This diploma thesis deals with the issue of customer's satisfaction with the offered package services of the Czech post, s. p. in the town Žďár nad Sázavou. The thesis is divided into three main parts. The first part of the thesis is focused on a theoretical basis. The second part is analytical and is focused on current state of the company and its evaluation through external and internal environment analysis. Analytical part contains also questionnaire survey and SWOT analysis. Based on the results of the analysis, recommendations are proposed in the last part of this thesis, it should increase customer satisfaction with the offer of package services of the Czech post, s. p.

Tato diplomová práce je zaměřena na téma orgnizační kultura a její vliv na chod regionální pobočky pojišťovny XYZ. Nejprve byly objasněny teoretické poznatky týkající se organizační kultury a jejího hodnocení. Dále byl uskutečněn polo strukturovaný rozhovor, dotazníkové šetření a provedena obsahová analýza interních dokumentů. Na základě zjištěných informací byla navržena opatření vedoucí ke zlepšení stavu z pohledu organizační kultury.

Diploma thesis with satisfied customers of fitness center Lipovka Relax club. Based on results of sectorial analyses there were made up proposals there in order to increase satisfaction of customers. The theoretical part is characterized in the first part of the thesis. The next part analyzes the current situation using the internal and external environment of the selected company. The search questionnaire is investigated by the current state of customer satisfaction. In the last parts of future data, concrete proposals to increase customer satisfaction are evaluated and published.

The thesis focuses on the marketing mix of the company Kakaovnik s.r.o. - Cokoladovna Janek. This company produces chocolate products, especially chocolate bars, pralines, truffles and other chocolate specialities. The theoretical part introduces important marketing terms and analyses, which are key for carrying out both the analytical and the proposal part of the thesis. The analytical part evaluates the existing situation in the company via selected analyses. A questionnaire survey focused on the satisfaction of B2B customers with the current marketing mix was conducted in the analytical part. The solution proposal part includes propositions to improve the company’s current marketing mix.

Inclusion of experiments into tuition of chemistry is required and a topic of natural compounds enables combination of chemistry with biology and subjects of common life. This dissertation concerns experiments with natural compounds, their utilization within project education at educational and popularizing events which are held by Charles University in Prague. Researches of selected secondary textbooks and professional publications are parts of the thesis. A questionnaire survey is also included on which basis opinions of secondary teachers were evaluated. A collection of instruction in the experiments was prepared. The main part of the thesis is focused on detailed desription of experiments supplemented with pictures and information about selected natural compounds. A proposal to educational excursions focused on natural compounds and project tuition is also included. The whole thesis bring a new look into experiments with natural compounds in sense of searching individual compounds in blends, discovering composition of food processing products not only by chromatography.

The topic of the diploma thesis is Possibilities of prevention of hearing disorders and defects. The work is focused on describing the current situation in the prevention of hearing disorders and defects. The theoretical part of the work consists of the first four chapters. The first chapter deals with hearing disorders and defects, their classification, diagnosis and etiology. The second chapter focuses on the consequences of hearing impairments and compensatory aids. The third chapter deals with the prevention of hearing disorders and defects, noise and its negative effects on hearing perception, and hearing protection. The fourth chapter presents foreign preventive programs and campaigns, aimed at preventing the occurrence of hearing disorders and defects caused by noise. The empirical part of the work consists of the fifth chapter. The aim of the research is to describe the current situation in the field of prevention of hearing disorders and defects. Using a questionnaire survey, the current state of awareness of adolescents and young adults aged 12-35 about risk factors causing hearing disorders and defects is determined. Furthermore, the opinion of the professional public in the Pardubice Region and the Benešov District on the current state of prevention of hearing disorders and defects is...

This diploma thesis explores the ways in which physiotherapeutic procedures and concepts can be used to positively affect puerperium after a physiological childbirth. The beginning of the theoretical part describes the physiology of puerperium, lactation, women's psychological well- being during the postpartum period and postpartum complications. The main part of the thesis focuses on the application of physiotherapeutic methods and concepts during puerperium. The output of this part forms an information handout with exercises appropriate throughout puerperium. In the practical part of the thesis, a questionnaire survey of two groups of women at the end of puerperium took place to objectively evaluate the effect of the information handout. The aim was to find out whether women who are prepared for the puerperium and know how to use targeted exercises to support the regeneration of the body after childbirth experience a milder course of the puerperium, feel psychologically better and evaluate their breastfeeding effectiveness more positively. The experimental group (n = 32) received the information handout during pregnancy and used it in puerperium. The control group (n = 37) did not receive the handout. The standardized Edinburgh Postnatal Depression Scale questionnaire was used to assess the...

Yes / This paper presents a study to assess the roof-harvested rainwater (RHRW) in the Ikorodu area of Lagos state, Nigeria, and recommends guidance to minimise the health risk for its households. The types, design and use of rainwater harvesting systems have been evaluated in the study area to inspect the human risk of exposure to Escherichia coli (E. coli). To achieve these objectives, a detailed survey involving 125 households has been conducted which showed that 25% of them drink RHRW. Quantitative microbial risk assessment (QMRA) analysis has been used to quantify the risk of exposure to harmful E. coli from RHRW utilised as potable water, based on the ingestion of 2 L of rainwater per day per capita. Results have revealed that the maximum E. coli exposure risk from the consumption of RHRW, without application of any household water treatment technique (HHTTs) and with application of alum only, were 100 and 96 respectively, for the estimated number of infection risk per 10,000 exposed households per year. This estimation has been done based on 7% of E. coli as viable and harmful. Conclusively, it is necessary that a form of disinfectant be applied to the RHRW before use.

The Ten Mile Region Sub-watershed study area in the northwest hills of Salisbury and Sharon, Connecticut have been impacted by excessive nitrate fertilization for decades. The sub watershed lakes and in particular Mudge Pond (classified as mesotrophic) is considered degraded by The Connecticut Department of Environmental Protection. The DEP has concluded that large farming operations near Mudge Pond and its environs were contributing nutrient rich fertilizers in the sub-watershed. An ecological greenway model will be applied to direct the conceptual design. A network of greenway corridors offers a best management plan for the Ten Mile Region Sub-watershed and could enhance both the water quality and biological diversity while offering limited recreation to residents and visitors. The BMP network of greenways was adopted following extensive discussions with <u>local planners, biologists and land owners.</u> / Master of Landscape Architecture

Denna studies syfte är att kartlägga förekomsten av fysiska besvär hos tvärflöjtlärare på Sveriges kommunala musik- och kulturskolor samt deras kunskap om, användning av och undervisning om ergonomi och förebyggande av skador. De frågeställningar som tas upp i arbetet är hur vanligt förekommande det är med fysiska besvär bland tvärflöjtlärare, huruvida de har fått adekvat ergonomikunskap för den profession de utövar, om de arbetar med förebyggande åtgärder mot fysiska besvär och i vilken utsträckning de inkluderar ergonomi i sin undervisning. Studien är en kvantitativ surveyundersökning och den genomfördes i form av en webb-enkät. Resultatet visar att 49 % av de tillfrågade tvärflöjtlärarna lider av fysiska besvär som de kopplar till tvärflöjtspelet. Besvären sitter framförallt i axlar, nacke/hals och rygg. 60 % av tvärflöjtlärarna arbetar med förebyggande åtgärder mot fysiska besvär, varav de vanligaste vardagliga åtgärderna handlar om att ta regelbundna pauser under tvärflöjtspelet och att regelbundet utöva någon fysisk träningsform. De vanligaste ergonomiska momenten som lärare tar upp med sina elever är övningsrutiner, kropps- och instrumenthållning, stretch- och avslappningsövningar samt vikten av fysisk träning. Resultatet visar även att många tvärflöjtlärare skulle vilja eller behöva bättre kunskaper om ergonomi eftersom musikutbildningar generellt förbereder musiker dåligt på de kroppsliga utmaningar som yrkeslivet innebär. I slutdiskussionen poängteras även att sjukvården behöver få bättre kunskap om musikerskador för att dessa ska kunna förhindras och botas, och att musiklärares arbetsvillkor måste uppmärksammas för att antalet skador ska kunna minimeras. / The purpose of this study is to map the occurrence of physical ailments among flute teachers in Swedish community schools of music and art, as well as their knowledge of, their use of and their teaching in ergonomics and injury prevention. The questions raised are how commonly occurring physical ailments are among flute teachers, whether or not they have received adequate knowledge in ergonomics for the profession they practice, if they work with preventive measures against physical ailments and to what extent they include ergonomics in their teaching. The study is a quantitative survey in the form of a web questionnaire. The results show that 49 % of the surveyed flute teachers suffer from physical ailments, which they connect to flute playing. The problems are mainly located in the shoulders, the neck and the back. 60 % of the flute teachers work with preventive measures against physical ailments, of which the most common everyday actions are regular breaks during flute practice and physical exercise on a regular basis. The most common ergonomic factors that teachers communicate to their pupils are practice routines, body posture, instrumental grip, stretching and relaxation exercises and the importance of physical training. The results also show that many flute teachers would want or need better knowledge of ergonomics, because music education generally prepares musicians poorly for the physical challenges of the professional life. In the concluding discussion is emphasized that healthcare needs to be better informed of musicians’ injuries for these to be prevented and cured, and music teachers’ working conditions require attention to minimize the number of injuries.