Thesis (MScEng (Industrial Engineering))--University of Stellenbosch, 2011. / ENGLISH ABSTRACT: South Africa has potential to grow extensively as a country supplying components to the global aerospace industry supply chains, as well as directly to OEMs like Airbus, Boeing and Cessna which are first tier suppliers. The economic crisis had a significant impact on the growth of small to medium sized enterprises (SMEs), also in aerospace companies. Before the recession, SMEs did not see the necessity to become certified with internationally accredited quality standards, because there were an abundance of business opportunities. In the current restricted business climate SMEs are increasingly realising the importance of certification. The standard that aerospace companies need to comply with, is the AS 9100 standard. Compliance to AS 9100 was previously considered as a competitive advantage (order winner) but has become a necessary prerequisite (order qualifier) to be considered for a contract. In the aerospace industry accountability, traceability, documentation and quality of parts are of critical importance. Quality of products according to specification is crucial as it has a profound effect on safety. The tendency in improving of a company's processes is to scale down on superfluous documentation. In the case of aerospace companies, this is an extremely challenging goal because traceability is of such crucial importance in this sector in terms of aircraft structural system and –operational integrity. For the purpose of this study, a small to medium manufacturer of aircraft and defence system parts was studied and considered to be representative of the aerospace industry in South Africa. The research gap amongst SMEs was investigated by means of a case study at an SME in South Africa where an IT-based AS 9100 quality management system was designed, developed and implemented. The investigation includes the analysis of the research partner's quality documents, the steps in the design and development of the quality management system (QMS) and a description of the implementation thereof. This study aims to provide the focus group (SMEs) with more knowledge when developing their quality management systems for implementation of the AS 9100 requirement to compete in the aerospace industry. It describes the historic background and current use of the AS 9100 standard as background. The objective of the case study will be to determine the generic validity of the method to be able to implement AS 9100 at a small to medium sized aerospace supplier when using the same guidelines which are followed in this specific case. The method's value and success are determined by means of an external audit (certification audit) of the company used in the case study. The method makes specific use of an IT-based infrastructure to facilitate the reduction of unnecessary documentation. Experiences gained by the author in applying AS 9100 to upgrade local manufacturing companies to aerospace suppliers to Volvo Aero Company in Sweden are briefly discussed as well as the validity to make use of these generic steps. / AFRIKAANSE OPSOMMING: Suid-Afrika het die potensiaal om betekenisvol te groei as ʼn land wat komponente lewer aan internasionale lugvaart verskaffersnetwerke. Die ekonomiese krisis het 'n beduidende impak op die groei van klein tot mediumgrootte ondernemings gehad, asook in die lugvaart-industrie. Voor die resessie, het hierdie ondernemings nie die noodsaaklikheid om akkreditasie tot internasionale kwaliteitstandaarde te verkry na waarde geag nie, weens die genoegsame beskikbaarheid van sakegeleenthede. In die huidige ekonomiese klimaat word die belangrikheid van akkreditasie egter toenemend besef. Die standaard waaraan maatskappye in die lugvaartindustrie moet voldoen is die AS 9100 kwaliteitsbeheerstelsel. Voorheen is die akkreditasie tot hierdie standaard gesien as ʼn mededingende voordeel wanneer daar getender is vir ʼn kontrak. Deesdae word dit as ʼn noodsaaklike voorvereiste beskou, voordat die besigheid se aansoek om ʼn kontrak te verkry eers oorweeg sal word. In die lugvaartnywerheid is aanspreeklikheid, naspeurbaarheid en dokumentasie van kardinale belang. Die tendens in die verbetering van 'n maatskappy se prosesse is om af te skaal ten opsigte van onnodige dokumentasie. In die geval van lug- en ruimtevaartmaatskappye, is dit 'n uiters uitdagende doel, omdat naspeurbaarheid gedurende die komponent se leeftyd van deurslaggewende belang is in hierdie sektor. Vir die doel van hierdie studie is 'n klein- tot mediumgrootte vervaardiger van lugvaartkomponente wat dien as navorsingsvennoot, bestudeer. Hulle is beskou as verteenwoordigend van die lugvaartnywerheid in Suid-Afrika vir die doel van die studie. Die navorsingsgaping is geïdentifiseer as die implementering van ʼn gehaltebeheer stelsel wat voldoen aan die AS 9100 kwaliteitsbeheer standaard. Die gevallestudie van hierdie lugvaartvervaardiger sluit die bestudering van die ontwerp, ontwikkeling en implementering van ʼn IT-gebaseerde AS 9100 gehaltestelsel in. In die studie word die navorsingsvennoot se kwaliteitstelsel en dokumente ontleed, en die stappe in die ontwerp en ontwikkeling van die nuwe stelsel verduidelik. Die implementering en die validering van die stelsel deur die outeur, word beskryf en getoets deur middel van ʼn eksterne sertifiseringsliggaam. Hierdie studie poog om as riglyn te dien vir die fokus groep (klein- tot mediumgrootte ondernemings) en hul kennis van die AS 9100 standaard te verbreed. Hierdie kennis dra potensieel by tot die ontwikkeling van hul eie gehaltebestuur stelsels en die implementering van AS 9100 vereistes sodat akkreditasie tot die standaard verkry kan word en hul die lugvaartnywerheid kan betree. Die dokument beskryf die historiese agtergrond en huidige gebruik van die AS 9100 standaard. Die doel van die gevallestudie is om die generiese waarde van die metode vas te stel sodat ander klein tot mediumgrootte ondernemings in staat sal wees om dieselfde metode te volg om AS 9100 te implementeer. Die metode se geldigheid en sukses word bepaal deur middel van 'n eksterne oudit (sertifiseringsoudit) van die navorsingsvennoot in die gevallestudie. Die metode maak gebruik van 'n spesifieke IT-gebaseerde infrastruktuur om die vermindering van onnodige dokumentasie te fasiliteer. Ervarings en bevindings van ʼn soortgelyke studie in Swede, waar die outeur lid van die implementeringspan was, word ook kortliks bespreek om die geldigheid van die generiese stappe te bepaal en te beklemtoon.

Purpose: This purpose of this study is to deconstruct market orientation to explore how culture interrelates with conduct and value-creating innovation and its effect on performance. The authors suggest that market orientation is an organizational identity that can be built and managed for sustained competitive advantage.Design/methodology/approach: The authors use a split sample of 553 Canadian small- and medium-sized enterprises (SMEs) in both the manufacturing and technical service sectors. Hierarchical moderated regression analysis is used to test the main hypothesis that culture moderates the relationship between conduct and innovation. Support for the respective hypotheses is determined by the statistical significance of each focal variable.Findings: The study finds that culture does in fact moderate the relationship between conduct and innovation but only in service firms, not in manufacturing firms.Research limitations/implications: Theoretical implications include establishing support for the main premise of the paper, namely, that market-oriented culture interacts with the behavioral component of market orientation influencing the firm’s ability to create value through innovation.Practical implications: Managerial implications include the refinement of the many conceptualizations of the innovation construct by establishing innovation as value-creating. It also provides insight on how firm culture relates to the systems and processes used to operationalize both a market and innovation conduct within the firm.Originality/value: This paper provides a unique insight into the marketing/innovation interface, specifically in the context of SMEs.

Purpose: The purpose of this paper is to offer small to medium-sized organizations (SMOs) with global business aspirations an innovative approach to performance measurement and management. Design/methodology/approach: The first phase of this research is based on a literature review. The second phase capitalizes on the literature review to offer a conceptual framework aimed at improving the performance measurement approach utilized by SMOs. The advocated approach stresses performance measurement, benchmarking, and effective implementation. Findings: The conceptual approach offered in this study represents the main outcome of this applied research. The advocated approach integrates several frameworks in an effort to address practical concerns related to performance measurement, management, and improvement. Research limitations/implications: The research offered in this study has practical and theoretical implications. The proposed approach offered by this study should be refined and validated through future research. Practical implications: The approach presented in this study offers practicing managers a systematic and practical approach to performance measurement, management, and improvement. Originality/value: The approach offered in this study capitalizes on several methodologies and tools to offer managers a benchmarking-based performance management approach suitable for SMOs with global operational aspirations.

Businesses' demand for information technology-(IT) capacity and IT solutions are growing daily. As available services and products expand, users require more convenience, cost savings, user-friendliness and reliability. Manufacturers of mobile devices have always been motivated to develop mobile devices which are more flexible and reliable. As a consequence of the above mentioned, the importance of business in the modern technological environment was greatly overestimated as a result of development in mobile technology. Mobile technology breaks the limitations of mobility in businesses which provides innovative possibilities Mobile distance-based services have attracted much attention because of the growing potential that it offers. Businesses need mobile options that deal with specific needs. A mobile accounting system will provide adaptability and flexibility to an entity, which at this stage has not been possible. An improved adaptability and flexibility of enterprises will have a positive impact on productivity and innovation as a result. The rapid growth and development of mobile technology creates the opportunity for the development of many innovative mobile applications. From the above it is clear that there is an existing trend that companies want to implement more mobility in their business. From an accounting perspective, small-to medium-sized businesses have simpler rules and regulations that must be obeyed (IFRS for SMEs). Thus, the point of entrance of this study will focus on the feasibility of a mobile accounting system for small to medium sized entities (SME). On a global scale, should the importance of small-to medium-sized entities (SMEs) not be overlooked. SMEs are the mainstay of most national economies and represent between 30 to 60 percent of the economy's gross domestic product. A mobile accounting system will provide managers and business owners the option to have “anytime anywhere” access to the entity's financial information. This will also allow businesses to be more mobile. Thus, invoices can be issued, receivables added, payments entered (creditors and so on) and all this can be done without physically being on the business premises. The mobile system will therefore communicate in real time with the database on the business premises which is stored electronically and so information for everyone who uses it will be updated and correct. / MCom (Accountancy), North-West University, Potchefstroom Campus, 2014

Businesses' demand for information technology-(IT) capacity and IT solutions are growing daily. As available services and products expand, users require more convenience, cost savings, user-friendliness and reliability. Manufacturers of mobile devices have always been motivated to develop mobile devices which are more flexible and reliable. As a consequence of the above mentioned, the importance of business in the modern technological environment was greatly overestimated as a result of development in mobile technology. Mobile technology breaks the limitations of mobility in businesses which provides innovative possibilities Mobile distance-based services have attracted much attention because of the growing potential that it offers. Businesses need mobile options that deal with specific needs. A mobile accounting system will provide adaptability and flexibility to an entity, which at this stage has not been possible. An improved adaptability and flexibility of enterprises will have a positive impact on productivity and innovation as a result. The rapid growth and development of mobile technology creates the opportunity for the development of many innovative mobile applications. From the above it is clear that there is an existing trend that companies want to implement more mobility in their business. From an accounting perspective, small-to medium-sized businesses have simpler rules and regulations that must be obeyed (IFRS for SMEs). Thus, the point of entrance of this study will focus on the feasibility of a mobile accounting system for small to medium sized entities (SME). On a global scale, should the importance of small-to medium-sized entities (SMEs) not be overlooked. SMEs are the mainstay of most national economies and represent between 30 to 60 percent of the economy's gross domestic product. A mobile accounting system will provide managers and business owners the option to have “anytime anywhere” access to the entity's financial information. This will also allow businesses to be more mobile. Thus, invoices can be issued, receivables added, payments entered (creditors and so on) and all this can be done without physically being on the business premises. The mobile system will therefore communicate in real time with the database on the business premises which is stored electronically and so information for everyone who uses it will be updated and correct. / MCom (Accountancy), North-West University, Potchefstroom Campus, 2014

Title: Internet of things and cloud computing adoption within manufacturing among small to medium sized enterprises in Sweden. Authors: Tim Kari and Wesley Kleinreesink Background & Problem discussion: Industries in Europe are facing economic challenges related to global societal and technological developments. The adoption of industry 4.0 technologies such as IoT and cloud computing within manufacturing can be used as a solution to these challenges. SMEs form the backbone of the Swedish economy, making up a large amount of the employment and added value within the country, making them important in this context. Little is known about the maturity levels of IoT and cloud computing and the challenges encountered during adoption of of these technologies by Swedish SMEs. Purpose: The purpose of this thesis is to investigate maturity levels of IoT and cloud computing adoptions and the associated adoption challenges by looking at Swedish SMEs in the manufacturing industry that are adopting or are interested in adopting IoT and cloud computing technologies within their manufacturing. By addressing the maturity levels and adoption challenges found among the cases and providing more insight into the context in which these are occurring. These insights can then be used for the purposes of addressing maturity levels as practitioner and contributing to current literature regarding maturity levels and adoption challenges found. Method: Following an exploratory research strategy, qualitative data has been gathered both in the form of a literature review as well as a multiple case study through semi-structured interviews. The data has then been analyzed by conducting a conceptual analysis, a cross-case synthesis and pattern matching Findings & Conclusion: The findings indicate that the levels of maturity vary highly between categories and cases, with only a few examples of reaching higher (integrated) levels of maturity. Adoption challenges found were mainly centered around organizational and human challenges as opposed to technical ones, indicating that further focus needs to be put on organizational change management. Furthermore, an apparent lack of knowledge among the case companies may explain both the narrow and simple implementations of IoT and cloud computing as well as the lack of drivers for further adoption. The implications of this means that managers need a larger focus on change management and more comprehensive implementation plans. There is also the need to consider the need for digitalization and to do it in an efficient and useful manner. Further research is needed on these topics, with possible avenues being a focus on smaller companies, a study with a larger sample size or a focus on industries with a higher volume of production as the ones presented in this study were all relatively low-volume.

For numerous companies today, one of the key elements for successful competing in the market is an optimized inventory management. Inventory management is about satisfying the customer need, while keeping the inventory costs as low as possible. This report discusses the functionality assessment of inventory management software for small to medium sized enterprises (SME). It is an investigation motivated by the fact that high-end inventory management solutions are becoming financially available for SME via the SaaS technology. The main question that this study aims to answer is therefore what functionalities and functionality characteristics in external high-end inventory management solutions enable competitive advantage for SME’s. A survey complimented by a number of interviews was conducted in order to gain a broad picture of what the SME’s need from these solutions. The answers obtained from the SME respondents were compared to relevant literature, and from that the conclusions were drawn. Furthermore, a QFD analysis was made to evaluate how well an existing high-end-solution matches the SME requests. The result of the study shows that there are many similarities between what the SME need and what the large companies need in terms of functionalities in these systems. However, the study also shows that, for optimal use, these functionalities must be delivered by the system developers in a way that is better suited for SME’s. / För många företag idag är en av nyckelkomponenterna för framgångsrik konkurrens på marknaden en optimerad lagerstyrning. Lagerstyrning handlar om att tillfredsställa kundernas behov samtidigt som lagerkostnaderna hålls så låga som möjligt. Den här studien utvärderar funktionaliteter i lagerstyrningsmjukvaror för små till medelstora företag. Det är en undersökning som är motiverad av det faktum att avancerade lagerstyrningssystem blir mer och mer finansiellt tillgängliga för små till medelstora företag via den så kallade molnteknologin. Huvudfrågan som detta examensarbete ämnar besvara är därför vilka funktionaliteter och funktionaliteters egenskaper i avancerade externa lagerstyrningssystem som möjliggör konkurrenskraft för små till medelstora företag. En enkät kompletterad av ett antal intervjuer genomfördes för att skapa en bred bild av vad de små till medelstora företagen behöver från dessa system. Svaren som erhölls från de undersökta företagen jämfördes med relevant litteratur och från detta har slutsatser dragits. Dessutom har en så kallad QFD-analys gjorts för att utvärdera hur bra en existerande system stämmer överens med vad de små och medelstora företagen efterfrågar. Resultatet av detta examensarbete är att det finns många likheter mellan vad de små till medelstora företagen behöver och vad de stora företagen behöver angående funktionaliteter i dessa system. Emellertid visar denna undersökning att, för optimal nytta av dessa system, måste dessa funktionaliteter anpassas för de små och medelstora företagen.

<p>This study will refer specifically to the reasons why SMEs are not willing to use e-payment as their first-choice method: the reasons hampering e-payment adoption.</p>

<p>This study will refer specifically to the reasons why SMEs are not willing to use e-payment as their first-choice method: the reasons hampering e-payment adoption.</p>

Magister Commercii (Information Management) - MCom(IM) / This study will refer specifically to the reasons why SMEs are not willing to use e-payment as their first-choice method: the reasons hampering e-payment adoption. / South Africa