Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2009.

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No description available.

Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2009.

Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2009.

Demand for knowledge workers has increased relative to the available supply. A further cause for concern is that the requirements for managing knowledge workers differ from those for managing lower qualified employees. Due to scarcity and different management requirements, attracting and retaining the best available knowledge workers poses a serious challenge.The purpose of this study was to to identify and understand the impact of some of the key factors that motivate knowledge workers.A quantitative research design was employed with knowledge workers the targeted sample through purposive sampling combined with an element of snowballing. The final sample consisted of 91 respondents from different industries, educational backgrounds and age groups, but who all indicated that they were knowledge workers in the survey. The survey data was tested for reliability, validity and factor analysis used to narrow down the elements for the statistical analysis of the hypotheses.Following the research, the initial five hypotheses were narrowed down to four of which three were correlated to knowledge worker motivation. Management relationships as well as independence and interpersonal relationships were positively correlated whilst staff turnover was negatively correlated to knowledge worker motivation. Based on the research outcomes, recommendations were made to both knowledge workers and management. Furthermore, suggested areas for future research were provided. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

Retention of personnel should form and remain part of the core business of all government institutions which intend to remain competitive in the world where swords of war on talent continue to erode the public sector. The aim of the research was to unmask and understand the challenges on implementation of retention policy within the department of Home Affairs. A qualitative study was undertaken and literature review on retention, staff turnover, labour turnover, talent and manpower was conducted. Relevant secondary data were searched and interviews undertaken with senior and middle managers of the Department responsible for policy development and implementation, constituting the main source of primary data. The research revealed that most senior and middle managers in the Department are not aware of the existence of the Department„s retention policy and thus contribute to its non-implementation. Challenges on implementation of the policy were also found to be associated with poor leadership, emotions and lack of defined skills needs, lack of communication and a poorly co-ordinated approach towards the implementation process. Retention is a critical factor to success and each organisation has to develop a systematic approach to address turnover challenges based on its unique needs.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / The turnover rate of personnel in companies in the service sector is approximately 10%. In Peru, this figure is above 15%, which generates high cost overruns for organizations. Companies with the highest turnover are the service companies, and the operational staff is regarded the key factor of these organizations. Previous research has been carried out on this issue, and the solutions are models with the objective of retaining employees, using Employer Branding, Endomarketing, and Talent Management techniques. However, for this study, a model based on the combination of these techniques was designed and applied. Thus, it is intended that the model managed to meet the concerns raised and to reduce costs in companies. The model was applied in a company in the fast food sector, aiming the frontline/operational personnel of the organization. The results showed that an agile recruitment process and development of personnel training significantly reduces high rates of personnel turnover and the costs presented by this. Additionally, it is proven that the leadership of store managers plays an important role in increasing employee satisfaction and commitment within the organization.

This paper explores the current rates and correlates of turnover among direct support staff working with individuals with developmental disabilities. While the United State Department of Labor, Bureau of Labor Statistics collects data on annual separation rates by a variety of industry sectors, there is not a recognized sector for the field of Applied Behavior Analysis. Other data sources similarly do not include Applied Behavior Analysis as its own industry sector, which produces a gap in knowledge. This study uses data obtained from providers of services for individuals with developmental disabilities in a national online survey to obtain rates of turnover for the field of Applied Behavior Analysis. Results indicate a lower rate of turnover than what is reported in the fields of education, and social services in general. The results also indicate that pay rate and amount of supervision offered increase retention while training offered pre and post hire has little correlation to rate of turnover. / Applied Behavioral Analysis

El presente proyecto de tesis tiene como finalidad proporcionar a las empresas del sector servicios un modelo basado en distintas estrategias de recursos humanos para disminuir el costo de rotación. El modelo contiene: Employer Branding, Talent Management y Entrenamientos alineados a los procesos de recursos humanos. El desarrollo del modelo empieza con el análisis de la problemática de la empresa con la definición del problema y las causas, para luego establecer objetivos y plantear el plan de acción con las mejoras que serán implementadas. El modelo se prueba en una empresa de comida rápida. Luego de asegurar cuál es el problema se procede a ejecutar el plan de acción y con ello las mejoras al modelo. / The purpose of this thesis project is to provide companies in the service sector with a model based on different human resources strategies to reduce the cost of rotation. The model contains: Employer Branding, Talent Management and Training aligned to human resources processes. The development of the model begins with the analysis of the problems of the company with the definition of the problem and the causes, to then establish objectives and propose the action plan with the improvements that will be implemented. The model is tested in a fast food company. After ensuring what the problem is, we proceed to execute the action plan and with it the improvements to the model. / Tesis