The study explores the role of eye contact in promoting effective learning in natural science in the secondary school using eye-tracking technology. A theoretical framework constituting the theories of Vygotsky, Piaget and Bandura inform the study. In the empirical inquiry in this study a purposefully selected group of eleven Grade 9-learners of mixed ability were eye-tracked by means of the Tobii 60 X-2 eye-tracker during individual viewings of a video-recording of a natural science lesson taught by the educator using a PowerPoint presentation. The Tobii 60 X-2 eyetracker establishes how a learner pays attention to information presented through educator narration, visuals and texts during teaching and learning. The findings indicate that, as the learners’ areas of interest, their highest total fixation duration was firstly on the PowerPoint presentation, and secondly on the educator. Under-performing natural science learners showed shorter and less dense fixation in both areas of interest. / Science and Technology Education / M. Ed. (Natural Science Education)

Thesis (MTech (Public Management))--Peninsula Technikon, Cape Town, 2005 / One of the many challenges facing local government is to deliver an equitable service to the citizens of South Africa. Local government, like many other government institutions, has limited financial 'and human resources capacity to attend to these challenges. It is, therefore, important that local government strive within these constraints, to provide equitable services'to its people in terms of housing, water, electricity and sanitation. The purpose of the research is to evaluate the standard of municipal services delivered to the Phumlani settlement. The research survey included techniques such as a structured, self-administered interviews and observations. The target research population were a sample of households located in this settlement. The structured interview was designed to assess the achievement of the norms and standards as stipulated in the National Housing Code as promulgated in the Housing Act, 1997 (Act 107 of 1997) in respect of permanent residential structures for low-cost housing. The significance of the research is the evaluation of the service delivery as perceived by the previous Phumlani infonmal community. This research lists the existing shortcomings in the standard of service delivery to the Phumlani settlement evaluated in terms of the norms and standards as stipulated in the above National Housing Code.

Thesis (MTech (Marketing))--Cape Peninsula University of Technology, 2008. / This study examines Customer Perceptions of services rendered by Pick 'n Pay Waterfront employees. The main objectives of this study include the following: • To define customer services within a supermarket environment; • To determine how Pick n Pay (PnP) employees achieve customer satisfaction through service delivery; • To determine customer expectations with regards to service delivery; and • To consider the effects of staff absenteeism on client services. A comprehensive literature review was conducted, which explores causes and effects of customer perceptions of services rendered by employees. An empirical investigation was conducted via a quantitative research methodology. A questionnaire and three mystery shoppers were used to gather primary data regarding services. One hundred and sixteen customers responded to the questionnaire. The questionnaire and mystery shopper's surveys were conducted over a three day period at different time intervals. The quantitative investigation revealed significant aspects about customer perceptions with regard to different groups of employees working in the supermarket. The chi-square method was used to test for independence, and the results revealed that customers rate FTE's and VTE's differently in relation to customer satisfaction. The results of the empirical investigation were compared with relevant findings that emerged from the literature study. Based on the present investigation, a wide range of recommendations are offered to Pick n Pay Waterfront management, which would allow them to address the question of customer perceptions pertaining to service delivery by their employees. A further contribution of this study lies in the maintenance and the improvement of customer and staff wellbeing, since increased productivity and profitability of the Pick n Pay group is likely to be ensured.

Magister Commercii - MCom / The purpose of this study is twofold. The first purpose is to identify Cape Town’s important destination attributes. Secondly one needs to examine how and to what extent Cape Town’s important destination attributes impact on international tourists’ decision on choosing Cape Town as their destination. A proposed model was formulated and it postulates that international tourists’ perception of Cape Town’s important attributes impacts on their decision making in three ways: (1) directly; (2) it impacts on Cape Town’s overall image, and in turn, influences their decision; (3) it also impacts on the international tourists’ overall satisfaction with their trip to Cape Town, and in turn, influences their own or their peripheral people’s future decision on destination selection. Ten of Cape Town’s important destination attributes were identified based on a triangulation approach prior to the research. A structured questionnaire was used to examine how and to what extent these important attributes impact on international tourists’ decision, along with the aforementioned “three ways’ influences”. Three hundred and fifty (350) international tourists, awaiting their departure in the boarding area of the Cape Town International Airport were selected as the sample. The valid data collected was computed by means of the SPSS to test the hypotheses, which were formulated according to the “three ways’ influences”. The results show that, while each of the ten Cape Town’s attributes was important for the destination-unrestricted international tourists to choose Cape Town as their destination, the ten Cape Town’s attributes were not serious concern in the destination-restricted international tourist’ decision on destination selection. The results also show that, the ten Cape Town’s attributes revealed different importance levels in influencing tourists’ destination decision making, formation of Cape Town’s overall image, and the tourists’ satisfaction level with their trip to Cape Town. Some attributes were more important than others. / South Africa

Magister Philosophiae - MPhil / This mini-thesis is a small-scale exploratory case study into the experiences of eight mature women members of a particular parish in the Church of the Province of Southern Africa (CPSA) situated in the Diocese of Cape Town. Using qualitative feminist research methodologies, this study sets out to explore how this group of non-ordained women perceives their roles in the church structure. The study examines what initially attracted the participants to this parish and what motivates them, despite the challenges, to continue performing their voluntary licensed and unlicensed roles in the church. It then goes on to consider the contradictory ways in which their roles as individuals, gendered as women, serve to simultaneously reinforce and challenge the patriarchy of the church. In this respect the participants often held conflicting views within themselves, thus demonstrating the complexities surrounding such issues. Upon reflection the researcher acknowledges that, similar to the participants, she also holds contradictory views on some of these issues. The research therefore identifies and explores three main themes in this regard, firstly the reasons why women originally joined the parish church, secondly the ways in which these women are active in the church and lastly the ways in which women’s activities simultaneously challenge and reinforce the patriarchy and continued male domination of church. / South Africa

Magister Artium - MA / Migration has become very prominent in South Africa, and unlike most countries on the continent, it is an extremely prominent destinations for migrants. The country attracts migrants because there is a common perception that there are better economic opportunities, jobs and living conditions within South Africa. Countries like Zimbabwe, The Democratic Republic of Congo, Somalia, Senegal, Mozambique and Nigeria are statistically high ranking in migrants entering South Africa on a daily basis (Stats SA, 2011). Most forced migration research seeks to explain the behaviour, impact, and challenges faced by the displaced with the intention of influencing agencies and governments to develop more effective responses to address the challenges. As a case study focusing on women, gender and migration at the micro-level, this study deals with the gendered and classed experiences and struggles of women migrants working as hairdressers in street salons in Bellville, Cape Town. The study explores how women who are socially marked as “other” in terms of gender, class, space, identity and nationality navigate an environment in which social worth and belonging is constantly defined by physical appearance and the environment in which the body is physically located. Through a feminist qualitative research method, the study focuses mainly on women’s experiences through interviews and participant observation. The research is therefore deeply grounded and rooted in feminist theoretical perspective and feminist methodological approaches in order to understand women’s lives and gender roles, their body politics and working lives. One of the major findings of this study is that the lack of a gendered analysis of migration has perpetuated stereotypes about who “migrants” are, what access they can have in a foreign country, in what ways they are considered “other”, and, most importantly, how they respond to their experiences of “othering” and political marginalization. It is argued that migration has been constantly changing: many contemporary migrant women are driven by adventure, desire and spirit, and not by famine, war, spouses and poverty. This study therefore develops recommendations for future researchers and policy makers in considering gender and the dynamic changes surrounding migration.

The most contemporary approach to biodiversity conservation within South Africa is that of community-based initiatives, which seek to combine biodiversity conservation with socioeconomic development. As a challenge to the Western, science laden approaches to conservation there is an increasing need for community initiatives to reflect the values of local communities. Values of local communities and the management body, CapeNature, with regards to Driftsands Nature Reserve, Cape Town, were captured and analytically coded through the qualitative methods of interviewing and participant observation in order to develop a grounded theory and model. A discussion of the expressed values suggests that community-based conservation initiatives are doing little to include community values even though there is a large degree of agreement between these and corporate values. As such, it is questioned whether community-based conservation can be practised within an organisation which, due to procedures and protocols, is top-down in its approach. / Geography / M. Sc. (Geography)

Bibliography: leaves 124-131. / Photochemical smog is the name given to a complex sequence of chemical reactions that occurs in the presence of sunlight. These reactions comprise a mix of organic and inorganic compounds, including a number of toxic secondary pollutants such as ozone (O3) and peroxyacetyl nitrate. These substances are commonly referred to as oxidants and are the result of numerous reactions of primary pollutants or precursors (including nitrogen oxides (NOx) and non- methane hydrocarbons (NHHC)) emitted from vehicle exhausts and to some extent industry, O3 is the major constituent of the photochemical oxidants, and its concentration is often used to determine the severity of photochemical smog. Limited research on photochemical smog in Cape Town has been undertaken, and this study has concentrated on providing a more detailed understanding of photochemical precursor and oxidant levels in the urban atmosphere of Greater Cape Town. This was approached by the investigation and assessment of the spatial and temporal behaviour of photochemical pollutants, making use of automatic monitor data collected from 1984 to 1986, and supplemented by data collected during a spatial survey in April and Hay of 1987. Precursor levels were found to be strongly influenced by the seasonal cycle of the weather and were highest in winter when stable atmospheric conditions prevailed, particularly during morning rush hours, O3 behaviour was complex and lacked any definite relationship to season or to selected meteorological variables, although the limited data indicated high levels during the early spring months. Peak levels were generally experienced on fair weather days during the early afternoon hours at the time of maximum ultraviolet radiation, O3 levels did not exceed the USEPA 1-hour standard of 0.12ppm during 1985 and 1986. The spatial distribution of precursor and oxidant concentrations showed the NOx levels to be spatially dependent, following the major arterial roads. NHHC levels were spatially less well defined than NOx, and O3 levels were spatially relatively uniform, exhibiting depletion due to scavenging by nitric oxide (NO) in areas close to main traffic routes. High NOx levels were experienced predominantly in the city centre, while the suburbs tended to experience the higher O3 levels. Cape Town was not considered to have a photochemical smog problem of the same magnitude as Los Angeles or Sydney, ( due to a number of factors which contributed to the complex situation (such as high NO levels, relatively low NMHC levels and strong winds in summer). However in the Northern Suburbs, the absence of high NO levels together with additional NMHC emissions from nearby industry led to the recognition of this area as one of potential photochemical smog formation.

Bibliography: pages 87-99. / The aim of this study is to describe and critically analyse the experiences and challenges facing first-year principals in secondary schools in the Cape Town Metropolitan Area. The study focuses on the impact of change and reform on beginner principals, the problems that arise as a result; coping strategies of beginner principals and the support available to them. While the emphasis is on analysing the issues and drawing out implications, the study begins to identify those solutions and training needs which beginner principals see as useful. Many of these principals are products of the rationalisation measures of 1992/3, and the restructuring of education. This process has included the emergence of elements of School-Based Management, which follows on the history of state-aided schools in South Africa, such as the Model C schools. These elements are reconfigured in the recommendations of the Hunter Commission and the policy of the White Paper on the Organisation, Governance and Funding of Schools (February 1996). This has led to an increase in the number of beginner principals in the Cape Town metropolitan area, especially in the former House of Representative schools.

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