Background:  With the ever-growing advancement of technology and the implementation of new groundbreaking technology in our day-to-day lives, a path of curiosity was opened that attracted attention. Just how much does the use of artificial intelligence (AI) affect consumer behavior and how much do consumers trust AI.    Purpose:  The purpose of this thesis is to explore the effects of the implementation of AI and machine learning in marketing on consumer behavior and measure the level of trust consumers have towards this advancement of technology.    Method: This research study is conducted through a qualitative method while taking advantage of interviews from individuals based in Sweden ranging from ages of 18 to 30 carried out in a thematic analysis approach.   Conclusion: the results show that implementation of AI in marketing has direct effect on the consumer behaviour. The authors have used various different of primary data collected from a number of interviews and secondary data from depth research of articles as well application of consumer decision model (CDF) to analyse and evaluate the findings.

Because of the adaptation to technological and social changes, the advertising environment is constantly evolving and today the central part of online advertising is called Programmatic advertising. It’s an automated media buying technique that involves targeting individual consumers in real-time. However, previous research shows that high frequency is one of the most important issues within programmatic advertising and not all ads bought programmatically is in frame of a good frequency. Furthermore, theories indicate that frequency influences consumers’ attitudes towards advertising, which lead to our research question: “How does high frequency exposure affect consumers’ attitudes towards programmatic advertising?” The purpose of this research is therefore to get a deeper understanding of how highly frequent exposure of programmatic advertising affect consumers’ attitudes towards it. We found that Irritation, Invasiveness, Likeability of relevance and Recognition are terms examined in previous studies related to individually targeted advertising or frequently exposed advertising. In order to carry out an explanatory research, we measured these variables including frequency with a quantitative survey and made statistical calculations such as correlation and regression analyses to see if our hypotheses were supported. The analyses indicated average causal relationships between Frequency and Irritation as well as between Frequency and Likeability of relevance whereas the causal relationships between Frequency and the other two variables were weak. We concluded based on our study that highly frequent exposed programmatic advertising is affecting consumer attitudes both positively with relevance, and negatively causing irritation. However, the relevance that comes with programmatic advertising generates a stronger feeling of likeability than of irritation. / Annonsering utvecklas ständigt, främst genom anpassning till tekniska och sociala förändringar, och idag kallas den centrala delen av onlineannonsering för Programmatisk annonsering. Det är en automatiserad metod för att köpa individuellt riktade annonser i realtid. Tidigare forskning visar dock att hög frekvens är ett av de viktigaste problemen inom programmatisk annonsering. Vidare indikerar tidigare teorier att frekvens influerar konsumenters attityder gentemot annonsering vilket ledde fram till vår problemformulering: “Hur påverkar hög frekvens av programmatisk annonsering konsumenters attityder?”. Vårt syfte med uppsatsen var därmed att få en djupare förståelse för hur frekvent exponering av programmatisk annonsering påverkar konsumenters attityder mot det. Vi konstaterade att Irritation, Inkräktande, Relevans och Igenkännande är termer som är granskade i tidigare forskning relaterat till individuell riktning av annonsering eller frekvent annonsering. För att kunna genomföra en förklarande undersökning mätte vi dessa variabler samt Frekvens i ett kvantitativt frågeformulär och gjorde statistiska uträkningar som korrelation - och regressionsanalyser för att se om vi har stöd för våra hypoteser. Analyserna indikerade ett medelstarkt kausalt samband mellan Frekvens och Irritation samt mellan Frekvens och Relevans medan de kausala sambanden mellan Frekvens och de två andra variablerna var svagt. Baserat på vår studie kunde vi dra slutsatsen att frekvent exponering av programmatisk annonsering påverkar konsumenters attityder både positivt genom relevans och negativt genom skapandet av irritation. Relevansen som kommer med programmatisk annonsering genererade dock högre uppskattning än känslan av irritation.

The marketing process has undergone significant changes over the years, due to new technologies. Among these advancements, artificial intelligence (AI) has been increasingly used to generate advertising messages and images. This study examines consumers' perceptions of AI-generated advertisements, with a focus on the influence of age. Participants were divided into two groups, with one group believing the ads were human-created and the other assuming they were AI-generated. Results indicated that perceived ad falsity led to more negative perceptions. However, younger individuals exhibited more favorable attitudes toward AI-generated ads compared to older individuals. Despite an overall negative bias towards AI-generated ads, one AI-generated ad was received as most positively across all age groups, supporting prior research that AI-generated content can be well-received. A theoretical model was built and tested to explore the relationship between age and ad perception, suggesting that prior experience with AI, attitudes towards AI, and AI credibility sequentially mediate this relationship. While the effect of machine heuristics was found to be nonsignificant, it did influence AI credibility, indicating potential avenues for future research.

En las tres últimas décadas la llamada cultura .COM ha causado una revolución tan grande como la de la imprenta en su momento, revolución que potenció las comunicaciones y por ende la manera de comerciar y consumir. Con un crecimiento mundial continuo y orgánico ha logrado migrar la costumbre de los consumidores obligando a los medios de comunicación tradicionales a reinventarse o desaparecer. Nuestro país no es ajeno a este cambio registrando un aumento importante en los 15 últimos años y aunque todavía se considera la web como soporte del negocio original, la exposición de productos nacionales a nivel mundial, y de negocios transversales han crecido exponencialmente, muchas veces obteniendo márgenes en mercados donde no se esperaba una penetración. En el 2010 el número de peruanos con acceso a información digital era de 34.8%, para el 2017 este número ya era del 48.8% con un crecimiento promedio de 2% por año; esto coloca a los medios de comunicación tradicional en una encrucijada; pero también nos brinda una gran oportunidad. Bajo esta oportunidad presentamos nuestro proyecto: Una plataforma digital de comunicación deportiva, la cual gracias a tecnologías de información (Big Data) dirigiría sus contenidos a los mercados que mejor paguen por los espacios de publicidad. Los contenidos se ajustarán en tiempo real según la información que obtengamos vía SEM y serán trabajados en tiempo real por redactores especializados en generar contenido deportivo polémico y divertido. Esto permitiría captar visitas que sean fieles y regresen, y además rentabilizaría por la venta de espacios vía publicidad programática, gracias a la cual venderemos nuestros espacios a los mejores postores en tiempo real. / In the last three decades the so-called .COM culture has caused a revolution as big as the printing press in its time, a revolution that enhanced communications and therefore the way we trade and consume. With a continuous and organic worldwide growth, it has managed to migrate the consumers' habits, forcing traditional media to reinvent themselves or disappear. Our country is no stranger to this change, registering a significant increase in the last 15 years and although the web is still considered as the support of the original business, the exposure of national products worldwide, and transversal businesses have grown exponentially, often obtaining margins in markets where penetration was not expected. In 2010 the number of Peruvians with access to digital information was 34.8%, by 2017 this number was already 48.8% with an average growth of 2% per year; this places the traditional media at a crossroads; but also gives us a great opportunity. Under this opportunity we present our project: a digital platform for sports communication, which thanks to information technologies (Big Data) would direct its contents to the markets that best pay for advertising spaces. The contents will be adjusted in real time according to the information we obtain via SEM and will be worked on in real time by writers specialized in generating controversial and entertaining sports content. This would allow us to capture visits that are loyal and return, and would also be profitable through the sale of spaces via programmatic advertising, thanks to which we will sell our spaces to the best bidders in real time. / Trabajo de investigación

Digital marketing is constantly adapting and evolving in line with technological advances. One of these advances is the digitalization, which has given rise to Programmatic Advertising (PA). In order to practice PA, the companies need to collect data about consumers' preferences and personal interests. On the other hand, consumers have a need to protect their privacy. The needs of these two parties cross each other which creates the tension, called the Personalization-privacy paradox. In this study, we intend to investigate consumers' attitudes towards PA and whether personalization gives rise to improved browsing experiences or evenviolates their privacy. A quantitative study was conducted, where the independent variable was called Personalization and the dependent variables - Attractiveness, Annoyance, Invasiveness and Trade-off. The results of bivariate regression analysis showed that all of the dependent variables of the study were statistically significant. The results also illustrated that the majority of the respondents experienced PA ads as beneficial, but also invasive. These results are in line with the Utility maximization theory, as PA ads were considered both beneficial and risky. Therefore, consumers would have incentives to disclose their personal information as long as the percieved benefits would outweigh perceived risks, generated by PA. We concluded that there are no clear, predetermined answers to what attitudes consumers have towards PA, but this can vary from case to case, which is in line with both the Privacy calculus theory and the Utility maximization theory. This involves a risk-benefit analysis, performed by consumers, where perceived benefits exceeding perceived risks would generate positive attitudes and vice versa

With the help of Programmatic Advertising and the resulting personalized content, consumers can be targeted precisely and with the help of Artificial Intelligence. The associated use of customer data creates ethical conflicts. Therefore, the research question is asked: How does Programmatic Advertising influence consumer's data security and diversity of opinion and what effect does this have on the further development of the technology? For the purpose of elaborating the research problem a literature analysis and expert interviews are carried out. The analysis shows that Programmatic Advertising has already taken up the majority of digital advertising activities. This results in advantages for advertisers, since consumers can be addressed in a targeted manner. Nevertheless, this provokes data law issues and the demand for more data security for the individual customer, which, among other things, is given more attention by big tech companies. Due to the constant change within this trend, new possibilities arise, such as contextual targeting, in order to continue to do an efficient display of advertising. Nonetheless, this work calls for more regulations to be able to give customers a better overview and control of their used data and to avoid restricted diversities of opinion, which can be promoted through microtargeting and therefore the addressed display of content. The prospects of Programmatic Advertising, however, are predicted with a steady increase because other areas within the media landscape will be pervaded by this technology in the future. / Med hjälp av programmatisk reklam och artificiell intelligens får kunder och individer reklam som är specifikt utformade för just dem. Användningen av underliggande användardata ger upphov till etiska dilemman. Således, har vi följande problemformulering: Hur påverkar programmatisk reklam användarnas data och åsikter, och vilken effekt har detta på den fortsatta utvecklingen av området? Med avsikt att vidareutveckla problemformuleringen utfördes expertintervjuer samt en litteraturstudie. Analysen visar att programmatisk reklam utgör majoriteten av all digital marknadsföring. Detta har resulterat i fördelar för marknadsförare, ty användarna kan bli bemötta mer precist. Icke desto mindre, medför detta legala problem relaterat till användardata och ett ökat kraf av dataskydd för användaren, vilket är något som får stort fokus av stora tech företag. På grund av den konstanta utvecklingen av denna metod, föds nya möjligheter, exempelvis "kontextuell riktad marknadsföring", för att fortsätta vara en effektiv marknadsföringsmetod. Därmed, redogör denna rapport för en mer reglerad spelplan där användarna får en bättre överblick och kontroll över hur deras användardata utnyttjas, samt en mindre inskränkt åsiktspåverkan, vilket är något som skulle kunna ske genom knappnålsfin riktad marknadsföring. Dock är utvecklingen för programmatisk reklam förutspådd ljus, då andra områden inom medielandskapet kommer att genomsyras av denna teknologi i framtiden

[pt] O presente trabalho pretende analisar como a desinformação é monetizada no ambiente virtual e compreender aspectos regulatórios estruturais e concretos para reduzir os efeitos nocivos desta prática. Assim, será demostrado o conceito de desinformação e de publicidade personalizada, além da relação que possuem entre si. Em virtude dos diversos benefícios gerados por este tipo de publicidade e dos riscos para a liberdade de expressão que podem advir da regulação focada em conteúdo, são apresentadas soluções centradas na arquitetura da plataforma e na proteção de dados pessoais. Como proposta, se apresenta uma regulação multiparticipativa, com amplitude de instrumentos e com a mescla de conceitos mais precisos e mais vagos, buscando segurança jurídica sem descuidar da necessária elasticidade diante da dinâmica que envolve novas tecnologias. Por fim, são apresentadas medidas concretas voltadas para (i) transparência e empoderamento do usuário; (ii) transparência e controle para o anunciante; (iii) accountability e dados pessoais. / [en] The present work intends to analyze how disinformation is monetized on the virtual environment and comprehend the concrete and structural regulatory aspects to reduce the damaging effects of said practice. Thus, the concept of disinformation and programmatic advertising will be shown, as well as the link between them. By virtue of many benefits gerated by this kind of advertising and the risks to the freedom of speech that can come from regulation focussed on contente, solutions based on the the architecture of the plataform and personal data privice protection are presented. As a proposal, a multi-stakeholder regulation is presented with te amplitude of mechanisms and with the mix of the most accurate and vague concepts looking for legal security without neglecting the elasticity there is required in view of the dynamics that involves new thecnologies. Finally, concrete measures designed for (ii) transparency andu ser empowerment are presented; (ii) transparency and control for the advertiser; (iii) accountability and personal data.