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This thesis is an exploration of two interconnected areas: Acceptance and Commitment Therapy (ACT) training for helping professionals (HPs) and psychological flexibility in helping professionals. The ACT model holds that HPs need to be psychologically flexible (or, herein, flexible) in order to be effective ACT practitioners, and thus a primary goal of ACT training is to enhance participant flexibility. The first chapter is a systematic review of studies that have evaluated the effectiveness of ACT training. It focused on ACT training practices and outcomes related to knowledge, skills, and psychological flexibility in HPs. The results of this review suggested that ACT training can be effective in providing HPs from a range of occupational background with the necessary knowledge and competency to deliver ACT interventions. Furthermore, ACT training can increase HP flexibility. However, confidence in these findings is limited due to methodological weaknesses, particularly variability in ACT training practices, inconsistent use of available measures, a lack of psychometrically robust measures to assess ACT knowledge, and the absence of a flexibility measure designed for use with HP populations. Recommendations were made regarding future research needs in this area, including the development of a HP-specific measure of flexibility. The second chapter reports on the development and initial validation of a measure designed to assess flexibility in the specific context of professional helping, called the Mindful Healthcare Scale (MHS). The results of two studies employing two separates samples of HPs provided good preliminary evidence of the MHS's factor structure and internal validity. The MHS was also found to converge in theoretically-consistent ways with other measures of flexibility and constructs related to the occupational functioning of HPs including burnout syndrome, self-compassion, and empathy. These findings suggest that the MHS may have considerable utility in relation to ACT training for HPs and may also advance our understanding of flexibility's role in HP occupational well-being and functioning.

Since hi-technology industry production is complex and with specific flow. One step mistake may cause huge loss. The professional engineer employee who deal with process problem are getting more and more important. To win the competition and market share, TFT-LCD manufacturers aggressively invest larger and advance product line, and create big gap between human resource demand and supply. However, TFT-LCD industry just developed a few years ago in Taiwan, experience engineers are not enough to satisfy these fast expand request. To choice suitable employee from volunteers, using Competence Choosing Model is considered and efficiently in particle and in academic analysis. Most researchs discuss Competency model with scales without weight. The study constructed a competence-based model for choosing engineers professional with Analytic Network Process (ANP), and this model include weight for each item. Besides, this model could help C company to select engineering professional efficiency, reduce corporation cost. The findings are as follows: 1.Confirm key competence items for engineering professional, and built up a analysis struce. Therefore, C company may would figure out important key items. 2.Deciding weight for each competency index with Analytic Network Process. The result considered depending relationship between indices correspond with practice, clearly numerical data also help to reduce uncertin in decision process. 3.Inspect with really engineering professional performance records and weight computed results, this model could identify high performance engineering professional correctly. 4.Comparing the results come from Analytic Hierarchy Process and Analytic Network Process, some weight difference between these 2 methods. That means depanding and feedback relationship between indeics may not ignored.

Existing authors (Reichert, 1998; Watson 2009) have described the unique positive impact of Animal Assisted Therapy in Counseling (AAT-C) on the client’s perception of the therapeutic alliance as well as the professional counselor’s ability to build positive alliances quickly. When implemented with appropriate education and training, AAT-C can positively impact the therapeutic experience of a diverse range of clients across a wide variety of settings (Chandler, 2012; Fine, 2004). AAT-C requires a specialized set of skills and competencies that allows professional counselors to incorporate specially trained animals into the counseling process to influence the therapeutic process in ways that are beyond the scope of traditional counselor-client helping relationships (Stewart & Chang, 2013). However, there is currently no definition of counseling-specific competencies to guide practitioners in this specialty area. To address this gap, the presenters conducted an investigation using the Grounded Theory Method (Charmaz, 2006; Guba & Lincoln, 1989) to address the following research question: What knowledge, skills, and attitudes are required of competent practitioners of AAT-C? Based on the themes and subthemes that emerged from the data, the authors constructed a theoretical framework which represents competencies in AAT-C. Using this theoretical framework, the authors uncovered a total of nine essential competency areas for professional counselors utilizing AAT-C. They are divided into three domains in accordance with the competency framework that includes Knowledge, Skills, and Attitudes (Myers & Sweeny, 1990).

Made available in DSpace on 2015-12-06T23:05:32Z (GMT). No. of bitstreams: 0 Previous issue date: 2005 / O Brasil apresenta um dos mais agudos processos de envelhecimento populacional dentre os países mais populosos. A proporção de indivíduos idosos aumentou de 6,1% (7.204.517 hab.), em 1980, para 8,6% (14.536.029 hab.), em 2000 (IBGE, 1981, 2001). Esta mudança tão rápida no perfil demográfico expõe o setor publico à necessidade de adotar medidas que possam combater iniqüidades, desenvolvendo ações à luz de um olhar multidimensional. Na área da saúde publica há a exigência de uma assistência onde estejam previstas as peculiaridades desta demanda. Isto leva á necessidade de rever as formas de atuação e capacitação dos profissionais de saúde na atenção ao idoso. Neste sentido, este trabalho investiga a atenção ao idoso e o perfil profissional do médico e do enfermeiro, visando ao planejamento da capacitação de médicos e enfermeiros para este atendimento. É feito um recorte, situando o estudo na capacitação de profissionais que atuam em Unidades Básicas de Saúde (UBSs), partindo da perspectiva do envelhecimento ativo, visto como ciclo de vida. Tem como lócus da pesquisa a cidade de Santos, que apresenta elevado índice demográfico de indivíduos idosos (15,6%), e uma ampla rede municipal de assistência a essa população. Utiliza como método para definir o perfil profissional de médicos e enfermeiros de UBSs que atuam com idosos a escuta de gestores e formadores de saúde da cidade de Santos, através da técnica do grupo focal, e do diálogo com a literatura. Após a analise dos dados, foram estabelecidos como eixos norteadores as competências do profissional de saúde e a qualidade de vida, para o delineamento do perfil profissional. Como produto final é proposta uma matriz de competências, instrumento sugerido como contribuição para operacionalização do planejamento de capacitação do profissional de saúde. / Brazil presents one of most acute aging processes among the world's most populous countries. The proportion of elderly has increased by 6.1% (7,204,517 inhabitants) in 1980 and by 8.6% (14,536,029 inhabitants) in 2000 (IBGE, 1981,2001). Such a fast change in the demographic profile leads the public sector to the need of adopting measures that may face inequities by taking action with a multidimensional focus. In the Public Health area there is a requirement for assistance that accounts for such peculiarity of demand. Thus the present work investigates the health care of the aged and the professional profile of medical doctors and nurses, aiming the planning of professional education. The study focuses the qualification of professionals working in Santos Basic Health Units from the active aging perspective, viewd as a life cycle. Santos presents high demographic index of elderly (15.6%) and a wide municipal assistance network for that population. The professional profile of the medical doctors and nurses of Basic Health units working with elderly was defined on basis on the pertinent literature and the focal group technique was used with Santos health managers and educators. After the data analysis the competencies of the health professional and quality of life constituted the guidelines for the delineation of the professional profile. The study finally indicates a competency framework as a suggested tool for the implementation of the qualification planning for health professionals. / BV UNIFESP: Teses e dissertações

This research studies the impact of consultancy competency and consultation mode on the service quality of management consulting firms in the emerging market of Nigeria – the largest economy in Africa. It explains the consultant competency and the adopted consultation approach of the ‘Big Four’ (PwC, Akintola-Deloitte, Ernest and Young, and KPMG) management consultancy firms from the resource based-view (RBV) and institutional theory of the firm. The conceptual framework of management consulting directing this study is generated from earlier research (Canavan et al., 2013; Jang et al., 1997, 1998; Patterson, 2000; Parasuraman, 1988; Kisang et al., 2012; Pugh et al., 1968; Oliver, 1980). Previous research has examined factors that are important for management consulting success, however, one of the remaining challenges is to investigate the associations among these factors. Furthermore, there seems to be a relative disregard for the associations between these management consulting factors and service quality. This study aims to advance the RBV and make theoretical contributions in several ways. First, it identifies and proposes that the professional and managerial competencies of the consultants are the key assets of the management consultancy firms needed to sustain and further their competitiveness in emerging markets. Specifically, we argue that these competencies are particularly valuable and have direct impact on management consultancy firms’ service quality. Also, from an institutional perspective, this study proposes that multinational management consulting firms must have the capacity to deliver quality in a consultation mode suitable to their various clients in different countries for sustainability. Specifically, we argue that the particular consultation mode adopted by the consulting firm impacts the quality of consultation service rendered to its clients in the Nigerian market, determining its firms’ client satisfaction levels. This study utilized a mixed methods approach (Creswell, 2003), which entailed the use of both qualitative and quantitative methods in assessing this research’s questions. 13 senior management consultants were interviewed, and survey data was collected from 311 business clients of these management consultancy firms situated in the three most industrious states in Nigeria, which are Abuja (North), Lagos (South-West), and Port Harcourt (South-South). The results of this study show that the service quality of well-established western management consulting firms is significantly influenced by their consultation mode, as well as both their professional and managerial capabilities, irrespective of their client’s organizational structure. This study also finds that client experience levels in dealing with management consultants considerably moderates the relationship between these firms’ service quality and their client satisfaction in this strategic context. Our study advances the RBV and institutional theories, highlighting that the consultation modes, professional competencies, managerial competencies and client experience levels are the key competitive factors of western management consulting firms in Nigeria.

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The purpose of this dissertation is first to provide an overview of professional competency development and teaching in veterinary education, and then to address the dearth of research in this area by examining students' motivational perceptions of their courses, how these perceptions compare and contrast across courses, and how their perceptions relate to their effort levels and course ratings. Professional competencies encompass cognitive, social, and personal resource skills such as interpersonal communication skills, collaboration, management, promotion of public health, lifelong learning, ethics, diversity competence, and adaptability to changing environments. The inclusion of professional competencies as a requisite portion of the veterinary curriculum has evolved substantially over the past 20 years. In this dissertation, two manuscripts are presented. The first (Chapter 2) is a literature review exploring the past 20 years of professional competency teaching and its development within, and inclusion into, the veterinary curriculum. The first manuscript concludes by describing recommendations from the literature for effective methods of inclusion of professional competencies into the veterinary curriculum. The second manuscript (Chapter 3) details a study conducted in a veterinary college with the aim of determining the extent to which students' motivational perceptions of their courses affect their effort and course ratings in veterinary courses. A second purpose of this study was to identify teaching strategies that can be used to improve the quality of teaching in professional competency courses. Results indicated that perceptions of empowerment, usefulness, and interest have the strongest relationship with effort and course ratings. Based on student responses to open-ended items, suggestions were made that instructors can use to improve student perceptions in their courses as a means to potentially increase student effort levels and overall course ratings. Together, these manuscripts contribute to current motivational theories and offer instructional design ideas to curriculum designers and educators who wish to improve students' motivation and engagement in professional competency development. / Doctor of Philosophy / The overall purpose of this dissertation was to explore student motivation within veterinary education with the goal of identifying ways to improve veterinary courses as well as students' willingness to put effort into their coursework. This study focused primarily on the teaching of professional competencies, which refers to skills in communication, collaboration, management, promotion of public health, lifelong learning, ethics, diversity competence, and adaptability to changing environments. The importance of mastering these skillsets has steadily increased in importance over the past two decades and continues to be an underdeveloped area of many veterinary curricula. There are two manuscripts included in this dissertation. Manuscript 1 (Chapter 2) is a literature review exploring the development of professional competency teaching over the past 20 years and its inclusion into the curriculum at most veterinary colleges. The first manuscript concludes by describing recommendations from the literature for effective methods of inclusion of professional competencies into the veterinary curriculum. Manuscript 2 (Chapter 3) details a study conducted in a veterinary college in which students were surveyed and asked about multiple aspects of their veterinary courses. The purpose of this study was to identify teaching strategies that can be used to improve the quality of teaching in professional competency courses, with the hope of improving students' motivation and effort levels as well. Together, these manuscripts contribute to current motivational theories and offer instructional design ideas to curriculum designers and educators who wish to improve students' motivation and engagement in professional competency development.

本研究為新竹縣國民中學主任培訓之研究。旨在瞭解國民中學學校人員對培訓目標及實施方式、培訓課程運作內涵及對國中主任專業能力知覺之看法，探討其關係，進而依研究結果提出建議。 　　首先進行文獻探討，作為架構研究的理論基礎；接著，實地訪談2位培訓業務專家;問卷調查325位學校人員(新竹縣共發出325份問卷，可用問卷311份，可用率為96%)以分析看法、驗證理論；最後，依研究結果進行討論與結論建議。研究主要發現如下： 一、主任培訓目標及實施方式、課程運作內涵及專業能力的看法： （一）主任培訓目標包括熟悉行政管理實務、整合處室發展方向、培養教育專業責任能力、具有教學領導的能力、發展公共關係、陶冶博雅通識知能五個向度；其整體、分向度得分均為中上，其中以熟悉行政管理實務得分最高。主任培訓實施方式包括實務模擬演練、案例研討、師傅經驗傳承、學校實習、分組討論活動、國內教育機構參訪、歷程檔案建置、多元評量、讀書會、心得(活動、專書)報告、國外教育機構參訪、講述法、網路研討、童軍活動(木章基訓)、班會等方式；其整體、分向度得分均為中上，其中以實務模擬演練的方式得分最高。 （二）主任培訓課程運作內涵包活實務實習課程、師傅教導課程、博雅通識課程、專業培育課程四向度；其整體、分向度得分均為中上，其中以實務實習課程得分最高。 （三）主任培訓專業能力包括行政管理能力專業、處室發展能力專業、專業責任能力專業、教學領導能力專業、公共關係能力專業五向度；其整體、分向度得分均為中上，其中以知覺行政管理能力專業得分最高。 二、不同背景變項在培訓目標及實施方式、課程運作內涵及主任專業能力得分差異情形： （一）不同背景變項在主任培訓目標及培訓實施方式得分方面：研究發現年齡、最高學歷、服務年資、現任職務有顯著差異，性別、擔任主任年資、學校規模、學校所在地、培訓地點沒有顯著差異。 （二）不同背景變項在課程運作內涵得分方面：研究發現年齡、服務年資有顯著差異，性別、最高學歷、現任職務、擔任主任年資、學校規模、學校所在地、培訓地點沒有顯著差異。 （三）不同背景變項在主任專業能力得分方面：研究發現年齡、服務年資、現任職務、學校規模有顯著差異，性別、最高學歷、擔任主任年資、學校所在地、培訓地點沒有顯著差異。 三、培訓目標及實施方式、課程運作內涵對主任專業能力的預測情形： 　　培訓目標及實施方式之培訓目標對整體主任專業能力有顯著的預測力；培訓課程運作內涵之專業培育課程、實務實習課程、博雅通識課程對整體主任專業能力有顯著的預測力。最後，本研究根據研究的發現，提出相關建議，俾供教育行政機關、接受培訓人員及後續研究之參考。 / The main purpose of this research was to investigate the director preparation goal setting and preparation method, director professional preparation curriculum and director professional competency. The study included literature analysis, survey method with an interview, and survey method with a questionnaire. The purpose of survey method with 2 specialists were aimed to explore the opinions of specialists. The research instrument was distributed to 325 junior high school principals、directors and teachers in Hsinchu county and 311 valid samples were used in this study（response rate was 96%）. The data obtained were interpreted using description statistics, t-test, correlation and ANOVA, Scheffé posteriori comparison, and content analysis. Based on the statistics analysis of the questionnaire, this study finds reaches the following results: A. In the aspect of director preparation goal setting and preparation method: 1.The director preparation goal setting include five parts:(1)professional administrative management,(2)group development direction,(3)professional responsibility,(4)instruction leadership,(5)public relationship. The perception of principals, directors and teachers were above average agreement of the five parts. For directors, the best dimension is “professional administrative management”. The preparation method include fifteen parts：(1)imitate practice,(2)case investigates,(3) mentor,(4)school practice,(5)divide into groups discussion campaign,(6)domestic educational organization visit,(7)course files build,(8)multivariate comment,(9)reading meeting,(10) the report of study (activities and special books),(11)foreign educational organization visit,(12)speech,(13)network investigate,(14)military campaign( wooden chapter base standard),(15)the square types such as class meeting. The perception of principals, directors and teachers were above average agreement of the fifteen parts. For directors, the best dimension is “imitate practice”. 2. Teachers’ age, highest educational degree, years of service and position of service have significant influences on director preparation goal setting and preparation method. But teachers’ sexual, years of director service, school size, places do not have any significant influences. B. In the aspect of director professional preparation curriculum: 1.The director professional preparation curriculum include four parts: (1) intern,(2)mentor,(3)leadership,(4)professional preparation. The perception of principals, directors and teachers were above average agreement of the four parts. For directors, the best dimension is“intern”. 2. Teachers’ age and years of service have significant influences on director professional preparation curriculum. But teachers’ sexual, highest educational degree, position of service, years of director service, school size, places do not have any significant influences. C. In the aspect of director professional competency: 1.The director professional competency include five parts: (1)professional administrative management,(2)group development direction,(3)professional responsibility,(4)instruction leadership,(5)public relationship. The perception of principals, directors and teachers were above average agreement of the five parts. For directors, the best dimension is“professional administrative management competency”. 2. Teachers’ age, years of service, position of service and school size have significant influences on director professional preparation curriculum. But teachers’ sexual, highest educational degree, years of director service, places do not have any significant influences. D. In the aspect of relationships among the director preparation goal setting and preparation method, director professional preparation curriculum and director professional competency: 1. There was positive correlation and regression existed among the director preparation goal setting and preparation method, director professional preparation curriculum and director professional competency. 2. Directors’ preparation goal setting and preparation method, director professional preparation curriculum did promote director professional competency In the last part, based on the research results, the researcher proposed some suggestions for educational administrative agencies, directors and researchers, hoping to benefit the junior high school education in the future.

O problema de investigação que originou esta tese foi o questionamento acerca de quais competências devem constituir o perfil de empreendedores dedicados à gestão de empreendimentos populares solidários. O estudo foi realizado com participantes de cooperativas de coleta e tratamentos de resíduos sólidos, buscando identificar, descrever e analisar as competências que melhor contribuem para que essas pessoas consigam dedicar-se aos processos de trabalho próprios dessas cooperativas, mas também exercerem funções administrativas e gerenciais que são essenciais à sobrevivência do empreendimento. Essas cooperativas integraram o Projeto de Implantação da Incubadora de Empreendimentos Solidários de São Bernardo do Campo, o que permitiu analisar se e como esse processo de incubação contribuiu para o desenvolvimento do perfil de competências desses empreendedores. O objeto de pesquisa dessa investigação foram os catadores participantes dessas cooperativas de coleta e tratamento de resíduos sólidos recicláveis que são acompanhadas pelo projeto, na região do Grande ABC Paulista. Foi realizada uma pesquisa de caráter exploratório e descritivo, com a utilização do método qualitativo do estudo de caso, com análise documental, entrevistas e a técnica etnográfica da observação participante. A problemática da pobreza, a desigualdade social e as iniciativas públicas, privadas e do terceiro setor visando criar oportunidades de trabalho e renda para os mais pobres no Brasil, constituem o pano de fundo dessa pesquisa. Os resultados apontam que as organizações solidárias necessitam das competências individuais para sua sustentação e que essas competências podem ser desenvolvidas em processos de incubação como esse que é apresentado no presente estudo. Os empreendimentos solidários são organizações que não possuem como objetivo estratégico o lucro e sim a remuneração regular daqueles que neles trabalham como associados e o fortalecimento das relações intragrupais com o desenvolvimento da confiança e da cooperação. Nesse sentido, para compreender esses empreendimentos e o desempenho de seus integrantes é necessário considerar duas dimensões da sua dinâmica, o empreendedorismo e a solidariedade que se sustentam sobre as competências das pessoas que lá trabalham. / The research problem that gave rise to this thesis was the question about which competencies should be the profile of entrepreneurs dedicated to the management of popular solidarity enterprises. The study was conducted with participants from the collection and treatment of solid waste cooperatives , seeking to identify, describe and analyze the capacities that better contribute to that these people are able to devote himself to the work processes of these cooperatives , but also exercise administrative and managerial functions that are essential to the survival of the enterprise . These cooperatives have integrated the Project Implementation of the Entrepreneurial Incubator Solidarity of São Bernardo do Campo , which allowed us to analyze if and how this incubation process contributed to the development of the competencies profile of these entrepreneurs. The research object of this investigation were the participants collectors such collection and processing of recyclable solid waste cooperative that is accompanied by the project, in the Greater ABC Paulista region. An exploratory and descriptive research, using the qualitative method of case study to document analysis, interviews and ethnographic technique of participant observation was conducted. The problems of poverty, social inequality and public, private and third sector initiatives aimed at creating job opportunities and income for the poorest people in Brazil, is the background of this research. The results indicate that the solidarity organizations require individual competences for their support and that these capacities can be developed in incubation processes like this that is presented in this study. The solidarity enterprises are organizations that do not have as a strategic motive the profit, but the regular remuneration of those who work in them as associates and strengthening of intragroup relationships with the development of trust and cooperation. Accordingly, to study them is necessary to consider a dimension of entrepreneurship and other associations of which they sustained on the skills of the people working there.