In general, tall buildings, some of which are termed as &ldquo / skyscrapers&rdquo / , are among the typical and almost unavoidable features of the metropolitan cities. There is a competititive race of constructing higher and higher buildings since the birth of the infamous Home Insurance Building in Chicago which is still considered to be the pioneer of the modern tall buildings. Recently, an efficient service core design is strongly needed and inquired with the increase in height and capacity of tall buildings. Such needs and demands are primarily due to the circulation volume of occupants since height has an adverse effect on the size and capacity of the service core. This thesis investigates the features of service cores that play an important role in the planning considerations of tall building design, and their effect on architectural, structural and sustainable design. Within this context, a classification of service cores based on their location in architectural design is proposed.

The concept of &#039 / sustainability&#039 / came into question during the last few decades world-wide. As one of the main source of carbon emission, construction industry is also affected by this movement. High-rise buildings which became proliferative components of construction industry dominate today&#039 / s urban centers. Although they are defended as being inherently energy efficient by some people, specially designed sustainable high-rise building examples emerged after the sustainability movement all over the world. This dissertation examines the role of the service core configuration on the sustainability of high-rise buildings. In this context, the effect of different core types and locations on the energy consumption of high-buildings is evaluated. For this respect, sixteen alternative configuration models with central, end and split core types are determined as the representative of possible design choices. The alternatives share the same height, net and gross floor area, floor efficiency, materials, internal gains, etc. They just vary in type and location of the service core and orientation of the building mass. Energy consumptions of the sixteen models are tested with eQUEST, a thermal simulation program, by using the climatic data of Istanbul. The simulation is conducted according to two air conditioning scenarios for office and core zones. For both of the scenarios, split core alternatives are found as the most energy efficient configurations regardless of the core location and building orientation. Moreover, it is observed that while the end core alternatives giving average values, central core configurations have the highest energy consumption results, as predicted.

Data Plane Development Kit is a highly used library for creating network applications that can be run on all hardware. Data Plane Development Kit has a component called Service Cores, which allows the main applications to create services that will run independently. These services are manually mapped to specific CPU cores, and are scheduled in a round-robin method. Because of the manual mapping, and the scheduling, the different load for each service can impact the start time for each service. By having services not run when supposed to, the throughput will degrade. In this thesis, we investigate and try to solve the issue by implementing a basic load balancer into the Service Core component. Our results show that an basic load balancer, that will balance upon reaching a CPU upper threshold, will increase the throughput of services while decreasing the delay between each service run.

本研究目的有三：一是探討在不同特性服務業中，顧客所重視服務屬性的差異；二乃探討服務傳送系統在品質管理中有那些關鍵成功因素；最後則比較不同類別的服務業在傳送系統經營管理特性之差異。本研究採個案方式，以「顧客化程度」及「與顧客接觸程度」二分類構面，訪問國內具代表性的數家服務業者，分別是信義房屋、裕隆汽車保養廠。中華航空公司、儂特利西式速食等四家公司。 　　研究結果發現：1.在「顧客化程度」高的服務業中，顧客較重視信用性和勝任性，透過服務人員的專業能力以及公司經營理念來傳遞。2.在「與顧客接觸程度」高的服務業別中，顧客較重視禮貌性，由服務人員的行為來傳達。3.在「顧客化程度」以及「與顧客接觸程度」均低的服務業別中，顧客較重視回應性和有形物，由實體環境以及服務流程的效率來傳達，傳送系統管理應偏重於實體設施的佈置和作業流程效率的控制方面。4.在任何服務業別中，顧客皆重視回應性與安全性。5.企業文化對服務品質績效有明顯的影響。由於企業文化是透過管理制度以及教育訓練長期所塑造出來的，於是企業文化與形象越鮮明，其在經營理念、管理特性和員工特質方面越有自己的風格，若能與顧客所重視的服務屬性連結，則服務品質績效越好。6.對服務品質績效提昇而言，正面激勵要比負面制約的方式好。7.服務傳送系統管理重點應和服務核心觀念相關。 　　本研究對服務業者的建議有三：1.業者必須了解本身所具有的特性，並對顧客態度意願加以調查。了解顧客所重視的服務屬性，將有限的資源集中在服務傳送系統之管理重點，以為業者和顧客雙方創造出最大的附加價值。2.塑造出利於價值傳遞之企業文化。由於服務產出具有高度的多變性，透過管理制度和教育訓練方式將經營理念融入員工的工作態度與價值觀中，可增加服務產出的一致性，減少管理成本並增加服務品質績效。3.掌握服務核心觀念。任一服務業別的服務核心觀念會隨時代潮流以及產業激烈的競爭而重新定義，所以，業者應隨時留意顧客需求特性的改變，方不致為激烈的市場競爭所淘汰。

摘要 分類是研究的第一步，服務業理必須基於有意義的分類，才 可能提出規範性的結論。此外，服務業的無形產出，必須透過細緻的 服務傳送系統設計來傳遞給顧客。因此服務業的研究首要工作，在從 抽象的層次中提出對服務業無形特性的有效分類。經由文獻檢討及實 務觀察，本文提出三項服務業的產出分類構面:經濟性、社會性及心 理性利益，稱之為服務核心。以此三構面將台北市的服飾零售業分為 四種類型:經濟心理性、心理性、混雜性及經濟性零售店。各類型零 售店中較績優者，相互之間服務傳送系統的差異非常明顯，顯示績效 的殊途同歸性是明顯的。用一類型零售店組內的比較分析中，以類神 經網路求得影響績效最重要的服務傳送系統項目:經濟心理性最重要 的活動與商品無直接的關連;心理性零售店最重要的是人員專業性與 商品風格與品味;經濟性零售店的服務傳送系統則是愈簡單愈好。文 末並提出相關的討論是建議。 / ABSTRACT keywords: service industry, service core, service delivery system, retail industry， neural network Classification is the first step for research. Normative suggestions cannot be provided unless meaningful classification is available in service management. Meanwhile, intangible output in service organizations usually is transferred to customers through delicate service delivery system. Therefore the primary task in service management research is to devise efficacious, theoretical classifications to govern inherent intangibility in service management. Through literature review and field study, this paper proposed three classifying dimensions for fashion retailing, which were termed service cores consisting of economic , social , and psychological benefits. Based on these three dimensions, four types of retailing firms were derived with clustering analysis: eco-psychological, psychological, and economic types. Between groups, better performers were extracted to compare with each other， which demonstrated the significances of equifinality towards performance and differences between these four retailing types. Within groups, neural network analysis was employed to determine important factors in service delivery system. In eco-psychological type, important factors were irrelevant to merchandises. Professional salespersons and special merchandise were critical to psychological stores. Better economic stores were all rated low in most delivery activities. Relevant suggestions and discussions were given to conclude the findings.

分類是研究的第一步，服務業的管理必須基於有意義的分類，才可能提出規範性的結論。此外，服務業的無形產出，必須透過細緻的服務傳送系統設計來傳遞給顧客。因此服務業的研究首要工作，在從抽象的層次中提出對服務業無形特性的有效分類。經由文獻檢討及實務觀察，本文提出三項服務業的產出分類構面：經濟性、社會性及心理性利益，稱之為服務核心。以此三構面將台北市的服飾零售業分為四種類型：經濟心理性、心理性、混雜性及經濟性零售店。各類型零售店中較績優者，相互之間服務傳送系統的差異非常明顯，顯示績效的殊途同歸性是明顯的。同一類型零售店組內的比較分析中，以類神經網路求得影響績效最重要的服務傳送系統項目；經濟心理性最重要的活動與商品無直接的關連；心理性零售店最重要的是人員專業性與商品風格與品味；經濟性零售店的服務傳送系統則是愈簡單愈好。文末並提出相關的討論及建議。