In this thesis, I explore the ways in which Police and Crime Commissioners (PCCs) have met a declared policy intention to create greater democratic accountability around policing and crime. I conceptualise PCCs as a piece of a broader democratic puzzle and explore both how they have been positioned and shaped within the broader policing and crime nexus across England and Wales. In considering the positioning of PCCs, I use data from case studies and interviews with 32 (out of 41) PCCs to identify how they have begun to develop relationships with the public and local, regional and national partners. The findings suggest that with the exception of their abilities to join up local crime reduction services, PCCs occupy an awkward space - not local enough to be meaningfully representative of the public they serve, but not outwardly-facing enough to manage wider co-ordination of policing. Subsequently, I investigate the shape of the PCC model to deliver greater accountability by focusing on the ways in which PCCs have begun to envisage the role and develop relationships with other key stakeholders. Varied responses from PCCs across the country reflected the broad-ranging nature of the role, which in some cases appeared to undermine their ability to fully perform all aspects of the job. I argue that this became particularly accentuated in emerging relationships with chief constables and Police and Crime Panels, where the single PCC model exposes accountability to dangers of personalities and politics. I conclude by arguing that while many PCCs have facilitated various components of democratic accountability within the management of policing and crime-reduction services, the PCC model appears to be misplaced and misshaped to effectively complete the puzzle of democratic policing.

Thesis (MTech( Public Management))--Cape Peninsula University of Technology, 2012 / The main objective of the study is to determine whether there is a lacuna in service delivery. Communities experience unacceptably high levels of crime and this study will determine whether the Cape Town Metropolitan Police Department provides adequate levels of service to combat such crime and whether the selfsame Cape Town Metropolitan Police Department contributes to a safe and secure environment.The study focuses on performance management within the public sector as it relates to service delivery. Service delivery in this instance is discussed from the premise of the Batho Pele principles enshrined in the Constitution of the Republic of South Africa and their impact on the selected communities as exemplified through the implementation of Cape Town Metropolitan Police Department’s vision, mission, values and service delivery standards.The study also concentrates on the theoretical and legislative framework of performance management, which make provision for service delivery evaluation. The study discusses performance management in the public sector with particular focus on local government and the Cape Town Metropolitan Police Department.Although performance management is a well documented sub-discipline, it is still a new field in the South African public sector environment. The unique contribution of this study to Public Management and the related performance management initiatives of the Cape Town Metropolitan Police Department will benefit further research on the matter.The research concludes that a sustained improvement in productivity can be achieved by sustained performance management.

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This dissertation was undertaken to examine and review the theoretical issues concerning decision-making. From this analysis, a new and innovative technique for problem-solving was developed, entitled Integrated Management Decision-making. The underlying theoretical framework of this model involved the integration of the organization and the environment. Political, economic, social, cultural, and other community factors were discussed as major influences in the decision-making process. Integrated Management Decision-Making was derived from the combination of four existing theoretical perspectives: (1) decision-making is a process; (2) decision-making involves the ability to make rational choices; (3) decision-making involves the ability to make rational choices; (3) decision-making assumes a systematic methodology; and (4) decision-making is conducted by human beings attempting to achieve a desired consequence or result. Further, this study addressed the application of this new model to the task of police patrol deployment in small urban centers. The City of Jonesboro, Arkansas was used as a test case for the demonstration of this process. After examining over 8,300 radio-dispatched calls for service in 1980, a method for deployment was proposed utilizing Integrated Management Decision-Making. The statistical techniques of Multiple Response Analysis and Kruskal-Wallis Analysis of Variance by Ranks were utilized to explore the relationship between existing patrol procedures and proposed deployment design based on specific allocation variables designated by the police manager. The objective of the new deployment plan was to achieve an optimum patrol scheme with equalized workload between districts. This involved the determination of several decision-products: (1) the calculation of an assignment-availability factor; (2) the design of sector boundaries; (3) the calculation of shift requirements; and (4) the assessment of patrol strategies and techniques. This goal was achieved and recommendations for the Jonesboro Police Department were developed. Finally, Integrated Management Decision-Making was discussed as a catalyst for change in current police management thinking. Futuristic concepts of organization-environmental learning, long-range planning, and strategic modeling were suggested as necessary improvements in police decision-making.

In this dissertation, a theoretical framework is developed from Camilla Stivers' (2002) argument that images of expertise, leadership and virtue are used to defend public administration's legitimacy in the face of criticisms about the inefficiencies of government and the power wielded by bureaucrats. Stivers argues that these legitimizing and traditional images have historical and cultural roots in ideas associated with masculinity, and that this harms women in the public sector. The realm of policing faced similar criticisms and defended its legitimacy by altering practices, the day-to-day actions of police practitioners. The purpose of this dissertation is to explore the possibility that police practitioners have defended their legitimacy on the same basis as public administrators have done by offering images of expertise, leadership and virtue, which Stivers (2002) claims are deeply gendered. Using Ethnographic Content Analysis (ECA), imagery is qualitatively examined using using Stivers' (2002) descriptions of characteristics, qualitiers, values and actions that she associates with images of expertise, leadership and virtue... Masculine images of virtue portray the police as dedicated and committed professionals who protect the citizenry through laudable programs and initiatives. Masculine images of leadership are less prevalent, but consistently portray the police as controlling and direction-setting visionaries. Alternative imagery patterns include leadership images more aligned with femininity, such as collaboration and cooperation. Throughout the thirty-one years, these patterns of images are observed, despite differences in practices associated with the three paradigms of policing. / by Robin Lynn Larson. / Thesis (Ph.D.)--Florida Atlantic University, 2012. / Includes bibliography. / Mode of access: World Wide Web. / System requirements: Adobe Reader.

Australian Police Ministers and Commissioners occupy a pivotal position in the system of law enforcement. Collectively, they are responsible for the general policy, administration and operational direction and control of policing through the Australian States. There has been in the past twenty five years a growing complexity and a variety of problems facing police agencies which are arduous and demanding. Continuing social tension of recent years have given police ministers and commissioners higher public profiles than ever before. The research undertaken in this thesis examines the difficulties experienced between police ministers and commissioners in Queensland and New South Wales from 1970 to 1995. Three models have been developed as a framework to analyse the relationships and how they operate. The three models are called - 'Dependency', 'Independency' and 'Interdependency'. Twenty-one police ministers, commissioners and advisers from Queensland and New South Wales were interviewed during the course of the research. Five separate case studies were developed to analyse and interpret the relationships within the context of the three models. A summary chapter of additional research data provides supporting information which was used to substantiate the case study material. The conclusion argues that relationships operate more effectively when elements of the 'Interdependency' model exist. The need for further debate about the administrative, legal and management elements of the working relationship between a police minister and commissioner is essential to achieve a balance between policy, administration and operational requirements within a modern western democratic policing system.

Thesis (M.B.A.)--University of Hong Kong, 1997. / Includes bibliographical references (leaf 150-151).

This thesis explores the current police-community relationships in Kuwait where no previous research on this particular topic is known. Therefore, the overall goal of this thesis is to both describe the current relationship between the Kuwaiti police and the community and, based on the results, provide suitable recommendations to help forge and maintain positive relations. In order to accurately illustrate the current relationship, this thesis utilises three major theoretical concepts: the co-creational approach (relational approach and community theory), systems theory, and social exchange theory. Habermas’s Theory of Communicative Action (TCA) was also discussed to shed light on the power dynamic of the police-community relationship. Although these theories differ in their approach, they present the public relations approach through a shared focal point – relationships, which is the primary focus of this research. In a qualitative approach, twenty-two participants were interviewed and their answers coded and transcribed. Particular attention was paid to the sampling of interview participants through the use of the qualitative sampling techniques of quota and purposive sampling. In the analysis of data, three themes, Faith, Communitarianism, and Optimism represent an important and special context for the public relations theorist. They contribute to our understanding of public relations in the context of Kuwaiti police-community relations. Furthermore, the relational elements of trust, satisfaction, control mutuality and commitment are integrated with the three aforementioned themes. This analytical framework strengthened the analysis by adding a comparative and universal perspective. The main findings of this research are the key attributes affecting the police- community relationship in Kuwait, such as trust, satisfaction, commitment, control, mutuality, and the worldviews through which the participants regard the police: Faith, Communitarianism, and Optimism. Furthermore, the implication of this thesis goes beyond that of the police-community relationship in that country. It also provides a thorough discussion regarding 1) public relations theory and practice, and 2) a thematic analysis of the Kuwaiti police. This thesis adds to public relations theories as it extends the body of knowledge of public relations to a specific context of police public relations in Kuwait. This will help to round-out existing police PR data, especially by adding a Middle Eastern and Arabic perspective to otherwise Western theories (e.g. relational, community, systems and social exchange). Furthermore, this thesis demonstrates how environmental factors (Kuwaiti history, culture and economics) influence organisation-public relations. This thesis explores an essential area for Kuwaiti police that has not been explored before. Through the investigation of interview data, this thesis provides a snapshot of the current police-community relationship, highlighting important issues that are obstacles to a better police-community relationship. The most salient two are (1) police force behaviour, and (2) the organization's communication style. It is recommended that Kuwaiti police should adapt the community policing approach. This thesis proposes that adapting the community policing approach will help to improve behaviour and communication styles by addressing root issues. This adjustment will require the police organisation to adjust its goals and mission so as to become aligned with that of the community's goals and mission.

The purpose of this study was to determine the various values that influence police officers within law enforcement organizations. The value systems (Tribalistic, Egocentric, Conformist, Manipulative, Sociocentric, and Existential) were based on the "Levels of Psychological Existence" developed by Clare W. Graves. A values test instrument was administered to 297 police officers. Specific hypotheses regarding value differences in law enforcement groups were tested. The results were significant in the areas of Existentialism and higher personal education; Sociocentrism and older age, male sex, detective rank group; Manipulation and younger age, male sex, officer rank group; Conformitism and longer police service, female sex, married officers; and, Tribalism and longer police service, female sex, less personal education.

An "in-basket" test (representative sample of work usually found in the incoming mail basket of a person in a specific desk job) was designed to be used under limitations imposed by Civil Service Statute 1269m concerning merit examinations for the position of police sergeant. This test was used in conjunction with the traditional cognitive skills. test and performance evaluations. Subjects were 20 white male police officers. Peer and supervisory evaluations and predictions of who would make the best sergeant were correlated with total scores on the three-part test. Results indicate that the in-basket test contributes a unique and viable dimension to the traditional merit examination, and aids in the selection of those considered most qualified. Use of the in-basket test under Code 1269m was subsequently approved by the Civil Service Commission.