Change in American higher education is occurring at a rapid pace. The increasing reemergence of civic or community engagement as a key component in the overall landscape of American higher is emblematic of that change. Academic departments play a critical role in higher education change, including institutionalizing community engagement on campuses. Yet, designing a way of measuring community engagement specifically at the level of the academic department has not been undertaken. Based on advice from national expert/key informant interviews and the recognition of the importance of the role of academic departments in the overall institutionalization of community engagement in higher education, this study addresses a methodological gap in the literature concerning the measurement of community engagement. Several instruments have been developed primarily for institution-wide application, and some have been applied to academic units including colleges, schools, departments and programs. This study employs a grounded theory research strategy to develop and test a self-assessment rubric solely for use in academic departments. To ascertain the utility and validity of the rubric, this study pilot tests the explanatory framework in twelve social science departments located in five, geographically-diverse American universities. A secondary purpose of the study is to initiate an exploration of the potential use of institutional theory to more completely understand the constitutive role of the academic unit in the institutional transformation process. The research confirms the utility and validity of the departmental engagement self-assessment rubric. Additionally, the study categorizes and displays via histograms six overarching dimensions by level of support for community engagement for each of the twelve test departments. Finally, this research recommends instrumental as well as substantive areas for future research, including those that better connect institutional theory with efforts to embed civic engagement in the mission of traditional academic departments.

This exploratory study examines documentation practices and processes in ten small non-profit organizations. The objectives of this study were to answer the following two research questions: (1) What organizational needs do small non-profit organizations have that are relevant to technical communication? and (2) How are small 501(c)(3) organizations attempting to meet these needs? Which of these attempted solutions are ineffective? Semi-structured interviews were conducted with two people from each organization: the executive director and a volunteer. Interviews were transcribed and analyzed, and grounded theory was used to identify coding categories related to documentation development. Primary findings suggest that interviewees are aware that they need documentation, yet they often postpone developing such documentation until problems develop. The study findings also suggest that interviewees across different nonprofit organizations value documentation for similar reasons. Strategies are provided for technical communicators interested in working with nonprofit organizations, and additional research avenues are identified.

Indiana University-Purdue University Indianapolis (IUPUI) / Education is among the industries shifting today to answer evolving global needs and opportunities. Influential organizations and thought leaders are calling for reimagining of teaching and learning. To prepare students for college and professions, an increasing number of K-12 independent schools are beginning to focus on deep learning experiences and building key “21st century skills” and competencies. These schools are also interested in their public purpose both as institutional citizens of their local communities and to connect their students to local and global communities. These connections provide students with an authentic context for application of learning and for community contribution. There is also now an opportunity to coordinate curricular goals with developmental goals related to students’ social-emotional growth and social responsibility. This study used online surveys taken by students and their teachers to explore whether high school courses with public good themes and experiences in independent schools nurture the development of 21st century skills in students. The eight skills studied were: Critical thinking, collaboration, communication, creativity and innovation, self-direction, global connections, local connections, and the use of technology. The skills were measured through frequency ratings of forty-eight classroom practices. Findings show that both students and teachers believe these courses do nurture each skill – some with greater emphasis. Students reported critical thinking, communication, self-direction and making local connections as the skills most learned in their courses, while teachers reported that students most learned these same skills with the addition of collaboration. Teachers use a number of practices in the classroom to develop 21st century skills and most students found the practices relevant to their course.

Student engagement is a topic of interest among teachers and school leaders. In an era of high-stakes testing and a push to make students prepared for the workforce, teachers are finding ways to increase their student’s level of engagement. One method to increase student engagement is to use community partnerships to help enhance classroom instruction. This can be accomplished through work-based learning, problem-based learning, civic engagement, or service learning. While much research has been conducted on what public schools are doing with community partnerships and student engagement, little research has been conducted on faith-based schools. The goal of this study is to utilize the case study approach on two faith-based schools and see how they are using their community partnerships and whether these are improving student engagement or not. More specifically, this study looks to study the relationship between voluntary and compulsory course and/or program requirements in these schools and how teachers explain the role of their administration in such learning experiences. / Policy, Organizational and Leadership Studies

Experiential learning programs, such as service learning, help students in Spanish medical interpreting classes to increase their interpreting proficiency, which includes their cultural understanding, linguistic performance, and professionalization (Rudvin & Tomassini, 2011). Currently, the Spanish Medical Interpretation class at Brigham Young University uses a community service-learning project in which students volunteer six hours of their time interpreting within the community. While largely beneficial, not all community partners offer the same learning opportunities. Some include training and shadowing programs, while others do not. This thesis seeks to determine the impact that shadowing opportunities and community partnerships have on interpreting proficiency and the service-learning experience. Pre- to post-test data cannot prove significant correlations between different interpreting proficiency categories and the impact of shadowing programs. Furthermore, there is no significant correlation between the six community partners and linguistic performance or cultural understanding of the participants. There was however a negative correlation between professionalism and one community partner. This is especially concerning considering the current "readiness-to-work gap" experienced by interpreters (Humphrey, 2015; Johnston, 2007; Martínez-Gómez, 2018). Furthermore, student responses to surveys indicate that there is more to the service-learning experience than interpreting proficiency alone. Survey data also suggest that students would benefit from an increased focus on service learning throughout the course.

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Indiana University-Purdue University Indianapolis (IUPUI) / This research provided understanding of the concept civic-minded professional. A civic-minded professional is one who is(a)skillfully trained through formal education, with (b) the ethical disposition as a social trustee of knowledge, and (c) the capacity to work with others in a democratic way, (d) to achieve public goods. Forty-four items were developed for the Civic-Minded Professional scale based on a multi-disciplinary literature review. The scale was part of an online survey distributed to a national sample of faculty in higher education (n=373)to evaluate the reliability (alpha = .95) and validity of the scale. Exploratory factor analysis reduced the scale to thirty-two item and five factors (i.e., voluntary action, citizenship, social trustee, identity and calling, consensus building).

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