This thesis is based on a case-study of an IT-system implementation within Jönköping County Council. This new IT-system will cover, and support, all health-care related activi-ties within the County Council. The thesis is concerned with aspects that happened within the pre-implementation phase, and the thesis is furthermore only concerned with so-called „soft‟ aspects- meaning aspects that are not of a technical nature. Instead, attitudes relating to the use of the system and various qualities of the system have been measured; and sub-sequently fit into the categories of the extended Technology Acceptance Model, or TAM2, proposed by Venkatesh & Davis (2000). We have limited our research to only look at the attitudes of doctors. The doctors are also divided into two distinct user-groups: where one group has received more training than the other, and have been assigned as „super-users‟, meant to support the regular users in their use of the system, and also to help train these other, „regular-users‟. The attitudes of the various users of the system have been measured by using a qualitative method, and more specifically interviews based on the elements of the TAM2 model. The results of the interviews were analysed using a number of models and theories relevant to the subject matter. The analysis of the results, and the subsequent conclusions which are drawn as answers to the research questions will be of use in future IT-system implementations, especially within the coming rounds of implementing the spe-cific IT-system which has been studied, in the rest of the Jönköping County Council. The main conclusions which have been drawn can be summarised as the following: The overall user-technology-acceptance of the doctors towards this system is neutral, but has a strong tendency towards a negative attitude. This conclusion is drawn through combining the perceived usefulness, and its sub-elements, with the perceived ease of use, of the doc-tors- as described in the analysis section. One of the key causes for this is the low subjec-tive norm (or outside opinion affecting attitudes) which is spread about the system. One of the key proposals to avoid these low levels of user-technology-acceptance is to meet the negative subjective norm attitudes being spread, with positive responses; and to optimise the training of all users- but to specifically improve the attitudes and knowledge of the su-per-users, which has been proven to be critical for a successful implementation. This thesis shows the importance of managing the subjective norms of the participants in the imple-mentation project, negative press in the media should in our opinion be met by positive in-formation about the system and the implementation. We have also found that should the training be performed in a satisfactory way the opinions and attitudes of the users will be positively affected. The training of the super-users has been found to be of special impor-tance as the attitudes of colleagues have been shown to be the most important for users, when building early opinions about a system.

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By changing focus from the active blogger to the ex-blogger this study focuses on a part of the blogosphere that is generally overlooked, why bloggers stop blogging. 30 terminated blogs where studied and the ex-bloggers where contacted. Six main reasons why a blog is terminated was found: Changed life situation, The blog effecting private life, The blog effecting the professional life, Done with testing to blog, Blogging about an event, Done with the blog – the logical termination. Outside the main focus of the study  it was also evident that most bloggers terminate a blog to put focus of one of their other blogs or start a new one. Thus it seems wrong to equal one blogger to one blog. A theory is presented that classifies a blog as something that will be ended and a blogger that goes from blog to blog is named a chain blogger.

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Studies related to knowledge often fall under the traditional knowledge management discourse which views knowledge as a static and transferable entity. However, the predominant knowledge in agile software development is tacit and resides in the heads of individuals with the expertise. The study acknowledges the importance of human agency and moves away from the view of knowledge as a static entity to the perspective of “knowing” which is constituted in our daily actions and practices. The focus is to examine how “knowing” or knowledgeability is enacted through the practices of teams in agile projects. A conceptual model was developed from current literature and used as a guide for data collection and analysis. The study subscribed to phenomenological hermeneutics as the philosophical tradition to interpret meaning and the worldviews of the participants. Ethnographic research was conducted in two companies which work with software development using agile methodologies. The findings indicated several practices which were enacted by the two organizations, of which many of them appeared to be interrelated. The “knowing” which was constituted in these practices were categorized as “knowing how to develop competencies/ capabilities” and “knowing how to coordinate effort”. The practices found in the study were similar to some of the practices commonly cited in current knowledge management literature. Notwithstanding this, new knowledge was not created from the conversion of tacit to explicit knowledge and vice versa. On the contrary, “knowing how” was generated and sustained through the ongoing actions and everyday practices of the individuals in the agile teams.

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