Thesis (M.C.A.)--Victoria University of Wellington, 2010. / Includes bibliographical references.

Aim: The aim of the study is to investigate how social enterprises can use social marketing for image building, and changing behaviors in the society.   Methodology: A qualitative method was used, based on 10 interviews from two social enterprises in Gavle. The data was collected through face-to-face, and email interviews Results and Conclusions: The study explored that social enterprises are focused on relationship marketing and more people oriented. Major social marketing components they are using are word of mouth, networking, online presence, and awareness campaigns. Suggestions for Future Work: A quantitative study can be conducted in order to have in depth analysis from targeted audience point of view. Furthermore, research can also be conducted by asking target audience the importance of relations in social causes, and by including networks such as cooperation with other companies of social enterprises, or donors. Contribution of Thesis: This study contributes on three levels, theoretical, managerial and societal. Theoretically this study adds to the ongoing research in social marketing and social enterprises as it combines the both. Additionally this study also indicates that social marketing is focused on relational aspects of marketing. On the societal level this study shows how social marketing affects people by changing their behaviors. Managerial contribution refers to the fact that social marketing is an important tool, since many social enterprises are on the rise, so social marketing can be used in order to get more fruitful results in the social cause oriented businesses.

Thesis (M.Tech.: Marketing)-Dept. of Marketing, Durban University of Technology, 2007. xv, 205 leaves / Cause related marketing (CRM) is becoming a popular marketing strategy used by brand managers, retailers and service companies. It can be described as a marketing strategy that links charities or ‘causes’ with the sales of a product, brand or service. The charity is mentioned in promotional campaigns and a certain percentage is donated to the cause in accordance with unit sales or turnover. A study was conducted in the eThekweni region of Kwazulu Natal, South Africa to gather information on this issue. The study was a quantitative survey and data was collected by means of an interview process. The overall objective of this study was to gain an understanding of consumer behaviour towards companies using CRM in the greater eThekweni region. This objective was made up of three sub-objectives. The first subobjective was to identify whether eThwekeni consumers would switch brands to a company involved with CRM, if price and quality were equal. This was followed by subobjective two, which was to establish whether particular socio-demographic characteristics of consumers would be related to their evaluation of a CRM offer. Finally, sub-objective three was to establish whether those same socio-demographic characteristics would be related to the selection of specific causes.

‘A society where alcohol can be enjoyed with care for one’s health so that no one takes damage’ is the vision of Sweden’s alcohol monopoly Systembolaget. In its foundation Systembolaget aims to always inform citizens of the risks associated with alcohol consumption through various ways of marketing, without ever encouraging its recipients to buy alcohol. Since Systembolaget is a monopoly there is no other way to turn, which makes it paramount that they do not abuse their position of power to break their vows of engaging in this social marketing.This paper aims to explore how well Systembolaget keeps to not overlapping regular marketing with its own societal engagement, through a semiotic analysis of one of their campaign films called “Exercising & Drinking”– also with two interviews of people related to the making of this film.Regarding the results it seems as if they have failed to keep their promise of informing the involved risks of alcohol consumption in this particular film. Here they have also failed in their pursuit of not encouraging the consumption of alcohol, though not directly– They portrayed social gatherings of happy people consuming alcoholic beverages in various locations such as pubs, restaurants, parties, clubs and at home. This is a dubious crossing of their foundation, though a crossing nonetheless.The implications of this paper can be summed up as Systembolaget having failed in their social marketing, meaning that if they’ve done it once they could most certainly have done it again, which makes it important that future campaigns be scrutinized for further mistakes. For companies in a position of power as immense as Systembolaget, continued scrutiny so that no boundaries are overstepped is of major importance

A área de marketing tem sido cada vez mais demanda a prestar contas de suas ações, na forma de avaliação dos investimentos realizados. No marketing social não é diferente. A presente tese examinou propostas de avaliação de programas de marketing social, em busca do que seria uma estrutura conceitual ideal para esse tipo de avaliação, a partir da literatura, prática de mercado, opinião de experts e exame empírico da proposta em dois diferentes estudos de caso, o programa Novo Sinal, da Prefeitura Municipal de Porto Alegre e os programas de imunização do Centro Estadual de Vigilância em Saúde do Governo do Rio Grande do Sul. A metodologia, qualitativa em sua essência, fez uso da técnica Delphi, entrevistas em profundidade e estudo de casos. A estrutura conceitual desenvolvida engloba as dimensões de avaliação de Input, Processo e Resultados, com respectivas variáveis e indicadores para cada dimensão, e ao longo de cujas dimensões a avaliação ética se faz presente, mas ainda de difícil avaliação na prática. / Marketing, as a whole, has been demanded on its accountability to give evidence of good practice in return of investments. The same situation challenges social marketing. This doctoral thesis examined evaluation structural frameworks brought by marketing literature, in quest of the “ideal” framework of evaluation, based on academic articles review, market actual practice, experts opinion, and an empirical examination of the proposal in two real cases, the “pedestrian crossing new signal case” of Porto Alegre City Hall, and the Immunological Programme of the Public Health State Center (CESV/RS) of the Government of Rio Grande do Sul. The essentially qualitative methodology involved Delphi research, in-depth interviews and case studies. The structural framework eventually developed integrates Input, Process and Outcomes dimensions of evaluation, each one with its due variables, indicators and forms or measurement. The ethical issue is pervasive in all dimensions, but not with a easy way of assessment.

[pt] O conceito de responsabilidade social praticada pelas empresas percorre os paradigmas econômico-legal, passa pelo ideário ético-filantrópico e culmina com a abstração da responsabilidade social incorporada ao processo de decisão empresarial e atenta aos relacionamentos com os stakeholders. A responsabilidade social corporativa também se tornou um instrumento de marketing capaz de proporcionar um diferencial na imagem que projeta para o seu público-alvo. O marketing social é empregado para descrever diferentes iniciativas sociais corporativas. Neste trabalho, o significado adotado para o marketing social enfoca a influência sobre o comportamento da comunidade, visando à aceitabilidade de idéias sociais e o seu bem-estar. O Centro de Integração é o empreendimento da PETROBRAS que tem por objetivo qualificar e capacitar mão-de-obra para a implantação do Complexo Petroquímico do Rio de Janeiro. A fim de identificar a percepção da comunidade circunvizinha em relação à imagem de marca comprometida com os princípios da Responsabilidade Social, um estudo exploratório foi conduzido. O universo é formado pelos moradores dos municípios impactados pelo COMPERJ e que se inscreveram no processo seletivo de 2007 para ingresso no CICOMPERJ. A amostra estabelecida foi composta pelos inscritos nos municípios de Itaboraí e de São Gonçalo. A análise das informações obtidas permitiu concluir que o CICOMPERJ influencia a mudança de comportamento da comunidade para a busca da melhoria da empregabilidade, sendo considerada uma iniciativa de Marketing Social Corporativo Comunitário. A pesquisa de campo conduzida indicou que o CICOMPERJ é percebido como um projeto socialmente responsável. / [en] Concept social responsibility practiced by companies has gone through paradigms regarding economic-legal, it goes through the ethical-philanthropic set of ideas and having as a highlight point the detachment from proactive social responsibility, incorporated to the corporate decision process and attentive to relationships with stakeholders. Corporate social responsibility it has also become a marketing instrument capable of enabling a differential in the image it projects to its target-audience. The so-called social marketing is used to describe different corporate social initiatives. For the purposes of this paper, the meaning adopted for social marketing focus the influence on the Communitys behavior, aiming at the acceptability of social ideas and its welfare. The Integration Center is development from PETROBRAS which has the purpose of qualifying and empowering workforce in competitive and sustainable bases for the implementation of the Petrochemical Complex in Rio de Janeiro. In order to identify the perception of the surrounding community regarding the brand image committed to the principles of Social Responsibility, an exploratory study has been carried out. The universe is comprised of dwellers from the eleven cities impacted by COMPERJ which have already enrolled in the 2007 selective process to enter CICOMPERJ. The sample established was comprised by those enrolled in the cities of Itaboraí­ and São Gonçalo. The analysis of the information obtained enable for the conclusion that CICOMPERJ influences the communitys behavior in the search for improvement in employment, being considered a Community Corporate Social Marketing initiative. The field survey conducted appointed that CICOMPERJ is realized as a socially responsible project.

A área de marketing tem sido cada vez mais demanda a prestar contas de suas ações, na forma de avaliação dos investimentos realizados. No marketing social não é diferente. A presente tese examinou propostas de avaliação de programas de marketing social, em busca do que seria uma estrutura conceitual ideal para esse tipo de avaliação, a partir da literatura, prática de mercado, opinião de experts e exame empírico da proposta em dois diferentes estudos de caso, o programa Novo Sinal, da Prefeitura Municipal de Porto Alegre e os programas de imunização do Centro Estadual de Vigilância em Saúde do Governo do Rio Grande do Sul. A metodologia, qualitativa em sua essência, fez uso da técnica Delphi, entrevistas em profundidade e estudo de casos. A estrutura conceitual desenvolvida engloba as dimensões de avaliação de Input, Processo e Resultados, com respectivas variáveis e indicadores para cada dimensão, e ao longo de cujas dimensões a avaliação ética se faz presente, mas ainda de difícil avaliação na prática. / Marketing, as a whole, has been demanded on its accountability to give evidence of good practice in return of investments. The same situation challenges social marketing. This doctoral thesis examined evaluation structural frameworks brought by marketing literature, in quest of the “ideal” framework of evaluation, based on academic articles review, market actual practice, experts opinion, and an empirical examination of the proposal in two real cases, the “pedestrian crossing new signal case” of Porto Alegre City Hall, and the Immunological Programme of the Public Health State Center (CESV/RS) of the Government of Rio Grande do Sul. The essentially qualitative methodology involved Delphi research, in-depth interviews and case studies. The structural framework eventually developed integrates Input, Process and Outcomes dimensions of evaluation, each one with its due variables, indicators and forms or measurement. The ethical issue is pervasive in all dimensions, but not with a easy way of assessment.

Submitted by Maike Costa (maiksebas@gmail.com) on 2016-03-02T14:49:14Z No. of bitstreams: 1 arquivototal.pdf: 2576011 bytes, checksum: 916dfddb97da18f4010865248eecd77d (MD5) / Approved for entry into archive by Clebson Anjos (clebson.leandro54@gmail.com) on 2016-03-09T17:11:31Z (GMT) No. of bitstreams: 1 arquivototal.pdf: 2576011 bytes, checksum: 916dfddb97da18f4010865248eecd77d (MD5) / Approved for entry into archive by Clebson Anjos (clebson.leandro54@gmail.com) on 2016-03-09T17:22:20Z (GMT) No. of bitstreams: 1 arquivototal.pdf: 2576011 bytes, checksum: 916dfddb97da18f4010865248eecd77d (MD5) / Made available in DSpace on 2016-03-09T17:23:15Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2576011 bytes, checksum: 916dfddb97da18f4010865248eecd77d (MD5) Previous issue date: 2015-09-17 / Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES / The research studied childhood obesity as a problem of macromarketing scope, aiming to identify the contributing factors for their growth and how these factors are configured between parents and children, to understand the behavioural influences this context that are amenable to intervention social marketing for changing harmful behaviours. Thus, the study had the objective of building a theoretical framework of behavioural factors relevant to childhood obesity, configure key factors relevant to social marketing associated with parents and children, and finally, based on the relationships among the factors, analyse stocks government to support the development of effective public policies. In this sense, the theoretical framework discussed issues related to expanded marketing vision, outlining this research in a perspective of macromarketing and social marketing against a backdrop of bad food intake and prior to public health problems such as obesity. From a qualitative approach, the method used was the interview with semi-structured and in-depth itineraries, applied to the main agents of change this reality, parents of children overweight or obese with up to 12 full years. For this, 17 mothers were interviewed by audio recording and subsequently the interviews were transcribed and systematized according to categories (factors and sub-factors) pre-defined and interrelated dimensions microenvironmental and macroenvironmental the study. In the data analysis it can be seen that the lines are representative of the factors studied in the research and converging to the discussion in the applied literature, showing a growing and multi-sector scenario of childhood obesity, and subject to social marketing interventions in negative behaviours and drivers of disease. From the analysis it was possible to add four new factors of childhood obesity in this study, which emerged from the analysed reports: bullying, aggression, anxiety for food and use of medicines; these can be viewed as obesity frame consequences and in some instances, causes the increased amount of food intake. Generally, the family, the parents' role, is the major factor in the prevalence of overweight, however, these actors, parents and children, are strongly influenced the child's living environment (micro) and external and social environment (macro). That said, on the assumption that the study demonstrates a systemic and systematic way to shape the behavioural factors of influence of childhood obesity, suggests the use of social marketing expertise along with information about the real scenario of Brazilian childhood obesity to development of effective public policies and far-reaching. Thus, it is expected that the relationship between the factors and the design of how to shape the lives of those surveyed serve as government and social stimulus to behavior change through actions and interventions with a strategic and comprehensive vision. Also recommended the inclusion of social marketing stakeholders, based on Benchmark Criteria Andreasen (2002), to achieve a reduction in obesity in Brazil by promoting health effectively, educating and mobilizing the community, parents and the children. / A pesquisa estudou a obesidade infantil como uma problemática do escopo de macromarketing, com o objetivo de identificar os fatores de contribuição para seu crescimento e como estes fatores se configuram entre pais e filhos, visando compreender as influências comportamentais deste contexto que são passíveis de intervenções de marketing social para a mudança de comportamentos prejudiciais. Desse modo, o estudo teve os objetivos de construir um quadro teórico de fatores comportamentais relevantes à obesidade na infância, configurar os principais fatores relevantes para marketing social associados a pais e filhose, por fim, com base nas relações entre os fatores, analisar ações governamentais para embasar a elaboração de políticas públicas efetivas. Nesse sentido, o referencial teórico abordou temáticas relacionadas à visão ampliada de marketing, delineando esta pesquisa em uma perspectiva de macromarketing e marketing social em um cenário de consumo alimentar incorreto e antecedente a problemas de saúde pública como a obesidade. A partir de uma abordagem qualitativa, o método utilizado foi aentrevista com roteiros semiestruturados e em profundidade,aplicadas aos principais agentes de mudança desta realidade, os pais de crianças com sobrepeso ou obesidade com até 12 anos completos. Para isto, 17 mães foram entrevistadas mediante gravação de áudio e, posteriormente as entrevistas foram transcritas e sistematizadas de acordo com as categorias (fatores e subfatores)pré-definidas e interrelacionados das dimensões Microambiental e Macroambiental do estudo. Na análise dos dados pode-se constatar que as falas são representativas dos fatores estudados na pesquisa e que convergem para o exposto na literatura aplicada, evidenciando um cenário crescente e multisetorial da obesidade infantil, além de passível de intervenções de marketing social nos comportamentos negativos e impulsionadores da doença.A partir da análise foi possível acrescentar quatro novos fatores da obesidade infantil para este estudo, os quais emergiram dos relatos analisados:bullying, agressividade, ansiedade por comida e utilização de remédios; estes podem ser vistos como consequências do quadro de obesidade e, em alguns momentos, causas do aumento da quantidade de ingestão alimentos. De modo geral, a família, no papel dos pais, é o fator preponderante na prevalência do sobrepeso, contudo, estes atores, pais e filhos, sofrem forte influência do ambiente de convivência da criança (micro) e do ambiente externo e social (macro). Posto isso, a partir do pressuposto que o estudo demonstra de forma sistêmica e sistemática como se configuram os fatores comportamentais de influência da obesidade infantil, sugere-se a utilização de conhecimentos marketing social juntamente às informações sobre o real cenário da obesidade infantil brasileiro para a elaboração de políticas públicas efetivas e de amplo alcance. Desta forma, espera-se que as relações entre os fatores e o delineamento de como se configuram na vida dos pesquisados sirvam de estímulo governamental e social para a mudança de comportamento por meio de ações e intervenções com uma visão estratégica e abrangente. Igualmente, recomenda-se a inserção dosstakeholders de marketing social, com base noBenchmark Criteriade Andreasen (2002), para alcançar a redução da obesidade no Brasil mediante a promoção da saúde de forma eficaz, conscientizando e mobilizando a coletividade, os pais e as crianças.

Submitted by Maike Costa (maiksebas@gmail.com) on 2017-08-31T13:04:34Z No. of bitstreams: 1 arquivototal.pdf: 2272874 bytes, checksum: 93e7a81c9ba6d5726bc15d51fef81b2d (MD5) / Approved for entry into archive by Viviane Lima da Cunha (viviane@biblioteca.ufpb.br) on 2017-08-31T15:51:06Z (GMT) No. of bitstreams: 1 arquivototal.pdf: 2272874 bytes, checksum: 93e7a81c9ba6d5726bc15d51fef81b2d (MD5) / Approved for entry into archive by Viviane Lima da Cunha (viviane@biblioteca.ufpb.br) on 2017-08-31T15:54:38Z (GMT) No. of bitstreams: 1 arquivototal.pdf: 2272874 bytes, checksum: 93e7a81c9ba6d5726bc15d51fef81b2d (MD5) / Made available in DSpace on 2017-08-31T15:55:28Z (GMT). No. of bitstreams: 1 arquivototal.pdf: 2272874 bytes, checksum: 93e7a81c9ba6d5726bc15d51fef81b2d (MD5) Previous issue date: 2017-08-23 / This paper goal was to identify which are the behavioral conditionings that influence the buying intention of ultraprocessed food and beverage, under the social marketing optics. The literature review made possible, through analysis of food consumption researches, to comprehend the factors and their relationship with the dimensions of interest in this paper (ultraprocessed buy-intention, attitude toward the ultraprocessed, subjective norm, self-efficacy and perceived control), resulting in nine hypotheses to empirical verification. The methodological procedures involved the creation of a questionnaire with scales that have been validated in other studies, being just adapted to this one. With the available data, we made an initial exploratory analysis, followed up by descriptive analysis, factor analysis and the use of structural equation modeling in order to verify the hypotheses. We found that convenience and sensorial appeal are the main factors that significantly contribute to a positive attitude regarding ultraprocessed food, and that they influence the buying intention of these products. This last one gets a strong negative influence from the self-efficacy construct, pointing out the importance of the individual's intern control to avoid the consumption of harmful to health food. Another important finding of the paper is the significantly interference of the facilitators construct to self-efficacy, showing that the impossibility to cook and the fact of eating by itself hinders the individual's control over its feeding choices. / Este trabalho objetivou identificar quais são os condicionantes comportamentais que influenciam a intenção de compra de alimentos e bebidas ultraprocessados, sob a óptica do marketing social. A revisão de literatura possibilitou, através da análise de pesquisas sobre o consumo alimentar, compreender os fatores e sua relação com as dimensões de interesse desse estudo (Intenção de compra de ultraprocessados, atitude sobre os ultraprocessados, norma subjetiva, auto-eficácia e controle percebido), resultando em nove hipóteses para a verificação empírica. Os procedimentos metodológicos envolveram a construção de um questionário com escalas que já haviam sido validadas em outros estudos, sendo apenas adaptadas para essa pesquisa. Com os dados disponíveis, realizamos uma análise exploratória inicial, seguido de análises descritivas, fatoriais e, por fim, a utilização da modelagem de equações estruturais para verificar as hipóteses da pesquisa. Nos resultados encontramos que a conveniência e o apelo sensorial são os principais fatores que contribuem, significativamente, para uma atitude positiva em relação aos alimentos ultraprocessados e que, por sua vez, influência a intenção de compra desses produtos. Este último, recebe forte influência negativa do construto auto-eficácia, indicando a importância do controle interno do indivíduo para evitar o consumo de alimentos prejudiciais para a sua saúde. Outro achado importante da pesquisa é a interferência significativa do construto facilitadores para a auto-eficácia, demostrando que a impossibilidade de cozinhar e o fato de comer sozinho dificulta o controle do indivíduo sobre as suas escolhas alimentares.

Made available in DSpace on 2014-06-11T19:29:05Z (GMT). No. of bitstreams: 0 Previous issue date: 2003-04-15Bitstream added on 2014-06-13T18:38:42Z : No. of bitstreams: 1 ribeiro_rp_me_assis.pdf: 346958 bytes, checksum: 2fc175f5aa5b03f381952003f617b273 (MD5) / O presente trabalho teve como objetivo situar e discutir, a partir de certos conceitos, a atuação do Terceiro Setor, como um novo empreendedor social, frente ao Estado (Primeiro Setor) e o Mercado (Segundo Setor). Entendido por muitos como possibilidade de desenvolvimento para a democracia e do futuro das relações políticas e econômicas internacionais, por meio da uma sociedade civil mais participativa, tem se tornado centro da atenção da mídia e alvo de interesse pela comunidade científica. A terminologia Terceiro Setor teve origem nos Estados Unidos no final dos anos setenta e, justamente por essa recente aparição e a sua excessiva abrangência, ainda provoca bastante discussão. Organizações não-governamentais (ONG), fundações, associações, grupos informais de voluntariado, instituições sem fins lucrativos, organizações da sociedade civil de interesse público (OSCIP) e até mesmo partidos políticos estão entre os atores envolvidos, onde os conceitos de público e privado parecem se confundir. Outra característica do Terceiro Setor é a interessante possibilidade que abre para o investimento privado que, além dos benefícios e isenções fiscais que proporciona aos seus parceiros, pode também funcionar como eficaz ferramenta de comunicação. Para a realização desse trabalho foram escolhidas duas instituições do Terceiro Setor, da região de Assis, com diferentes características: 1) uma fundação, diretamente vinculada a uma grande empresa privada e 2) uma instituição filantrópica autônoma sem fins lucrativos, ambas com atuação na área da infância e adolescência. Através de entrevistas realizadas nas instituições, foram colhidas as opiniões dos sujeitos, funcionários e voluntários, selecionados pela área de atuação, que foram interpretadas... / The present work had as objective to place and to discuss, starting from certain concepts, the performance of the Third Sector, as a new one enterprising social, front to the State (First Sector) and the Market (Second Sector). Understood by many as development possibility for the democracy and of the future of the international political and economic relationships, by means of to a civil society with more activity, it has if turned center of the attention of the media and objective of interest for the scientific community. The terminology Third Sector had origin in United States in the end of the seventies and, exactly for that recent appearance and its excessive inclusion, it still provokes plenty of discussion. No-government organizations (ONG), foundations, associations, volunteers' informal groups, institutions without lucrative ends, organizations of the civil society of public interest (OSCIP) and even parties politicians they are among the involved actors, where public's concepts and private they resemble to confuse. Another characteristic of the Third Sector is the interesting possibility that opens for the private investment that, besides the benefits and fiscal exemptions that it provides to its partners, it can also work as effective communication tool. For the accomplishment of that work they were chosen two institutions of the Third Sector, of Assis' area, with different characteristics: 1) a foundation, directly linked at a great private company and 2) an autonomous philanthropic institution without lucrative ends, both with performance in the area of the childhood and adolescence. Through interviews accomplished in the institutions, the opinions of the subjects, employees and volunteers were picked, selected by the area of performance, that they were interpreted according ...(Complete abstract, click electronic access below)