In the telecom manufacturing industry, the business environment is characterized by high competition and challenging tasks. To be able to thrive in this environment, companies have to work hard in order to develop innovations in the form of products, services and solutions to the marketplace. R&D departments, in collaboration with other functional departments and external agents, become the main engine for innovation development. R&D managers face the difficult challenge of effectively managing innovation projects, which are surrounded by high complexity, uncertainty and risk. To help address this issue, this thesis explores four successful innovation projects within four distinct international telecom technology suppliers, namely Nortel, Alvarion, ZTE and ST-Ericsson, to identify the factors that directly influenced the success behind each innovation. To do so, a comprehensive study of the telecom innovation system was conducted; this study enabled the researchers to devise a framework that describes the innovation process in the industry and that highlights the value of the marketing department, the importance of early customer involvement and that clearly demonstrates the self-sufficiency of today’s telecom manufacturing department. Additionally, the study highlights the importance of the human factor and the substantial value of nurturing staff and fostering different roles within the innovation team, such as that of the gatekeeper, entrepreneur, technology specialist and senior manager. R&D management literature lists over 250 different success factors; the framework included in this thesis presents only the 60 factors that are relevant to the industry. These factors are categorized in two ways: (1) As either order winners or order qualifiers and (2) as either being affected or unaffected by the innovation type. The first categorization serves to identify 25 factors that can become a source of competitive advantage if managed accordingly and 35 factors that are considered to be the status quo of the industry, and while very important are not a source of competitive advantage. The second categorization brings awareness to the R&D manager by identifying nine factors, namely: the source of the idea, access to information, the probability of commercial success, the comprehensiveness of the requirements, newness to firm, market strength, innovation receptiveness, degree of innovation and supportive environment. The research showed that these nine factors are directly affected by the innovation type (incremental, architectural or radical).

In light of the niche theory, the study aims to understand the competition among the four telecommunication services, including fixed network telecom, second generation telecom service, third generation telecom service and internet phone in the taiwan market. In this study, we put emphasis on the gratification of the telecom user, because the more gratification the telecom get, the more competition it have. The findings suggest that there are eight factors about the gratification of the telecom consumer, including functional, affection, information-seeking, fashion, uitility, entertainment and pricing structure. In addition , there is strong competition between the fixed network telecom, second generation telecom service, third generation telecom service and internet phone. Four telecom services are good at different factors, therefore, new telecom services would not form competitive displacement for fixed network telecom. Thus, we argue that four telecom services satisfy different consumers needs, and they will survive in different segmentations of telecom market service.

Abstract Ever since the telecommunication is opened and liberalized, it to be privately owned is inevitable, however if the government promotes the policy of privately owning by the people, what concerns the employees of the public enterprises most will be the loss of guarantee of work rights, and they will fear that their labor conditions and welfares be influenced, and thus adapt the behaviors of being uncooperative and resistant, and simultaneously tend to move away from the centripetal force of the company. This research is proceeded by means of questionnaires on the basis of the relative factors and its relations of the recognition on ethics atmosphere, organizational promises and organizational civil behaviors of the employees of Chunghwa Telecom, since the Hsinying Operation Office and Chiali Operation Office of Chunghwa Telecom were merged on June 1, 2000. The research targets were those three of the one staying in the Hsinying Operation Office, the one being transferred from Chiali to Hsinying Operation Office, and the one staying in the Chiali Service Center. Study was made on the influences of relative factors between the ethics atmosphere, organizational promises and organizational civil behaviors after the organization is merged. A total of 260 questionnaires were distributed, after 193 copies were returned and turned to be effective and been analyzed with supportive evidences, the data was processed with analysis of validity, t examination, analysis of coefficient of variation on sole factors, Pierson¡¦s relative analysis and rotating analysis. Studies were made on the differences and its relative influences of individual variations and categories of employees to the ethics atmosphere, organizational promises and organizational civil behaviors after the organizations of Chinese Telecom were merged. After the results of the research are synthesized, it is found that: (1)There is a remarkable diversity among different categories of employees on ethics atmosphere, organizational promises and organizational civil behaviors. (2)Among different categories of employees, the performance on organizational civil behavior of the employee being transferred from Chiali to Hsinyin outranks the other two on ethics atmosphere and organizational promises. (3)Males care more about the ethics atmosphere than females, yet there is no remarkable diversity on organizational promises and organizational civil behaviors between two sexes. (4)After the amalgamation, of these three categories of employees, the employee of Hsinying Operation Office agreed least with the care toward the ethics atmosphere, therefore, the humane care of the organization should be reinforced to raise the satisfaction degree on ethics atmosphere and the identification degree on organizational promises of the organization, in order to promote the raise on organizational civil behaviors of the companies. (5)Other than that sex and seniority having remarkable negative influences on being persistence to one¡¦s duty in individual variation, whereas marriage has remarkable positive influences on being persistence to one¡¦s duty, categories of employees has remarkable negative influences on human relations to others, whereas there is no remarkable influence on the three structures of organizational civil behaviors for the rest individual variations. (6)They all have remarkable positive influences on the trend of regulations of ethics atmosphere towards the three structures of organizational civil behaviors, there are remarkable positive influences on individual profit towards human relations to others. For organizational promises, emotional promises has remarkable influences on organizational profits and human relations to others, whereas they all have remarkable positive influences for continuous promises to being persistence to one¡¦s duty and moral promises to being persistence to one¡¦s duty and human relations to others. According to the results of the above research, the following suggestions are made: create new business aggressively to guarantee the work rights of the employees, and promote the will to accept the revolution of being privately owned by the people of the employees; enhance the cultivation of the personnel to decrease the resistance on the revolution of being privately owned by the people of the employees; institute anew each system appropriately; reinforce the functions of communication and coordination among the units, delegate the authorities of positions specifically to raise the operational efficiency of the organization: improve the ethics atmosphere and organizational promises to raise the centripetal force and will to work of the employees. Key words: Ethics Atmosphere, Organizational Promises, Organizational Civil Behavior, Chunghwa Telecom.

ABSTRACT The employees of Chunghwa Telecom, in their fighting against the amendment of Three Telecom Laws in 1995, set up a claim of Industrial Democracy and demanded there must be union¡¦s representatives in the company¡¦s Board of Directors, as has caused wide discussion in the society. On June 30th, 2000, Chunghwa Telecom Workers¡¦ Union¡]CTWU¡^successfully lobbied the Congress to pass ¡§The Amendment of the 35th Article of the State-run Enterprises Management Law¡¨, in which there is a mandate which says ¡§There must be at least one-fifth members of the company¡¦s BOD in a state-run enterprises nominated by the union¡¨. Such a drastic change enables laborers to share the management decision power, as has great influence on not only future labor and management mutual reactions as well as the conception of labor value, but also the management of the company. It¡¦s an Era of knowledgeable economy. In Taiwan, after the implementation of political democracy, calls for social democracy and economic democracy have become louder. From the 928 teachers demonstration parade, proposing to organize teachers union and asking rights to negotiate, till the Congress passed the Law of ¡§Association of Public Officials¡¨, which successfully got the Ministry of Civil Service under the Examination Yuan to initiate the first Association of Public Officials on January 15th in the year 2003. In the future, the Association of Public Officials can be gifted with the power to negotiate with the Government on related labor conditions of public officials. The relationship between public officials and the government has turned from extraordinary power relations into official duty relations pursuant to the Public Law. This tendency is very similar to that in an enterprise, which emphasizes the involvement of employees and advocates the labor-management relations to be partnership rather than subordination. This concept is sort of the Civil Society emphasized by European industrialized nations, as also complies with the Post-Materialism tide. Therefore, the researcher thinks that Taiwan has moved from political autocracy to democracy, and the society has stepped from door-shut into door-open. The economy has also adjusted from monopolization to liberalization. All the variation is the process of sharing democracy and also a proof of the improvement in Taiwan¡¦s special labor rights. This research is based upon the actual processes of the CTWU¡¦s struggling industrial democracy. By virtue of related reports, the researcher has got involved personally observing and discussing with specialists and union leaders and then made a systematic analysis and conclusion. The researcher intends to talk over the positive value practicability in which the state-run enterprises labor and management can obtain a realization of being in the same boat through the industrial democracy. According to this research, it is hoped that people can examine which way is right in managing a union so as to give suggestions to future non-profit organization¡¦s development and labor-management relationship. From this research, it is found that according to reports, the foundation of the industrial democracy of the European developed countries comes from the enthusiastic support of laborers and the strong power of labor movement and labor unions, as can thus turned the industrial democracy into political implementation. In Taiwan, not only there is no powerful labor movement and labor unions to support the industrial democracy, but also there is a conception that the industrial democracy is the Pandora¡¦s box of union¡¦s power conflict and union leaders jumping board. This phenomenon reveals the special political environment and the leaping democratic structure in Taiwan. Therefore, how is the system of industrial democracy carried out not only in state-run enterprises but also gradually in the private enterprises though the social, union and laborers supporting power are weak? The research suggests that labor side, management side and the government should continue mutual dialogues in an open-minded attitude and try to organize with the spirit of company¡¦s management to get a triple win result.

There are telecommunication industry and information industry to cost altogether, that is to communicate with each other according to industry development and technological gradual progress and fit Technological standardization, make the industry must use the fast development in the manufacturer, make the convergence of each boundary-less.Moreover different operation key different from resource foundation to can form difficult entry-barrier that cross over also ability way accumulated. Taiwan¡¦s ICT with the technological follower type, but with pursuing while growing up under large ship of the fast gradual progress of technology, how to adjust strategic resources, Represent brand-new institutional framework to create biggest customer's value with the business activity, it is a key topic.This research probes the mobile telecommunication industry, and base on digital-converge progression, focus on the enterprise behaviors produced under the third generation of mobile telecommunication data services and innovated. And Selected Key companies to analyze separately under the extension environment from competition advantage and Merger & Acquisition, and study through the description of the case. The result of study is found as follows: 􀁺 Three kind of convergence triggering business model changed. 􀁺 New technology of telecommunication created new mobile services. 􀁺 Strategical merger and acquisition changed telecommunication industrial structure.

Mobile Telecom Cloud (MTC) refers to cloud services provided by mobile telecommunication companies. Since mobile network operators support the last-mile Internet access to users, they have advantages over other cloud providers by providing users with better mobile connectivity and required quality of service (QoS). The dilemma in meeting higher QoS demands while saving cost poses a big challenge to MTC providers. We tackle this challenge by strategically placing users' data in distributed switching centres to minimize the total system cost and maximize users' satisfaction. We formulate and solve the optimization problems using linear programming (LP) based branch-and-bound and LP with rounding. Furthermore, we discuss MTC brokerage which allows MTC providers to act as a brokerage to broker third-party cloud providers' (TPC) cloud resources and integrate the resources reserved from TPC with those of their own MTC. We address the technical challenges of optimally allocating users' cloud requests to MTC and TPC data centres to meet users' QoS requirement with minimum cost. We also study the price range that can be profitable to a MTC brokerage. We then investigate the resource reservation problem with dynamic request changes. We evaluate our solution using real Google traces collected over a 29-day period from a Google cluster. We also address security provisioning in MTC. Mobile cloud allows users to offload computational intensive applications to a mobile phone's agent in the cloud, which could be implemented as a thin virtual machine (VM), also termed as phone clone. Due to shared hardware components among co-resident VMs, a VM is subject to covert channel attacks and may potentially leak information to other VMs located in the same physical host. We design SWAP: a security aware provisioning and migration scheme for phone clones. We evaluate our solution using the Reality Mining and the Nodobo dataset. Experimental results indicate that our algorithms are nearly optimal for phone clone allocation and are effective in maintaining low risk and minimizing the number of phone clone migrations. / Graduate / 0984

Problematization: Studies  indicate  that there  is  a  lack  of  strong  brands  among  the  Swedish mobile  network  operators.  Problems  of  retaining  customers  are  common  among  the  big operators. Few studies on brand equity for intangible products have been done.   Purpose: The purpose of this paper is to investigate which factors  influence  brand equity in the Swedish service sector of mobile network operators.   Theory: This  paper is  limited  to  one  aspect  of  brand  equity,  namely  customer  based  brand equity. Common  constructs of  customer  based  brand  equity are:  brand  awareness,  brand associations, brand loyalty, and perceived quality.    Methodology: The  data  was  collected  with  self-administered  delivery  and  collection questionnaires, which were distributed among university students.   Data: 400 questionnaires were handed out and 363 responses were valid.   Results  and  Conclusion: This  study  indicates  the  importance  of  brand  associations,  brand loyalty, and brand trust for establishing customer based brand equity among the Swedish mobile network operators.

Companies are increasingly outsourcing business critical activities to suppliers of outsourcing services. As the complexity and business  criticality of the outsourced activities increases, the risk of poor performance increases. This thesis studies large scale outsourcing in the telecom industry where a recent trend is to transfer the development, operation and maintenance of the telecom infrastructure to telecom equipment suppliers. The significance of this type of outsourcing is that the outsourced activity is the revenue generating part of the telecom operators business. Part 1 discusses the purpose and research questions followed by the theoretical underpinning in the research. The research strategy is to study the outsourcing relationship in three distinct stages of its development and the theoretical underpinning applies transaction costs analysis in the Scoping & Search stage and Das &Teng’s (2001) framework of trust and control for managing risks in the Negotiation and Transition stages. This design is in response to calls for a more detailed understanding of how organizations manage risks, it therefore takes the perspective of both the outsourcer and the supplier in the research. Part 2 is a multiple case study of telecom operators in Holland, Sweden and Australia where the supplier in all three cases is Ericsson Global Services organization. The study is further supplemented by mini-cases of large scale IS/IT infrastructure outsourcing. Part 3 has three main parts. Firstly, a cross case analysis of the cases in Part 2; secondly, a discussion of the findings linked to the research questions resulting in a set of propositions. The third and final part covers additional insights and learnings from studying business critical outsourcing and suggestions for further research. The main contributions in the research can be summarised as: Physical asset specificity follows transaction costs logic, however human asset specificity is largely ignored by both outsourcer and supplier Business critical outsourcing by its nature faces a limited market for capable suppliers. This results in single-source negotiations followed by a cooperative stance and open book negotiations. Das & Teng’s (2001) framework for management of risks has been found to have specific directions, some bi-directional and others uni-directional. Furthermore, different dimensions in the framework operate at different managerial levels. Goodwill trust-building operate at the corporate executive level, competence trust-building, output and behavioural control at the level of the negotiation team, and the research indicates that the social control dimension is not applied in business critical outsourcing negotiations. A further finding is that goodwill trust-building precedes all other dimensions of trust and control, and is a pre-requisite for establishing a cooperative stance in the negotiations.

Myanmar is one of the least connected countries in the world, with an estimated Internet penetration at just over one per cent. The country was ruled by a rigid military regime for half a century, who had a firm grip on the media and brutally cracked down upon any political dissent. In 2011, in a surprise move, a process of reform and a transition towards democracy began under the leadership of President Thein Sein. As a result, foreign investment in the country’s lagging telecom sector is now emerging. This thesis is a case study that partly aims to identify the major challenges facing Internet freedom as it relates to the human rights discourse and partly explores how two foreign telecom companies, Telenor and Ooredoo, are approaching responsible investment as they enter the country. Methodologically, the study is based on interviews, some of which were conducted during a two months field visit in Myanmar in 2013, and thorough document analysis. The research concludes that the major challenges facing Internet freedom in Myanmar are a deficit legal framework and the absence of digital literacy, which has contributed to irresponsible practices of hate speech in the online environment. Both Ooredoo and Telenor demonstrate an awareness of the complexities in Myanmar, whilst Telenor has a stronger formal commitment to respecting human rights.

Thesis (Ph.D.)--University of Waikato, 2009. / Title from PDF cover (viewed July 7, 2009) Includes bibliographical references (p. 214-244)