Thesis (MPA)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: Problems with stock control have arisen since the amalgamation of the four local governments in the Helderberg Basin. Management and control of stock are important as stock is considered as cash. It is therefore necessary that local governments pay attention to the continuous upgrading of existing systems for the purchase and storage of stock as well as the control of it and the facilities. The purpose of stock control is to ensure that the existing stock levels are sufficient to enable the local government to execute its functions effectively. This study points out that problems experienced are minimised and could even be eliminated by applying the JIT (Just-in-Time) principle. Statistics have shown that the JIT principle could be applied with great success within the Helderberg Municipality and that approximately R4,36m could be available for alternative application. For the Helderberg Administration JIT could mean minimising excess stock in such a way that mostly stock items with re-order times of eight weeks will have to be kept in stock. * Since 5 December 2000 the Helderberg Municipality is included in the City of Cape Town and is now known as Helderberg Administation. / AFRIKAANSE OPSOMMING: Ná amalgamasie van die vier munisipaliteite in die Helderbergkom word probleme met voorraadbestuur ondervind. Voorraadbestuur is belangrik omdat voorraad as kontant beskou word. Dit is daarom noodsaaklik dat munisipaliteite voortdurend aan die opknapping van bestaande stelsels van voorraadaankope en opberging, asook aan voorraadbeheer en fasiliteite aandag sal skenk. Die doel van voorraadbestuur is om te verseker dat die beskikbare voorraad voldoende is om die plaaslike owerheid in staat te stelom funksies effektief uit te voer. Hierdie navorsing dui daarop dat probleme wat ondervind word, verminder en selfs uitgeskakel sal kan word deur toepassing van die JIT(Just-in-Time)-beginsel. Statistiek dui daarop dat die JIT-beginsel met groot sukses binne die Helderberg Munisipaliteit toegepas sal kan word en ook bykans R4.36m. beskikbaar kan stel vir alternatiewe aanwending. Vir die Helderberg Administrasie kan JIT beteken dat oorbodige voorraad so geminimaliseer word dat meestal voorraaditems met herbesteltye van ag weke in voorraad gehou hoef te word. * Helderberg Munisipaliteit is vanaf 5 Desember 2000 deel van die Munisipaliteit van Stad Kaapstad en staan tans bekend as Helderberg Administrasie.

Thesis (MPA)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: Supply chain management (SCM) in the public sector in general, as well as the municipal sphere in particular, has received increasing prominence over past few years. Although the focus is mainly due to the impact of fraud and corruption in public sector procurement, this author is of the opinion that SCM can also create value and aid in the attainment of strategic objectives. The study revealed that supply chain management is described as a process in literature, whilst it is described as a system by government. Of significance to this, is that both literature and government view SCM as a means to add value. The study also revealed that in order for SCM to add value and to contribute to the attainment of strategic objectives, it is important that SCM forms part of the performance management (PM) system of an organisation. Performance measurement tools, such as the balanced scorecard, benchmarking, improvement and other measurement tools, were introduced as tried and trusted methods for measuring SCM performance. The study was embarked upon because the author was of the opinion that municipalities in South Africa only implement SCM because it is required by legislation. Thus, this theory was tested at Hessequa Municipality and it was found that the current emphasis was on compliance at Hessequa Municipality. This was done by means of studying documentary evidence and through interviews conducted with various internal and external stakeholders either directly or indirectly affected by the SCM processes of Hessequa Municipality. The study tested Hessequa Municipality’s readiness to progress towards performance management and measurement by using the financial capability model for SCM as utilised by the Western Cape Government to ascertain the level of SCM implementation at municipalities. It was found that Hessequa Municipality meets almost all the compliance and control requirements, with only two areas that require slight attention before full compliance is achieved. Through the interviews conducted, the study also tested Hessequa Municipality’s willingness to progress to the next level and found that there was indeed a willingness to progress towards managing and measuring SCM activities. In conclusion, the study recommended that Hessequa Municipality uses a phased-in approach when it sets processes in place to progress towards performance managing SCM. That when developing performance indicators for SCM, it be aligned to the performance management system and targets of the municipality. It also recommended that a combination of the tried and trusted methods be used to measure SCM performance. Finally, it recommended that the municipality eradicates the silo approach to doing business and adopts a more integrated approach by firstly integrating its internal processes before embarking upon integrating the actions of all the agents within the supply chain. / AFRIKAANSE OPSOMMING: Voorsieningskanaalbestuur (VKB) in die openbare sektor oor die algemeen sowel as in die munisipale omgewing in besonder, het gedurende die afgelope jare al hoe meer na die voorgrond getree. Alhoewel die fokus hoofsaaklik toegeskryf word aan die impak van bedrog en korrupsie op verkryging in die openbare sektor, is die skrywer van mening dat VKB ook waarde kan toevoeg en tot die die behaling van strategiese doelwitte kan bydra. Die studie het aan die lig gebring dat VKB in literatuur as ’n proses beskryf word, maar deur die regering as ’n stelsel beskryf word. Wat egter van belang is, is dat beide die literatuur en regering VKB as ’n middel beskou om waarde toe te voeg. Die studie het ook openbaar dat, ten einde vir VKB om waarde toe te voeg en tot die behaling van strategiese doelwitte by te dra, dit belangrik is dat VKB ’n deel vorm van die prestasiebestuurstelsel van ’n organisasie. Prestasiemetingsinstrumente soos die gebalanseerde telkaart, doelwitstelling, verbetering en ander metingsinstrumente is ingestel as bewese metodes om VKB-prestasie te meet. Die studie is onderneem omdat die skrywer van mening was dat munisipaliteite in Suid- Afrika slegs VKB implementeer omdat wetgewing dit vereis. Hierdie teorie is by Hessequa Munisipaliteit getoets en daar is gevind dat die huidige klem op voldoening aan wetsvereistes is. Die toets is gedoen deur dokumentêre bewyse te bestudeer, asook deur onderhoude te voer met verskeie interne en eksterne rolspelers wat óf direk óf indirek deur die VKB-prosesse van Hessequa Munisipaliteit geraak word. Die studie het Hessequa Munisipaliteit se gereedheid om na prestasiebestuur en -meting te vorder, getoets deur van die finansiële vermoë-model gebruik te maak wat deur die Wes-Kaapse Regering gebruik word. Hierdie model word gebruik om die vlak van VKB-implementering by munisipaliteite te bepaal. Daar is gevind dat Hessequa Munisipaliteit aan feitlik alle vereistes vir nakoming en beheer voldoen, buiten twee gebiede wat geringe aandag verg alvorens volle nakoming behaal word. Deur onderhoude te voer, het die studie ook Hessequa Munisipaliteit se bereidwilligheid getoets om na die volgende vlak te vorder. Daar is gevind dat daar inderdaad ’n begeerte was om na die bestuurs- en metingsaktiwiteite van VKB te beweeg. Laastens het die studie aanbeveel dat Hessequa Munisipaliteit ’n infaseringsbenadering gebruik wanneer prosesse in plek gestel word om na VKB-prestasiebestuur te vorder. Wanneer prestasie-aanwysers vir VKB ontwikkel word, moet dit met die prestasiebestuurstelsel en -doelwitte van die munisipaliteit belyn word. Dit word ook aanbeveel dat ’n kombinasie van die beproefde en getoetste metodes gebruik word om VKB-prestasie te meet. Die laaste aanbeveling is dat die munisipaliteit die silo-benadering van sake doen uitwis en ’n meer geïntegreerde benadering aanneem. Die interne prosesse moet eers geïntegreer word, waarna die handelinge van al die rolspelers in VKB geïntegreer word.

Thesis (MBA)--University of Stellenbosch, 2011. / Wine is not the alcoholic beverage of choice for the average South African. South Africa‟s wine consumption per capita is much lower than in other wine producing countries. It would be hugely beneficial to the South African wine industry if our domestic market were beter developed. This study aims to improve our understanding and knowledge of the South African wine market by exploring the purchasing behaviour and preferences of the South African wine consumer. This objective is attained by identifying whether a correlation exists between demographic variables and wine purchasing behaviour in the South African market. A literature review of international research indicated that various demographical, behavioural and other determinants significantly influence a consumer's decision to buy wine. This information was used to formulate a data collection strategy. A quota sampling strategy was used and the data was collected with the help of an online questionnaire. This study used the chi-squared test of a contingency table to determine if a relationship exists between any of the variables and the Cramer‟s V test was used to measure the strength of the association. This study produced similar results as other international studies conducted on the factors influencing wine purchasing behaviour. The male survey respondents tended to spend more on average on a bottle of wine and had on average a higher wine knowledge when compared to the female survey respondents. The older survey participants consumed more wine and tended to spend more per month on wine compared to their younger counterparts. The respondents in the higher income groups tended to spend more per month on wine and purchased wine that is more expensive when compared to their counterparts in the lower income groups. This study found significant relationships between wine knowledge and wine purchasing variables. Higher levels of wine knowledge often lead to higher wine consumption levels. Furthermore, the respondents in the higher wine expenditure groups generally possessed a higher wine knowledge compared to the respondents in the lower expenditure groups. This study found a number of significant relationships between the purchasing behaviour and the preferences of the survey respondents. The respondents in the higher consumption groups preferred red or white wine and had an adverse preference for wine in the “other” category. Furthermore, most red and sparkling wine consumers preferred a natural cork while most dry white wine consumers preferred a screwcap as closure method. The respondents displayed a possible willingness to pay more for a bottle of red wine than for a bottle of white wine. Furthermore, the respondents favoured screwcap in the lower average price category and preferred a natural cork in the higher average price categories. The survey participants tended to purchase wine at different price points and did not only buy wine in one price bracket.

Thesis (MDF)--Stellenbosch University, 2011. / Small, medium and micro enterprises (SMMEs) play an important role in the economic growth and development of any economy. They contribute to the goals of growth, equity, job creation and poverty reduction in different ways. Given the importance of the SMME sector, governments throughout the world including the South African government, have focused their attention on the development of this sector to promote economic growth, income distribution and employment opportunities. Most SMMEs in South Africa fail due to a variety of reasons, including a lack of access to markets, which is one of the critical factors for the survival and growth of SMMEs. The government of South Africa has introduced the Preferential Procurement Policy Framework Act (Act 5 of 2000) to address the challenge of market access for SMMEs. The Act is aimed at utilising the purchasing power of government as an instrument of SMME development. SMMEs, especially those owned by historically disadvantaged individuals, are afforded an opportunity to access markets they would otherwise find difficult to penetrate. Given the importance of access to markets to SMMES, the study seeks to analyse the role of preferential procurement in Local Government with specific reference to Ekurhuleni Metropolitan Municipality (EMM), as an instrument of promoting the development of historically disadvantaged SMMEs in South Africa.

Despite reform processes in the employment of Supply Chain Management (SCM) as a strategic tool in the South African public sector, there are predicaments in SCM practices, especially in municipalities. This notwithstanding, research that demystifies the SCM implementation practices in local municipalities within the West Rand District, SA is lacking. This study explores supply chain management practices implemented at the West Rand District municipalities. An exploratory and descriptive study was conducted based on a semi-structured questionnaire. The collected data was analysed descriptively using SPSS, inferentially using Fisher Exact test, as well as by content analysis using Atlas.ti. The findings of the study revealed that overall the West Rand District municipalities have adopted and implemented the SCM practices. However, SCM practices are sometimes not always aligned with government policies. The most implemented SCM practice was demand management, followed by acquisition management. The least implemented practices were logistics, disposal, risk and performance management. No significant differences were observed among the municipalities, except for municipality C (within its own supply chain practitioners). The municipalities face serious SCM challenges in implementing their SCM practices. These challenges stem from: a lack of training for SCM staff, lack of proper capacity, poor planning, and ineffective black economic empowerment in the West Rand District. Based on the results, there is a need of training for SCM staff, capacity building, better planning interventions, and more effective black economic empowerment. It should be reiterated that the lack of proper SCM processes and procedures are the root cause of problems in service delivery in South Africa. The study concludes by recommending that SCM practitioners should regularly update their SCM policies, ensure proper compliance with the elements of SCM, as well as to source competencies, skills, and knowledge from higher education institutions and private accredited service providers. / Business Management / M. Tech. (Business Administration)

Submitted in fulfillment of the requirements for the Degree of Master of Management Sciences: Marketing, Durban University of Technology, Durban, South Africa, 2017. / It is widely evident that the mobile phone industry is facing rapid growth, with the increased introduction of cheaper mobile phones in South Africa intensifying competition between such companies. A number of studies have been conducted in other countries on brand preferences, but there remains a gap in knowledge with regard to the South African market. It was therefore warranted to academically research factors influencing consumer brand preferences when purchasing mobile phones, in order to understand these preferences, and what consumers consider when making such purchases. The rationale of the study was to provide new insights for local marketers into the factors consumers consider most when looking at mobile phone brands. The aim of this study was therefore to determine brand preferences for mobile phones amongst students at a selected higher educational institution in South Africa. The study adopted a quantitative research approach, where the data obtained was descriptive and cross-sectional in nature. The research population was made up of students studying at the Durban University of Technology (DUT), where convenience sampling was performed on a target population of 378 students. The sample size was selected by giving questionnaires to those students most available to the researcher. The results were then analysed using the Statistical Package for Social Sciences (SPSS) Version 24.0 software. Validity was ensured by conducting a pre-test of the questionnaire, and the study’s reliability was measured using Cronbach’s Co-efficient Alpha test. The study findings showed that brand popularity, prices, product attributes, social influences and marketing communications all affect mobile phone brand preferences amongst students. The study results also showed, however, that there were some product attributes and social influences that did not influence these preferences. Recommendations are given to industry players to increase their knowledge of these important factors, to aid with the improvement of their brands and increasing their market preference in this highly competitive industry. / M

This research examines the impact of purchasing constraints and demand variability on working capital balances. The working capital accounts considered are creditors, debtors and raw material inventories. Purchasing constraints and demand uncertainty are defined. The supply chain of the South African cable industry, and one manufacturer in particular, and the challenges faced in the cable manufacturing process are discussed. To quantify the influences, a comparison between working capital accounts in the case of economic order quantity and actual purchasing practices is performed. A simulation model is developed to reproduce a larger sample of demand data, matching the cumulative probability density function of each cable type contained in the annual sales budget. The results show, that the working capital accounts react differently to changes in purchasing conditions and variations in demand, the most sensitive being raw material inventories. The study quantifies the influence of purchasing constraints on each working capital value. / Business Management / M.Com. (Business Management)

Submitted in fulfilment of the requirements for the Degree of Master in Technology: Marketing, Durban University of Technology, 2011. / Satisfying consumers’ needs and wants has always been a primary goal of marketing. These are fulfilled when consumers make the right choices of products to purchase. The driving force behind such purchasing decisions is generally regarded as motivation and this varies between consumers, with each one having their own reasons for their respective choices. For the convenience of consumers, women’s clothing is displayed in stores according to the body sizes of the garments, as reflected on each of their labels. However, this practice can be confusing to consumers because manufacturers use differing sizing systems. The resultant sizing and fit problems in women’s clothing have been documented in many studies around the world. The aim of this study is to explore the emotional effects of sizing and fit on purchasing behaviour in women’s clothing. It looks at current literature regarding emotions in purchasing, consumer decision making and sizing and fit and focuses on sizing and fit problems encountered when women try on clothing in a store. Their emotions whilst going through this process are identified and the subsequent effects of these emotions on their purchasing behaviour are examined. The study firstly reveals that emotions are felt, in varying degrees, by women consumers arising from sizing and fit problems when trying on clothing in stores. The results show that positive emotions are not felt strongly. Secondly, the study identifies the influences which emotions have on purchasing behaviour. The results indicate that positive emotions have a significant influence on purchasing, whilst negative emotions have a lesser effect. Thirdly, the study reveals that in the relationship between satisfaction and the demographic profile, age played a significant role in the scoring of positive emotions when respondents experience inconsistency of sizes between stores.

Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009. / The thesis evaluates the extent to which good governance has influenced the procurement process at the Lejweleputswa District Municipality. Under good governance, the manner in which goods are procured or disposed of, is supposed to be unproblematic and conducted with the highest integrity, taking into account both the costs involved in the process and the benefits of the delivery of the services. Good governance should act as a “decontaminator or antiseptic in a germ infested area” (Cloete 2006:6–19). To extend the analogy further, this process of disinfecting the wound definitely requires some form of expertise and knowledge, as well as the participation of different role players, such as doctors and nurses; in addition, certain utensils to clean and cover the wound would be needed. In the same way, the procurement process needs experts to handle and enforce correct procedure. The values of good governance alone are meaningless unless there are people who are willing and have the capacity to manage the required processes and procedures. In South Africa, a new procurement process was adopted in the public sector in 1994. To date it has been interpreted and implemented in favour of historically disadvantaged individuals, like black people, women and disabled people through a legislative framework, the Preferential Procurement Policy Framework Act, 2000 (RSA, Act 5 of 2000) and the Broad Based Black Economic Empowerment Act, 2003 (RSA, Act 53 of 2003). It is crucial to point out, however, that the definitions given by these laws about black people differ or contradict each other. Challenges like this have turned the procurement process upside down. In an effort to attain uniformity in the procurement process in the local sphere of government, both National and Provincial Treasury Departments have instituted legislation and guidelines to steer the process. Despite all these efforts, municipalities are still associated with allegations of corruption and nepotism when awarding tenders to service providers. The Lejweleputswa District Municipality has not been spared from such accusations, as shown by the spate of riots that occurred in the Free State (Mail and Guardian 2007:6–12). This research has therefore been undertaken with the general objective of determining whether the values of good governance have managed to sustain a good procurement process in the municipality or whether the values are being ignored leading to procurement processes which do not fulfil the aims of the legislation and guidelines and remain open to allegations of corruption and maladministration. The specific objectives for the research were to investigate good governance in procurement in the municipality context and to make recommendations, if appropriate, on how to promote good governance in municipal procurement.

This research examines the impact of purchasing constraints and demand variability on working capital balances. The working capital accounts considered are creditors, debtors and raw material inventories. Purchasing constraints and demand uncertainty are defined. The supply chain of the South African cable industry, and one manufacturer in particular, and the challenges faced in the cable manufacturing process are discussed. To quantify the influences, a comparison between working capital accounts in the case of economic order quantity and actual purchasing practices is performed. A simulation model is developed to reproduce a larger sample of demand data, matching the cumulative probability density function of each cable type contained in the annual sales budget. The results show, that the working capital accounts react differently to changes in purchasing conditions and variations in demand, the most sensitive being raw material inventories. The study quantifies the influence of purchasing constraints on each working capital value. / Business Management / M.Com. (Business Management)