Sammanfattning Inom byggbranschen är det viktigt att ständigt utveckla och förbättra bygglogistik avseende kostnad, effektivitet och klimatavtryck för att behålla företagens konkurrenskraft. Denna studie syftar till att undersöka tjänster och komponenter som ingår i bygglogistikerbjudandet från logistiktjänsteleverantörer (LSP), som hyr ut maskiner, utrustning och hyresrelaterade tjänster. Målet är att beskriva erbjudandet, beställarens behov samt effekterna av bygglogistik på ett byggprojekt. Byggprojekt kännetecknas av temporaritet och materialintensitet. Material och tjänster utgör 60–80% av den totala projektkostnaden, där logistikkostnader står för 40% av den totala kostnaden. Det är därför viktigt att prioritera bygglogistik för att hålla nere kostnader. Traditionellt har logistiktjänsteleverantörer anlitats för enbart leveranser och inte som en strategisk resurs för att förbättra byggprojektens resultat. På senare tid har bygglogistik fått ökad uppmärksamhet. Beställare och entreprenörer har insett fördelarna med effektiv bygglogistik. För att implementera LSP-tjänster krävs ökad kunskap om deras roll och funktion. Studien visar att det är viktigt att involvera LSP redan i projekterings- och planeringsfasen för att uppnå bästa möjliga effekt. Detta kan leda till effektivare produktion och minskade kostnader under byggprojektets produktionsfas. Om LSP-tjänster implementeras i ett senare skede kan det vara svårt att hitta optimala lösningar och många problem kommer att behöva lösas på plats, vilket kan skapa ökade kostnader, ökat klimatavtryck och minskad total effektivitet. Studien indikerar att beställarens behov kan beskrivas i form av processer, verktyg, arbetsmetoder, checklistor och rutiner. För att effektivisera byggprocessen behöver varje byggprojekt tillämpa bygglogistiklösningar som är anpassade till det specifika projektet, i och med att varje projekt är unik på sitt sätt.  Genom att modularisera tjänster som korresponderar till beställarens behov blir det enklare för beställaren att välja rätt tjänster för det unika projektet och känna sig trygg i processen Genom att överlåta hela logistikansvaret till LSP frigörs tid för beställaren, som då kan fokusera på sin befintliga verksamhet och optimera projektets övriga delar. Studien visar exempelvis att logistikcentret möjliggjorde för verksamheten att fortsätta parallellt med byggnationen. Det är viktigt att kontraktet är fullständigt och innehåller beskrivningar av alla övergripande tjänster för att undvika extra kostnader och tvister när logistikansvar överlåts.  För att utforma ett logistiklösningserbjudande inom byggbranschen rekommenderas maskinuthyrare, baserat på fallstudien, att följa de rekommenderade stegen som har presenterats i rapporten  Sammanfattningsvis indikerar studien att LSP-tjänster är effektiva och fungerar väl. Alla modultjänster inom LSP är viktiga, och det behövs ytterligare tjänster och verktyg för att komplettera LSP och bidra till lyckade projekt. Att öka kunskapen om och involvera LSP tidigt i projekt kan leda till bättre effektivitet och minskade kostnader. / Abstract In this study, construction logistics modules (services and components) are evaluated to the needs of the construction industry. These modules need to be constantly developed and improved in terms of cost, efficiency, climate footprint, etc. to be part of the constant development. The purpose of the study was to investigate which services and components can be included in the construction logistics offer from lessors of machinery, equipment, and rental-related services, also known as Logistics Service Providers (LSP). The goal was to describe the offer, what client needs are met, and what effects construction logistics can create. Construction projects are characterized by an element of temporality with new production facilities in each new project, as production is carried out at the final point of assembly. Construction is material-intensive and costs for materials and services constitute to 60–80 percent of the total project cost, where the project cost constitutes 40 percent of all supply chain management costs. This means that construction supply chain management should be prioritized in the construction industry. Logistics management companies have traditionally been hired precisely for their purpose, i.e., to only carry out deliveries and not as an opportunity to improve the results of construction projects. Construction projects have instead solved their day-to-day supply needs and have not had an overarching logistics plan that covered the entire project's continuum, especially during the production phase. Recently, construction supply chain management has received more attention from both the construction industry and the scientific community. The contractors have begun to see the benefits of managing logistics in an efficient manner. In the construction industry, outsourcing is a standard concept and construction projects rely heavily on having a subcontractor and suppliers procured for each project. One of the disadvantages in the construction industry is the view of supply chain management and the knowledge of the modules' efficiency in production. To be able to implement this, knowledge of LSP needs to be increased and where the included modules are used in all parts of the construction industry. Results from the study indicate that it is important to involve LSP in a project already in the design and planning phase, to get the best effect of the LSP service It can contribute to achieve an efficient production and reduce the costs of the project in the production phase. When applying the LSP service at a later stage in a project, it entails certain difficulties in finding the most effective solutions, where many problems need to be solved ad hoc. This way of working is not the most efficient and is usually costly compared to if you had tried to solve such problems already in the design phase. It is difficult to subsequently introduce the LSP service in an ongoing project that is about to fail or is not going well. It works to apply LSP at a later stage, which will also have an effect. In summary, one based on the study that the LSP is an efficient way of working. All module services within LSP are important and additional services/tools are needed to supplement LSP that contribute to a successful project

Principal acteur de la communication au public en ligne, le fournisseur d'accès à Internet offre une connexion, contrôle les points d'accès, identifie les utilisateurs. Ses responsabilités extra-contractuelles résultent de ses multiples fonctions : prestataire technique, responsable de traitement des données, exécutant d'injonctions judiciaires. Ses responsabilités sont abondantes et parfois surabondantes. Toutefois, malgré un régime de responsabilité qui lui est spécifiquement applicable, la notion de "fournisseur d'accès à Internet" n'est toujours pas juridiquement définie. Cette imprécision de la notion entraîne une profusion de régimes juridiques imposant le statut de fournisseur d'accès à des acteurs dont l'activité principale n'est pas la fourniture d'une connexion à Internet : Universités, entreprises, particuliers. Dès lors, les responsabilités extra-contractuelles pénales, civiles et administratives se multiplient et créent un régime obligationnel instable, obscur, voire abscons. Cet éclatement lexical et juridique est encore aggravé par l'application fonctionnelle à l'activité de fourniture d'accès, du droit des communications électroniques et de la société de l'information. Il est alors nécessaire de proposer une définition formelle du fournisseur d'accès à Internet susceptible d'unifier son régime de responsabilité autour de notions juridiques stabilisées. Cette reconstruction affectera inévitablement la réglementation relative à la communication au public en ligne et à ses acteurs, mais proposera une possible fondation au droit des communications électroniques / Internet Service Providers are major actors of the Information Society. They offer connections, controls access points, and can also identify their users. Their many liabilities result from their multiple functions as technical services provider, data controller or performers of judicial orders. These legal obligations are numerous and sometimes overabundant. In spite of an existing and specific liability status, the very notion of "Internet service provider" still remains legally undefined. This lacuna entails a profusion of legal status imposing an ISP status to players for which the main activity is not to provide an Internet connection : Universities, companies, individuals. From then on, criminal, civil and administrative liabilities multiply and create an instable, obscure and even abstruse status. This lexical and legal scattering is even worsened by the functional application of the electronic communications and Information Society legal framework to access providing activities. It is then necessary to unify the legal regimes associated to those activities according to stabilized legal concepts. This reconstruction will inevitably affect the Information Society legal framework as a whole. Eventually, it will open on a possible ground for the electronic communications legal framework

The theme of this thesis was determine the current status of preparedness of selected health service providers for evacuation security. Two randomly selected hospitals were approached, Hospital Český Krumlov, a.s. and Hospital Jindřichův Hradec a.s. Since it is an evacuation issue, hospital staff should be adequately informed and prepared. The theoretical part is devoted to research of legal norms and documents with the given issue. This is especially the law No. 372/2011 Coll., on health services and the conditions for their provision which describes health service providers and Ministry of Interiors notice No. 380/2000 Coll., to prepare and implement of tasks of population protection which deals with evacuation and its description. This part dealt with the characteristics of health service providers in more detail, types of medical facilities, description of evacuation and evacuation events in the Czech Republic and abroad. To answer the research question "What is the current status of preparedness of selected health service providers for securing evacuation?" additionally it was determinated hypothesis no. 1 "Preparedness of health service providers of South Bohemian Region for evacuation security does not reach 75 %". The questionnaire contained 29 questions, it was divided into 4 parts, respondent information, aspects of awareness, readiness aspects and other aspects. For evaluation of awareness of medical staff for evacuation readiness was determinated limit 75% success of correct answer. The results showed insufficient preparedness - 55%. Additionally there were determinated hypothesis no.1 - no.6 which were focused on influence of respondent information on age, sex, highest education level, department and practice length. The method ANOVA was chosen for statistical evaluation. It showed that respondent information depend on sex, age and highest education level by both hospitals and each individually. Respondent awareness is also addicted to departments both hospitals and Hospital Jindřichův Hradec a.s. and on the contrary by Hospital Český Krumlov a.s is not addicted. Practice length is not addicted by both hospitals and Hospital Český Krumlov a.s. and on the contrary by Hospital Jindřichův Hradec a.s. is addicted. Results of the questionnaire survey showed that readiness and preparedness of medical staff in Hospital Český Krumlov a.s. and Hospital Jindřichův Hradec a.s. are insufficient and points that it is necessary to familiarize medical staff with this issue.

The burden of proof on the unlawful conduct of the health service provider Abstract This thesis describes a burden of proof and the distribution of the burden of proof on the unlawful conduct of the health service provider between the parties to the dispute. Particular emphasis is put on cases in which patient as party burdened by the burden of proof is unable to prove unlawful conduct of the health service provider or other elements of the obligation to pay damages because the health service provider violated his obligation to properly maintain medical records. This thesis is composed of eight chapters. Chapter One is introductory and describes the civil liability which can arise out of the provision of health services. It presents cases of strict liability and also liability for fault. Chapter Two deals with the unlawful conduct of the health care service provider. Besides the general introduction, attention is paid to medical malpractice and other typical cases of unlawful conduct related to the provision of health services. Chapter Three examines other elements of the obligation to pay damages in cases of medical malpractice. Chapter Four deals with the procedural obligations of the parties to the dispute, especially with the duty of assertion and evidence and the burden of assertion. Chapter Five is...

A elevada competitividade nos diversos setores da economia brasileira também está presente no varejo de alimentação. Destaca-se a parcela composta por estabelecimentos dedicados ao fornecimento de lanches ou refeições rápidas, conhecidos como restaurantes fast food. Esse setor exibe a presença de redes internacionais, no formato de franquias, que tornam o mercado mais competitivo. Este trabalho está voltado para o segmento de redes de restaurantes fast food, estudando os relacionamentos envolvidos nas operações logísticas, dentro da cadeia de suprimentos. Para os diversos participantes dessa cadeia - organização detentora da franquia da rede, restaurantes, fornecedores, provedores de serviços logísticos e clientes - a logística, envolvendo atividades como compras, inventário e distribuição, tem uma função central e estratégica, influenciando de forma significativa os resultados de todas as partes. Um aspecto relevante é a política de terceirização (outsourcing) das atividades logísticas, cada vez mais presente em todo o mundo, que também se apresenta como alternativa neste segmento. Destaca-se a figura do operador logístico, um provedor de diversas funções logísticas, realizando-as de forma integrada. Em face deste contexto, o principal objetivo deste trabalho é a proposição de modelos de negócios que podem ser aplicados às redes de restaurantes fast food, onde são mostradas as diversas formas de relacionamentos entre os participantes, visando a obtenção de valor para o cliente. O modelo de negócio é a base para a definição da estratégia competitiva dos integrantes da cadeia de suprimentos, em busca de vantagem competitiva para o grupo. Uma pesquisa empírica (survey) foi realizada com redes de restaurantes fast food para permitir a visão da realidade empresarial e auxiliar no desenvolvimento dos modelos de negócios. Em seguida foram selecionados quatro casos - três redes e um operador logístico - para um estudo mais aprofundado e obtenção de insights que possibilitem compreender a estratégia competitiva destas redes. / The high level of competitiveness in the various sectors of the Brazilian economy is also present in food retail. The segment made up of establishments devoted to offering snacks or quick meals, known as fast food restaurants, stands out. In it, international chains with the franchise format can be found, which makes the market more competitive. This piece of work is geared to the segment made up of fast food restaurant chains. It studies the relationships involved in the logistical operations within the supply chain. For the various participants in this chain -- the organization that owns the franchise, restaurants, suppliers, providers of logistical services and customers -- the logistics, involving activities such as purchasing, inventory and distribution, have a central and strategic role, significantly influencing the results of all the parties. A relevant aspect is the worldwide and ever more common policy of outsourcing logistical activities, which also shows up as an alternative in this segment. A character that stands out is the integrated service provider, who carries out several logistical functions and does so in integrated way. In view of this context, the main purpose here is proposing business models that may be applied to fast food restaurant chains. In them, the various forms of relationship between the participants are shown, with the aim of obtaining value for the customer. The business model is the basis for defining the competitive strategy of the players of the supply chain, in the search for competitive advantage for the group. A survey of fast food restaurant chains was conducted to allow one to grasp the business reality and help in the development of the business models. Next, four cases were selected -- three chains and an integrated service provider -- for a more in-depth study and to obtain insights that make it possible for one to understand the competitive strategy of these chains.

abstract: 中医药是中华文明的瑰宝，中药材是中医药文化和产业的核心。随着近年来国家相关政策出台，中药材产业的发展备受瞩目。由于中药材产业链条长，层级多，各层级间信息不对称，因而中药材市场普遍具有“假”、“乱”、“杂”的问题。 A公司的中药材全产业链服务商模式，通过对上游各主要专营商的整合，形成一定的平台综合集采能力，并开始得到下游医药厂家、药店认可，在市场逐步形成品牌号召力。本文实证研究A公司商业模式的转型对中药材市场价格的影响，进而分析中药材全产业链服务商模式在中药材行业健康发展中所发挥的积极作用。研究结果表明，上下游产销结合的中药材全产业链服务商模式，只有在形成一定收购规模，对市场价格产生一定影响的时候，才能充分释放药材质量的信号，润滑药材交易市场，提高收购价格，增加市场波动率，发挥价格发现作用。由于中药材市场的信息不对称程度较高，如果产销结合模式仍处于初级开创阶段，产销结合模式释放的药材质量信号则不足以全面改善信息不对称的状况。 / Dissertation/Thesis / Doctoral Dissertation Business Administration 2019

Researchers have shown that the voices of parents of adults with intellectual disabilities can help build supports in the community. Research regarding the perceptions and lived experiences of these parents regarding social inclusion of adults with intellectual disabilities is limited. Guided by positive psychology, the purpose of this interpretive phenomenological study was to examine parents' lived experiences of social inclusion of adults with intellectual disabilities. Research questions were framed to understand and describe the meaning of how parents experience social inclusion with their adult children with intellectual disabilities. Data were elicited through 6 individual interviews with parents of adults with intellectual disabilities from Shelby County, Tennessee. Data was analyzed using a phenomenological and double hermeneutic approach that is consistent with the interpretative phenomenological analysis. The findings from this study were compared with existing literature indicating that parents must facilitate social inclusion for their adult children with intellectual disabilities. Another finding from the study was that parents believe that there is a need to build relationships in the community. Including the voices of parents of adults with intellectual disabilities with those of professionals could influence policy makers in designing supports for parents and families, which could have positive social change implications. Adults with intellectual disabilities may benefit from the study, in that their parents' voices are being heard and the study draws attention to the need for continual support from service providers, policy makers, and the community itself. This study also helps to fill a gap in research regarding parents' lived experiences and perceptions concerning social inclusion of their adult children with intellectual disabilities.

[pt] O desenvolvimento de arquiteturas de Qualidade de Serviço (QoS) para a Internet é um problema que tem recebido bastante atenção ultimamente. Diversos motivos têm impedido a implementação destas arquiteturas em larga escala como, por exemplo, a dificuldade de estabelecimento de contratos e políticas de QoS entre usuários, provedores e operadoras e a ausência de mecanismos na rede para solicitar serviços com garantia de qualidade. Apesar de não terem acesso a um serviço que garanta certos níveis de desempenho para cada tipo de aplicação, os usuários de Internet têm se mostrado cada vez mais exigentes na qualidade do acesso à rede. Isto se confirma com a migração crescente de muitos destes usuários para o acesso à Internet em banda larga. Os provedores de acesso à Internet, principalmente os de banda larga, devem adotar políticas de gerenciamento de seus recursos para atender às expectativas de qualidade dos usuários e se manter competitivos no mercado. Neste trabalho, foram identificados problemas nos processos adotados em um provedor de acesso em banda larga sem fio, a MLS Wireless. No sistema antigo, ocorriam situações que causavam a indisponibilidade de serviços por causa da limitação de conexões simultâneas na rede ou ainda uma degradação na banda e aumento na latência do acesso devido a falta de justiça no compartilhamento de recursos. O trabalho sugere soluções para as deficiências encontradas, implementando-as e analisando a eficácia das mesmas. Para resolver o problema de indisponibilidade, sugere-se o estabelecimento de limites por usuário, para que a capacidade total do sistema não seja esgotada. Para resolver o problema de injustiça e dar maior eqüidade na distribuição de recursos entre os usuários, é implementado um novo mecanismo de compartilhamento baseado em uma disciplina de fila SFQ (Stochastic Fairness Queueing). Os resultados mostraram que as modificações propostas foram efetivas. O tempo de acesso à serviços de WWW e e-mail durante períodos de congestionamento foi drasticamente reduzido, em alguns casos, de cerca de 1 minuto para menos de 10 segundos. / [en] The development of Quality of Service (QoS) architectures for the Internet is a problem that has received significative attention recently. The large scale deployment of such architectures has being blocked by several reasons, such as, the dificulty in establishing Service Level Agreements (SLA) of QoS policies between users, Internet Service Providers (ISP) and operators, and the lack of mechanisms on the network to request services with quality guarantees. Despite of not having access to a service that can guarantee certain levels of performance per aplication, the Internet users are getting more and more concerned about the network quality. That can be confirmed by the number of users that are migrating to the broadband Internet access. The ISP´s, specially the broadband ones, must take measurements to manage their resources to satisfy the users´ expectations of quality and stay competitive on the market. In this work, problems have being identified at the processes used by a broadband ISP, the MLS Wireless. With the old system, certain situations could cause the denial of service due the number of simultaneos connections or degradation and increased latency due the lack of fairness to share the network resources. This work suggests some solutions for these deficiencies, implementing and analyzing their effectiveness. To fix the denial of service, we suggest the limitation of resources per user, so that the total capacity won´t be depleted. To have the resources more fairly distributed among the users, a new mechanism of sharing is implemented, based on a discipline named SFQ (Stochastic Fairness Queueing). The results show that those modifications have being effective. The time to access services like WWW and e-mail during congestion periods was drasticaly reduced, in some cases, from about 1 minute to less than 10 seconds.

<p><strong><p>Abstract</p><p> </p></strong>This essay is written to answer the questions of why, how and against who employees in the service sector use humour, charm and flirt in the interaction with their customers. The service management research is quite extensive, but despite this the research partly misses studies around why employees tend to act in certain ways while interacting with their customers. To understand the reasons of why they act in these particular ways, we need to know which factors that can be crucial when it comes to the employees’ behaviour in these situations. By knowing the underlying reasons of using a special way to communicate with customers, it is much easier to achieve a clearer overview of the subject. That is why we also have studied if the employees tend to act different the moment they start the daily work, by taking on a mask or play a role. Of course many factors can play a ruling role in this quite wide concept, and that is why we have delimited the study to contain what we believe is the most important and revealing research within the service management discourse.</p><p>To get to this understanding we formulated some questions to answer. These questions are the following. </p><p>Why does service employees use humour, charm and flirt in the customer interaction?</p><p>In which ways does the use of humour, charm and flirt show?</p><p>Against whom does service employees use humour, charm and flirt?</p><p>Is there a connection between the concepts humour, charm and flirt?</p><p>By interviewing employees within the service sector we came to the conclusion that they use humour, charm and flirt to create a pleasant atmosphere for the customer. The employees also mentioned that it is more fun to work in a positive atmosphere. The use of humour, charm and flirt was mostly described as something that was adapted to every single customer. That means that the use humour, charm and flirt could imply several different things as for example joking, being rude in a friendly way and it could sometimes even mean verbally flirting, but in a friendly way, with regulars. The employees’ use of humour, charm or flirt was explained as something that was applied on many customer, depending on the judgement that was made by the employee based on what signals the customer sends out. Finally, by exploring the concepts, we found that there is an explicit connection between them. You are able to see a quite clear connection between humour and charm as well as between charm and flirt, since charm tended to be an extension of both these concepts. Humour and flirt where also connected since for example one employee described flirt as something that was only used with regulars. The conclusion of this is that employees in these matters only flirt with people they know and with people they therefore can assume do not take it the wrong way.</p> / <p><strong><p>Sammanfattning</p></strong></p><p>Denna uppsats är menad att besvara frågeställningarna varför, hur och mot vilka serviceanställda använder sig av humor, charm och flirt i kundmötet. Service managementforskningen är oerhört omfattande, trots detta saknas det delvis forskning kring anledningarna till serviceanställdas beteende gentemot sina kunder. För att förstå dessa olika typer av agerande behöver vi känna till de faktorer som kan vara avgörande i dessa situationer. Genom att känna till de bakomliggande skälen till ett visst förhållningssätt gentemot kunden, är det också lättare att uppnå en vidare förståelse inom ämnet. Det är bland annat därför vi också har studerat om de anställda, när de arbetar, tenderar att agera på ett annat sätt än de till vardags beter sig genom att exempelvis ikläda sig en roll eller "ta på sig en mask". Självklart är de faktorer som kan vara avgörande för resultatet i detta vida begrepp många, och därför har vi avgränsat oss till att endast ta upp sådan forskning som vi tycker är relevant, och för arbetet mest givande, inom service managementdiskursen.</p><p>För att få en klarare bild av vad undersökningen i själva verket ska klargöra utformade vi fyra frågeställningar. Frågorna är följande.</p><p>Varför använder sig anställda av humor, charm och flirt i kundmötet?</p><p>Vilka konkreta uttryck tar sig användandet av humor, charm och flirt?</p><p>Mot vilka personer används humor, charm och flirt?</p><p>Finns det någon koppling mellan humor, charm och flirt?</p><p>Genom att genomföra intervjuer med anställda inom servicesektorn kom vi fram till att de använder humor, charm och flirt för att skapa en trivsam atmosfär för kunden. De anställda nämnde att det också är roligare att arbeta i en miljö präglad av positivitet. Användandet av humor, charm och flirt blev mestadels beskrivet som något den anställde anpassade efter de olika kundernas enskilda behov. Detta innebär att tillämpandet kunde innefatta flera olika typer av beteende såsom skämtsamhet, oförskämdhet på ett vänskapligt sätt. Det kunde i vissa fall även innebära verbalt flirtande, också på ett vänskapligt sätt, då framförallt med stamgästerna. Användandet av humor, charm och flirt förklaras av intervjupersonerna som något som är applicerbart på många kunder, beroende på den bedömning av varje kund som den anställde utförde genom att tolka de olika signaler kunden sänder ut. Slutligen, genom att utforska de olika begreppen, kom vi fram till att det finns ett klart samband mellan dem. Mellan humor och charm samt mellan charm och flirt går det att se en tydlig koppling, då charm tenderar att fungera som någon sorts mellanting mellan de båda "extremerna" humor och flirt. Humor och flirt har också en liten koppling. En anställd säger till exempel att hon flirtar med sina stamgäster. Av detta drar vi slutsatsen att denna typ av flirt enbart uppstår då den anställde är bekant med gästen, varpå själva flirten blir mer humoristisk och vänskaplig. Den anställde kan därmed i högre grad anta att gästen inte tar flirten på fel sätt.</p>

Problem- In the townships and rural areas of the Western Cape province of South Africa unemployment can be as high as 60%. For many, starting a business is the only viable option to survive. There are many organizations seeking to help entrepreneurs to successfully start and manage a business, but services are significantly lacking. We therefore wish to determine what business service providers in the Western Cape are doing today to help necessity entrepreneurs succeed, and what can be done better in the future to facilitate entrepreneurship in the region. Purpose- The purpose of our research is to identify measures necessary to facilitate successful entrepreneurial start-up activities in the Western Cape province of South Africa for necessity entrepreneurs. Method- To address our purpose we have used snowball sampling to conduct six in-depth interviews with necessity entrepreneurs and eight with Business Service Providers using semistructured interviews. In addition, we have utilized convenience sampling to interview 27 necessity entrepreneurs with whom we conducted brief interviews. Results- From our research it can be concluded that the most important measure necessary to facilitate entrepreneurship for necessity entrepreneurs in the Western Cape is to increase the entrepreneurial capacity of the people. People must be provided with the resources to develop the skills and mindsets necessary to succeed as an entrepreneur and see entrepreneurship as a way of making a career. Secondly, resources must be diverted so that those necessity entrepreneurs with a viable business plan and necessary capacities are provided financial assistance to establish their business. Thirdly, the provincial government must make significant improvements in the abilities of entrepreneurs to access markets. Currently entrepreneurs cannot efficiently access markets and are thereby withheld from valuable business opportunities. Fourthly, the services offered by business service providers must be made more effective and achieve a much greater standard of quality in order to help those most in need better. We are optimistic with regards to development of entrepreneurship in the Western Cape, but must emphasize the fact that there is a significant need for change with regards to services offered to necessity entrepreneurs.