This thesis attends to process management approach. It describes reasons and circumstances that led organizations to focus on this area. Especially the unsuitable quality of managing and opportunities for better match of values and processes are important. Fashion wave also plays an important role, which gives thanks to words such a process and models are inflected quite often. Approaches to the implementation of process management are various. The fundamental difference between them is the form of attitude to chase. Some of them require radical changes in processes and wants to build them from nothing. The others prefer to gradually improve them step by step. The most common variant, which usually best fit, is to mix these approaches. The tools and methodologies are needed for implementation also. One such tool is the Metastorm BPM. The outcome of the project, which is described in practical section of this thesis, was created with its utilization. Project goal was to implement process management for project management. Use of Metastorm BPM tool allowed simple implementation of required processes, including management and user functionality.

The goal of this paper is to present a methodology for rewriting outdated software systems. We developed this method based on a work assignment from the company SSAB AB, where we were tasked with rewriting one of their outdated systems to fit modern standards. This paper discusses the reasons for rewriting outdated systems, and the steps of planning, analysing source code, the rewriting procedure, documenting the rewritten code, and evaluating it. By using the method we developed, we were able to produce a satisfactory rewritten application for SSAB, and believe that it can be reused for similar purposes in the future.

The objective of this study is to examine the applicability of process reengineering in a healthcare operational environment. The intake process of a mental healthcare service delivery system is analyzed systematically to identify process-related problems. A methodology which utilizes an open system orientation coupled with process reengineering is utilized to overcome operational and patient related problems associated with the pre-reengineered intake process. The systematic redesign of the intake process resulted in performance improvements in terms of cost, quality, service and timing.

M.Ing. / This report addresses an empirical study into the re-structuring of Transnet group of companies. The study is based on the outcome of the re-engineering process focusing on Spoornet as a member of Transnet. The departments partially studied are, the Infrastructure Maintenance department and Train Operations department with-in Spoornet. The objective of this study is to achieve a break-even point between maintenance and the business side so as to increase operational profit in Spoornet. Outsourcing is a management tool used to make more profit. It is also a way of getting rid of unwanted business units. This will help increase shareholder value and reduce operating costs so that management can focus on core business units. The results expected from outsourcing in this study are aligned with the business process engineering "BPR" results. From the BPR results the business units were classified as core and non-core business units. Non-core business units were discontinued while core business units were further classified into core department, which is the running of trains, and the non-core department as maintenance departments. The maintenance departments are fully represented on a functional level while they used to have a full representative on the corporate level before restructuring. Cutting-off these logistic support departments at a corporate level, can have an effect on maintenance being undermined due to lack of specialists input at a higher level in terms of systems engineering and maintenance. This can lead to system's lack of maintenance and an increase in systems failure, making the system un-reliable and unsafe for the passage of trains while on the other hand the business will be lost back to the competitors, who in this case is the road freight business. A case study is discussed in the dissertation where value added techniques such as the business turnaround process, outsourcing and Integrated Logistic Support "maintenance" were applied in this study.

by Chan She Kei. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 85-86). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGMENTS --- p.vi / LIST OF TABLES --- p.vii / LIST OF CHARTS --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- RESEARCH METHODOLOGY --- p.4 / Basic Scope of the Study --- p.4 / Basic Approach --- p.5 / Confidentiality --- p.6 / Chapter III. --- LITERATURE REVIEW --- p.7 / Organisational Development --- p.7 / Emerge of Business Process Re-engineering --- p.8 / Principles and Basic Steps for Re-engineering Business Process --- p.10 / Obstacles for BPR --- p.15 / Organisational Culture and BPR in Chinese Community --- p.17 / Lessons Learnt from Experience --- p.19 / Chapter IV. --- THE BPR CASE --- p.22 / Background of Asset Creation Team --- p.22 / Urgency for Changes --- p.23 / Objectives --- p.24 / Approach --- p.25 / Issues --- p.25 / Benchmarking --- p.26 / Recommendation --- p.27 / Organisational Change --- p.28 / Implementation --- p.29 / Chapter V. --- DISCUSSION AND ANALYSIS --- p.31 / Top Management Commitment --- p.31 / BPR Team Member --- p.32 / BPR Project Process --- p.33 / The Proposed Change --- p.35 / Human Aspects of BPR --- p.42 / Chapter VI. --- EMPLOYEE SURVEY --- p.46 / Objectives --- p.46 / Survey Responses --- p.47 / Discussion on Survey Findings --- p.49 / Corporate Change Strategies --- p.49 / Corporate and Personal Culture --- p.52 / Work Organisation and Operating Efficiency --- p.56 / Impact on Employee due to the Change --- p.58 / Chapter VII. --- SUGGESTIONS FOR IMPROVEMENT --- p.61 / Suggestions for Future BPR Project --- p.61 / Suggestions for Improving Effectiveness of the New Organisation --- p.63 / Chapter VIII. --- CONCLUSION --- p.67 / APPENDICES --- p.73 / Chapter Appendix 1 : --- The Previous Organisational Chart for Design Department --- p.73 / Chapter Appendix 2 : --- The Previous Organisational Chart for Network Development Department --- p.74 / Chapter Appendix 3 : --- The Organisational Chart for New Asset Creation Process --- p.75 / Chapter Appendix 4 : --- The Previous Work Process For Asset Creation --- p.76 / Chapter Appendix 5 : --- The New Work Process For Asset Creation --- p.77 / Chapter Appendix 6 : --- The Implementation Plan --- p.78 / Chapter Appendix 7 : --- The Sample Questionnaire --- p.79 / Chapter Appendix 8 : --- The Survey Summary --- p.83 / BIBLIOGRAPHY --- p.85 / Books --- p.85 / Periodicals --- p.86

This thesis focuses on modeling of business processes which are very sensitive on correct capturing of process details characterized as process events and states. At the beginning of the analysis are the process events and states classified into three types: activity related, object related and time related. Each type is analyzed in detail and there are formulated states and their transitions that form a lifecycle of each individual type of the process state. There are discussed contemporary process modeling languages starting from the very popular to relatively less known, all representing slightly different approach towards process modeling. The analysis of process events and states shows that the contemporary process modeling languages cover the defined lifecycles only partially. There are picked three popular process modeling languages and put through a test case, which is based on Czech regulation of a building process. This test case allows us to review their capabilities to capture the process events including the ways how they get along with their only partial support. Upon analysis of process events and states and the unsatisfying results of the con-temporary process modeling languages in the test case, there is introduced a new process modeling language which, as demonstrated, is capable of capturing many of the process events and states in the test case in much simpler and precise way that the three reviewed process modeling languages were able to.

Die Gestaltung betrieblicher Prozesse stellt heute einen wichtigen Wettbewerbsfaktor dar. Um am Markt erfolgreich agieren zu können, ist es notwendig, die eigenen Prozesse konsequent an den Bedürfnissen der Kunden auszurichten. Methoden der Prozessverbesserung beschreiben, welche Schritte hierfür durchzuführen sind. Modelle stellen dabei ein wesentliches Werkzeug für die Visualisierung der betrieblichen Abläufe dar. Gleichwohl wird in bestehenden Methoden der Prozessverbesserung nur unzureichend auf die systematische Nutzung und Wiederverwendung von Modellen eingegangen. Dadurch klafft eine Lücke zwischen erwartetem und tatsächlichem Nutzen des Modelleinsatzes im Rahmen der Prozessverbesserung. So wird insbesondere die methodische Nutzung und Auswertung von Modellen bisher entweder gar nicht oder lediglich isoliert von der Prozessverbesserung betrachtet. Damit existiert zwar eine Vielzahl an methodischen Puzzleteilen, eine durchgängige Unterstützung der Modellerstellung und -nutzung im Rahmen der Prozessverbesserung kann jedoch nicht erkannt werden. Die vorliegende Arbeit stellt sich diesem methodischen Defizit und beschreibt Schritt für Schritt, wie die Verwendung von Modellen im Rahmen der Prozessverbesserung systematisiert werden kann. Damit soll die Nutzung von Modellen im betrieblichen Alltag forciert und der Aufwand für die Modellierung langfristig reduziert werden.

An incentive for origin of this diploma work was an effort to bring a solution for a troubleshooting area in an international IT company ́s process management where the author was working for more than one and half year and which subsidiary is based in the Czech Republic. The goal of the work is not even to bring a solution in a form of redesign below spcificated process area with suggestion for implementation, but also to bring the reader overview on one possible way how to design and model processes implemented by a certain company. The private objective of the author is to enlarge her own experience with analysis and process modelling portfolio. Goals were achieved by study of a lot of internal resources in a form of documents, documentation and also by study of a scientific literature and scientific topics published in Internet. Moreover there was needed to realize several interviews with employees, analyze all founded information and suggest a solution with regards to given conditions and restrictions. A contribution of this work is in a transparent elaboration of a given reengineering ́s problems, starting with methodics designed for reengineering, through tools used for modelling to solution of a practical task. This work also reveals a process management approach one of the top IT company effecting the international markets, also with description of methods and tools used to it ́s support.

Die Gestaltung betrieblicher Prozesse stellt heute einen wichtigen Wettbewerbsfaktor dar. Um am Markt erfolgreich agieren zu können, ist es notwendig, die eigenen Prozesse konsequent an den Bedürfnissen der Kunden auszurichten. Methoden der Prozessverbesserung beschreiben, welche Schritte hierfür durchzuführen sind. Modelle stellen dabei ein wesentliches Werkzeug für die Visualisierung der betrieblichen Abläufe dar. Gleichwohl wird in bestehenden Methoden der Prozessverbesserung nur unzureichend auf die systematische Nutzung und Wiederverwendung von Modellen eingegangen. Dadurch klafft eine Lücke zwischen erwartetem und tatsächlichem Nutzen des Modelleinsatzes im Rahmen der Prozessverbesserung. So wird insbesondere die methodische Nutzung und Auswertung von Modellen bisher entweder gar nicht oder lediglich isoliert von der Prozessverbesserung betrachtet. Damit existiert zwar eine Vielzahl an methodischen Puzzleteilen, eine durchgängige Unterstützung der Modellerstellung und -nutzung im Rahmen der Prozessverbesserung kann jedoch nicht erkannt werden. Die vorliegende Arbeit stellt sich diesem methodischen Defizit und beschreibt Schritt für Schritt, wie die Verwendung von Modellen im Rahmen der Prozessverbesserung systematisiert werden kann. Damit soll die Nutzung von Modellen im betrieblichen Alltag forciert und der Aufwand für die Modellierung langfristig reduziert werden.

Legacy systems are usually expensive to maintain, and they quickly become outdated in a fast changing industry with new requirements and technologies. However, replacing an old system with a complete new one could prove both costly and time consuming, and therefore the method of reengineering could present itself as a beneficial alternative. There is a lack of practice-based research in relation to the implementation of software reengineering. The main purpose of this thesis is therefore to recognize key aspects on how to reengineer web-based IT systems in a modern, easy-to-maintain and business-enhancing manner. A case study has been carried out, a reengineering of a legacy system used for product selection at Grindex AB, a Swedish submersible pump supplier and manufacturer. The process includes three stages, firstly a thorough analysis of the legacy system has been carried out, secondly interviews were conducted in order to identify new requirements, and lastly a new system was developed by Struts 2, Spring MVC, Spring, Hibernate in Java and a relationship database of MySQL. The author is presenting six areas of consideration – architecture, function, interface, language, data storage and algorithm – in relation to the software reengineering life cycle, and with a comparison between the legacy system and the reengineered system. / Legacy system är ofta kostsamma att underhålla och de blir fort förlegade i en industri i snabb förändring med nya krav och teknologier. Men det kan samtidigt visa sig kostsamt och tidskrävande att byta ut ett gammalt system mot ett helt nytt. Mot denna bakgrund skulle metoden reegineering kunna utgöra ett fördelaktigt alternativ. Den praktiskt orienterade forskning i relation till programvaruutveckling genom reegineering är knapphändig. Det främsta målet med denna avhandling är därför att ringa in viktiga aspekter sett till hur webbaserade ITsystem skulle kunna reegineras på ett modernt sätt, enkla att underhålla och företagsfrämjande. En studie har genomförts, en reegineering av ett legacysystem som använts för produktval på Gridex AB, en svensk leverantör och tillverkare av dränkbara pumpar. Processen omfattar tre delar. Först genomfördes en grundlig analys av legacy systemet, sedan genomfördes intervjuer för att identifiera nya krav och avslutningsvis utvecklades ett nytt system med Struts 2, Spring MVC, Spring, Hibernate i Java och en relationsdatabas i MySQL. Författaren presenterar sex områden att beakta – arkitektur, funktion, gränssnitt, språk, datalagring and algoritm – i relation till programvarureenginderingens livscykel och med en jämförelse mellan legacysystemet och det reegingerade systemet.