v anglickém jazyce Supervision is one of the possibilities of professional support, which helps in solving difficult working situations. They imply challenges, personal constraints and ethical issues. Uncertainties can be on the both sides of the social worker and his client. Supervision should not be a check of incorrect decisions or supervision of the choice of work outcomes. On the contrary, the supervisor should be supportive of his clients and provide them professional and correct leadership to ensure the quality of their work. The diploma thesis deals with the interconnection of supervision with burnout syndrome. The theoretical part draws attention to the preventive nature of the supervision process and the risks that are threatened in the absence of supervision. Both concepts, supervision and burnout syndrome, are described and explained in the diploma thesis. The theoretical part of the thesis contains basic terminology, division and important participants in such cooperation. The second section describes the situation regarding the use of supervision and the rate of burnout syndrome in selected social workers. The results of this survey are shown in the charts. The thesis is concluded with a discussion which contains comments on the legal anchoring of supervision in the Czech Republic and...

The purpose of this research study was to assess the control function of social work managers. The basic focus of the study is on how they perceive this management function of control as they exercise it, as well as how it is exercised to them. Out of two research methods that one can choose from, namely quantitative and qualitative, the quantitative was chosen as the relevant one to use because of the specific close-ended questions that were to be answered by respondents regarding the exercise of control as a management function. Out of twenty five (25) questionnaires, an analysis of data was done on twenty (N = 20), because that was the original target and the five were just distributed in case some could not answer for whatever reason. The findings and responses from the respondents were analysed and interpreted to meet the main objectives of the study. / Die doel van hierdie studie was om vas te stel wat die kontrole funksie van ’n maatskaplikewerk-bestuurder is. Hierdie studie is gefokus op hoe die bestuursfunksie beleef word soos dit beoefen word. Van die twee navorsingsmetodes waaruit gekies kan word, naamlik kwalitatief en kwantitatief, is daar besluit dat die kwantitatiewe metode meer relevant sal wees omdat dit spesifieke geslote vrae vra wat ingestel is op die bestuursfunksie van kontrole. Uit die 25 vraelyste is die data van 20 (N = 20) vraelyste ontleed, aangesien dit die aanvanklike teiken was. Daar is 5 ekstra uitgedeel net ingeval daar persone sou wees wat nie die vraelys kon voltooi nie. Die bevindinge en reaksie van die 20 ondervraagdes is ontleed en geïnterpreteer om die basiese doel van die studie te bereik. / Social Work / M. Diac. (Social Work)

Made available in DSpace on 2016-08-03T16:15:59Z (GMT). No. of bitstreams: 1 Andrea1.pdf: 1376021 bytes, checksum: 42ce82f6c0239d8efb5f222aa4d81bbd (MD5) Previous issue date: 2008-03-04 / In a sociological perspective, this work aims to identify the profile of the supervisor of education that serves the Secretary of State for Education of São Paulo, checking that their actions are dedicated to teaching or administrative, and what the political and educational concepts these professionals. Supporting up to Tragtenberg, Silva Jr and Huert among other authors who deal specifically, the supervision of teaching, it is making a historical review of the legislation, spreadsheets and data that were collected through depositions and interviews with supervisors, Effective teaching of three Diretorias of Education of Greater Sao Paulo. The result of the research points to the predominance of a profile and bureaucratic oversight in the action of the supervisor of education, as well as implementing public policies and not partícipe their development. The supervisor of education is a representative of a political power that favors a certain order, even if there is an attempt to overrun a unilateral representation in the supervision of education.(AU) / Numa perspectiva sociológica, este trabalho tem o objetivo de identificar o perfil profissional do supervisor de ensino que atua na Secretaria de Estado da Educação de São Paulo, verificando se sua atuação está voltada ao pedagógico ou ao administrativo e qual o compromisso político e as concepções educacionais destes profissionais. Apoiando-se em Tragtenberg, Silva Jr e Huert, entre outros autores que abordam, especificamente, a supervisão de ensino, procurou-se fazer uma analise histórica da legislação, de planilhas e dos dados que foram colhidos através de depoimentos e entrevistas com supervisores de ensino efetivos de três Diretorias de Ensino da Grande São Paulo. O resultado da pesquisa aponta para a predominância de um perfil burocrático e de fiscalização na ação do supervisor de ensino, bem como de executor das políticas públicas e não partícipe da sua elaboração. O supervisor de ensino é um representante de um poder político que favorece uma determinada ordem, mesmo que exista uma tentativa de superação de uma representatividade unilateral dentro da supervisão de ensino.(AU)

Diploma thesis is aimed at the Czech supervisor authority in the consumer protection. The main object is to find out Czech consumer awareness of the working of The Czech Trade Inspection Authority. Necessary information is found out using questionnaire survey and controlled depth interview. On the basis of observed results the recommendations for improvement are suggested.

Com o objetivo de desvelar como interagem supervisores e professores, e que fatores interferem nas trocas entre estes sujeitos enquanto trabalham em torno da proposta pedagógica, foi desenvolvida a pesquisa em uma escola da Rede Municipal de Porto Alegre, no segundo semestre de 2004. Os dados coletados foram analisados principalmente a luz da teoria de Jean Piaget. Destacaram-se as preocupações dos supervisores e professores com os aspectos ligados ao desenvolvimento do processo de aprendizagem e com a realidade social de seus educandos, como fatores que interferem nas trocas entre os sujeitos da pesquisa. Estes fatores eram manifestados pelos supervisores e professores através de Condutas Recorrentes, que segundo a teoria piagetiana apontaram para a possibilidade de qualificação da prática pedagógica mediante as interações entre os sujeitos, considerando as argumentações, contraargumentações, desafios, reflexões e questionamentos que aconteceram nas reuniões observadas. As Condutas Recorrentes, portanto, ganharam destaque como compensações ativas em busca de superação dos desequilíbrios que envolvem a prática pedagógica e que, por isso, possibilitam avanços individuais e coletivos, que tendem do egocentrismo à cooperação, potencializando assim a qualificação da ação educativa. De maneira geral tal pesquisa propõe a revisão de conceitos e abordagens fundamentais a partir da perspectiva sociológica da obra de Jean Piaget.

Made available in DSpace on 2014-12-17T14:36:11Z (GMT). No. of bitstreams: 1 AlineCB.pdf: 659199 bytes, checksum: 89a2e14cc7f935b9ddc7d45fd5af813a (MD5) Previous issue date: 2008-08-11 / In preparation for reviewing and reflect about the pedagogical practice of teaching supervisor, noting instances of continuing education in service, dialogue-based, reflective and shared as propelling in the construction of theoretical and practical knowledge is that we propose to undertake this research. Based in our professional practice and stimulated by the desire to contribute with the education in the city of Jardim de Piranhas-RN our intention was to highlight issues which arising from practice teaching, especially those guided in the principles of a continuing, dialogic and reflexive teachers training. In that sense we are encouraged to answer the following question. How has been developed the work of teaching supervisor in the city of Jardim de Piranhas and what kind of elements should be constituted by a continuing education in school if those elements are enhanced by a reflexive action and dialogue-based? Thus, we performed studies of theoretical foundation based in N?voa (1995, 2001, 2003), where he emphasizes the importance of take in account the practice itself as a source for the study in the construction of a new teaching practice process, in Alarc?o (1999; 2001; 2002; 2003), Sch?n (1995, 2000), Tardif (2003) and Perrenoud (2002), Gomes (1998), Navarro (2005) and Oliveira (2006), among others, provided the basis to discuss the role of reflection and dialogue in the school and classroom. We still emphasize the ideas of Paulo Freire (1981; 1992; 1996; 2001; 2002), which is consistent with the proposal for a reflexive action and training. For this we adopted a methodology based in the qualitative research with field note, intending to observe the strategies which emerge in the educational supervisor practice. This practice should contribute to the training of teachers. In this process we chose three dimensions that provide structure and power in their work. So, we can describe as conceptual, strategic and changeable / Na perspectiva de analisar e refletir sobre a pr?tica pedag?gica do supervisor a partir do trabalho que desenvolvem nas escolas municipais de Jardim de Piranhas-RN ? que nos propomos a realizar esta pesquisa. Partimos da nossa pr?tica profissional e do anseio em contribuir com a educa??o do Munic?pio de Jardim de Piranhas-RN, no sentido de real?ar aspectos advindos da pr?tica pedag?gica, principalmente aqueles pautados nos princ?pios de uma forma??o de educadores, continuada e em servi?o, dial?gica e reflexiva. Nesse sentido, somos instigados a responder a seguinte quest?o: como tem se desenvolvido o trabalho do supervisor pedag?gico na cidade de Jardim de Piranhas/RN, e que elementos, se potencializados por uma a??o reflexiva e dialogada, podem ser constitutivos de uma forma??o continuada na escola? Para tanto, realizamos estudos de fundamenta??o te?rica com base em N?voa (1995; 2001; 2003), quando enfatiza a import?ncia de se considerar a pr?pria pr?tica como fonte de estudo para a constru??o de uma nova pr?tica docente; em Alarc?o (1999; 200; 2002; 2003), Sch?n (1995; 2000), Tardif (2003) e Perrenoud (2002), Gomes (1998), Navarro (2005) e Oliveira (2006), entre outros, que fornecem as bases para a discuss?o sobre o papel da reflex?o e do di?logo na escola e na sala de aula. Enfatizamos, ainda, as id?ias do educador Paulo Freire (1981; 1992; 1996; 2001; 2002), que consideramos coerentes com a proposta de a??o e forma??o reflexiva. Metodologicamente, optamos por uma pesquisa qualitativa e de campo, com a inten??o de observar as estrat?gias emergentes na pr?tica pedag?gica do supervisor que possam contribuir para a forma??o dos professores. Elencamos 03 dimens?es como estruturantes e potencializadoras do trabalho do supervisor pedag?gico: a conceptual, a estrat?gica e a transformadora

Com o objetivo de desvelar como interagem supervisores e professores, e que fatores interferem nas trocas entre estes sujeitos enquanto trabalham em torno da proposta pedagógica, foi desenvolvida a pesquisa em uma escola da Rede Municipal de Porto Alegre, no segundo semestre de 2004. Os dados coletados foram analisados principalmente a luz da teoria de Jean Piaget. Destacaram-se as preocupações dos supervisores e professores com os aspectos ligados ao desenvolvimento do processo de aprendizagem e com a realidade social de seus educandos, como fatores que interferem nas trocas entre os sujeitos da pesquisa. Estes fatores eram manifestados pelos supervisores e professores através de Condutas Recorrentes, que segundo a teoria piagetiana apontaram para a possibilidade de qualificação da prática pedagógica mediante as interações entre os sujeitos, considerando as argumentações, contraargumentações, desafios, reflexões e questionamentos que aconteceram nas reuniões observadas. As Condutas Recorrentes, portanto, ganharam destaque como compensações ativas em busca de superação dos desequilíbrios que envolvem a prática pedagógica e que, por isso, possibilitam avanços individuais e coletivos, que tendem do egocentrismo à cooperação, potencializando assim a qualificação da ação educativa. De maneira geral tal pesquisa propõe a revisão de conceitos e abordagens fundamentais a partir da perspectiva sociológica da obra de Jean Piaget.

The research was conducted to evaluate the Employee Assistance Programme (EAP) of Sasol Nitro, Ekandustria. The researcher used questionnaires to collect information from the managers, supervisors, and employees. The information collected from all respondents indicated that the structure responsible for evaluating the EAP is not representative. The information also indicated that the EAP is appropriate and a better option to assist the employees with addressing their problems which impact on their job performance negatively. The employees are informed about the programme, while managers and supervisors are skilled on EAP procedures. The programme was utilized by the employees and this improved their job performance. The model adopted is rated poor by employees in terms of confidentiality and accessibility. Finally, it is concluded that the EAP is utilized and, therefore, the programme improved the employees’ job performance at Sasol. / Dissertation (MSW)--University of Pretoria, 2012. / Social Work and Criminology / unrestricted

Please read the abstract in the dissertation Copyright / Dissertation (MSW)--University of Pretoria, 2010. / Social Work and Criminology / unrestricted

In the Department of Correctional Services (DCS), as the role of workers in the workplace changed after demilitarisation in 1996, the needs of the employees also changed. The changing work environment placed different demands on them, unlike those that they had been used to in the past. Because of the growth of personal problems at the workplace, the EAP was introduced in the DCS in the late 1990’s. The EAP in the DCS has been formally in existence since 2000 and has not been formally evaluated according to the EAPA SA standards. The EAPA SA standards are the benchmark against which all EAPs in South Africa could be measured. This research attempts to ascertain whether the EAP in the DCS has been implemented according the prescripts of the EAPA SA standards. The research approach involved both the qualitative as well as the quantitative approaches. The qualitative approach was used in documenting the processes followed in the conceptualisation, introduction and creation of the EAP in DCS. The quantitative approach was used to evaluate the EAP in DCS using the EAPA SA standards as a benchmark. In the first chapter a general orientation to the study as well as the researcher’s rationale and structure for the research is provided. The literature review in chapter two took a retrospective look at the developments in the EAP industry by focussing on the most modern interventions in the EAP field initially and moving to the origins of the EAP later. Chapter three focussed on the evaluation of the EAP in the DCS which included a systematic collection of information about that programme. In chapter four each standard as it appears in the standards document and brief comment on each standard was presented. The standards were also reviewed in relation to recent literature on the subject. The empirical analysis in the following chapter included a quantitative analysis followed by a qualitative analysis of the responses. The first phase included the development of a questionnaire based on the standards. The distribution and completion of the questionnaire were part of phase two. In the final phase the questionnaire was analysed by the Department of Statistics at the University of Pretoria, under the leadership of Professor Smith and Dr. Mike van der Linde. In the final chapter a consolidation of all the chapters as well as recommendations for further research is presented. The formulated problem was addressed through the choice of different approaches, strategy and design during the research process. The researcher was able to combine the research approaches to compare and subsequently verify the findings. Based on the findings the following conclusions can be made: firstly that the DCS does not comply fully with many of the standards as set out by EAPA SA, secondly that the DCS is understaffed when attempting to deliver EAP services and finally that there is a resounding plea for EAP services in the DCS. In addition to the proposals a revised standards document has also been integrated into the findings. / Thesis (PhD)--University of Pretoria, 2010. / Social Work and Criminology / unrestricted