The topic of this work is the software NetLogo used with the model Retail Opportunity Sim. This computer model is applied to the region Třešťsko. The goal of this work is to calibrate the Retail Opportunity Sim model and to find out, which problems and complication are connected with using of this software on so small region as Třešťsko.

Esta tese buscou como tema de pesquisa a defesa da concorrência no mercado varejista de combustível líquido, cujo enfoque principal foi o desenvolvimento de um filtro georreferenciado, como ferramenta de auxílio na detecção de indícios de cartel, aplicado ao combustível gasolina comum. O problema de práticas anticoncorrencias em mercados que operem sob livre concorrência tem sido discutido ao longo do tempo tanto pela literatura quanto pelos operadores de política antitruste. No Brasil, a defesa da concorrência, no âmbito administrativo, está sob a responsabilidade do Sistema Brasileiro de Defesa da Concorrência – SBDC, o qual utiliza um filtro nas investigações sobre denúncias de cartel no mercado varejista de combustível líquido, através de averiguação preliminar, a fim de identificar indícios de evidências econômicas sobre a prática de cartel. A tese abordou três pontos principais. O primeiro envolveu a formação de uma base de dados, através das averiguações preliminares disponibilizadas pelo SBDC, com o intuito de analisar os critérios que compõem o filtro. Sugere-se que este filtro seja reavaliado, devido à falta de hierarquia entre os critérios que o compõem, bem como a alteração da periodicidade dos dados. O segundo diz respeito à aplicação, com base na Teoria dos Jogos, de um jogo sequencial de interação estratégica entre o revendedor varejista, o consumidor e o SBDC. O resultado do jogo mostrou que o revendedor ficará desmotivado a formar um cartel se a chance de ser pego e punido realmente existir. Por fim, o terceiro, consistiu na inclusão do georreferenciamento aos filtros utilizados na literatura para detectar cartéis. Isso foi realizado através de uma análise comparativa do filtro atual com o filtro georreferenciado para o município de Porto Alegre, durante o período de março de 2007 a março de 2008. Ambos filtros indicaram indício de cartel. No entanto, o filtro georreferenciado mostrou um melhor refinamento sobre o comportamento dos revendedores, ao indicar indício de cartel na área de maior densidade urbana do município, assim como gerar um ranking dos revendedores. / This thesis research the defense of competition among fuel retail market and had like objective the development of georeference screen to be used like aid tool to detect vestige of cartel. The problem of anticompetition practices had been discussed by the time even in literature like the antitruste authorits. In Brazil, Brazilian System of Competition Defense (SBDC) are responsable about defense of competition, in administration ambict, and in initial investigation used a filter to detect vestiges of cartels. This tool search economic evidences to find out cartel. This proposition studied three points. First we organized data basis considering preliminary inquiry made by SBDC to study the rules that form this screen. We suggest that this screen had to be revisal due lack of hierarchy in your rules such as period data. Second we proposed a strategic interaction in sequential game between gasoline retail market, consumer and SBDC, based in Games Theory. The result of this game showed that gasoline retail market will not be motivated to organize cartel if he knows that this pratice could be detected and punished. Finally we included in filter used in literature the georeferencing through comparision among screen actually used and georeference screen applied to Porto Alegre, in period of march 2007 to march 2008. Both indicate vestiges of cartel. Nevertheless, the georeference one showed best refinement about behaviour gasoline retail market to indicate collusion in areas of higher density population in the city just as form a ranking of retailers.

Submitted by Caroline Falcao (caroline.rfalcao@ufpe.br) on 2017-06-05T16:00:15Z No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Thomas Gonçalo DISSERTACAO.pdf: 1597235 bytes, checksum: 39cb81633d93b8852209fcf9c3acfb2c (MD5) / Made available in DSpace on 2017-06-05T16:00:15Z (GMT). No. of bitstreams: 2 license_rdf: 811 bytes, checksum: e39d27027a6cc9cb039ad269a5db8e34 (MD5) Thomas Gonçalo DISSERTACAO.pdf: 1597235 bytes, checksum: 39cb81633d93b8852209fcf9c3acfb2c (MD5) Previous issue date: 2012-02-28 / No atual contexto de crescente globalização, a competição não se dá mais entre empresas, mas sim entre cadeias de suprimento. Um importante aspecto para o sucesso dos empreendimentos é o relacionamento entre as empresas e seus fornecedores. Nesse sentido, a maneira como se seleciona um fornecedor é crucial para o resultado dos negócios. Dessa forma, foi proposto um modelo de apoio à decisão nesse tema, aplicável a empresas dos mais diversos ramos de atividade e que considera a tendência de terceirização dos serviços. O modelo proposto leva em consideração o caráter multicritério inerente à atividade de seleção de fornecedores e é dividido em duas fases: a análise para os produtos ou serviços que terão seus fornecedores avaliados e a análise dos fornecedores daquele produto ou serviço considerado crítico. O modelo foi, então, aplicado em um Centro de Distribuição de uma rede varejista brasileira de grande porte, que atende a lojas nas Regiões Norte e Nordeste do Brasil. Foi destacada a importância estratégica do serviço de transporte de mercadorias e foi, então, obtida uma ordenação dos fornecedores, de acordo com as preferências do tomador de decisão. / In the current context of globalization, the competition does not occur more between companies but between entire supply chains. One of the most important aspects for the success of the enterprises is the relationship between the companies and their suppliers. Consequently, the way used to select the supplier is crucial to the outcome of the business. Thus, we propose a model of decision support, applicable to companies of different lines of activity and that considers the trend of outsourcing of services. The proposed model takes into account the character multicriteria of the supplier selection problem. It is divided into two phases: the analysis for the products or services that suppliers need to be evaluated and the analysis of suppliers of that product or service that is considered critical. The model was applied to a Distribution Center of an important brazilian retailer that serves the stores in North and Northeast regions of Brazil. It was highlighted the strategic importance of the freight service and was obtained an order for the suppliers, according to the preferences of the decision maker.

The purpose of this thesis is to explore how stores in the retail sector and in business to consumers´ relations, are engaged in the CRM systems use and management. The purpose is also to see if the information that is gathered by the headquarters is transferred down to the stores.   The research follows a realistic philosophy combined with an abductive approach and a qualitative method. The choice of design to this research was an exploratory research combined with a case study strategy over a cross-sectional time horizon. The data was collected through semi-structured interviews with managers in the six different retail stores.      The findings from this thesis showed various results when it came to the use of the CRM system and the amount of information that the stores got access to from the headquarter/partner. None of the stores managed their CRM systems themselves, it was only managed by the headquarters or partners of the retail chains. The amount of information that was transferred down from the headquarters or partners, affected how much the stores used the CRM system. The stores that got much information had more knowledge about the CRM system and used it a lot more than stores that got less information.   The limitations that can be found in this thesis is that it is only a small amount of stores within the retail market that has been examined, this might give a misleading result for the rest of the retail market and the global market as whole.

This thesis is a qualitative research that provides an understanding of store managers perception of internal marketing on the Swedish retail market. It also describes how the store managers use internal marketing to guide their frontline employees to deliver high quality service. This research aims to highlight the importance of service deliverance in the retail sector. Due to the changes that are taking place within retail where globalization, digitalisation and automation are changing customers' views on trade, it is becoming increasingly important to differentiate themselves. More and more physical stores are finding it difficult to survive and many are forced to shut down.  This study therefore wants to highlight the use of internal marketing to be able to deliver high quality service at the encounter between the frontline employees and the customer in physical stores. Therefore, the study will give answers to the following questions: (1) How do store managers on the Swedish retail market perceive internal marketing? (2) How are internal marketing used in physical stores to work with service quality deliverance? To answer these two questions a meticulous examination of previous studies on the concepts internal marketing, employee satisfaction and service quality was made. A conceptual framework for the study was set to classify and analyse the findings of the study. The empirical findings consis data collected through semi-structured interviews with six store managers of three different retail stores on the Swedish market.   It was concluded that the store managers perception of internal marketing is unclear but that they all believe it is important. Nevertheless, it can be seen that internal marketing is important and that the store managers work daily with activities to guide the frontline employees to deliver high quality service. However, these activities are not expressed as internal marketing among the companies and store managers. It was also concluded that the service quality delivered by the frontline employees was significant to the success of the stores in the store manager's point of view.

Made available in DSpace on 2014-12-17T13:53:39Z (GMT). No. of bitstreams: 1 JulianaPRJ_DISSERT.pdf: 2217857 bytes, checksum: d63cbd96970ba385034369ef4d3801d9 (MD5) Previous issue date: 2014-08-19 / In the last decade the complexity of the environment in which organizations are embedded increased dramatically, having on one side the increasingly demanding consumers in regard to the quality and value of the product and the other companies with the need to reduce operating costs in order to achieve greater profitability, without this there is a downturn in growth or market share powers. In this context the necessity of effectively structuring actions relating to the line with the operational work processes so that business objectives are achieved organizational strategic planning, ensuring the competitiveness of the organization. This study aims to analyze how you have made the management of the supply chain in a grocery retailer in the light of guidelines of Supply Chain Management by using the SCOR model. For realization of this study a survey was needed, classified according to their goals, exploratory and descriptive as to its procedure, document, field and case study. Thus, the processing of data will be qualitative merit, using the thematic categorical analysis of Bardin (1977). Thus, to obtain data interviews together the operational and strategic management of a company that was named Supermarket Omega were performed. After analyzing the information obtained is perceived that there is an effort of the organization enhance its management of the supply chain. However, there is a lack of alignment between the various areas that compose it. About their work processes, we stress that the focus of the company is still very directed on sailing than profitability, although it is undergoing a transformation in its organizational culture However, records the existence of many improvement projects in developing. Thus, it can be noticed that there is some consistency between the assumptions of the SCOR model and applied within the supply chain Omega Supermarket, although a greater effort to better align with the model still needs to be studied / Na ?ltima d?cada a complexidade do ambiente no qual as organiza??es est?o inseridas aumentou dramaticamente, tendo de um lado os consumidores cada vez mais exigentes no que se refere ? qualidade e valor agregado do produto e do outro as empresas com a necessidade de reduzir seus custos operacionais a fim de obter maior lucratividade, sem que para isso haja uma retra??o no seu crescimento ou na sua fatia de mercado que lhe compete. Nesse contexto surge a necessidade da estrutura??o eficaz das a??es referentes ao planejamento estrat?gico organizacional alinhado com os processos de trabalho operacionais a fim de que os objetivos empresariais sejam alcan?ados, garantindo a competitividade da organiza??o. Assim, este trabalho tem o intuito de analisar como ? realizada a gest?o da cadeia de suprimentos em um supermercado varejista ? luz das diretrizes da Supply Chain Management atrav?s da utiliza??o do modelo SCOR. Para efetiva??o desse estudo foi necess?ria uma pesquisa, classificada quanto aos seus objetivos, explorat?ria e descritiva, quanto ao seu procedimento, documental, de campo e estudo de caso. Al?m disso, o tratamento dos dados ser? de m?rito qualitativo, utilizando a an?lise categ?rica tem?tica de Bardin (1977). Por conseguinte, para a obten??o de dados foram realizadas entrevistas juntos aos gestores operacionais e estrat?gicos de uma empresa que recebeu o nome de Supermercado ?mega. Diante da an?lise das informa??es obtidas percebe-se que h? um esfor?o da organiza??o em aprimorar sua gest?o da cadeia de suprimentos. No entanto, verificou-se a aus?ncia de um alinhamento entre as diversas ?reas que a comp?e. Quanto aos seus processos de trabalho, ressalta-se que o foco da empresa ainda est? muito direcionado ? venda e n?o ? rentabilidade, embora esteja passando por uma transforma??o em sua cultura organizacional. Contudo, registra-se a exist?ncia de muitos projetos de aprimoramento em desenvolvimento. Assim, pode-se perceber que h? certa congru?ncia entre os pressupostos do Modelo SCOR e os aplicados dentro da cadeia de suprimentos do Supermercado ?mega, embora ainda seja necess?rio um esfor?o maior para um melhor alinhamento com o modelo estudado

This dissertation engages in the development of proposals for the improvement of retail networks. The goal is to propose changes in the strategy of regional retail networks, which should lead to an increase in its competitiveness. The proposed changes are based primarily on observations of selected stores, as the accuracy and functionality of internal processes can only be inspected in the retail units, which creates value for customers.

A new generation of conscious consumers have placed pressure on fashion retail businesses to implement sustainability into their respective business operations. Conscious consumerism is a driving force behind sustainable consumption as these consumers play a strong role when influencing business practices. Although many retailers have adapted responsible procedures by offering sustainable products to their consumers, there is a lack of research on identifying and understanding the conscious consumer holistically. The aim of the present research is to gain a better understanding of the conscious consumer in relation to the three pillars of sustainability (people, planet, profit). This study sets out to examine the Generation Z consumer market as they display traits of sustainable behaviour and also aims to unpack the main drivers of their sustainable purchase intentions within the South African fashion retail market. A self-administered online questionnaire was used to collect data from respondents between the ages of 18 and 24 years. From the self-administered questionnaires, 159 responses were completed and deemed usable. Data were analysed using Statistical Package for the Social Sciences (SPSS) version 24 and Analysis of Moment Structures (AMOS) version 24. Firstly, descriptive statistics was used to provide an overview of the sample. Secondly, Structural Equation Modelling (SEM) was used to examine the relationship between the variables. This study found that the Health and Labelling and Peer Pressure dimensions of the Consumers' Sustainability Consciousness construct has a positive influence on Sustainable Purchase Intentions. In conclusion, the findings of this study have several important implications for academia, fashion retailers and government. The contribution of this study aims to enhance the existing literature on conscious consumption by showcasing the most reliable dimensions of Consumers' Sustainability Consciousness and Sustainable Purchase Intentions. The study offers significant insights for fashion retailers and government as the impact of eating healthy, the role of product labels and peer pressure were found to have a positive influence on Gen Z's intentions to purchase sustainably. Ultimately, the insights from this body of work will generate both important implications and opportunities for further research.

Avec le développement rapide du commerce électronique, la vente multi-canaux, du type « brick-and-mortar » et vente en ligne est le standard pour les vendeurs en 2016. Cependant, cette stratégie ne garantit pas toujours le succès des détaillants dans les campagnes commerciales. La plupart du temps les difficultés proviennent d’un manque de coordination efficace entre la boutique en ligne et son homologue hors ligne selon leurs attributs respectifs. Sur la base du concept de congruence perçu, cette thèse étudie l'évaluation par les sujets des attributs des magasins entre les différents canaux du marché multicanaux chinois. Les résultats d’études du type « Depth Interview » (étude 1), montrent que les consommateurs chinois préfèrent le comportement commercial multicanaux. Ils aiment la congruence entre les canaux, mais espèrent aussi profiter des situations non-congruentes, ce qui indique leur propension à comparer les prix et l'assortiment entre canaux. Les deux études quantitatives ont identifié la congruence perçue comme un facteur déterminant pour l'évaluation des détaillants par les sujets. Plus précisément, plus les sujets perçoivent de la congruence dans la politique de prix entre les canaux, plus les sujets jugent les prix justes. des prix équitables, se traduisent par une attitude plus favorable envers le vendeur (étude 2). En revanche, lorsque les sujets perçoivent plus d’incongruité dans l'assortiment cross-canaux, ils considèrent que le choix est plus important (étude 3). Mais cette conséquence ne se produit que lorsque le processus cognitif n’est pas contraint. En outre, quand un prix équitable est perçu et qu’une variété est perçue les deux sont identifiés comme médiateurs de l'effet de la perception de congruence sur l'attitude des sujets envers les détaillants. En outre, l’implication des sujets dans l’expérimentation ne supporte pas statistiquement l'effet de modération en interaction avec la congruence perception sur des sujets de l'évaluation en ce qui concerne les attributs du canal de distribution, mais l'effet marginal dans la visualisation indique que les chercheurs doivent, dans les études futures, continuer l'étude des influences pertinentes entre l’implioation et la congruence perçue. / Along with the globally rapid development of e-commerce, multichannel retail including both brick-and-mortar and online stores is in 2016 the standard for the sellers. However, such justified strategy not always guarantee retailers’ success in commercial campaigns. Most of the time the difficulties arised from the lack of efficient coordination between the online store and its offline counterpart based upon their respective attributes. On the basis of the percieved congruence concept, this dissertation investigates subjects’ evaluation on store attributes between the different channels of the Chinese multichannel retail market. Through the Depth Interview (Study 1), it was found that Chinese multichannel consumers prefer the multichannel shopping behavior. They like the between-channel congruence but also expect to enjoy the incongruent situation which indicates their propensity to compare the between-channel prices and assortment. The two quantitative studies identified the perceived congruence as a determinant to the subjects’ evaluation towards the retailer. More precisely, the more congruence subjects perceive from the cross-channel price policy, the more price fairness subjects judge, turns in more favorable attitude toward the retailer (Study 2). In contrast, when the subjects perceive more schema incongruity, from the cross-channel assortment, they evaluate more variety (Study 3). But this consequence only occurs when the cognitive process is not constrained. In addition, both price fairness perception and variety perception are identified to mediate the effect of congruence perception on subjects’ attitude toward retailers. Besides, subjects’ experimental involvement, does not statistically support the moderation effect interacting with congruence perception on subjects’ evaluation regarding channel store attributes, but the marginal effect in visualization indicates that researchers must, in future study, keep investigating the relevant influences between involvement and congruence perception.

Power industry restructuring has created many opportunities for customers to reduce their electricity bills. In order to facilitate the retail choice in a competitive power market, the knowledge of hourly load shape by customer class is necessary. Requiring a meter as a prerequisite for lower voltage customers to choose a power supplier is not considered practical at the present time. In order to be used by Energy Service Provider (ESP) to assign customers to specific load profiles with certainty factors, a technique which bases on load research and customers¡¦ monthly energy usage data for a preliminary screening of customer load profiles is required. Distribution systems supply electricity to different mixtures of customers, due to lack of field measurements, load point data used in distribution network studies have various degrees of uncertainties. In order to take the expected uncertainties in the demand into account, many previous methods have used fuzzy load models in their studies. However, the issue of deriving these models has not been discussed. To address this issue, an approach for building these fuzzy load models is needed. Load aggregation allows customers to purchase electricity at a lower price. In some contracts, load factor is considered as one critical aspect of aggregation. To facilitate a better load aggregation in distribution networks, feeder reconfiguration could be used to improve the load factor in a distribution subsystem. To solve the aforementioned problems, two data mining techniques, namely, the fuzzy c-means (FCM) method and an Artificial Neural Network (ANN) based pattern recognition technique, are proposed for load profiling and customer class assignment. A variant to the previous load profiling technique, customer hourly load distributions obtained from load research can be converted to fuzzy membership functions based on a possibility¡Vprobability consistency principle. With the customer class fuzzy load profiles, customer monthly power consumption and feeder load measurements, hourly loads of each distribution transformer on the feeder can be estimated and used in distribution network analysis. After feeder models are established, feeder reconfiguration based on binary particle swarm optimization (BPSO) technique is used to improve feeder load factors. Test results based on several simple sample networks have shown that the proposed feeder reconfiguration method could improve customers¡¦ position for a good bargain in electricity service.