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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
251

Challenges by defining av scope statement for a digitalization project : A qualitative study within the public sector based on the case study eAkte

Wrobel, Janice, Taschek, Jacqueline January 2019 (has links)
Almost every change within an organisation is done through projects; however this is  problematic, since projects often fail due to unavailable resources and a lack of quality. Therefore, management of the project's scope seems to be essential because it has an impact on the whole project performance. Consequently, the scope statement of the project needs to be well defined otherwise it can lead to significant issues during the whole project life cycle. To ensure a successful project and a well-defined scope statement, knowledge sharing within the project team is essential. However, to ensure that knowledge sharing occurs it is in the responsibility of the project manager to create a trustworthy environment, which can be seen as a challenge. Another problem within projects is that knowledge gets lost or is not stored at the end of a project, which is needed to prevent forthcoming projects from failing. The research topic was chosen because the impact of complex digitalisation projects within the public sector are under-researched. Since all German governmental agencies need to implement electronic files until 2020 according to the German E-Government Act (EGovG), the pioneer project ‘eAkte’ of the Federal Labour Office was chosen as the underlying case study of this thesis. With the combination of the different research areas a unique study is created, since the relationship is shown. To generate the required data for this study, semi-structured interviews with eight participants of the project eAkte were conducted. The findings of the thesis were divided into four main themes complexity, scope statement, knowledge as well as project challenges in order to see the relationship and interaction of the individual subjects. By connecting the findings with the chosen literature, it can be recommended to incorporate all affected parties in the creation process of the scope statement in order to ensure that the needed knowledge is included for specifying it. The thesis provides contributions for forthcoming digitalisation projects within the public sector in order to apply the new insights regarding the creation process of the scope statement. Further, a theoretical contribution has been conducted by combining the theories of project management, scope management and knowledge management to highlight the interaction of these subjects.
252

Governança corporativa no setor público federal brasileiro / Corporate governance in brazilian federal public sector

Mello, Gilmar Ribeiro de 21 June 2006 (has links)
O setor público representa um papel importante na sociedade e a efetiva governança nesse setor pode encorajar o uso eficiente de recursos, a exigência de responsabilidade em prestar contas para o administrador dos recursos, melhorar a administração e entrega dos serviços e, portanto, contribuir para tornar melhor a vida das pessoas. Atualmente, muitos países estão passando por uma reavaliação completa do papel do governo na sociedade. Surge disso uma redefinição da relação político-administrativa projetada para assegurar maior responsabilidade e uma redução do poder dos administradores. Nesse contexto, este trabalho tem como objetivo geral verificar a aplicabilidade dos princípios e recomendações de governança corporativa para o setor público, indicados no estudo 13 do PSC/IFAC, ao setor público federal brasileiro. Para a realização desse propósito, utilizou-se uma abordagem qualitativa, a qual foi dividida em pesquisa bibliográfica e pesquisa de campo. A técnica de coleta de dados utilizada na pesquisa de campo foi a entrevista, dividida em duas partes: a primeira, utilizando a entrevista não estruturada, consistiu em deixar o entrevistado relatar a situação dos planos de gestão dos governos Fernando Henrique Cardoso e Lula; a segunda, utilizando a entrevista estruturada, consistiu em aplicar o questionário sugerido no estudo 13, do PSC/IFAC, com questões relacionadas às recomendações de governança para o setor público. A entrevista foi realizada na administração pública federal, em especial na Secretaria de Gestão, do Ministério de Planejamento, Orçamento e Gestão. De uma forma geral, no que diz respeito aos princípios destacados no estudo 13, que deram origem às recomendações de governança, eles estão em consonância com os principais eixos da administração pública brasileira. Portanto, os princípios são perfeitamente aplicáveis ao setor público federal brasileiro. Quanto às recomendações de governança, percebe-se, também, a sua plena aplicabilidade, entretanto, deve-se considerar que os procedimentos checados estão a um nível mínimo de governança e que algumas recomendações precisam ser mais bem adaptadas ao setor público, pois estão com um enfoque muito privado. / The public sector plays an important role in society, and its effective governance may encourage the efficient use of resources, the demand for responsibility of reporting to the administrator of the resources; enhance administration and the delivery of goods, thus contributing to improve people’s lives. Many countries have gone through a complete re-evaluation of the role played by the government in society. This gives rise to a redefinition of the political-administrative relationship, which is devised to ensure that administrators face an increase in responsibility and a decrease in power. Within this context, the present dissertation aims at verifying the applicability to the public sector, of the principles and recommendations of corporative governance, as indicated in study 13 of PSC/IFAC, to the Brazilian Federal Public Sector. The qualitative approach, which comprised bibliographic and field research, was used in order to reach the intended purposes. Interviews were used for the data collection in the field research, and they presented two distinct parts: one using non-structured interview, which consisted of allowing the interviewee to report the situation of the management plans run under the presidency of Mr. Fernando Henrique Cardoso and Mr. da Silva; the other, based on structured interview, consisted of applying the questionnaire suggested by study 13, of PSC/IFAC, with questions on the governance recommendations for the public sector. The interview was carried out within the federal public administration, in special the Management Secretary – an organ within the Ministry of Planning, Budgeting and Management. In general terms, it is possible to state that the same principles that gave rise to the recommendation of governance, and that are emphasized in study 13, are in agreement with the basics of the Brazilian Public Administration. Therefore, the principles are absolutely applicable to the Brazilian Federal Public Sector. As far as governance recommendations go, it is noticeable that its thorough applicability is possible; however, one must take into account that the procedures verified are at a minimum level of governance, and that some recommendations have to be better adapted to the public sector, because they are still excessively focused on the private sector.
253

Compras eletrônicas e incentivos à eficiência no setor público: evidências do Estado de São Paulo / Electronic procurement and incentives to efficiency in the public sector: evidence from the State of São Paulo

Santos, Carolina Tojal Ramos dos 21 June 2018 (has links)
A dissertação investiga como a corrupção e a ineficiência afetam os preços pagos pelo setor público na compra de bens. Comumente atribuem-se os preços elevados à corrupção. Contudo, em geral, não é possível separar os efeitos daqueles advindos da ineficiência gerada pela própria burocracia. Para distinguir as implicações dessas duas variáveis, utiliza-se a adoção do pregão eletrônico da Bolsa Eletrônica de Compras de São Paulo (BEC/SP) pelos órgãos do estado, pois considera-se que ele gera incentivos distintos para os órgãos a depender de qual efeito é mais importante para explicar os preços. As evidências empíricas apontam que os órgãos públicos pagam preços distintos por produtos semelhantes e que aqueles que pagavam preços mais altos têm mais chances de aderir ao pregão eletrônico da BEC, o que indica que as diferenças de preços se devem, sobretudo, à ineficiência. Além disso órgãos que pagavam preços mais baixos têm menos incentivos em aderir ao pregão eletrônico, pois já possuem mecanismos de compras mais eficientes, e manipulam os valores totais de suas aquisições para conseguir se enquadrar na categoria de dispensa de licitação. / The master thesis investigates how corruption and inefficiency affect the prices paid by public bodies for the purchase of goods. The high prices are commonly attributed to corruption, but in general it is not possible to separate the effects of inefficiency generated by the bureaucracy itself. In order to distinguish the implications of these two variables we use the adoption of the descending electronic auction through an online procurement platform (Bolsa Eletrônica de Compras de São Paulo - BEC/SP) by the public bodies of the state of São Paulo. It is possible to separate the effects on procurement prices because the descending electronic auction generates different incentives for the public bodies depending on which effect is the most important. The empirical evidence indicates that the agencies pay different prices for similar products and that those who pay higher prices are more likely to use the descending electronic auction, which indicates that price differences are mainly due to inefficiency. In addition, the lower-paying agencies have fewer incentives to join the descending electronic auction, because they already have more efficient purchasing mechanisms, and manipulate the total amounts of their purchases to be exempted from doing a bidding process.
254

[en] EDUCATION AND THE PUBLIC-PRIVATE EARNING GAP IN BRAZIL / [pt] EDUCAÇÃO, EXPERIÊNCIA E O HIATO SALARIAL ENTRE O SETOR PÚBLICO E PRIVADO NO BRASIL

BRENO GOMIDE BRAGA 24 September 2008 (has links)
[pt] Este trabalho tem como objetivo investigar os determinantes do diferencial de rendimentos público-privado para diferentes níveis de escolaridade dos trabalhadores no Brasil. Primeiramente, utilizando o rendimento do trabalho principal como variável de interesse, é estimado um hiato de rendimentos bastante favorável ao setor público para trabalhadores com baixa escolaridade. Já para trabalhadores mais qualificados, o hiato tende a desaparecer ou mesmo a tornar-se favorável ao setor privado. Adicionalmente, de maneira a considerar os diferentes regimes de aposentadoria vigentes no país, é definida a variável Valor Presente do Contrato de Trabalho (VPCT) como medida dos rendimentos dos indivíduos ao longo da vida. Diferentemente do resultado encontrado utilizando o rendimento do trabalho, é verificado que o diferencial do VPCT é favorável ao setor público mesmo para trabalhadores com elevados níveis de escolaridade. / [en] This dissertation studies the determinants of the public-private wage gap for different levels of schooling of Brazilian workers. Firstly, using the current wage as the variable of interest, it is estimated wage gap favorable to the less educated workers from the public sector. On the other hand, for workers with higher qualification the wage gap disappears or becomes favorable to the private sector. Further, we considerate the different regimes of retirement in Brazil by creating the variable Present Value of Work Contract (PVWC). This variable is a measure of the life time earnings for each individual of our database. Different from the results of the current wage, we found that the PVWC gap is favorable to the public sector even for the most educated group of workers.
255

Contribuição para o desenho organizacional de instituição pública brasileira: estudo de caso no setor de semicondutores. / Contribution to organizational design in Brazilian Public Institution: a case study in the semiconductor industry.

Biazzi, Monica Rottmann de 16 April 2012 (has links)
Nas últimas décadas, o domínio tecnológico tem sido enfatizado como elemento de progresso tanto no âmbito das empresas como no dos países. A tecnologia está presente na infra-estrutura das atividades econômicas e de toda a sociedade. Dessa forma, a tecnologia da informação é cada vez mais importante para o desenvolvimento tecnológico, mesmo em áreas não diretamente ligadas a ela. O setor de semicondutores, que em conjunto com os setores de computação e de software forma a indústria de microeletrônica, tem tido especial destaque na evolução da economia mundial. No Brasil, entretanto, o setor de semicondutores permanece restrito a um pequeno grupo de empresas. Neste contexto, com o propósito de desenvolver o setor de microeletrônica no Brasil, o governo federal, por meio do Ministério da Ciência, Tecnologia e Inovação, investiu na criação de uma empresa de semicondutores, no estado do Rio Grande do Sul. A empresa criada constitui o objeto de pesquisa deste estudo de caso, desenvolvido ao longo de 2011, com foco em seu desenho organizacional. Os objetivos alcançados com o presente trabalho foram os seguintes: levantamento dos modelos de desenho organizacional na literatura, tanto do setor privado como do setor público; estudo das características administrativas de instituições públicas brasileiras, sua forma de operar e seu desenho organizacional, considerando suas várias dimensões; levantamento das características do setor de semicondutores, com foco no surgimento de empresas deste setor em países em desenvolvimento; avaliação das diferentes dimensões do desenho organizacional, suas interdependências e equilíbrios dinâmicos, por meio de um estudo de caso, considerando a realidade de empresa pública brasileira. A metodologia utilizada foi o estudo de caso, com abordagem qualitativa. A coleta de dados foi realizada por meio de observação direta, análise documental e entrevistas semiestruturadas. A principal contribuição deste trabalho consiste na análise do desenho organizacional adotado pela empresa em estudo, considerando a organização de uma maneira integrada e sistêmica, incluindo todas as cinco dimensões do desenho organizacional Estratégia, Pessoas, Sistemas de Recompensa, Processos e Estrutura, além de identificar as interações entre as diversas dimensões e entre estas e o ambiente de atuação da empresa. Outra contribuição do presente trabalho está relacionada à análise da evolução dos subsistemas produtivos na organização ao longo do tempo, assim como a evolução dos objetivos de desempenho a serem buscados pela empresa. Considerando que os estudos acadêmicos sobre desenho organizacional no setor público brasileiro são relativamente escassos, os resultados obtidos neste trabalho consistem em contribuição para a teoria, uma vez que abrangem fatores específicos do setor público e sua influência sobre programas de reestruturação e mudança. Além disso, diante da grande necessidade de melhoria do setor, a descrição do caso e a análise dos resultados apresentam evidente aplicação prática, uma vez que proporcionam uma base para trabalhos futuros. / In the last decades, technological dominium has been emphasized as a progress element even in the ambit of firms as of countries. Technology is present in the infrastructure of economic activities as in the whole society. In this way, information technology is being each time more important to technological development, even in areas not directly linked to it. The semiconductor sector, which forms the microelectronic industry together with computer and software sectors, has received special highlight in the evolution of the world economy. In Brazil, however, the semiconductor sector remains restricted to a small group of firms. In this context, with the propose of developing the microelectronic sector in Brazil, the federal government, through the Science, Technology and Innovation Ministry, invested in the creation of a semiconductor firm, in Rio Grande do Sul state. The created firm consists in the research object of this study case, developed along 2011, with focus on its organizational design. The objectives reached with the present work were: identification of organizational design models in the literature, both of the private and the public sectors; study of administrative characteristics of Brazilian public institutions, their modus operandi and organizational design, considering its various dimensions; identification of semiconductors characteristics, with focus on the emerging of firms in this sector in developing countries; evaluation of different dimensions of organizational design, its interdependencies and dynamic equilibrium, through a study case, considering the reality of a Brazilian public firm. The methodology used was case study, with qualitative approach. Data were collected through direct observation, documental analysis and semi-structured interviews. The main contribution of this work is the analysis of the organizational design adopted by the studied firm, considering the organization in an integrated and systemic manner, including all the five dimensions of its organizational design Strategy, People, Reward Systems, Process and Structure, besides identifying the interactions between these dimension and between each dimensions and the organizations environment. Another contribution of this work is related to the analysis of the evolution of the productive subsystems in the organization along the time, so as the evolution of the performance objectives to be reached by the firm. Considering that academic studies about organizational design in the Brazilian public sector are relatively scarce, the results obtained in this work consist of contribution to theory, since they enclose specific aspects of the public sector and their influence in restructuring and change programs. Moreover, given the major need for improvement of the sector, the case description and the analysis of the results present evident practical application, because they provide a base for future work.
256

A influência do ambiente de trabalho na produtividade e qualidade do trabalho: percepção dos funcionários em um escritório do setor público / The influence of work environment on productivity and quality of work: perception of employees in a public sector office

Martinez, Marcella 02 August 2018 (has links)
O presente trabalho tem por objetivo verificar a percepção dos funcionários sobre a influência do ambiente de trabalho na produtividade e qualidade do trabalho em um escritório do setor público. No atual contexto econômico, o investimento no ambiente de trabalho como ferramenta para otimização da performance organizacional não é mais um diferencial competitivo, mas uma necessidade. No entanto, mesmo com o desenvolvimento intenso de pesquisas no tema por parte do setor privado, o setor público ainda vive sob premissas que minimizam a importância das condições espaciais nos resultados da gestão, ocasionando poucos estudos. Frente a este cenário, a atual pesquisa se desenvolverá nesta lacuna. O método da pesquisa se classifica como uma abordagem qualitativa de natureza aplicada com fins descritivos. O procedimento técnico foi pautado no método de Avaliação Pós-Ocupação pelo uso de um checklist pré-estruturado, walkthrough exploratório, entrevistas com personagens-chave, e questionário com os usuários do ambiente para coleta de dados. Os dados foram analisados com a aplicação de estatística descritiva e análise de conteúdo. A análise dos dados permitiu concluir que os usuários do ambiente de trabalho do estudo de caso acreditam que o ambiente influencia positivamente na produtividade. Também foi possível levantar fatores de sucesso e falhas do ambiente de trabalho. Os principais fatores de sucesso foram fluxos, distâncias, estações de trabalho, espaços de convivência e iluminação. As principais falhas encontram-se na segurança contra incêndio, acessibilidade, falta de espaço e desorganização do layout e armazenamento, falta de padronização, privacidade, ruído, ventilação e controle ambiental. A pesquisa vê este diagnóstico como recomendação de um projeto de mudança das falhas, valorizando os fatores de sucesso, para a otimização do ambiente de trabalho do estudo de caso. Acredita-se ter aprofundado o conhecimento sobre o tema no setor público, buscando fomentar pesquisas futuras. / The present work aims to verify the perception of employees about the influence of work environment on productivity and quality of work in a public sector office. In the current economic context, investment in the work environment as a tool for optimizing organizational performance is no longer a competitive differential, but a necessity. However, even with the increasing development of private sector research in the theme, the public sector still lives under premises that minimize the importance of spatial conditions in the management results, leading to few studies. Against this background, the current research develops in this gap. The research method is classified as a qualitative approach of applied nature for descriptive purposes. The technical procedure was based on the Post-Occupancy Assessment method using a pre-structured checklist, exploratory walkthrough, interviews with key characters, and a questionnaire with the users of the environment for data collection. The data were analyzed with the application of descriptive statistics and content analysis. Data analysis allowed to conclude that users of the case study work environment believe that the environment positively influences productivity. It was also possible to raise success factors and failures of the work environment. The main success factors were flows, distances, workstations, social living spaces and illumination. The main flaws are in fire safety, accessibility, lack of space and disorganization of layout and storage, lack of standardization, privacy, noise, ventilation and environmental control. The research sees this diagnosis as a recommendation for a project of change of the failures, valuing the success factors, for the optimization of the working environment of the case study. It is believed to have deepened the knowledge about the subject in the public sector, seeking to foster future research.
257

Gerenciamento de portfólio de projetos nos setores público e privado: caracterí­sticas, similaridades e distinções. / Project portfolio management in the public and private sectors: characteristics similarities and distinctions.

Maceta, Paulo Rafael Minetto 28 November 2017 (has links)
O gerenciamento de portfólios de projetos é adotado por organizações para garantir que sejam priorizados e realizados os melhores projetos para atingir os objetivos estratégicos da organização e para haver um melhor planejamento do uso dos diversos recursos da organização para a execução dos projetos. O setor público tem características que o distingue do setor privado, o que reflete em como as organizações dos dois setores são gerenciadas. O objetivo deste trabalho, além de realizar uma revisão bibliográfica sobre o gerenciamento de portfólio no setor público, é estudar as características e ferramentas utilizadas no gerenciamento de portfólio de projetos no setor público em comparação com o setor privado. Para a realização deste estudo foram realizados estudos de caso em quatro empresas privadas de diversos setores e em quatro organizações públicas de diversas esferas de governo e de atuação. Nos estudos de caso, além da análise de documentação, foram realizadas entrevistas com profissionais de todas as organizações as quais foram transcritas e analisadas com auxílio do NVivo, um programa de análise qualitativa de dados. A análise dos dados levantados frente às proposições de pesquisa permitiu constatar que em ambos os setores o gerenciamento de portfólio de projetos tem como um de seus objetivos principais gerar um alinhamento entre os projetos realizados e os objetivos estratégicos pretendidos pela organização; as organizações do setor público, ao contrário do sugerido pela análise da literatura, possuem uma maior formalização dos seus processos de gerenciamento de portfólio de projetos; existe um indicativo que as ferramentas utilizadas em ambos os setores são semelhantes, sendo que a ferramenta de pontuação e ordenamento é uma das mais utilizadas nas organizações pesquisadas; as classes de critérios mais utilizadas para a seleção e priorização do portfólio no setor público são diferentes das classes de critérios utilizadas no setor privado; a classe de critérios \"financeira\" é a que possui maior quantidade de critérios no setor privado e menor quantidade no setor público, situação que se inverte com a classe \"social e ambiental\" que tem maior quantidade de critérios no setor público e menor número no setor privado; o setor público tem menor atenção ao gerenciamento de riscos do que o setor privado. Não foi possível concluir se há diferença entre a influência das partes interessadas internas e externas à organização no gerenciamento de portfólio nos setores analisados. / Project portfolio management is used by organizations to ensure that they prioritize and execute the best projects available to achieve the organization\'s strategic objectives and to better plan the use of their resources. The public sector has some characteristics that distinguish it from the private sector that influences how organizations in both sectors are managed. This work aims to carry out a bibliographic review on portfolio management in the public sector and also to compare the characteristics and tools of project portfolio management processes used in the public and private sector. In order to carry out this study, eight case studies were carried out, four in private companies from different sectors and four in public organizations from different government´s responsibility and regions. During the case studies, in addition to documentation analysis, interviews were conducted with organizations´ professionals, that were transcribed and analyzed using NVivo, a qualitative data analysis software. The analysis of the data collected in comparison to the research proposals showed that in both sectors the main goal of project portfolio management is to generate an alignment between the projects carried out and the strategic objectives pursued by the organization; on the contrary that were indicated by the literature review, public sector organizations have more formalized project portfolio management processes than private sector companies; there is an indication that organizations in both sectors use similar tools and the scoring and classification´s type is the most commonly used; the selection and prioritization criteria most used by public sector organizations are from different class than the most used by private sector organizations; the \"financial\" class of criteria is the one that has the biggest amount of criteria in the private sector and the smallest amount in the public sector, the opposite situation occurs in the \"social and environmental\" class that has the biggest amount of criteria in the public sector and the smallest amount in the private sector; public sector organizations are less concerned about risk management than private sector organizations. It wasn´t possible to infer if there is a difference in the influence\'s level between internal and external stakeholders in the project portfolio management\'s practices in the analyzed sectors.
258

Evidenciação de capital intelectual nas páginas web de prefeituras do Rio Grande do Sul

Schuh, Clari 17 August 2009 (has links)
Made available in DSpace on 2015-03-05T19:14:43Z (GMT). No. of bitstreams: 0 Previous issue date: 17 / Nenhuma / Esta pesquisa objetivou analisar as informações sobre capital intelectual evidenciadas nas páginas WEB dos municípios do Estado do Rio Grande do Sul, mediante pesquisa documental, partindo-se de um instrumento de pesquisa composto de itens referentes aos componentes de capital intelectual: capital humano, capital estrutural, capital de munícipes e transparência, assim como os seus respectivos subitens. Os dados foram objeto de análise descritiva e testes estatísticos. Como resultados do estudo, podem-se mencionar: (a) o teste Tukey de comparação múltipla de proporções revelou não haver diferença significativa na proporção de evidenciação de capital intelectual entre os municípios de Porto Alegre, Bagé, Canoas, Caxias do Sul, Santa Cruz do Sul, São Leopoldo e Sapucaia do Sul; (b) comparando-se a proporção de evidenciação por item, constatou-se que a transparência apresentou uma proporção de 65,90%, seguida do capital dos munícipes (43,10%), capital estrutural (36,80%) e capital humano (26,70%) e (c) há relação / This research analyzes the information on intellectual capital evident in the web pages of the cities of Rio Grande do Sul, through desk research, starting from a research composed of items related to the components of intellectual capital: human capital, structural capital, capital of householders and transparency, as well as their respective sub-items. The information was subjected to descriptive analysis and statistical tests. The results of the study are: (a) the Tukey multiple comparison of proportions revealed no significant difference in the proportion of disclosure of intellectual capital among the cities of Porto Alegre, Bage, Canoas, Caxias do Sul, Santa Cruz , São Leopoldo and Sapucaia do Sul; (b) comparing the proportion of disclosure by item, it was found that the transparency provided a proportion of 65.90%, followed by the capital of residents (43.10%), structural capital (36.80%) and human capital (26.70%); (c) there is no relationship between socio-demographic variables (income per capita and
259

New public management reforms : an empirical study of human resources critical factors, in the context of the Greek public sector

Liveris, Panagiotis D. January 2015 (has links)
This work is an endeavour on the subject of the Critical Success Factors imposed by Human Resources, in the process of reforms, under the context of New Public Management, particularly, as this applies in the Greek Public Sector and more specifically in the cases of ISO implementation. The fundamental issues it attempts to elucidate are the Human Resources policies that must be applied, so that employees become an integral element for the successful implementation of any introduced reforms. Many scholars have pointed out the gap in literature regarding the effect of New Public Management (NPM) reforms on the human factor. Moreover, in the current Greek reality, in the context of the economic recession and the debt crisis, where public administration reforms are mandatory, the thorough examination of the vital issues, pertaining to Human Resources, consists a major priority. The qualitative research method applied with the employees of the reformed organisations has further aspired to ponder and determine what really matters during the transformational process from the employees’ point of view. The conclusions we have reached underpin the importance of Human Resources motivational factors in the reform process, taking into consideration that the employee is the catalyst for any change effort. Some of those factors were found to be also part of the ISO concept per se, thus, their implementation would boost the employees’ morale, while others must be carefully analysed, planned and implemented by all the stakeholders to further facilitate the change process. We have to bear in mind that, especially under the current dire economic environment, quality reforms could be a challenge, as they combine fiscal discipline and at the same time aspire to increase the employees’ and citizens’ satisfaction. This study goes further to suggest that, the implementation of ISO reforms could help all the participants, provided that the decision makers take into serious consideration the Critical Success Factors outlined herewith, that have been extracted from a survey conducted pertinent to our research. This study focused on the reforms/ISO process as implemented by the Intermediate Managing Authority of the Ionian Islands. Further research on the implications from the implementation of NMP doctrines on Human Resources should be conducted in other Greek governmental organisations, in order to reaffirm the results and possibly enhance the suggested model. Conclusively, our ultimate target is to assist decision makers and encourage them to utilise the arguments depicted, towards the successful implementation of NPM doctrines.
260

The gender landscape of the Taiwanese public-sector labour market

Chung, Wei-Yun January 2017 (has links)
This thesis examines the interplay between gender, family, and the Taiwanese public-sector labour market at national, local, and individual levels. It focuses on gendered occupational segregation, worker mobility in terms of job transfers and promotion, everyday work–life arrangements, and the influence of locality on workplace dynamics and individuals’ career moves. The public sector, especially that in East Asian countries, has long been regarded as a more women-friendly employer that promotes gender equality in the public sphere. Nonetheless, relevant research lacks a systematic investigation into the interplay of gender, social norms, and structured opportunities and constraints in this labour market. Therefore, I conducted this research by analysing governmental statistics and carrying out interviews. My research shows that gender segregation exists in the Taiwanese public sector and women are still underrepresented at senior levels, although the Taiwanese government has launched many measures to achieve gender equality in the public-sector labour market. It further scrutinises how the career trajectories of male and female civil servants differ because of gendered task assignment at work and gendered expectation after marriage, which restrain women’s mobility in spatial and career terms. Through the comparison of the experience of the civil servants working in three regions, I point out that locality influences the formation and function of social networks, work culture, and familial power relations. I also explain how local networking, work culture, and family relationships correlate with one another and thus implicitly influence the career development of male and female civil servants in the researched regions. In addition, my discussion looks at how extended family members influence household gender dynamics, which is seldom discussed in existing literature. There are three main findings in my research. First, prevalent gender norms in the wider societal context play an important role in the gendering process of civil servants’ career trajectories. Gendered investment in human capital contributes to gendered occupational choices and the tendency of men to start their civil service career at higher entry levels. Second, gender segregation exists in the assignment allocation, which is the result of prevalent gender stereotyping at work and in return reinforces the existing gender stereotypes. Third, the career plans of married civil servants, especially those with children, are highly determined by the interplay of gender dynamics at home and at work. Mothers tend to have the most limited career choices. Different family structures and local work cultures constitute diverse local settings for these mothers. In general, women who live close to or with their husbands’ extended families tend to prioritise their family commitments, although their extended family members provide them with resources and support, such as childcare. My research theorises back from the East Asian context to the literature on gender and families by unveiling multiple forms of patriarchy in different family structures, whereas previous Western-focused research has often focused on nuclear families. My research also suggests that the interlocking relationship between home and workplace gender relations and the influence of locality on these relations should be carefully considered during policy making and implementation.

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