O presente estudo tem por objetivo analisar os principais aspectos relativos à formatação de contratos das Parcerias Público-Privadas (PPP), entre o Estado e a iniciativa privada sob a ótica econômica, com foco no setor de saneamento básico, para melhoria dos resultados dos serviços prestados à população. Os instrumentos de análise são as experiências internacionais mais desenvolvidas e a base teórica disponível na literatura internacional, e também, os elementos essenciais considerados nas formatações das parcerias, indicadas por organismos internacionais. É apresentada a evolução das PPPs ao longo da história, os fundamentos teóricos dessas modalidades de atendimento à infraestrutura e provisão de serviços. Os principais modelos de parcerias desenvolvidas e as diferentes formatações das mesmas são expostos, apontando aplicação dessa tecnologia em diferentes áreas ao redor do mundo. Situam-se as principais demandas, dificuldades e oportunidades em saneamento básico no Brasil, no estado do Rio Grande do Sul, na cidade de Porto Alegre, onde a formatação de PPPs é uma alternativa para acessibilidade aos serviços e ao desenvolvimento das infraestruturas demandadas pela sociedade, em um ambiente de restrição de recursos governamentais, em conjunto de normas legais e aspectos regulatórios existentes. Pontuam-se os principais tópicos a serem considerados na constituição, desenvolvimento e implementação de uma PPP, tanto sob a ótica do Estado quanto do operador privado e da sociedade, sendo o norte principal os instrumentos utilizados em diferentes países com sucesso na utilização da tecnologia e as bases dos programas incentivados por organismos como World Bank, Fundo Monetário Internacional e United Nations. Considera o ferramental de análise usado durante as diferentes fases do processo e da efetividade e da eficiência de uma PPP para todos os agentes envolvidos. Do conjunto de informações coletadas e analisadas, percebe-se a grande oportunidade para o Brasil e seus entes federados utilizar a tecnologia para resolver os problemas existentes no setor de saneamento, em especial, embora haja limitação de informações, para a formatação e constituição de PPPs. / This dissertation aims to evaluate the main aspects concerning the format of contracts for public-private partnerships between state and private initiative, under the economic perspective, focusing on the basic sanitation sector, and whose results are to improve services population. The analytical tools are the most developed international experiences and the theoretical basis presented by the international literature, as well as the essential elements to be considered in the formatting of the partnerships listed by international agencies. It shows the evolution of PPPs throughout history, as well as the theoretical foundation behind this type of service infrastructure and service provision. The main partnership models developed and the different formats of them are exposed, pointing application of this technology in different areas around the globe. It presents the main demands, challenges and opportunities in basic sanitation in Brazil, in state of Rio Grande do Sul, in Porto Alegre city, where the formatting of PPP is an alternative to accessibility to services and infrastructure development demands by society, in an environment of restricted resources of government, together with the legal and regulatory issues exist. It punctuates the main topics to be considered in the creation, development and implementation of a PPP, both from the perspective of the state, the private operator and society, with the northern main tools used in different countries with successful use of technology and the bases of the programs encouraged by bodies like the World Bank, International Monetary Fund and United Nations. It exposes analysis tools during different phases of the process and the effectiveness and efficiency of a PPP for all stakeholders. The set of information submitted, we find the greatest opportunity for Brazil and its federal entities to use technology to solve existing problems in the sanitation sector in particular, although there is limited data for formatting and setting up PPPs.

Nas últimas décadas a administração pública, em nível mundial, vem se transformando, passando de burocrática e ineficaz para uma administração gerencial buscando a eficiência na prestação dos serviços públicos. Assim diversos países optaram por delegar alguns serviços públicos para o setor privado, dando-se início às privatizações e concessões e o Estado mudou a sua postura de empresário a regulador. Os contratos de concessão não são padronizados, com características econômicas distintas gerando diversos eventos contábeis. Esse trabalho tem como objetivo analisar a contabilização desses arranjos para que as demonstrações contábeis dos parceiros privado e público evidenciem a essência econômica em detrimento da forma jurídica, com uma representação patrimonial mais próxima da realidade. Para o alcance desse objetivo foi feita uma revisão conceitual sobre as concessões e suas características econômicas e a necessidade de normatização contábil específica quanto ao tema, principalmente porque esses arranjos em sua maioria não constavam dos balanços patrimoniais (off-balance sheet). Em seguida discorreu-se sobre a contabilização desses arranjos de acordo com as normas internacionais: IFRIC 12 (normativo contábil para o parceiro privado) e ED 43 (minuta de interpretação para o parceiro público). Também através da análise de conteúdo foram analisadas as minutas de interpretações relativas a contabilização dos contratos de concessão que foram disponibilizadas para audiência pública e os comentários de diversos órgãos e profissionais a fim inferir se os órgãos regulamentadores (IASB e IFAC) buscaram evidenciar nos normativos a verdadeira substância econômica desses arranjos. E ainda foi realizada a contabilização do contrato de parceira público-privada (que é uma modalidade de concessão), na modalidade patrocinada da PPP MG-050, tendo por base a recente regulação para o parceiro privado e ainda em discussão a regulação para o parceiro público. Conclui-se que ao buscar a essência sobre a forma nas demonstrações contábeis principalmente nesses arranjos, com os diversos riscos a que estão expostos, a contabilidade contribui com a sua função social que é de fornecer informações úteis aos seus diversos usuários, e nesse caso específico, que podem auxiliar o parceiro público a tomar decisão quando da fixação das tarifas e nas renegociações contratuais. Quanto aos balanços públicos, o estudo revela que poderão estar mais transparentes evidenciando o endividamento dos entes públicos e o custo social desses arranjos. / In recent decades, public management around the world has been changing from bureaucratic and ineffective to a search for efficiency in public service delivery. Different countries have chosen to delegate some public services to the private sector, starting, with a change in the States posture from entrepreneurial to regulatory. In the concessions context, these contracts are not standardized and display distinct economic characteristics, entailing the need for detailed interpretation and analysis with a view to their accounting treatment in the affected entities. This research aims to analyze the accounting treatment of these arrangements so that the financial statements of public and private partners evidence the contracts economic essence. To achieve this goal, a conceptual review was done about concessions and their economic characteristics, as well as about the need for specific accounting standards on the theme. Next, the accounting treatment of these arrangements was discussed in accordance with the interpretation of international standard IFRIC 12 (accounting standard for the private partner) and ED 43 (draft accounting standard for public partner). Using content analysis, the minutes of interpretations about the accounting treatment of concession contracts made available for public hearing were analyzed in detail, as well as comments by different entities and professionals, in order to infer whether regulatory entities (IASB and IFAC) attempted to disclose the economic substance of these arrangements in their standards. In empirical terms, the public-private partnership contract of PPP MG-050 was analyzed and the financial statements of the private and public partners were estimated throughout the contract period in the framework of the abovementioned standards. Based on these methodological procedures, it is concluded that, by attempting to picture the economic essence in the financial statements of the entities affected by the diverse risks in those contracts, accounting contributes to its social function of offering useful information to its different users and, in this specific case, information that can help the public partner to make tariff decisions and in contract renegotiations. As for public balance sheets, the research reveals that these can be more transparent, evidencing public entities indebtedness and the social cost of these arrangements.

O presente estudo tem por objetivo analisar os principais aspectos relativos à formatação de contratos das Parcerias Público-Privadas (PPP), entre o Estado e a iniciativa privada sob a ótica econômica, com foco no setor de saneamento básico, para melhoria dos resultados dos serviços prestados à população. Os instrumentos de análise são as experiências internacionais mais desenvolvidas e a base teórica disponível na literatura internacional, e também, os elementos essenciais considerados nas formatações das parcerias, indicadas por organismos internacionais. É apresentada a evolução das PPPs ao longo da história, os fundamentos teóricos dessas modalidades de atendimento à infraestrutura e provisão de serviços. Os principais modelos de parcerias desenvolvidas e as diferentes formatações das mesmas são expostos, apontando aplicação dessa tecnologia em diferentes áreas ao redor do mundo. Situam-se as principais demandas, dificuldades e oportunidades em saneamento básico no Brasil, no estado do Rio Grande do Sul, na cidade de Porto Alegre, onde a formatação de PPPs é uma alternativa para acessibilidade aos serviços e ao desenvolvimento das infraestruturas demandadas pela sociedade, em um ambiente de restrição de recursos governamentais, em conjunto de normas legais e aspectos regulatórios existentes. Pontuam-se os principais tópicos a serem considerados na constituição, desenvolvimento e implementação de uma PPP, tanto sob a ótica do Estado quanto do operador privado e da sociedade, sendo o norte principal os instrumentos utilizados em diferentes países com sucesso na utilização da tecnologia e as bases dos programas incentivados por organismos como World Bank, Fundo Monetário Internacional e United Nations. Considera o ferramental de análise usado durante as diferentes fases do processo e da efetividade e da eficiência de uma PPP para todos os agentes envolvidos. Do conjunto de informações coletadas e analisadas, percebe-se a grande oportunidade para o Brasil e seus entes federados utilizar a tecnologia para resolver os problemas existentes no setor de saneamento, em especial, embora haja limitação de informações, para a formatação e constituição de PPPs. / This dissertation aims to evaluate the main aspects concerning the format of contracts for public-private partnerships between state and private initiative, under the economic perspective, focusing on the basic sanitation sector, and whose results are to improve services population. The analytical tools are the most developed international experiences and the theoretical basis presented by the international literature, as well as the essential elements to be considered in the formatting of the partnerships listed by international agencies. It shows the evolution of PPPs throughout history, as well as the theoretical foundation behind this type of service infrastructure and service provision. The main partnership models developed and the different formats of them are exposed, pointing application of this technology in different areas around the globe. It presents the main demands, challenges and opportunities in basic sanitation in Brazil, in state of Rio Grande do Sul, in Porto Alegre city, where the formatting of PPP is an alternative to accessibility to services and infrastructure development demands by society, in an environment of restricted resources of government, together with the legal and regulatory issues exist. It punctuates the main topics to be considered in the creation, development and implementation of a PPP, both from the perspective of the state, the private operator and society, with the northern main tools used in different countries with successful use of technology and the bases of the programs encouraged by bodies like the World Bank, International Monetary Fund and United Nations. It exposes analysis tools during different phases of the process and the effectiveness and efficiency of a PPP for all stakeholders. The set of information submitted, we find the greatest opportunity for Brazil and its federal entities to use technology to solve existing problems in the sanitation sector in particular, although there is limited data for formatting and setting up PPPs.

Master of Public Health - MPH / Background: Hospital pharmacy practice is an important aspect of healthcare, as drugs are a key component of patient treatment in hospitals. In Lagos state, Nigeria, provision of healthcare services, including drugs, was at one time entirely free but in the face of ever dwindling resources and increasing government responsibility, the health sector has to compete with other sectors for scarce public funds. Therefore, in 2002, a private sector initiative (PSI) in hospital pharmacy was implemented in seven hospitals in Lagos state as an alternative financing system for managing drug procurement and supply to fee-paying patients. Each of these seven hospitals now has two pharmacies, one providing free drugs to certain categories of patients entitled to this service and the second providing services to all other patients. Aim: This study aimed to explore and describe the impact of this private sector initiative on the job satisfaction of the pharmacists working in these hospitals from the viewpoint of the hospital pharmacists and relevant stakeholders, and to suggest ways of improving the job satisfaction of hospital pharmacists in Lagos state. Study Design: The study utilized a qualitative research design to explore the perceptions and experiences of government-employed pharmacists and key stakeholders on the impact of the private sector initiative. Study Population and Sampling: Individual interviews were conducted with three key informants and two focus group discussions were carried out, one with hospital pharmacists from the fee-paying pharmacies and the second with pharmacists from the free pharmacies from the seven hospitals in Lagos state where the private sector initiative was in operation. Data Collection and Analysis: The audio-taped interviews and focus group discussions were transcribed and analysed to identify the key categories and themes raised by the participants. Results: The study found that most pharmacists felt that the PSI has met the main objective for which it was set up, that is, improving availability of drugs in the hospital but there were some attendant factors like inadequate funding of the free health unit, increased workload of the fee-paying unit and poor working conditions, which affect the job satisfaction of pharmacists. The study however showed that the introduction of the PSI has led to improved performance of roles and recognition of the pharmacists and better working relationships between pharmacists and other healthcare workers which have impacted positively on the job satisfaction of pharmacists. Recommendations: The study recommended that the working conditions should be improved and issues of staffing and workloads should be addressed. Also, alternative but effective means of drug financing should be sought to ensure availability of drugs to all categories of patients.

This study sought to highlight the concept of Black Economic Empowerment (BEE) as it applies to South Africa. BEE as a new concept in South Africa is likely to be faced with a number of challenges. Of note is how a number of pieces of legislation were generated to help create an environment for the implementation of BEE policy. What was illuminated in the study is the fact that in spite of the many policies having been generated, there seems to be a lack of understanding in terms of how these policies should be implemented. Self-evident in this study is the perception embraced by a number of stakeholders with regard to the implementation of BEE through public-private partnership. The perceived differences of opinion are not only reflected among-policy makers from different political parties, but also within the wider spectrum of South African society and workers’ movements. Differing views in terms of the actual implementation of the policy became evident in this study. The differing views seem to be premised around what can be portrayed as the niche that the concept of BEE occupies in the society at large. At the centre of this debate is the recycling of beneficiaries of BEE, which is seen to be consistent and invariable and may be perceived to be defeating the purpose of BEE through PPP. A number of questions were raised in this regard, which provided justification for the researcher to put the past and the present practices in juxtaposition. The study found that procurement processes and procedures were central to the discussion of BEE through PPP. Against this backdrop, the supply chain management system played a dominant role. The introduction of policy frameworks such as Preferential Procurement Policy Framework Act, 2000; Public Financial Management Act, 1999; the Constitution, 1996 and the Broad Based Black Economic Empowerment Act, 2003 provide an enabling environment for BEE through PPP to be a reality. The dominant discourse on BEE has been whether it indeed achieves what it set out to achieve, i.e. poverty alleviation. It is interesting that this discourse as addressed in this study seems to place in perspective the difference between economic growth and economic development, which seemed to have not yielded similar outcomes. Against this backdrop, the effect of BEE has been placed under scrutiny, with reference to the generally accepted determiners of economic growth such as gross domestic product (GDP). The study further focused on the effect of BEE in the rural areas in the midst of the perceived levels of illiteracy. Though the effect of BEE on women and youth was looked at, this has not been done in isolation from the realities facing this sector, such as a lack of skills perceived to have stemmed from the past policies of institutionalised segregation. The researcher has however argued that perhaps a new empowerment strategy had to be found based on poverty alleviation for the poor irrespective of the colour of their skin, political affiliation or gender; namely an empowerment strategy that looks into the future. The good policies referred to earlier are likely to fall prey to rampant greed as referred to by former president, Mbeki (2006). It appears the new measures will have to be put in place to curb the scourge of greed currently experienced, often masqueraded under affirmative action, affirmative acquisition or even affirmative discrimination and discrimination against the poor. This indeed feeds into the re-emergence of a new class struggle and sows the destructive seeds of interracial conflict and disharmony. / Thesis (PhD)--University of Pretoria, 2013. / School of Public Management and Administration (SPMA) / unrestricted

Infrastructure is one of the main parameters of economic growth and a country‘s competitiveness depends on the provision and maintenance of efficient and productive infrastructure assets. However, Nigeria, like most countries in Sub-Saharan Africa has the lowest quantity and poorest quality of stocks of infrastructure assets in the world and this phenomenally poor infrastructure has remained an impediment to development in the country. Decades of sub-optimal investment, poor maintenance culture and the fact that the required infrastructure investments could not be accommodated within the available fiscal space as a result of budgetary constraints have all contributed to the Nigeria‘s infrastructure deficit. The immediate outcome of this however is that the available infrastructure assets across the Nigerian landscape are in decrepit state and absurdly inadequate. Besides, the present demand for basic infrastructure services has grown astronomically out-stripping the supply capacity of the existing ones. Closing the infrastructure financing gap will however require increased investment by private investors through creative financing in an enabling legal and financial environment. Outside the budgetary constraints, the absence of efficient maintenance and management of infrastructure assets and quality service delivery by the public sector are some of the reasons why procurement of public infrastructure stocks by government through the traditional approach is no longer plausible and hence, the general appeal of the public-private partnership framework. However, despite all the potentials, the public private partnership technique in Nigeria has not made an appreciable impact in closing the infrastructure gaps due to lack of access to long-term financing. It is against this back-drop that this study has sought to investigate how reforms of the legal and financial infrastructure could widen access to financing through innovative financial resource mobilization in scaling-up infrastructure development and service delivery to the teeming Nigeria population. Therefore, the central thesis of this study is that the inadequacy of appropriate laws and inefficient financial system are partly responsible for the huge financing gaps in the Nigeria‘s infrastructure market and with the legal and financial reforms, an enabling legal and financial environment that would open up space for resource mobilization through innovative financing techniques and sources will be created thereby widening access to long-term financing and increasing the appetite for private investment in the nation‘s public infrastructure assets and services. So, the overarching objective of this thesis is to explore how legal and financial system reforms can facilitate the development of financial models and instruments that can help mobilize financial resources to fund infrastructure and bridge the huge infrastructure financing gaps in Nigeria in a sustainable fashion. Given the infrastructure poverty that constrains economic growth and development in Nigeria, the outcomes of this proposed study would help inform the need for the legal and financial system reforms to unlock resources in addressing the problems of financing gaps in infrastructure projects development in Nigeria. Besides, such outcomes based on the Nigerian experience in infrastructure financing and development may be turned into valuable knowledge for policy –making and further research in Nigeria. Copyright / Thesis (LLD)--University of Pretoria, 2012. / Centre for Human Rights / unrestricted

Os Procedimentos de Manifestação de Interesse (PMI) e Propostas Não Solicitadas (PNS) são mecanismos para a viabilização de projetos de Parcerias Público-Privadas (PPP/PFIs). Contudo, a ausência de critérios claros para avaliação e priorização de parceiros, de forma transparente e técnica, leva à seleção adversa de propostas, contribuindo para o insucesso dos projetos. O principal instrumento utilizado na avaliação PPP/PFIs é uma análise quantitativa baseada no Value For Money (VfM). O propósito deste trabalho foi investigar os problemas relacionados com os processos de avaliação das propostas dos PMI submetidas aos órgãos demandantes dos serviços. Iniciou-se com a análise do Fatores Críticos para o Sucesso (FCSs) das PPP/PFIs, dos PMI e PNS, identificadas na literatura. Os Fatores Críticos foram apresentados a um conjunto de 78 especialistas que responderam também sobre a processo de análise das propostas. No questionário os autores foram confrontados também com as propriedades da visão. O resultado indica que a análise com o VfM seria incompleta e insuficiente para capturar a complexidade do escopo destes projetos. A pesquisa possibilitou ainda organizar os fatores críticos em 7 dimensões a serem consideradas na avaliação destes projetos. Essas dimensões podem ser utilizadas para a criação de instrumentos de avaliação e um exemplo foi proposto, um indicador nomeado de índice \"T\", avaliado por um grupo de 12 especialistas em projetos de PPP/PFIs. A pesquisa contribui, portanto, para apoiar a criação de instrumentos de avaliação de PPP/PFIs que considerem uma análise mais ampla, considerando aspectos qualitativos e quantitativos. / Unsolicited Proposals (UNPs) are one of the main mechanisms for verifying the feasibility of Public-Private Partnerships (PPP/PFIs/PFIs) projects. However, the lack of clear criteria to evaluate and to prioritize the partner, in a transparent and technical way, has led to adverse selection of proposals increasing the level of failure of these projects. The main instrument used in the PPP/PFIs evaluation is a quantitative analysis based on Value for Money. The purpose of this research was to investigate the problems related with the processes of evaluation of the Unsolicited Proposals (UNPs) that are submitted to the respective government offices. The study compiles the analysis of Critical Success Factors (CSFs) for Public-Private Partnerships (PPP/PFI) and the Unsolicited Proposals (UNPs), identified in the literature, and synthetized by the evaluation of a group of 78 specialists, resulting in the organization of 7 (seven) dimensions to be considered in the evaluation of these projects. This study also demonstrated that, according to these experts, the analysis with VfM would be incomplete and insufficient to capture the complexity of the scope of these projects. As an alternative a set of 7 (seven) indicators where created related to each dimension and a general index that synthetize the performance in the dimensions, considering qualitative and quantitative aspects. The index was labeled as \"T\" index and evaluated by a group of 12 (twelve) experts on PPP/PFI projects. The results from the analyses indicate that the index allows a linear comparative analysis between the proposals received by the public entity requesting the Public- Private Partnership (PPP/PFI) services. The model of indicators decreases the subjectivity of the choices made by public managers, resulting in greater transparency for the process of proposal qualification and security to the market.

Os Procedimentos de Manifestação de Interesse (PMI) e Propostas Não Solicitadas (PNS) são mecanismos para a viabilização de projetos de Parcerias Público-Privadas (PPP/PFIs). Contudo, a ausência de critérios claros para avaliação e priorização de parceiros, de forma transparente e técnica, leva à seleção adversa de propostas, contribuindo para o insucesso dos projetos. O principal instrumento utilizado na avaliação PPP/PFIs é uma análise quantitativa baseada no Value For Money (VfM). O propósito deste trabalho foi investigar os problemas relacionados com os processos de avaliação das propostas dos PMI submetidas aos órgãos demandantes dos serviços. Iniciou-se com a análise do Fatores Críticos para o Sucesso (FCSs) das PPP/PFIs, dos PMI e PNS, identificadas na literatura. Os Fatores Críticos foram apresentados a um conjunto de 78 especialistas que responderam também sobre a processo de análise das propostas. No questionário os autores foram confrontados também com as propriedades da visão. O resultado indica que a análise com o VfM seria incompleta e insuficiente para capturar a complexidade do escopo destes projetos. A pesquisa possibilitou ainda organizar os fatores críticos em 7 dimensões a serem consideradas na avaliação destes projetos. Essas dimensões podem ser utilizadas para a criação de instrumentos de avaliação e um exemplo foi proposto, um indicador nomeado de índice \"T\", avaliado por um grupo de 12 especialistas em projetos de PPP/PFIs. A pesquisa contribui, portanto, para apoiar a criação de instrumentos de avaliação de PPP/PFIs que considerem uma análise mais ampla, considerando aspectos qualitativos e quantitativos. / Unsolicited Proposals (UNPs) are one of the main mechanisms for verifying the feasibility of Public-Private Partnerships (PPP/PFIs/PFIs) projects. However, the lack of clear criteria to evaluate and to prioritize the partner, in a transparent and technical way, has led to adverse selection of proposals increasing the level of failure of these projects. The main instrument used in the PPP/PFIs evaluation is a quantitative analysis based on Value for Money. The purpose of this research was to investigate the problems related with the processes of evaluation of the Unsolicited Proposals (UNPs) that are submitted to the respective government offices. The study compiles the analysis of Critical Success Factors (CSFs) for Public-Private Partnerships (PPP/PFI) and the Unsolicited Proposals (UNPs), identified in the literature, and synthetized by the evaluation of a group of 78 specialists, resulting in the organization of 7 (seven) dimensions to be considered in the evaluation of these projects. This study also demonstrated that, according to these experts, the analysis with VfM would be incomplete and insufficient to capture the complexity of the scope of these projects. As an alternative a set of 7 (seven) indicators where created related to each dimension and a general index that synthetize the performance in the dimensions, considering qualitative and quantitative aspects. The index was labeled as \"T\" index and evaluated by a group of 12 (twelve) experts on PPP/PFI projects. The results from the analyses indicate that the index allows a linear comparative analysis between the proposals received by the public entity requesting the Public- Private Partnership (PPP/PFI) services. The model of indicators decreases the subjectivity of the choices made by public managers, resulting in greater transparency for the process of proposal qualification and security to the market.

This thesis is dedicated to modern management approaches to Public Sector organizations with a special focus on projects of Public Private Partnership. This topic is one of the latest issues not only in the Czech Republic but also in numerous European countries. The public sector and its organizations are going through total modernization in these countries. This results in higher quality and more effective Public Services for citizens. I view this problem from 2 perspectives and ask the following questions which reflect the main hypothesis of this thesis: which modern approaches (tools, methods) are the most often used (intended to be used) including their contributions to higher quality and more effective management of organizations of municipalities in the Czech Republic, how is the principle of Public Private Partnership perceived and used in organizations of municipalities in the Czech Republic (Water sector) including barriers which hinder its use. It has been proven that for achieving higher quality and more effective results in the Public Sector, it is not only suitable but even systematically necessary to use modern tools of organization and management. These tools are nowadays commonly applied in the Public Sector. At the same time it has also been proven that Public Private Partnership can significantly support management in the Public Sector through its own implementation of modern tools. Further widening the use of modern tools of management and cooperation between the Public and the Private Sector is sustained through the spreading of knowledge. This is based on sharing ?good praxis?, transparent legislation and appropriate (procedural) methodology for implementation.

This study set out to establish an informed framework for the use of social network services in South African museums. Social network services are utilised by a wide demographic spectrum so they offer a cost-effective way to engage with communities and with existing and new stakeholders. The Standard of Generally Recognised Accounting Practice on Heritage Assets, or GRAP 103, and the draft National Policy on Digitisation of Heritage Resources imply that museum collections get documented and managed in digital form. It will coincidentally also enable museums to embrace the use of social network services and share the collections in their custody with many South Africans who are yet to experience the value of museums in the country. Museums are institutions in the service of society which acquires, conserves and communicates the tangible and intangible heritage of people and their environment. During the twentieth century museums have had to reinvent themselves from being unapproachable custodians of heritage to being part of society, willing to engage in discourses and be transformed to remain relevant to the communities they serve. The 2011 Census has found that about 18.2 million of 51.7 million South Africans have had access to the Internet before. Active Internet users however, are about half that figure because it is expensive, the broadband and telecommunications network is not efficient or because people have not yet experienced the value it offers. Government regulations compel Information and Communication Technology (ICT) enterprises to spend 1.5% net profit after tax on socio economic development initiatives. This presents an opportunity for museums as educational institutions to engage with such enterprises to expand Internet access and engage with local communities. The social network service field offers various ways to communicate collections and engage with communities through text, photographs, video and location-based technologies. Various notable local and international initiatives were discussed in this study. For example the Kulturpool which allows visitors to create cyber collections from digitised museum objects and contribute to the knowledge of such objects by allowing them to submit and share information for others to read. SAHRIS, the digital database offered by the South African Heritage Resources Agency, holds the key to similar ventures that museums could pursue. The regulative framework involves privacy, copyright and ethical issues which museums should abide by. Because of the pervasiveness of ICTs museums should take note of these regulations even if they decide not to pursue social network initiatives. ICT skills in museums are insufficient and should be improved upon. Social network services offer training and guidelines on how to use them, which could be a great help provided the reader has a good command of the English language. Cognisance must be taken of an overview social network services and their uses, and of the ethical and regulative framework for museums to benefit from using social network services to engage with communities. This way, communities may benefit from having access to the museum online. / Dissertation (MHCS)--University of Pretoria, 2014. / gm2014 / Historical and Heritage Studies / unrestricted