Les parties prenantes demandent aux entreprises d'inclure dans leurs processus de gestion des critères de responsabilité sociale tels que la santé et la sécurité au travail et la lutte contre les discriminations etc. Les normes (ISO 26000, 14001, OHSAS 18001, AA 1000…) sont nombreuses en matière de R.S.E ou de développement durable et témoignent des questions et des difficultés de son opérationnalisation. Les critiques des O.N.G révèlent, entre autre, l'insuffisance de l'engagement des salariés qui sont pourtant au coeur des actions de l'entreprise. Ce travail doctoral s'inscrit dans la recherche des causes expliquant les comportements socialement responsables des salariés. Nous abordons notre recherche sous l'angle de l'Employment-Organisation-Relationship (E-O-R) et inscrivons notre travail dans le concept des contrats psychologiques (Rousseau, 1995). Notre recherche vise à mieux comprendre un phénomène social dont les recherches sont aujourd'hui sous-détaillées et sous-exploitées. Nous avons choisi une entreprise du secteur du travail temporaire et focalisé notre recherche sur les comportements en GRH. Notre recherche est qualitative, ethnologique et à visée compréhensive ; nous montrons que les croyances partagées, les normes comportementales et plus largement les ressources tangibles ou intangibles façonnent les comportements socialement responsables des salariés. A notre connaissance aucune recherche ne s'est appuyée sur notre méthodologie pour répondre à ce problème managérial concret. / Stakeholders require companies to include in their management process social responsibility criteria such as health and safety and the fight against discrimination etc. Standards of CSR or sustainable development (ISO 26000, 14001, OHSAS 18001, 1000 AA ...) are many and reflect the issues and difficulties in its operationalization. NGO‟s criticisms reveal, among other things, the lack of commitment of employees who are at the very heart of the company's shares. This work is part of doctoral research determining causes of socially responsible behavior of employees. We discuss our research in terms of the Employment Relationship-Organization-and inscribe our work in the concept of psychological contracts in organizations (Rousseau, 1995). Our research aims to better understand a social phenomenon whose research is currently under- detailed and underutilized. We chose a company in the temporary work sector and focused our research on behavior in HRM. Our research is qualitative, ethnographic and explanatory; we show that shared beliefs, behavioral norms and broader tangible or intangible resources shape the socially responsible behavior of employees. To our knowledge no research has been based on our methodology to meet this specific managerial problem.

Understanding Millennials' job expectations is critical for employee retention because of the number of Generation X workers who are unable to fill the job openings that Baby Boomers leave vacant when retiring from the workforce. The purpose of this phenomenological study was to explore Millennial employees' job expectations. Interviews were conducted with a purposeful sample of 20 Millennials who had at least a bachelor's degree, had at least 1 year of employment experience, and worked in the Baltimore-Washington metropolitan area. The inclusion criteria established work experience as a foundation for determining Millennials' job expectations. The conceptual frameworks of this study included generational and psychological contract theories to support exploration of the central research question regarding job expectations of Millennial Generation employees. Moustakas's 7 steps of data analysis were used to guide logical identification of the job expectation themes most significant to these 20 Millennials. The themes identified were opportunity for growth, compensation, recognition, promotions, supervisor support, flexibility, environment, and job security. These Millennials expressed interest in having work/life flexibility in an engaging work environment that fosters professional skills growth. Participants sought supervisors who readily recognized accomplishments, provided opportunities for achieving promotions, and applied compensation that reflected job performance. Using these findings, business leaders could implement strategies and policies that create a more fair and satisfying work environment for Millennial employees. Social change could occur within companies as leaders integrate expanded information on job expectations into talent management procedures for improving overall multigenerational job satisfaction and employee relationships.

Submitted by Mino Correia Rios (mino.rios@gmail.com) on 2015-12-01T18:58:04Z No. of bitstreams: 1 Tese_Mino_Rios.pdf: 1582952 bytes, checksum: f67004dde2128149d95a4582c2c95d06 (MD5) / Approved for entry into archive by Oliveira Santos Dilzaná (dilznana@yahoo.com.br) on 2016-04-29T15:38:38Z (GMT) No. of bitstreams: 1 Tese_Mino_Rios.pdf: 1582952 bytes, checksum: f67004dde2128149d95a4582c2c95d06 (MD5) / Made available in DSpace on 2016-04-29T15:38:38Z (GMT). No. of bitstreams: 1 Tese_Mino_Rios.pdf: 1582952 bytes, checksum: f67004dde2128149d95a4582c2c95d06 (MD5) / O presente estudo investigou a relação entre estado dos contratos psicológicos e estados emocionais, moderada pela centralidade do trabalho e pelas estratégias de regulação emocional, junto a docentes do ensino superior. Ao longo dos últimos anos o ensino superior brasileiro vem passando por uma série de transformações. Isso levou não somente a uma expansão no número de instituições atuando no país, como também a uma mudança qualitativa no perfil desses centros de ensino e na relação com seu principal elemento estratégico: o docente. Apesar dessas transformações e de seus impactos potenciais, o número de estudos sobre o tema é ainda restrito, tanto em relação ao docente do ensino superior, quanto em termos da relação proposta entre as variáveis. O estudo foi conduzido com base em um survey, com dados sociodemográficos dos participantes, além de medidas de Escala de obrigações dos docentes (envolvendo aspectos acadêmicos e institucionais); Escala de contrapartidas institucionais (divididas em homomórficas e heteromórficas); Escala de estado dos contratos; Escala de afetos positivos e negativos (PANAS); Escala de centralidade do trabalho (Absoluta e relativa); e Escala de estratégias de regulação das emoções (dividida em reavaliação e supressão). Um total de 232 docentes do ensino superior oriundos de diferentes regiões do Brasil responderam à pesquisa. A amostra indica prevalência de docentes de instituições privadas (67,4%) e com até quatro anos de experiência como docentes (45,1%). Em relação ao conteúdo dos contratos psicológicos, os docentes apontaram percepções de obrigações elevadas e diversificadas, ainda que com destaque para aquelas relacionadas ao ensino. Indicaram também expectativas elevadas em relação às contrapartidas institucionais, especialmente em relação àquelas relacionadas de forma mais direta ao que o docente investiu e ao seu investimento enquanto empregado. Em termos da qualidade da troca e dos estados emocionais, a percepção geral é a de contratos satisfeitos em boa parte de seus componentes, e prevalência dos estados emocionais positivos em comparação com os negativos. Os professores indicaram ainda elevada centralidade do trabalho, além do uso prioritário da reavaliação enquanto estratégia de regulação das emoções. Em relação às hipóteses consideradas pelo estudo, a primeira foi plenamente confirmada, tendo em vista que os estados emocionais foram preditos pelos estados dos contratos psicológicos. Os resultados mostram, inclusive, poder preditivo não somente em relação às emoções negativas (objeto da maior parte dos estudos), mas em relação às emoções positivas. Essa predição mostrou-se em especial poderosa em relação às trocas institucionais, sinalizando um docente que percebe seu papel enquanto empregado de forma cada vez mais forte. Na segunda hipótese testou-se o modelo completo, envolvendo o papel moderador da centralidade do trabalho e das estratégias de regulação. Aqui houve apenas suporte parcial, tendo em vista que só foi verificado efeito de moderação no caso das emoções negativas e, ainda assim, de forma limitada. Uma explicação possível, nesse caso, refere-se à prevalência de docentes com pouco tempo de experiência, o que resultaria em menor habilidade de manejo das estratégias de regulação e, assim, com menos efeitos visíveis das mesmas nas vivências emocionais. As principais limitações relacionadas ao estudo referem-se à dificuldade de acesso aos docentes, de modo a incrementar a validade externa do estudo, e a necessidade de se avaliar os fenômenos em questão em termos de suas características dinâmicas, o que seria possível por meio de estudos longitudinais. / The present study investigated the relationship between psychological contracts and emotions, moderated by the centrality of work and the emotion regulation strategies, in the context of university teachers’. Over the past few years, the Brazilian higher education has undergone a series of transformations. This led not only to an expansion in the number of institutions operating in the country, but also a qualitative change in the profile of these educational centers and in the relationship with its main strategic element: the teacher. Despite these changes and their potential impacts, the number of studies on the subject is still limited, both with regard to teaching in higher education, and in terms of the proposed relationship between the variables. The study was conducted based on a survey with demographic data of the participants and teachers obligations Scale measures (involving academics and institutional aspects); Scale institutional counterparts (divided into homomorphic and heteromorphic); Scale of psychological contracts state; Scale of positive and negative affect (PANAS); The centrality of work range (absolute and relative); and Scale of emotion regulation strategies (divided into reappraisal and suppression). 232 teachers of higher education from different regions of Brazil responded to the survey. The sample indicates prevalence of private institutions of teachers (67.4%) and up to four years of experience as teachers (45.1%). Regarding the content of the psychological contract, the teachers pointed perceptions of high and diversified bonds, although especially those related to education. Also indicated high expectations for institutional counterparts, especially regarding those related more directly to the teacher invested and their investment while employed. In terms of quality of the exchange and emotional states, the general perception is pleased contracts in most of its components, and prevalence of positive emotional states compared to the negative. Teachers indicated still high centrality of work in addition to the priority use of evaluation as of emotion regulation strategy. Regarding the assumptions made by the study, the first was fully confirmed, given that emotional states were predicted by the states of psychological contracts. The results show, even predictive power not only in respect of negative emotions (object of most studies), but in relation to positive emotions. This prediction proved to be powerful in particular in relation to institutional exchanges, signaling a faculty that perceives its role as employee ever more strongly. In the second hypothesis tested the complete model, involving the moderating role of the centrality of labor and regulatory strategies. Here there was only partially supported, considering that were only investigated the effect of restraint in the case of negative emotions and yet in a limited manner. One possible explanation in this case refers to the prevalence of teachers with little experience of time, which would result in less management ability of regulatory strategies and thus less visible effects of the same emotional experiences. The main limitations to the study refer to the difficulty of access to teachers in order to increase external validity, and the need to evaluate the phenomena in question in terms of its dynamic characteristics, which would be possible through longitudinal studies.