni. Ababambi qhaza baqinise ukuthi imithetho efakelwe ye-Private Security Agencies (Regulation) Act 2005 kanye nomthetho we-Private Security Industry Regulation Act 2001 ayisebenzi ngokufanele ukulawula kahle imboni ye-PSI eNdiya. / Esi sifundo sibe ngunozala wokunqongophala kophando lobunzululwazi malunga nezinto ezincedisa ekukhuleni nasekulawulweni korhwebo lokhuselo lwabucala, iprivate security industry (PSI), kwilizwe laseIndia naseMzantsi Afrika. Isifundo sisebenzise indlela yophando lomgangatho, uyilo lwenkqubo engumzekelo, uhlalutyo lwemibhalo, udliwano ndlebe lobuso ngobuso nabantu ngabantu, oku kuxhaswa luluhlu lwemibuzo olubhaliweyo noluthunyelwe kubathathi nxaxheba ngeimeyile ukuze kuphunyezwe iinjongo zesi sifundo. Umphandi udlane indlebe nabathathi nxaxheba abasixhenxe abavela eIndia kanti abasibhozo baphendule uluhlu lwemibuzo yomgangatho kwi-imeyile. Umphandi uqhube udliwano ndlebe ubuso ngobuso nabathathi nxaxheba abasibhozo eMzantsi Afrika kanti abalishumi elinanye bona baphendule uluhlu lwemibuzo yomgangatho kwi-imeyile. Kwaqhutywa isifundo sokutshayelela ngenjongo yokuqonda ukuba akukho zikhwasilima na kuluhlu lwemibuzo yomgangatho. Isifundo siphonononge iingcingane okanye iithiyori ezingemigaqo nezakhelo zemigaqo yolawulo kwaza kwaqatshelwa imiba yeengcingane emalunga nokulawulwa norhwebo lokhuseleko lwabucala. Esi sifundo singqine ukuba ukhuselo lwabucala lukhula ngesantya esikhawulezayo eIndia naseMzantsi Afrika, kwaye izinto ezikhuthaza oku kukhula ziquka imiba yezentlalo noqoqosho njengokwanda okukhawulezayo nezibonelelo, ukwanda kweendlela zokuphila budolophu, ukukhula kwezinga loluntu eliphakathi (middle class), ubuhlwempu nentswela ngqesho, ukufudukela kwamanye amazwe ngokungekho mthethweni, ukwanda kokufumaneka komhlaba wabucala nokwanda kobutyebi babantu. Abathathi nxaxheba baseIndia bathi bacinga ukuba ukwanda kohlaselo ngabagrogrisi kuphambili ekuncediseni ukukhula korhwebo lokhuselo lwabucala. AbaseMzantsi Afrika bona bangqina ukuba uloyiko lobundlobogela bezopolitiko nokoyika uvukelo mbuso zizizathu zokwanda kobukho borhwebo lokhuselo lwabucala kweli lizwe. Abathathi nxaxheba bavuma ukuba imigaqo esekelwe emthethweni nebethelelwa nguMthetho Wokhuselo Lwabucala wama-2005, iPrivate Security Agencies (Regulation) Act 2005 kunye nePrivate Security Industry Regulation Act 2001 ayisebenzi ngokufezekileyo ekulawuleni urhwebo lokhuselo lwabucala eIndia. / Criminology and Security Science / Ph. D. (Criminal Justice)

Published Article / In today's highly competitive business environment service delivery has become a key issue. Providing quality service could enhance an organisation's competitive advantage with beneficial financial implications. Service delivery requires the full cooperation and commitment of all the employees in the organisation, including management. The culture of the organisation supports this by eliciting a unified response from employees that supports the quality of service rendered to customers. In this regard the paper provides a statistical analysis of the impact of organisational culture on service delivery in a major South African private security company. Due to its applicability the Competing Values Framework (CVF) was instrumental in measuring the culture of the organisation and the award winning Baldrige Award Criteria in ascertaining its levels of service delivery.

Afrikaans text / The researcher was approached by the security industry to identify leadership shortcomings and to design a leadership course aimed at supervisory level. The research question YJas: "Is it possible to identify shortcomings in individuals in respect of leadership qualities and to address these shortcomings by means of a leadership training model?" After a background study, a leadership training model was developed ·and a bottom-up needs analysis was executed. The developed questionnaire was distributed and the response was statistically processed and interpreted. The target group was identified. The course was designed, presented and evaluated. The impact of this course will be determined through research after a period of 12 to 18 months by comparing and interpreting personnel statistics on aspects like absence without leave, personnel turnover, sick leave and a number of disciplinary hearings. / Die navorser is deur 'n sekuriteitsmaatskappy genader om leierskap­ tekortkominge te identifiseer en 'n kursus te antwerp en aan te bied wat op toesighouervlak gerig is. Die navorsingsvraag is : "Is dit moontlik om tekortkominge ten opsigte van leierskapkwaliteite te identifiseer en deur middel van 'n leierskap­ opleidingsmodel aan te spreek?" Na afloop van 'n agtergrondstudie, is 'n leierskapmodel ontwikkel en 'n onder-na-bo-behoeftebepaling uitgevoer. Die ontwikkelde vraelys is versprei en die terugvoere is statisties verwerk en ge'interpreteer. Die teikengroep is ge'identifiseer. Die kursus is antwerp, aangebied en geevalueer. Die impak van die kursus sal deur middel van verdere navorsing na 'n periode van 12 tot 18 maande getoets word deur die vergelyking en interpretering van personeelstatistieke met betrekking tot afwesighede sander verlof, personeel omset, siekteverlof en die aantal dissplinere verhore. / Curriculum and Instructional Studies / M. Ed. (Didaktiek)

Much has been written on the revanchist city (for example Smith, 1996; MacLeod, 2002; Belina and Helms, 2003) and the reclaiming of space from so-called ‘undesirables‘ through the means of the police. Here, the guiding ideas are policing strategies such as the ‘broken windows syndrome‘ (Kelling and Wilson, 1982) and ‘zero tolerance policing‘ (Giuliani and Bratton, 1994; Beckett and Herbert, 2008; Herbert and Beckett, 2010). However, the role of private security companies in the reclaiming of public space remains under-researched. Using a case study in Cape Town this research gap will be addressed in this study. Conceptualising the thesis through governance and territoriality, it will examine how revanchist ideas of reclaiming space from urban poor and street people lead to exclusionary processes in the quest for sanitised spaces. By taking private security companies out of the environment of mass private property in which they are most commonly studied (Shearing and Stenning, 1983; von Hirsch and Shearing, 2000; Wakefield, 2003), this thesis examines their role and impact on public spaces within the revanchist environment of Cape Town, South Africa. Here, fast and extensive developments in governance as well as in urban life, interwoven with exceptionally high crime rates, have created a flourishing market for private security companies. In this context this thesis examines the case of private policing companies operating in the core public spaces of the city; the research reveals their social ordering function and powers are the same as those usually associated with the public police. Drawing on these insights it is claimed that private policing companies manifest an evolution from private security companies towards the police, and that this continues the pluralisation of the policing landscape. By mapping the privately policed spaces within the case studies and analysing the functions the different governance actors carry out, this thesis also argues that social development actors become part of the policing landscape. Analysing the governance landscape and its close ties to private policing, it is argued that social development is becoming the softer side of policing. Combining effective private policing companies with social development in support of the state reveals that private governance actors are indeed powerful players in public spaces. Drawing on this governance of security and its associated power, the final argument will be that a different kind of public space is being developed. After consideration of the particular history of defunct public spaces in South Africa, it is claimed that no single public space exists anymore, but that we now face different public spaces, characterised through their different norms and rules, and the social groups that use them.

Mémoire numérisé par la Division de la gestion de documents et des archives de l'Université de Montréal.

Este estudo analisa o controle das empresas e profissionais de segurança privada no Brasil. A questão mais importante em relação ao controle da segurança privada é saber se é possível assegurar que o policiamento provido por esse setor seja executado de acordo com as regras públicas. A única forma de obter serviços aderentes a essas regras é fazer com que elas sejam levadas em consideração pelos profissionais que executam as atividades de policiamento privado. Estudiosos do policiamento concordam que os mecanismos mais capazes de produzir esses resultados estão localizados no interior das organizações. Levando isso em consideração, o objetivo desta tese de doutorado é entender as condições sob as quais as organizações de policiamento privado controlam seus funcionários de acordo com as normas públicas que regulam a prestação de serviços de segurança privada no Brasil. A hipótese que orienta o estudo é a de que esse controle ocorre quando as empresas de segurança percebem a existência de um ambiente institucional na qual os atores que exercem o controle externo da segurança privada (clientes, órgão regulador, Judiciário e mídia) são capazes de fazer com que comportamentos desviantes em relação às normas públicas sejam mais custosos para as empresas do que os investimentos necessários à estruturação de sistemas de controle interno aptos a prevenir tais comportamentos. Para avaliar essa hipótese foram realizados estudos de caso em quatro contratos de prestação de serviços de segurança, dois contratos para instituições financeiras e dois contratos para redes comerciais. A análise dos casos revelou que o modo como as empresas de segurança controlam internamente os seus funcionários é fortemente afetado apenas pelo controle externo realizado pelos clientes que contratam serviços de segurança no mercado. Quando os clientes remuneram contratos de prestação de serviços adequadamente e se interessam por condutas respeitosas, criam-se condições para a existência de sistemas de controle altamente estruturados e alinhados às regras públicas. O contrário também é verdade. Se os clientes não remuneram contratos adequadamente e desejam comportamentos desviantes em relação às normas públicas, o resultado tende a ser sistemas de controle interno com baixo grau de estruturação e alinhamento às regras públicas. Diante deste último cenário, a pesquisa mostrou que na maioria das situações os controles externos provenientes do órgão regulador, do Judiciário e da mídia não são capazes de atuar satisfatoriamente como última linha de defesa e correção de rumos. Esses achados apóiam as visões pessimistas presentes na literatura especializada, que vem sustentando a idéia de que existem déficits de governança e controle sobre as atividades de policiamento privado. / This work analyzes the control over Brazils private security companies and agents. The most important issue in relation to the control over private security is to know if it is possible to ensure that the policing provided by this sector is run in accordance with public rules. The only way to get security services following these rules is to ensure they are abided by the agents who perform private policing activities. Scholars of policing agree that the control mechanisms better able to produce these results are located within organizations. Taking this into consideration, the aim of this doctoral thesis is to understand the conditions under which private security companies control their employees in accordance with the public rules governing the provision of private security services in Brazil. The hypothesis that guides the study is that this control occurs when security companies realize the existence of an institutional environment in which those exerting external control over private security (customer, regulator, judiciary and media) capable of cause deviant behavior in relation to public standards are more costly for companies than the investment required to structuring internal control system able to prevent such behaviors. To evaluate this hypothesis four security services contracts underwent case studies, two from financial institutions and two contracts from department store chains. The analysis of the cases revealed that the way private security companies control internally their employees is strongly affected only by clients who hire these services. When clients adequately pay for a service contracted and they require proper care and respectful behavior, they create conditions for the existence of internal control systems highly structured and aligned to government rules. The opposite is also true. If clients do not pay for the contract properly and request a deviant behavior in relation to public standards, the result tends to be of internal control systems with a low degree of structure and alignment. In the face of this last scenario, the research showed that in most situations the external controls from the regulator, the judiciary and the media are not able to satisfactorily perform as a last line of defense and course corrections. These findings support the pessimistic views present in the literature, which have sustained the idea that there are governance deficits in activities of private policing.

A grande expansão dos serviços particulares de segurança, verificada em diversos países a partir de meados do século XX, traz à tona importantes questões relativas à responsabilidade do Estado sobre a segurança e sobre a necessidade de aprimoramento dos mecanismos de regulação e controle pelos órgãos responsáveis, sobretudo devido à diversificação das demandas por esse tipo de serviço, como as grandes empresas e os espaços privados abertos ao público, que representam hoje os principais consumidores dos serviços de segurança. A partir de parâmetros observados na literatura internacional, em documentos oficiais e nos dados relativos ao setor, este trabalho faz uma análise do marco regulatório existente no Brasil localizando as implicações relativas a algumas características mais problemáticas, como o treinamento e qualificação dos profissionais, a disseminação das empresas clandestinas, o segundo emprego dos policiais como guardas privados, o uso de armas de fogo e a questão das sanções e da regulação de acesso empregadas na segurança privada. / The growth of private security verified in many countries in the middle of twentieth century displays important questions about state responsibility in relation to the security and the need to improve the mechanisms of control and regulation, especially due the new and diversified demands for this kind of service, like the big enterprises and the private spaces open for the public which represent today the main costumers of security services. Taking into consideration approaches observed in the international literature, official documents and the data relative to this sector, this work analyze the Brazilian regulatory framework, showing the implications about some more problematic features, like the training and qualification of the professionals, the dissemination of illegal enterprises, the second job of the public police in the private security, the use of firearm and the question about the sanctions and regulation of access used in private security.

O mundo contemporâneo vem passando por importantes mudanças no conjunto de atividades que chamamos de policiamento. Dentre essas mudanças, o processo de expansão da segurança privada é um dos aspectos que mais chama a atenção, pela dimensão e pela influência que o setor exerce hoje na maior parte dos países em que se têm informações substantivas sobre o tema. Este trabalho tem como objetivo discutir o impacto que a expansão dos serviços de segurança privada tem causado nas atividades de policiamento - em especial em relação às inter-relações entre esses serviços e as polícias - em suas tarefas de prevenção do crime e da violência. O estudo específico acerca dessa inter-relação é realizado a partir da análise de três espaços específicos, localizados na cidade de São Paulo e adjacências, que possuem policiamento realizado por forças privadas. / The contemporary world is undergoing major changes in the set of activities that we call policing. Among these changes, the expansion of private security is one of the aspects that draws the most attention, because of the size and influence that this industry has today in most countries that have substantive information on the subject. This paper aims to discuss the impact that the expansion of private security services has caused on the activities of policing, especially in relation to the interrelationship with the police, in its crime and violence prevention tasks. The specific study concerning this interrelation is achieved by analyzing three specific spaces, located in São Paulo and surrounding areas, which are conducted by private forces of policing.

Les violences corporelles émaillent le quotidien des agents de sécurité en établissements de nuit. Leurs rôles de "videur" et de "portier" visent à prévenir, traquer et gérer les conflits ; ils se structurent autour de la perspective de la brutalité physique et du risque de survenues de blessures graves. Les violences en établissements de nuit constituent une problématique mondiale invariablement criminologique, quasi absente de la recherche française. Le terrain de cette recherche originale est l’observation et l’analyse du conflit, du face-à-face au corps à corps, hors du lynchage et des violences intimes. L’immersion, par ethnographie énactive, est adaptée à l’étude de situations légalement risquées et propices à la mythification. De manière complémentaire, la sociologie d’E. Goffman fournit un point de départ intéressant pour analyser le maintien, la rupture, et le rétablissement des cadres, oscillant entre la situation et les éléments situés. L’étude démontre que le conflit face-à-face suit un processus échelonné, du heurt à la rixe, en passant par la bagarre, répondant du rituel d’interaction. Cet élément de désordre, dans la confusion parfois apparente, profondément enraciné dans la culture de la violence, qu’il structure en retour, reste ordonné en lui-même. Il est un élément organisateur de l’ordre social. L’appréhender restitue la notion de brutalité physique et questionne le seuil de définition de la violence. Cela nécessite d’interroger le sentiment d’agression et le passage à l’action, dans une dynamique situationniste et processuelle, où les déplacements, gestes et mouvements en eux-mêmes, sont des éléments clefs / Nightclub security officer’s daily job is punctuated by physical violence. Their roles as bouncer and doorman aim to prevent, track down and manage conflicts. Their professional activity is structured around the perspective of physical brutality and the risk of the occurrence of tragic events. The field work of this original research consists of the observation and analyze of conflicts: the face to face and hand to hand, excluding intimate violence and lynching. Violence in night spots constitue a worldwide criminological problem. However, it remains absent from French researches. Bodily immersion and observations by enactment ethnography are appropriate ways to study legally risky and mythologizing situations. E. Goffman’s sociology is an interesting starting point to analyze the conservation and the rupture of frames, swinging between the situation and the situated social performances. The study shows that the face to face conflict follows a graduated process: from clash to brawl, threw fight, being an interaction ritual. This disorder element, that sometimes seems confused, has its origins anchored in the violence culture which it structures in return. Conflict stays organized and is an organization element of the social order. Having an understanding of it brings back to the notion of physical brutality and questions the threshold of thedefinition of “violence”, the feeling of aggression and the “acting out” in a situationist and processual research dynamic in which moves, gestures and movement themselves become key elements.

The post-Cold War era saw the extraordinary expansion of UN activity in the maintenance of global peace and security. Such a rapid expansion led to organizational over-stretch and failure and many in the international community began searching for ways to improve UN peacekeeping by reducing deployment time. In the mid-1990s, the Dutch, Canadian and Danish governments released proposals for a UN rapid reaction capability. Unfortunately, of the three proposals only the Danish proposed Stand-by High Readiness Brigade (SHIRBRIG) was implemented. The lack of movement toward UN rapid reaction is due to a number of factors, namely the loss of post-Cold War idealism, a disconnection with the political reality of the time and cost concerns. More fundamentally, rapid reaction posed a threat to state primacy. / October 2006