One of the main problems that face decision makers in healthcare systems is complexity and the lack of a well-defined problem. This causes a lack of understanding about the system. Another problem associated with healthcare systems is that usually there are several stakeholders involved in decision making. In such cases different stakeholders may have different views about the problem. In addition to the lack of understanding and intercommunication, there is the tendency in healthcare management to use quantitative methods for analysing the system. These methods are highly data dependant and usually based on historical data, which may not reflect the system's performance under the present circumstances, given the changing pace of healthcare services and structure. Also data may not be available in the first place. This research looks at how modelling techniques may help healthcare stakeholders to understand their system and increase their level of intercommunication (in the case of multiple stakeholders) with minimum dependency on data. Two main aspects are considered in this research: first appraising the existing modelling techniques with regard to problem understanding and intercommunication, and second, looking for an effective modelling approach for achieving such objectives. Discrete Event Simulation (DES) offers good facilities for modelling for understanding. However, DES could be used more effectively to enable viable understanding and means of communication. It is assumed that in order to enhance stakeholders' understanding and intercommunication, that it is better to involve them in the process of modelling from the beginning, using an iterative modelling process, and without being restricted to logical steps. To achieve this a case study strategy is followed in order to devise a modelling framework that helps in enhancing stakeholders' understanding and intercommunication. In this particular research Single Case approach is employed using two case studies. The first case study is used as an attempt to evaluate the hypotheses and tackle research questions which are raised based on an analysis of findings from the literature. The experimentation and analysis part are used to refine the initial hypotheses. These hypotheses are then examined using the second case study to establish a picture about how to achieve the research objectives. In both case studies simulation modelling is examined with regard to the research questions. The thesis concludes by identifying a modelling approach that has high versatility and flexibility to enhance stakeholders understanding and intercommunication. The approach is called MAPIU2, which stands for a Modelling Approach that is Iterative Participative for Understanding. From its name it can be deducted that the main factors of this approach are based on involving the stakeholders in the modelling process from the beginning in an iterative behaviour. One of the main lessons learned is that to achieve better results from the simulation modelling it is important that stakeholders should be involved with modelling process rather than just getting the final results, which helps implanting any decisions or recommendations arising from the model.

In this article we discuss how the human resource development (HRD) function can support corporate sustainability strategy by designing and implementing leadership development programs incorporating international service learning assignments. We describe "Project Ulysses", an integrated service learning program that involves sending participants in teams to developing countries to work in cross-sector partnerships with NGOs and social entrepreneurs, supporting them in their fight against pressing global problems. We present the findings of a narrative analysis of learning stories produced by Ulysses participants. Understanding how participants make sense of, and learn from, their experiences abroad provides us with insights into how service learning programs can help managers to develop the knowledge, skills and mindset that will enable them to successfully support a company's global sustainability and CSR efforts. We conclude by discussing the implications for leadership development, specifically how organizations can incorporate a responsibility and sustainability focus in their management development programs.

O desastre socioambiental ocorrido na cidade de Mariana (MG) no final do ano de 2015 é considerado o maior já ocorrido no Brasil. O rompimento da barragem de rejeitos operado pela mineradora Samarco S.A. despejou imediatamente 34 milhões de metros cúbicos de lama na bacia hidrográfica do Rio Doce, destruindo as comunidades locais de Bento Rodrigues e Paracatu de Baixo e causando a morte de dezenove pessoas. Esta tese tem como objetivo central relacionar as ações que a empresa Samarco e a Fundação Renova empreendem com seus stakeholders mais importantes no município de Mariana e os reflexos causados na retomada da licença social para operar desta empresa. Para tal, o referencial teórico foi montado em torno de assuntos relacionados à sustentabilidade, stakeholders e licença social para operar. O método científico adotado foi estudo de caso, por entender que o objeto de estudo é único e significativo, e que bem poderá servir para fundamentar por indução a análise de outros similares. A coleta de dados primários deu-se por meio de visitas, observações e entrevistas com os stakeholders entendidos como legítimas partes no problema causado pelo rompimento da barragem da Samarco. Além destes, analisaram-se dados secundários, tais como documentos públicos, materiais reportados pela mídia e inquéritos realizados pelos órgãos investigativos. Pôde-se concluir, após o cumprimento dos objetivos específicos, que o desastre não foi uma fatalidade; a empresa Samarco esteve mais orientada em gerar lucros - após a queda do preço de commodities de minério ocorrida desde o ano de 2011 - do que prezar pela segurança de sua operação, trabalhadores e comunidades onde a empresa operava. Apesar da insatisfação de seus stakeholders com várias questões relacionadas ao cuidado que a empresa deveria ter tido com os atingidos e com o próprio município de Mariana, a empresa ainda preserva sua licença social para operar, visto a cidade ainda depende da mineração como principal fonte de renda, de arrecadação e de geração de trabalho. / The environmental disaster that occurred in the city of Mariana, located in the State of Minas Gerais, by the end of 2015 is considered the largest one taking place in Brazil. The dam collapse, whose responsibility was attributed to the mining company Samarco S.A., was responsible for the 34 million cubic meters mining waste washed across Doce River, which destroyed the city of Bento Rodrigues and killed nineteen people. The purpose of this study is to demonstrate the relationship between the actions taken by Samarco and Renova Foundation and their most salient stakeholders in the city of Mariana, and its influence on the social license to operate. In order to fulfil such goal, the theoretical review approaches issues related to sustainability, stakeholders and social license to operate. This is a single case study since the object of our study is unique and meaningful and can be useful in analyzing similar cases. The primary data collection was accomplished through visits and interviews accomplished with salient stakeholders involved with the dam collapse. It was also possible to analyze secondary data, such as documents provided by the company, media reports and police investigation. After fulfilling the secondary objectives of the research, it was possible to conclude that the disaster was no fatality; Samarco seemed to be more inclined to generate profit - especially after the plunge in commodity prices - than to focus on the security of its employees and communities surrounding the company. Despite the dissatisfaction of several stakeholders, the company would still be awarded with a social license to operate, considering that several communities still rely on mining as the main source of income and tax collection.

This study examines French-as-a-second-language (FSL) learning in Canada through the lens of an educational publisher. The fields of language and policy planning, second language learning, and educational publishing provide a focus for the study. The principal purpose of this thesis is to identify key stakeholders in second language learning and to analyze the impact of their actions on the development of FSL resources in Canada. Through qualitative field research with representatives from significant Canadian publishing companies, this analysis of relationships and roles will assist future Canadian second language stakeholders in better understanding the impact of their decisions on the field of publishing, on educational resources, and ultimately, on FSL students in classrooms across the country.

This study examines French-as-a-second-language (FSL) learning in Canada through the lens of an educational publisher. The fields of language and policy planning, second language learning, and educational publishing provide a focus for the study. The principal purpose of this thesis is to identify key stakeholders in second language learning and to analyze the impact of their actions on the development of FSL resources in Canada. Through qualitative field research with representatives from significant Canadian publishing companies, this analysis of relationships and roles will assist future Canadian second language stakeholders in better understanding the impact of their decisions on the field of publishing, on educational resources, and ultimately, on FSL students in classrooms across the country.

Submitted by Daniele Santos (danielesantos.htl@gmail.com) on 2016-04-05T19:49:47Z No. of bitstreams: 1 Eugenia.pdf: 9158326 bytes, checksum: b202aff5f22f15faabba8f8259433931 (MD5) / Approved for entry into archive by Janete de Oliveira Feitosa (janete.feitosa@fgv.br) on 2016-04-12T20:08:30Z (GMT) No. of bitstreams: 1 Eugenia.pdf: 9158326 bytes, checksum: b202aff5f22f15faabba8f8259433931 (MD5) / Approved for entry into archive by Maria Almeida (maria.socorro@fgv.br) on 2016-04-16T16:24:06Z (GMT) No. of bitstreams: 1 Eugenia.pdf: 9158326 bytes, checksum: b202aff5f22f15faabba8f8259433931 (MD5) / Made available in DSpace on 2016-04-16T16:24:48Z (GMT). No. of bitstreams: 1 Eugenia.pdf: 9158326 bytes, checksum: b202aff5f22f15faabba8f8259433931 (MD5) Previous issue date: 2015-10-27 / As globalization increases integration, a new playing field is emerging which is driving the need for operational efficiencies and alignment of complementary capabilities among countries to build sustainable models and integrated offerings. As demands increase, companies are turning to effective project management as means to control operations and countries are increasing the amount of mega projects to boost their competitiveness and global footprint. Given the scale, complexity, political nature, multicultural makeup, and high level of visibility; mega projects rely on successful stakeholder management to effectively manage its operational, tactical, and strategic levels to execute their mission. This paper examines the success drivers of mega projects and presents an in depth stakeholder assessment of the Panama Canal Expansion mega project to identify the perceived value to its stakeholder community. The stakeholder categories include: the Panama Canal Authority, subcontractors executing the expansion project, customers of the canal in Panama and U.S., as well as the communities surrounding the Panama Canal and ports in the U.S. East Coast. The conclusion of this paper captures the relationship between the effective stakeholder engagement from the Panama Canal Authority, the perceived value of the Panamanian stakeholders, and compares it to U.S. based mega projects being executed simultaneously to allow the U.S. East Coast ports to accommodate increased cargo volumes.

O desastre socioambiental ocorrido na cidade de Mariana (MG) no final do ano de 2015 é considerado o maior já ocorrido no Brasil. O rompimento da barragem de rejeitos operado pela mineradora Samarco S.A. despejou imediatamente 34 milhões de metros cúbicos de lama na bacia hidrográfica do Rio Doce, destruindo as comunidades locais de Bento Rodrigues e Paracatu de Baixo e causando a morte de dezenove pessoas. Esta tese tem como objetivo central relacionar as ações que a empresa Samarco e a Fundação Renova empreendem com seus stakeholders mais importantes no município de Mariana e os reflexos causados na retomada da licença social para operar desta empresa. Para tal, o referencial teórico foi montado em torno de assuntos relacionados à sustentabilidade, stakeholders e licença social para operar. O método científico adotado foi estudo de caso, por entender que o objeto de estudo é único e significativo, e que bem poderá servir para fundamentar por indução a análise de outros similares. A coleta de dados primários deu-se por meio de visitas, observações e entrevistas com os stakeholders entendidos como legítimas partes no problema causado pelo rompimento da barragem da Samarco. Além destes, analisaram-se dados secundários, tais como documentos públicos, materiais reportados pela mídia e inquéritos realizados pelos órgãos investigativos. Pôde-se concluir, após o cumprimento dos objetivos específicos, que o desastre não foi uma fatalidade; a empresa Samarco esteve mais orientada em gerar lucros - após a queda do preço de commodities de minério ocorrida desde o ano de 2011 - do que prezar pela segurança de sua operação, trabalhadores e comunidades onde a empresa operava. Apesar da insatisfação de seus stakeholders com várias questões relacionadas ao cuidado que a empresa deveria ter tido com os atingidos e com o próprio município de Mariana, a empresa ainda preserva sua licença social para operar, visto a cidade ainda depende da mineração como principal fonte de renda, de arrecadação e de geração de trabalho. / The environmental disaster that occurred in the city of Mariana, located in the State of Minas Gerais, by the end of 2015 is considered the largest one taking place in Brazil. The dam collapse, whose responsibility was attributed to the mining company Samarco S.A., was responsible for the 34 million cubic meters mining waste washed across Doce River, which destroyed the city of Bento Rodrigues and killed nineteen people. The purpose of this study is to demonstrate the relationship between the actions taken by Samarco and Renova Foundation and their most salient stakeholders in the city of Mariana, and its influence on the social license to operate. In order to fulfil such goal, the theoretical review approaches issues related to sustainability, stakeholders and social license to operate. This is a single case study since the object of our study is unique and meaningful and can be useful in analyzing similar cases. The primary data collection was accomplished through visits and interviews accomplished with salient stakeholders involved with the dam collapse. It was also possible to analyze secondary data, such as documents provided by the company, media reports and police investigation. After fulfilling the secondary objectives of the research, it was possible to conclude that the disaster was no fatality; Samarco seemed to be more inclined to generate profit - especially after the plunge in commodity prices - than to focus on the security of its employees and communities surrounding the company. Despite the dissatisfaction of several stakeholders, the company would still be awarded with a social license to operate, considering that several communities still rely on mining as the main source of income and tax collection.

During centuries, places and cities have made efforts to make their land more attractive, efficient, democratic and secure. This aspire has accelerated due to globalization and other external factors. Today, there is fierce and global competition between cities and nationalities to create arenas for more investments, productive inhabitants and vibrant culture. The place brand has been a good tool and a key for success. Nevertheless, place branding is challenging; it includes the investment of all stakeholders – possessing different agendas and target markets – and at the same time their coordination and collaborations to ensure there would be no conflicting messages, misusing the place and harming the brand. Therefore, strong collaboration among stakeholders and consistent perceptions – about the city potentials – is substantially important. There are debates among scholars to choose the best initiative for involving all the groups, cultures, interests of a society into branding a city and exploit the potential of the city simultaneously. Place branding is a relatively new but growing field of research. The topic is multifaceted and therefore is considered advantageous to study place branding from a stakeholder perspective. In this current study, the stakeholders are viewed as the actors that are engaged in the act of presenting Umeå based on the cultural potential of the city during its hosting the European Capital of Culture event in 2014. Based on the purpose and research problems of this thesis, it is aimed to provide a framework to examine the gaps between the stakeholders’ perceptions about their city cultural potential during a cultural event. For this qualitative research, a single case study design is used and eight stakeholders – divided in two main groups – are identified for the data gathering by using in-depth interviews. The identity-reputation gap model is used as an analytical tool and gives guidance to the research. This study fills other research gaps by contributing with an understanding of the stakeholder’s role by studying place branding in the context of a mid-size city. With regard to the empirical contribution, this study offers a range of insights for Umeå – the image and the branded potential of the city – and findings can be regarded as a starting point for brand managers as well as cultural coordinators working to develop the place brand identity consistently in other contexts.

Tese (Doutorado em Administração de Empresas) - Centro Universitário FEI, São Paulo, 2018.

A maioria dos projetos de transporte urbano é complexa, pois envolve diferentes áreas do conhecimento e tem que acomodar interesses conflitantes de diversos stakeholders. Apesar das boas práticas já existentes e das leis que regem as melhorias no transporte coletivo urbano, muitas cidades ao redor do mundo não são capazes de realizar estas melhorias devido a fortes pressões diretas e indiretas dos principais stakeholders. No Brasil, muitos são os planos não implementados e os projetos que não saíram do papel. A falta de confiança entre as partes interessadas - órgãos públicos e empresas privadas - tem sido mais forte do que a relação de confiança entre eles. Outros envolvidos, como Tribunais de Contas e Ministério Público só agora começaram a se envolver em questões de transportes. Representantes públicos, como, por exemplo, vereadores, pouco atuam nas melhorias do transporte coletivo. Recentemente, grupos da sociedade civil têm imposto certa pressão para a melhoria da relação custo-benefício dos serviços de transporte público. Dada a importância de certos stakeholders na realização de melhorias no sistema de transporte coletivo, entender as relações entre eles e avaliar os caminhos críticos é fundamental para facilitar a implementação destas melhorias. Ainda, conhecer os principais stakeholders e suas relações pode facilitar a atuação de gestores e otimizar esforços para engajar stakeholders no intuito de viabilizar melhorias no transporte coletivo. O objetivo desta tese é desenvolver um modelo qualitativo e quantitativo que represente a rede de stakeholders envolvidos com o planejamento, operação e fiscalização do transporte coletivo urbano por ônibus, bem como determinar os principais stakeholders e caminhos críticos para a tomada de decisão sobre ações de qualificação. Para demonstrar a aplicação do modelo, foi realizado um estudo de caso na cidade de Porto Alegre. Foram identificados 13 stakeholders principais direta e indiretamente envolvidos no processo. Através de metodologia Stakeholder Value Network, foi possível qualificar e quantificar 59 fluxos de valor entre stakeholders, que podem influenciar na implementação de melhorias no sistema de transporte coletivo. Os principais resultados da pesquisa fornecem informações úteis para facilitar a implementação de melhorias e, assim, qualificar o serviço prestado à população. / Most urban transport projects are complex as they involve different areas of knowledge and have to accommodate conflicting interests of many stakeholders. Despite existing good practices and laws that rule improvements in public transportation, many cities around the world are not able to hold these improvements due to strong direct and indirect pressures from key stakeholders. This is specially the case prevailing in Brazilian cities. The lack of trust among stakeholders – public agencies and private companies – has been stronger than the trust between them. Other players such as Account Courts and Public Ministries have only just started to understand the importance of improving public transport. Political stakeholders, like city councilors, still have shallow acting on improving public transport. Recently, civil society groups have been imposing some pressures for improvements in the value for money of public transport services. Given the importance of some stakeholders in making improvements in the public transportation system, understanding the relationships between them and evaluating the critical paths is key to facilitating the implementation of these improvements. Recognizing key stakeholders and their relations can facilitate the work of managers and optimize efforts to engage stakeholders in order to implement improvements in public transport. This thesis aims to develop a qualitative and quantitative model that represents the network of stakeholders involved in the planning, operation and monitoring of bus public transport as well as determine key stakeholders and critical paths for taking decision on implementing improvements. To demonstrate the application of the model, we performed a case study in the city of Porto Alegre. We have identified 13 key stakeholders directly and indirectly involved in the process. Through Stakeholder Value Network methodology, it was possible to qualify and quantify 59 value flows between stakeholders who can influence the implementation of improvements in public transport system. The main search results provide useful information to facilitate the implementation of improvements and thus qualifies the services provided to the population.