Purpose: The aim of this thesis is to elaborate on if organisational culture has an impact on the intention to use a CRM system. Methodology: The data was collected by use of an online questionnaire, the questions used were created based on the literature review andmeasured according to a 5 point Likert-scale Conclusion: Organisational culture has no meaningful impact on intention touse CRM. This since each of the culture types produced results which were outside acceptable perimeters. Out of the three aspects of the technology acceptance model,attitude has the biggest impact on intention to use CRM. PEOU and PU were not within acceptable perimeters. Neither PU nor PEOU had a statistical significant impact on attitude, leaving attitude as a sole positive contributor to intentionto use CRM. K

The purpose of this study has been to examine how mature eight Swedish companies are in regards of IT- and agile maturity. Furthermore, how they can improve upon their IT- and agile maturity. The research objects of this study has been eight different organizations who all hired the same IT-consultancy. Information has been gathered through semi-structured interviews with respondents from each organization. The interviews were built upon a theoretical framework consisting of Ragowsky et al. (2012) IT-maturity model and Sidky et al. (2007) Agile Measurement Index (SAMI). We have attempted to combine the models into a matrix model that takes both types of maturity into account. The results have shown a greater level of IT-maturity than expected. Agile maturity on the other hand have been a contributing factor to failures in some of the projects. Although we have found that being mature in only one of the factors has been unusual. In conclusion, the organizations in our sample have shown high IT-maturity so the next challenge for Swedish organizations seems to be to acquire greater agile maturity.

Multi-criteria decision-making (MCDM) represents one of the core research streams in the field of operations research (OR). Altough numerous sound MCDM methods for various kind of applications exist, the application of such methods in the practical field is found rarely. The reason for this gap between scientific development and practical acceptance can be found in two distinct points: On the one hand, MCDM methods naturally tend to build on rather complex mathematical foundations. Decision makers (DMs) in practice are mostly experts in their area of expertise but do not necessarily have solid education or experience with high-level mathematical methods. Thus, in order to not alienate DMs in practice, academic research has to translate mathematically challenging models into easy-to-use, self-explaining tools that can effectively support real-life decision scenarios. On the other hand, academic research in MCDM often ends in the proposal of a theoretical model, that may be sound and promising, but never leaves the field of academics due to its theoretical nature. Therefore, the underlying dissertation investigates on the usage of MCDM methods for integration in a decision support system (DSS), implemented as a sofware that is easy to distribute and applicable to decision problems in practice. This study tries to mitigate the lack of MCDM acceptance by analysing MCDM methods according to their applicability, pointing out possible improvements and validating proposed advancements. (author's abstract)

In the literature of information technology acceptance, much empirical evidence exists that is inconsistent with Technology Acceptance (TA) Models. The purpose of this study is to find out why the extant TA models fail to predict in reality as they purport to in theory. This research argues that the extant literature has not been able to explain how individuals actually form their perceptions about using an information technology. Since past research attempting to do this has been unsuccessful or empirically refuted, this research uses an interpretive case study to investigate the experiences of professionals’ adoption and use of an information technology. In particular, this study focuses on the adoption of an Electronic Medical Records System in a healthcare setting. The results of this interpretive investigation show that the interpretive understanding by the traditional TA models researchers is based on the faulty presumption that the people in the organizations are “monolithic users” or “rational decision makers”. This research provides a new interpretive understanding on the adoption and use of an information technology. The adoption and use of an information technology is an emergent phenomenon resulting from the interaction between the technology and the social actors’ different roles. Based on the interpretive understanding, a new positivist understanding is suggested.

L’objet de cette recherche est d’étudier les antécédents de l’intention du consommateur de MMO/MMORPG en nous appuyant sur la définition de Bell (2008), qui propose un consensus quant à la définition des mondes virtuels. Par cette définition, tous les mondes virtuels possèdent trois concepts qui leur sont inhérents : la présence d’interactions sociales, la persistance et l’avatar. Nous avons adapté le modèle de l’acceptation technologique en représentant ces trois concepts par l’identité sociale pour laquelle nous distinguons la communauté du MMO et la communauté de la guilde, la perception du flow et l’avatar. Notre travail suit une démarche hypothético-déductive, qui s’est formalisée par l’élaboration d’une analyse qualitative et d’une analyse quantitative, en utilisant les équations structurelles.Les résultats ont montré que les facteurs motivationnels (Yee 2007) d’accomplissement et d’immersion influencent significativement et positivement la personnalisation des déterminants de l’avatar (le physique, l’habillement et les attitudes), a contrario du facteur de sociabilité qui l’influence négativement. Les trois concepts inhérents aux mondes virtuels ont une influence positive sur l’attitude qui, elle-même, influence positivement l’intention. Notre adaptation du modèle de l’acceptation technologique, en intégrant conjointement les trois concepts des MMO/MMORPG que sont l’identité sociale, la perception du flow et la personnalisation des critères de l’avatar, explique à 27,4 % l’intention du consommateur de mondes virtuels. / The object of this research is to study the antecedents of the consumer’s intention of MMO/MMORPG by supporting the definition of Bell (2008), which is offering a consensus on the definition of the virtual worlds. By this definition, all the virtual worlds have three concepts which are inherent to them: the presence of social interactions, persistence and avatar. We adapted the model of technological acceptance by representing these three concepts by social identity at which we distinguished the MMO community and the Guild community, perception of the flow and avatar. Our work follows a hypothetico-deductive method, which was formalized by the development of a qualitative and a quantitative analysis, using structural equations method. The results showed that the motivational factors (Yee 2007) of achievement and immersion influence significantly and positively the personalization of the determinants of the avatar (physique, clothing and attitudes), a contrario of the factor of sociability which influences it negatively. The three concepts which are inherent to virtual worlds have a positive influence on the attitude which, itself, influences positively the intention. Our adaptation of the model of technological acceptance, by jointly integrating the three concepts of the MMO/MMORPG which are social identity, perception of the flow and personalization of the criteria of the avatar, explains to 27,4% the consumer’s intention of virtual worlds.

Due to the rapid growth of Internet technology, universities and higher educational institutions around the world are investing heavily in web-based learning systems to support their traditional teaching and to improve their students’ learning experience and performance. However, the success of an e-learning system depends on the understanding of certain antecedent factors that influence the students’ acceptance and usage of such e-learning systems. Previous research indicates that technology acceptance models and theories may not be applicable to all cultures as most of them have been developed in the context of developed countries and particularly in the U.S. So far little research has investigated the important role that social, cultural, organizational and individual factors may play in the use and adoption of the e-learning systems in the context of developing countries and more specifically there is almost absence of this type of research in Lebanon. This study aims to fill this gap by developing and testing an amalgamated conceptual framework based on Technology Acceptance Model (TAM) and other models from social psychology, such as Unified Theory of Acceptance and Use of Technology (UTAUT) and TAM2 that captures the salient factors influencing the user adoption and acceptance of web-based learning systems. This framework has been applied to the study of higher educational institutions in the context of developing as well as developed countries (e.g. Lebanon and UK). Additionally, the framework investigates the moderating effect of Hofstede’s four cultural dimensions at the individual level and a set of individual differences on the key determinants that affect the behavioural intention to use e-learning. A total of 1197 questionnaires were received from students who were using web-based learning systems at higher educational institutions in Lebanon and the UK with opposite scores on cultural dimensions. Confirmatory Factor Analysis (CFA) was used to perform reliability and validity checks, and Structural Equation Modeling (SEM) in conjunction with multi-group analysis method was used to test the hypothesized conceptual model. As hypothesized, the findings of this study revealed that perceived usefulness (PU), perceived ease of use (PEOU), subjective norms (SN), perceived quality of work Life (QWL), self-efficacy (SE) and facilitating conditions (FC) to be significant determinants of behavioural intentions and usage of e-learning system for the Lebanese and British students. QWL; the newly added variable; was found the most important factor in explaining the causal process in the model for both samples. Our findings proved that there are differences between Lebanese and British students in terms of PEOU, SE, SN, QWL, FC and AU; however no differences were detected in terms of PU and BI. The results of the MGA show that cultural dimensions as well as demographic factors had a partially moderated effect on user acceptance of e-learning. Overall, the proposed model achieves acceptable fit and explains for 68% of the British sample and 57% of the Lebanese sample of its variance which is higher than that of the original TAM. Our findings suggest that individual, social, cultural and organisational factors are important to consider in explaining students’ behavioural intention and usage of e-learning environments. The findings of this research contribute to the literature by validating and supporting the applicability of our extended TAM in the Lebanese and British contexts and provide several prominent implications to both theory and practice on the individual, organizational and societal levels.

E-learning has emerged as a necessity to meet the challenges posed by the development of information technology and its potential for greater access to knowledge. The general hypothesis of this research is that; e-learning as an organizational activity started in the developed countries, and as such, the implementation models developed there are taken as a benchmark. The implementation barriers and the influential factors for adopting e-learning in different regions and societies may or may not be the same as those found in the developed countries (with varying degrees of intensity or importance). Hence, those available implementation models may not necessary be followed in all stages and steps when used by different countries and societies. Accordingly, the implementation barriers and the influential factor may differ from one case to another. Since e-learning is respectively new in Kuwait and no comprehensive studies about the adoption of e-learning or the important factors that would influence the adoption of e-learning in Kuwait (ref), the aim of this research is to investigate and find the main and important factors that would influence the acceptance and adoption of elearning in Kuwait as an example of a developing country. In order to realize the aim of this research, the e-learning literature was reviewed, and an exploratory study was conducted in Kuwait. The exploratory study explored the state of e-learning in Kuwait and investigated the influential issues to e-learning adoption. Then, a conceptual model was proposed based on the Unified Theory of Acceptance and Use of Technology (UTAUT) model, and amended it with the outcomes of the exploratory study to suit the context of the study. The proposed conceptual model was developed to study e-learning adoption in Kuwait and to offer a further explanation of the adoption of e-learning in the Kuwaiti context. Triangulation in data collection was used to examine and validate the conceptual model, where quantitative and qualitative methods were used. A questionnaire-based survey was firstly conducted, followed by an interview-based field study. This thesis concludes by highlighting the main findings of the research, and presenting the main contributions of this research.

HIPAA security compliance in academic medical centers is a central concern of researchers, academicians, and practitioners. Increased numbers of data security breaches and information technology implementations have caused concern over the confidentiality, integrity, and availability of electronic personal health information. The federal government has implemented stringent HIPAA security compliance reviews and significantly extended the scope and enforcement of the HIPAA Security Rule. However, academic medical centers have shown limited compliance with the HIPAA Security Rule. Therefore, the goal of this study was to investigate the factors that may affect HIPAA security compliance in academic medical centers. Based on a review of the literature of technology acceptance and security effectiveness, this study proposed a theoretical model that uses management support, security awareness, security culture, and computer self-efficacy to predict security behavior and security effectiveness and thus HIPAA security compliance in academic medical centers. To empirically assess the effect of the above-noted variables on HIPAA security compliance in academic medical centers, a Web-based survey was developed. The survey instrument was designed as a multi-line measure that used Likert-type scales. Previous validated scales were adapted and used in the survey. The sample for this investigation was health care information technology professionals who are members of the Group on Information Resources within the Association of American Medical Colleges. Two statistical methods were used to derive and validate predictive models: multiple linear regression and correlation analysis. The results of the investigation demonstrated that security awareness, management support, and security culture were significant predictors of both security effectiveness and security behavior. Security awareness was the most significant predictor of security effectiveness and security behavior. Due to the presence of collinearity, Pearson correlation analysis was used to develop a composite factor, consisting of management support and security culture, for the final multiple linear regression model. By enhancing the understanding of HIPAA security compliance in academic medical centers, the outcomes of this study will contribute to the body of knowledge of security compliance. The empirical results of this research also will provide guidance for individuals and organizations involved with HIPAA security compliance initiatives in health care.

Taiwanese society perceives English as an important skill; most people expend significant efforts and resources to learn English. However, Taiwanese education focuses exclusively on traditional teaching in language courses, overlooking interactions and cultural concepts. Thus, students' ability to communicate orally in English remains relatively low. Existing literature indicates that Computer-Assisted Language Learning (CALL) can enrich language learning as computers provide many functions to enhance lectures in a meaningful and effective manner. In particular, CALL can incorporate speech recognition software to help develop oral language and practice pronunciation. Integrating CALL technology into traditional language courses may improve Taiwanese students' oral performance. The current study utilized learner-centered design and second language acquisition theories as guidelines to identify relevant software; the SECTIONS model and evaluation criteria were used to select the most suitable program for integration into a traditional course. The experimental design was administered to two sophomore English classes whose students were not majoring in English at a private university in Taiwan over an eight-week period. Pre- and posttests were used to identify language achievement during the study while a questionnaire was administered to determine attitudes toward using the software. Changes in the Spoken English Test (SET) resulting from the treatment were found to have no statistically significant difference, but the experimental group demonstrated greater improvement on the sentence mastery section and vocabulary. The perceived usefulness and the subject norm had a significant and strong influence on the adoption and use of computer technologies in participants' English oral practice.

In recent times, there has been a rapid increase in technological initiatives to promote electronic commerce. Delivery of services via the Internet or other remote computing technology now represents the trend for most organizations. In keeping with market trends, the banking industry in Jamaica and other countries worldwide have also adapted a variety of technological initiatives to enhance the delivery of services to remote customers. As these trends continue, there is heightened interest in information systems (IS) research to understand the factors that motivate or encourage individuals to use these technologies. This situation exists because interactions in these environments are significantly different from the traditional face to face settings. The original Technology Acceptance Model (TAM) has long been studied, modified, and extended by IS researchers as a classical model for understanding individual's intention to use (IU) an IS. According to TAM, IU an IS is based on two constructs: perceived ease of use (PEOU) and perceived usefulness (PU). Researchers have identified other factors such as trust (TRST) and computer self-efficacy (CSE) that impact an individual's IU an IS. In this predictive study, the researcher examined the integration of TRST and CSE into TAM and their overall impact on customers' intentions to use banking information systems (BIS) in Jamaica. A 32-item Web-based survey instrument was used to collect data from 374 customers of three major banks in Jamaica. A revised TAM model was proposed and SPSS's AMOS 7.0 statistical package was used to perform data analysis and model fit testing based on structural equation modeling (SEM). Results showed that while CSE did not significantly predict TRST and PEOU, it significantly predicted PU. Additionally, TRST significantly predicted both PEOU and PU, and PEOU positively predicted PU and attitude (ATT) towards BIS. Furthermore, PU was a significant predictor of ATT and IU, and ATT significantly impacted IU. The findings also revealed that only TRST varied significantly across males and females and the original TAM had a slightly better fit than the revised TAM. The research laid the foundation for future exploratory studies of TAM in specialized contexts such as BIS in Jamaica.