Η συνεχής εξέλιξη των δικτύων που βασίζονται στο ΙΡ πρωτόκολλο και η ευρύτατη διάδοση και χρήση τους τα τελευταία χρόνια σε ολόκληρο τον κόσμο καθοδηγεί την ανάγκη για την ανάπτυξη νέων τεχνολογιών και την αναβάθμιση των υπαρχόντων, προκειμένου να καλυφθούν οι συνεχώς μεταβαλλόμενες τάσεις και ανάγκες. Δύο από τις βασικότερες εξελίξεις που σχετίζονται με το επίπεδο του ΙΡ πρωτοκόλλου είναι η δυνατότητα για την παροχή εγγυήσεων ποιότητας (Quality of Service) σε τμήμα της συνολικής κίνησης που διακινείται μέσα από τα ΙΡ δίκτυα, καθώς και η ανάγκη αναβάθμισης του IPv4 πρωτοκόλλου προκειμένου (κυρίως) να εξαλειφθεί το πρόβλημα της φειδωλής διάθεσης μοναδικών και οικουμενικά δρομολογήσιμων διευθύνσεων, καθώς και να βελτιωθούν άλλες δευτερεύουσες ατέλειες του IPv4. Κεντρικό αντικείμενο αυτής της Διδακτορικής Διατριβής αποτελεί η μελέτη των τεχνολογιών για παροχή Quality of Service καθώς και η ανάπτυξη μηχανισμών και αλγορίθμων για την αποδοτική διαχείριση των πόρων, τον όσο το δυνατόν δίκαιο καταμερισμό της ποιότητας υπηρεσίας, καθώς και τη δυνατότητα συνεργασίας και διαλειτουργικότητας μεταξύ διαφορετικών αυτόνομων δικτυακών τμημάτων με αυτοματοποιημένο τρόπο (χωρίς δηλαδή να χρειάζεται η παρέμβαση ενός ανθρώπου διαχειριστή στις περισσότερες περιπτώσεις). Για το σκοπό αυτό έχουν προταθεί διάφορες προσεγγίσεις, οι οποίες μελετώνται στην εργασία αυτή, ενώ προτείνονται αλγόριθμοι και μηχανισμοί για τη βελτίωση της λειτουργίας και της απόδοσής τους. Επίσης, από το RFC 2638 της IETF έχει οριστεί η μονάδα του Bandwidth Broker που διαχειρίζεται συνολικά υπηρεσίες QoS σε ένα domain. Οι Bandwidth Brokers χρειάζεται να εγκαθιδρύσουν σχέσεις περιορισμένης εμπιστοσύνης με τις αντίστοιχες μονάδες στα γειτονικά domains, αντίθετα με άλλες αρχιτεκτονικές που απαιτούν τον καθορισμό των χαρακτηριστικών μιας ροής στους δρομολογητές κατά μήκος του από άκρο σε άκρο μονοπατιού. Επομένως η αρχιτεκτονική του Bandwidth Broker δίνει τη δυνατότητα να κρατηθεί η πληροφορία στο επίπεδο του διαχειριστικού domain, αντί να πρέπει να κρατηθεί σε κάθε δρομολογητή, και η DiffServ αρχιτεκτονική δίνει τη δυνατότητα να περιοριστεί η πληροφορία αυτή μόνο για τους ακραίους δρομολογητές κάθε domain. Στα πλαίσια της διδακτορικής αυτής διατριβής μελετήθηκε η αρχιτεκτονική DiffServ σε επίπεδο μηχανισμών χρησιμοποιώντας εργαλεία εξομοίωσης (NS-2 simulator) καθώς και πραγματικό δίκτυο ευρείας κλίμακας. Το IPv4 πρωτόκολλο έχει τη δυνατότητα υλοποίησης μηχανισμών QoS στο επίπεδο δικτύου με τη χρήση του πεδίου TOS (Type Of Service). Το IPv6 επεκτείνει και βελτιώνει την ιδέα αυτή, παρέχοντας δύο νέα πεδία στην στάνταρ επικεφαλίδα, τα Traffic Class και Flow Label, τα οποία μπορούν να χρησιμοποιηθούν προς αυτήν την κατεύθυνση. Το αποτέλεσμα ήταν ο σχεδιασμός μιας ομάδας υπηρεσιών QoS (απόλυτης προτεραιότητας σε IP κίνηση, εγγυημένου εύρους ζώνης για L2 συνδέσεις μέσω ιδεατών δικτύων καθώς και κίνησης χαμηλής προτεραιότητας). Ο σχεδιασμός αυτός ολοκληρώθηκε με την υλοποίηση μιας πλήρους εφαρμογής bandwidth broker (κεντρικοποιημένη αρχιτεκτονική) που εκτελεί τις ακόλουθες εργασίες: μοντελοποίηση δικτύου, εφαρμογή του μοντέλου διαστασιολόγησης στην τρέχουσα κατάσταση, αποδοχή κλήσης QoS αιτημάτων, παραγωγή παραμέτρων ρύθμισης για τις δικτυακές συσκευές, παρακολούθηση λειτουργίας QoS στο δίκτυο, επικοινωνία με αντίστοιχους bandwidth brokers σε γειτονικά domains και πλήρη διαχείριση των αιτημάτων QoS. Επιπλέον, δεδομένου ότι οι ανάγκες των εφαρμογών για QoS αυξάνονται, πρέπει να δίνεται μεγαλύτερη ευελιξία μια QoS σηματοδοσία. Για το λόγο αυτό μελετήθηκε και υλοποιήθηκε μια εφαρμογή αυτόματης σηματοδοσίας χρησιμοποιώντας το ευρέως γνωστό πρωτόκολλο δρομολόγησης BGP. Το αποτέλεσμα είναι να επιτυγχάνεται δυναμική σηματοδοσία για QoS σε ένα δίκτυο μέσω μιας διεπαφής που βασίζεται σε Web service ή σε μια Βάση Δεδομένων. Το σύνολο της εργασίας αυτής δοκιμάστηκε και εφαρμόστηκε στο Εθνικό Δίκτυο Έρευνας & Τεχνολογίας και είναι διαθέσιμο σε αντίστοιχα ερευνητικά εθνικά δίκτυα. Επιπλέον, μια σημαντική παράμετρος της υποστήριξης QoS μηχανισμών από άκρο σε άκρο είναι η συνεργασία μεταξύ διαφορετικών αυτόνομων τμημάτων (domains) που απαιτείται προκειμένου η κίνηση να υφίσταται προνομιακή μεταχείριση καθ’ όλη τη διαδρομή της και να της παρέχονται οι αναγκαίες εγγυήσεις ποιότητας. Η διαπραγμάτευση της συνεργασίας αυτής είναι σαφές ότι πρέπει να είναι όσο το δυνατόν αυτοματοποιημένη για να μπορούν τέτοιου είδους υπηρεσίες να γνωρίσουν ευρύτερη διάδοση. Ο υλοποιημένος bandwidth broker επεκτάθηκε ώστε μέσω Web service διεπαφών να «συνομιλεί» με αντίστοιχους άλλων domains. Παράλληλα, στα πλαίσια της εργασίας αυτής ασχοληθήκαμε επίσης με κατανεμημένες αρχιτεκτονικές bandwidth broker όπου έγιναν υλοποιήσεις σε επίπεδο εξομοίωσης. Αρχικά υλοποιήθηκαν ή επεκτάθηκαν οι υλοποιήσεις των μηχανισμών QoS στον εξομοιωτή και δημιουργήθηκε και δοκιμάστηκαν QoS σενάρια. Στη συνέχεια υλοποιήθηκαν παραλλαγές bandwidth broker που ακολουθούσαν κεντρικοποιημένες και κατανεμημένες αρχιτεκτονικές. Στόχος της μελέτης ήταν να μελετηθεί το trade-off στη λειτουργία τους και να συσχετιστεί με τις εκάστοτε δικτυακές συνθήκες. Στην κατανεμημένη λειτουργία εξαρτάται σημαντικά από την τοπολογία του δικτύου, από την διαμόρφωση του bandwidth broker πάνω στη τοπολογία και από την κατανομή QoS αιτημάτων. Για το τελευταίο μελετήθηκε ένας αλγόριθμος προσαρμογής ενός κατανεμημένου bandwidth broker ώστε να επιλέγεται η βέλτιστη διαμόρφωσή του στο δίκτυο (με βάση τις συνθήκες δικτύου) με στόχο την ταχύτερη απόκριση. Τέλος, στα πλαίσια της εργασίας αυτής διερευνήθηκε το θέμα της «inter domain» δρομολόγησης σε μια πλήρη τοπολογία ανεξάρτητων – αυτόνομων domains για την εξεύρεση του βέλτιστου μονοπατιού που ικανοποιεί τις QoS απαιτήσεις. Ειδικότερα , μελετήθηκαν διάφορα μοντέλα και δοκιμάστηκαν πειραματικά σε επίπεδο εξομοίωσης, δίνοντας έμφαση σε θέματα αυτονομίας διαχείρισης στο εσωτερικό κάθε ανεξάρτητου domain και στην τήρηση των SLAs μεταξύ γειτονικών domains. / The main goal of this dissertation is the study of the provisioning of Quality of Service guarantees to part of the total traffic traversing ΙΡ networks. The study is focused on both IPv4 and IPv6 protocol, as IPv6 overcome the limitation that IPv4 has introduced. Also goal of this dissertation is the development of mechanisms and algorithms for the effective administration of resources, the best possible fairness in distributing the quality of service, and the possibility of cooperation and interoperability between different domains in an automated way (without the need for human intervention in most cases). For this reason, a number of approaches have been proposed related to Bandwidth Brokers. These approaches are studied in this dissertation, while new algorithms and mechanisms are proposed for the improvement of their operation and performance. IPv4 was capable of supporting QoS mechanisms at the network layer using the TOS field (Type of Service). IPv6 advances and improves on this idea, by supplying two new fields in the standard header, called Traffic Class and Flow Label, which can be used for this purpose. The usage of these fields, as well as the usage of IPv6 is still at an early stage. However, while IPv6 comes to the foreground and becomes mature enough to replace the dominant IPv4, it is especially interesting to investigate the way that IPv6 QoS capabilities are practically going to be exploited. An important parameter for supporting end-to-end QoS mechanisms is the interaction between multiple domains so that the designated traffic is subjected to preferential treatment along the whole path. The negotiation of this interaction clearly has to be as much automated as possible, if such services are to be widely supported. For this reason, RFC 2638 from IETF has defined the Bandwidth Broker entity. According to the RFC definition, it controls the network load by accepting or rejecting requests for specific bandwidth with QoS guarantees. Bandwidth Brokers only need to establish relationships of limited trust with their peers in adjacent domains, unlike schemes that require the setting of flow specifications in routers throughout an end-to-end path. In practical technical terms, the Bandwidth Broker architecture makes it possible to keep state on an administrative domain basis, rather than at every router and the service definitions of Premium and Assured service make it possible to confine per flow state to just the leaf routers. In the framework of this dissertation we studied a full QoS framework, including priority and assured bandwidth services for Greek Research and Technology Network. In addition, we studied and implemented a bandwidth broker that manages these services in the above network and it also communicate with adjacent domains (like Geant, the Pan-European Academic Network), providing end-to-end provisioning. The implemented bandwidth broker is based on open source tools and belongs to Grnet’s production services portfolio. Finally, it is available for use to other Research networks as well as the experience from the development. Additionally, we studied distributed architectures of bandwidth brokers using simulation tools. We implemented some enhancements on NS-2 simulator in order to have all the necessary tools for QoS tests and measurements. Next, we simulated and compared distributed and centralized models, focusing on the trade-off in their operation related to the network conditions. In distributed architectures, the operation is highly affected by topology and the distribution of service’s requests. Therefore, we studied an algorithm that adapts the distributed bandwidth broker according to several conditions, by changing the location of the main base station and the overall configuration. Finally, we studied several models for the inter-domain routing in a topology with many independent autonomous systems, aiming at investigate the best routing path that provides the QoS guarantees while the autonomous systems keeps the privacy and the SLAs in their domains.

Temos aktualumas: Šiais laikais viešbučių verslas yra viena svarbiausių ekonomikos šakų, teikiančių dideles pajamas. Šiuo metu viešbučių klientai labai įvairūs – nuo aukštas pareigas visuomenėje užimančių iki vidutines pajamas gaunančių žmonių. Įvairūs ir jų norai, pageidavimai. Dėl to keičiasi viešbučių įranga, atsiranda naujų viešbučių rūšių. Paslaugų organizacija, teikianti kokybiškas paslaugas, laimi vartotojų palankumą ir ištikimybę, padidina rinkos dalį, pritraukia investitorius, suformuoja ir išlaiko kompetentingų darbuotojų komandą, tampa mažiau pažeidžiama dėl kainų konkurencijos. Kiekvieno paslaugų vartotojo poreikiai yra individualūs. Vartotojo reikšmingumas įpareigoja paslaugų teikėjus nuodugniai išanalizuoti visus veiksnius ir priimti reikiamus sprendimus, sudarančius galimybes vartotojui tinkamai atlikti savas funkcijas. Darbo objektas: viešbučių paslaugų kokybės įvertinimas. Tyrimo problema: norint teikti atitinkamas kokybės paslaugas, svarbu žinoti ko nori vartotojas ir kaip jis suvokia gaunamos paslaugos kokybę. Tyrimo tikslas – įvertinti Kauno miesto viešbučių teikiamų paslaugų kokybę pagal SERVQUAL metodiką. Darbo uždaviniai: 1. Išnagrinėti paslaugų kokybės esmę ir valdymą. 2. Ištirti paslaugų kokybės vertinimo modelius. 3. Ištirti viešbučių klasifikavimą ir teikiamas paslaugas. 4. Įvertinti Kauno miesto viešbučių teikiamų paslaugų kokybę. Išvados: atlikus tyrimą, nustatyta, kad Kauno miesto trijų ir keturių žvaigždučių viešbučiai teikia kokybiškas... [toliau žr. visą tekstą] / Actuality of issue: Nowadays hotel business is one of the most important economic branches that gives high income. Currently, hotel customers are very different; from individuals with high positions in the society to those with average earnings. Their wishes and desires are also different. This induces change of hotel equipment, emergence of new hotel types. Service organization that delivers qualitative services wins customer acceptance and loyalty, increases market share, attracts investors, forms and maintains competent employee team, becomes more resistant to price competition. The needs of every customer are individual. Importance of customer binds the service providers over to closely explore all factors and to make the necessary decisions that would enable the customer to accomplish own functions. Object of the work: quality assessment of hotel services. Scientific problem: to deliver the services of appropriate quality, it is important to know the wishes of customer and his/her perceptions of provided service quality. Goal of the work – analyze the quality of services delivered in Kaunas city hotels by SERVQUAL technique. Tasks of the work: 4. Analyze the nature and management of service quality. 5. Explore the models of service quality assessment. 6. Survey the classification of hotels and their services delivered. 7. Assess the service quality in Kaunas city hotels. 8. Conclusions: the performed research showed that 3 and 4-star hotels of Kaunas city deliver... [to full text]

Cloud computing is a general term for system architectures that involves delivering hosted services over the Internet, made possible by significant innovations in virtualization and distributed computing, as well as improved access to high-speed Internet. A cloud service differs from traditional hosting in three principal aspects. First, it is provided on demand, typically by the minute or the hour; second, it is elastic since the user can have as much or as little of a service as they want at any given time; and third, the service is fully managed by the provider -- user needs little more than computer and Internet access. Typically a contract is negotiated and agreed between a customer and a service provider; the service provider is required to execute service requests from a customer within negotiated quality of service (QoS) requirements for a given price. Due to dynamic nature of cloud environments, diversity of user's requests, resource virtualization, and time dependency of load, provides expected quality of service while avoiding over-provisioning is not a simple task. To this end, cloud provider must have efficient and accurate techniques for performance evaluation of cloud computing centers. The development of such techniques is the focus of this thesis. This thesis has two parts. In first part, Chapters 2, 3 and 4, monolithic performance models are developed for cloud computing performance analysis. We begin with Poisson task arrivals, generally distributed service times, and a large number of physical servers. Later on, we extend our model to include finite buffer capacity, batch task arrivals, and virtualized servers with a large number of virtual machines in each physical machine. However, a monolithic model may suffer from intractability and poor scalability due to large number of parameters. Therefore, in the second part of the thesis (Chapters 5 and 6) we develop and evaluate tractable functional performance sub-models for different servicing steps in a complex cloud center and the overall solution obtains by iteration over individual sub-model solutions. We also extend the proposed interacting analytical sub-models to capture other important aspects including pool management, power consumption, resource assigning process and virtual machine deployment of nowadays cloud centers. Finally, a performance model suitable for cloud computing centers with heterogeneous requests and resources using interacting stochastic models is proposed and evaluated.

This research investigates the impact of service characteristics on the importance of service quality dimensions across a wide range of service industries. In this research, six service industries are selected to represent the characteristics peculiar to services. The different importance weightings of service quality dimensions in these service industries are identified and a 16-dimension service quality approach is developed for the empirical analysis. This research identifies that importance is the most powerful and appropriate measurement to assess service quality in an industry level. Two phases of empirical research were conducted using a mixed methodology approach. Phase one -the quantitative study -uses 600 telephone interviews to investigate service quality importance from the customers' perspective. Phase two - the qualitative study - uses 12 in-depth personal interviews with managers from these industries to assess service providers' perceptions. Comparisons are made on service quality issues among the six service industries, among all service quality dimensions, between customers and service providers, and among consumers with different experience level with the service. From the quantitative phase, this research develops a service quality importance model to aid managers and academics in understanding customers' perceptions of service quality. The model is then verified in the qualitative phase. Findings indicate that both customers and service providers perceived each service industry has different weightings relating to service characteristics and service quality dimensions. However, perceptual differences between service providers and consumers were found in all service industries. In addition, the findings suggest that consumers' experience levels have no impact on consumers' service quality importance perception in some services industries, e.g. university and restaurant, and only have impact on a limited number of dimensions in other service industries. The concepts of core dimensions and peripheral dimensions are derived from the interviews with service providers in the qualitative phase. The peripheral dimensions are of particular importance for building competitive advantages.

There is currently much UK government and industry interest towards the integration of complex computer-based systems, including those in the military domain. These systems can include both mission critical and safety critical applications, and therefore require the dependable communication of data. Current modular military systems requiring such performance guarantees are mostly based on parameters and system states fixed during design time, thus allowing a predictable estimate of performance. These systems can exhibit a limited degree of reconfiguration, but this is typically within the constraints of a predefined set of configurations. The ability to reconfigure systems more dynamically, could lead to further increased flexibility and adaptability, resulting in the better use of existing assets. Current software architecture models that are capable of providing this flexibility, however, tend to lack support for dependable performance. This thesis explores the benefits for the dependability of future dynamic systems, built on a publish/subscribe model, from using Quality of Service (QoS) methods to map application level data communication requirements to available network resources. Through this, original contributions to knowledge are created, including; the proposal of a QoS framework that specifies a way of defining flexible levels of QoS characteristics and their use in the negotiation of network resources, a simulation based evaluation of the QoS framework and specifically the choice of negotiation algorithm used, and a test-bed based feasibility study. Simulation experimentation conducted comparing different methods of QoS negotiation gives a clear indication that the use of the proposed QoS framework and flexible negotiation algorithm can provide a benefit in terms of system utility, resource utilisation, and system stability. The choice of negotiation algorithm has a particularly strong impact on these system properties. The cost of these benefits comes in terms of the processing power and execution time required to reach a decision on the acceptance of a subscriber. It is suggested, given this cost, that when computational resources are limited, a simpler priority based negotiation algorithm should be used. Where system resources are more abundant, however, the flexible negotiation algorithm proposed within the QoS framework can offer further benefits. Through the implementation of the QoS framework within an existing military avionics software architecture based emulator on a test-bed, both the technical challenges that will need to be overcome and, more importantly, the potential viability for the inclusion of the QoS framework have been demonstrated.

Dynamic spectrum access based on cognitive radio has been regarded as a prospective solution to improve spectrum utilization for wireless communications. By considering the allocation efficiency, fairness, and economic incentives, spectrum marketing has been attracting more and more attentions in recent years. In this thesis, we focus on one of the most effective spectrum marketing methods, i.e., auction approach, in multi-channel cognitive radio networks. After presenting some fundamentals and related works, we begin our discussion in a recall-based auction system where buyers have various service requirements and the seller could recall some sold items after the auction to deal with a sudden increase of its own demand. Both single-winner and multi-winner auctions are designed and analyzed. In addition, we also consider the heterogeneity of radio resource sellers and formulate a framework of combinatorial spectrum auction. With theoretical analyses and simulation results, we show that our proposed algorithms can improve spectrum utilization while satisfy the heterogeneous requirements of different wireless users.

Cloud computing is a general term for system architectures that involves delivering hosted services over the Internet, made possible by significant innovations in virtualization and distributed computing, as well as improved access to high-speed Internet. A cloud service differs from traditional hosting in three principal aspects. First, it is provided on demand, typically by the minute or the hour; second, it is elastic since the user can have as much or as little of a service as they want at any given time; and third, the service is fully managed by the provider -- user needs little more than computer and Internet access. Typically a contract is negotiated and agreed between a customer and a service provider; the service provider is required to execute service requests from a customer within negotiated quality of service (QoS) requirements for a given price. Due to dynamic nature of cloud environments, diversity of user's requests, resource virtualization, and time dependency of load, provides expected quality of service while avoiding over-provisioning is not a simple task. To this end, cloud provider must have efficient and accurate techniques for performance evaluation of cloud computing centers. The development of such techniques is the focus of this thesis. This thesis has two parts. In first part, Chapters 2, 3 and 4, monolithic performance models are developed for cloud computing performance analysis. We begin with Poisson task arrivals, generally distributed service times, and a large number of physical servers. Later on, we extend our model to include finite buffer capacity, batch task arrivals, and virtualized servers with a large number of virtual machines in each physical machine. However, a monolithic model may suffer from intractability and poor scalability due to large number of parameters. Therefore, in the second part of the thesis (Chapters 5 and 6) we develop and evaluate tractable functional performance sub-models for different servicing steps in a complex cloud center and the overall solution obtains by iteration over individual sub-model solutions. We also extend the proposed interacting analytical sub-models to capture other important aspects including pool management, power consumption, resource assigning process and virtual machine deployment of nowadays cloud centers. Finally, a performance model suitable for cloud computing centers with heterogeneous requests and resources using interacting stochastic models is proposed and evaluated.

The persistent demand for increased accountability and value for money in the public sector from both the public and governments raises the issue of quality of service in advice-giving by governmental agencies. The goal of this study is to develop a model to validate frameworks able to contribute to improved advice-giving through the application of knowledge management principles. Zack's (2001) Four Knowledge Problem Model, Brogowicz, Delene, and Lyth's (1990) Synthesised Service Quality Model, and Markus's (2001) Theory of Knowledge Reuse are used to examine knowledge strategies in advice-giving through the application of a case study methodology. Two Queensland public-sector call centres are investigated. This study confirms that although the studied call centres operate under differing business drivers, agents have developed strategies generally consistent with those suggested by Zack (2001) to deal with uncertain, complex, and ambiguous problem types. No equivocal problems were encountered in the study. The solution of the former problem pair of uncertainty and complexity relies on knowledge that is codified and stored in databases, while the latter equivocality and ambiguity, seeks out experts who apply both technical and functional knowledge to the problem resolution. Roles performed by call-centre agents predominantly align with those described by Markus (2001), with the opportunity to enhance performance through contribution by shared-work producers to knowledge repositories. The problem-solving strategies employed by agents and the technical capabilities of the call centres combine to deliver a level of service quality which, although meeting client expectations, has been able to be improved through the application of knowledge strategies targeting efficient problem resolution through knowledge reuse.

Applications with timing requirements, such as multimedia and live multi-user interaction, are becoming more prevalent in wide area networks. The desire to provide more predictable performance for such applications in packet switched wide area networks is evident in the channel management provided by Asynchronous Transfer Mode (ATM) networks and in the extensions to the Internet protocols proposed by the Internet Engineering Task Force (IETF) working groups on integrated and differentiated service. The ability to provide guarantees on the performance of traffic flows, such as packet delay and loss characteristics, relies on an accurate model of the traffic arrival and service at each node in the network. This thesis surveys the work in bounding packet delay based on various proposed queuing disciplines and proposes a method for more accurately defining the traffic arrival and worst case backlog experienced by packets. The methods are applied to the first in first out (FIFO) queuing discipline to define equations for determining the worst case backlog and queuing delay in multihop networks. Simulation results show a significant improvement in the accuracy of the delay bounds over existing bounds published in the literature. An improvement of two orders of magnitude can be realised for a ten hop path and the improvement increases exponentially with the length of the path for variable rate network traffic. The equations derived in the thesis also take into consideration the effect of jitter on delay, thereby removing the requirement for rate controllers or traffic shaping within the network. In addition to providing more accurate delay bounds, the problem of providing fault tolerance to channels with guaranteed quality of service (QoS) is also explored. This thesis introduces a method for interleaving resource requirements of backup channels to reduce the overall resource reservations that are required to provide guaranteed fault recovery with the same QoS as the original failed channel. An algorithm for selecting recovery paths that can meet a channel's QoS requirements during recovery is also introduced. / Thesis (Ph.D.)--Computer Science, 2003.

Thesis (M.B.A.)--University of Hong Kong, 1998. / Includes bibliographical references (leaf 141).