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Communication Apprehension (CA) pertains to levels of fear or anxiety people experience in relation to real or anticipated communication with other people. Decades of research on CA has focused on college students. This research explored levels of oral CA in an organizational environment. The purpose of this research was threefold. First, this study examined the communication apprehension profiles of native-language (English) and second-language (non-English) employees in a midsized South Florida service organization to understand if the levels of communication anxiety differ between the two groups as well as if demographic variables played a part in managing levels of communication anxiety. Second, this study examined the difference of perception credibility in supervisors between same-language and opposite-language employees to examine and analyze the relationship between the two groups and their supervisors in order to identify if communication problems exist that could affect an amicable working relationship or constructive feedback. Third, this study compared organizational personality types of upward mobile and indifferent to levels of communication apprehension in native-language (English) and second-language (non-English) employees in a sample of culturally diverse office personnel in two separate corporate locations in a midsized management organization located in South Florida. The findings were found not to be statistically significant; however, it was learned that CA levels do exist and that anxiety levels vary between respondents. Further investigation into the effects of CA on workplace production remains a challenge. Additional studies using randomly selected populations from similarly diverse organizations more representative of the diversity of the region rather than a convenience sample is recommended.

Thesis (M.A.T.) -- School for International Training, 2006. / Advisor -- Pat Moran Includes bibliographical references (leaves 90-91).

Listening comprehension strategies have been explored almost exclusively in uni-directional listening when learners are listening to audio recording. The lack of research on students' strategy use in understanding the teacher in the classroom is surprising, given how pervasive it is for students to listen to the teacher. In order to fill this research gap, this study explored the listening strategies adopted by learners in comprehending the teacher's input in the English as a Second Language (ESL) classroom in Hong Kong (HK). A Likert-scale questionnaire was developed and administered to 867 HK Secondary 3 students, 646 of whom also completed two tests of linguistic knowledge (LK) - a receptive Vocabulary Levels Test (VLT) and a grammaticality judgement task (GJT). A sub-sample of 59 students then took part in an innovative computer tracking programme which simulated classroom learning and incorporated different types of teacher input while eliciting learners' strategy use targeted at these inputs. Lesson observation and stimulated recall interviews were also conducted to give insight into learners' strategy use in an authentic lesson from a more qualitative point of view. Findings suggested that there were some strategies which were specific to the context of listening to the teacher in the ESL classroom. Furthermore, while learners with low and high LK demonstrated some differences in their strategy use, there existed a sub-group of learners with low LK who were at least comparably strategic with learners with higher LK, providing some evidence that strategy use is not wholly dependent on levels of LK. Finally, findings also pointed to the importance of the type and difficulty of teacher input on learners' strategy use. Implications for further research and pedagogy are discussed.

Thesis (DAppLing)--Macquarie University, Division of Linguistics and Psychology, Dept. of Linguistics, 2009. / "September 2008". Bibliography: p. 189-196.

The current study aimed at investigating the impact of implementation of reflective audiotaped journals on complexity, accuracy and fluency of second language (L2) speech in a general English for Specific Purposes (ESP) course. To conduct the study, 30 Iranian advanced English as a Foreign Language (EFL) learners of a private language institute in Hamedan, Iran were selected randomly from among 60 learners to participate in the study. In order to put the effect of audiotaped journals on Complexity, Accuracy and Fluency (CAF triad) under close scrutiny, data were collected through audio-recorded initial lectures, videotaped final lectures, reflective audiotaped journals and focus group interview. It is noteworthy to mention that both quantiative and qualitative analyses were conducted to address our research question. Three Wilcoxon Signed Ranks Tests were then employed to compare the second language learners’ oral performance across three measures of CAF, at the beginning and end of the semester. The findings revealed that using reflective audiotaped journals assisted second language (L2) learners to have a better oral performance in terms of complexity (syntactic variety) and accuracy. Furhter, qualitative analysis indicated that using reflective audiotaped journals assisted L2 learners to reflect on their own learning process, resulting in a better oral performance.

The purpose of this paper was to explore how grammar learning in the English as a second or foreign language classroom can be improved. Our aim was twofold: (1) to investigate the possible effect of implementing Mobile-Assisted Language Learning (MALL) on students’ grammar learning in the Swedish upper secondary level education, and (2) to find out what students’ attitudes are towards such an implementation and how it can impact student motivation. We analyzed and provided an overview of ten articles relating to the subject. The results showed that the use of MALL contributed to improved grammar learning when it was used as a tool to help students analyze and reflect upon specific exercises collaboratively and to help individuals do grammar exercises and tests with a formative purpose. However, the results also showed that MALL was not beneficial if only used as an educational or communicative tool. Lastly, the results showed that students overall had a positive attitude towards the use of MALL in education, despite experiencing some technical difficulties, and that the approach further motivated students’ will to learn. Based on the results, we argued that the use of MALL in the English language classroom coincided well with the guidelines of the curriculum and syllabus for English 5, and that, if used as recommended, MALL could help improve Swedish students’ English grammar learning and their motivation.

This study investigates which English variety teachers in Sweden learned, which they use now and whether this has changed over time. The study included the two major varieties of English, namely British English and American English.  The hypothesis for this paper is that British English will have played an important part in the teachers’ schooling but American English will have had a strong influence in their day-to-day lives and will likely have hanged how they use English. Data was collected in the form of questionnaires filled in by 294 teachers who teach English at primary, secondary and upper secondary schools in Sweden.  The results support the thesis of the paper that teachers mainly learned British English at school while American English becomes more common for teachers under the age of 40. However, the majority of participants were found to use a variety which has features of both British and American English - it is referred to as Mid-Atlantic English in this paper.

Previous studies have shown that teachers and students using English as the medium of instruction (EMI) in science classrooms encounter many language challenges with teaching and learning processes. Problems include the limited English communication skills of science teachers, the lack of EMI training for science teachers, the students' different language abilities and science teachers' beliefs that they are not responsible for addressing students' language needs in science. Teachers' lack of language awareness has led to poor teaching practices and limited interactions in the classrooms. This lack of language awareness, in turn, suggests that there are limited opportunities for students to learn English as a second language in the science classroom. This study extends the research on EMI classroom interactions in Hong Kong (Lo and Macaro, 2012) to the previously unexamined context of senior secondary science classrooms. A total of 19 teachers and 545 students from grades 10 and 11 EMI science class were recruited in Hong Kong from 'early-full EMI' schools (full EMI instruction from grades 7 to 12) and 'late-partial EMI' schools (Chinese medium from grades 7 to 9 and partial EMI instruction from grades 10 to 12). The project used multiple sources of qualitative data (i.e. semi-structured interviews and 33 videotaped classroom observations) to explore the similarities and differences in classroom interactions during the first and second years of the senior science curriculum (grades 10 and 11) in the two types of EMI schools. This project also investigated these science teachers' and students' perceptions of EMI teaching and learning processes, their preference of instructional language and their beliefs about teaching and learning in the EMI environment. Interviews also probed teachers' language awareness, teachers' and students' belief about EMI, students' self-concepts in science (students' perceptions or beliefs about their ability to do well in science, see Wilkins, 2004)) and their perceptions of language challenges and coping strategies in EMI classrooms. The results from the observational data show similar interactional patterns in both early-full and late-partial EMI science classrooms when measured as percentages of interaction time, distribution of time between teacher and student talk and frequency of pedagogical functions. However, the nature of the interactions is different. In late-partial EMI schools, overall, there are more (but shorter) student initiations and responses, more use of higher-order questions from the teachers but less direct feedback to students. Both teachers and students tend to use their L1 more. In both types of schools, there was less interaction time and a lower maximum length of student turns and more L1 use in grade 11 than in grade 10. The discourse analysis of the four biology lesson transcripts also shows that both early-full and late-partial EMI students predominantly produced incomplete sentences consisting of short, technical nouns or noun phrases referring to scientific items. Science teachers rarely made any attempts to correct their students' language mistakes, nor did they encourage students to produce a complete sentence. This lack of teacher feedback on students' L2 language production perhaps reflects the fact that EMI science teachers rarely provide comprehensible input to facilitate students' L2 language learning. These findings suggest the important role of the teacher's modified input in teacher-student interaction in developing students' content knowledge and language skills. The adoption of EMI appears to lead to the development of students' comprehension of content knowledge more than development of their language production skills. As a result of their language shortfalls, the students' L2 productive skills remain under-developed despite English instruction. This lack of language support by teachers appears to indicate a gap between the aims of the EMI policy and its implementation. The interview and questionnaire data show that the science teachers from both the early-full and late-partial EMI schools held many of the same views about their EMI teaching experiences, but they differed in their attitudes towards the value of English language skills and their language awareness. The early-full EMI teachers believed English language skills were important and these early-full teachers have a higher language awareness than the late-partial EMI science teachers. Students from both types of schools also held similar views about their EMI learning, indicating that they welcome the adoption of EMI instruction. However, while the late-partial EMI students see EMI as an opportunity to improve their English, those in the early-full EMI schools believe that EMI discouraged them from learning. By providing an evidence-based, pedagogically focused analysis of teacher and student classroom interactions and their perceptions, this research sheds light on ways to improve the quality of instructional practices in different EMI classrooms in Hong Kong and in similar contexts around the world.