Thesis submitted in fulfillment of the requirements for the degree Master of Technology: Tourism and Hospitality Management in the Faculty of Business at the Cape Peninsula University of Technology, 2012 / The objective of the research study was to investigate how effective an eco initiative to recycle water and food waste would be when implemented in selected Cape Town hotels. Earthworm farms are able to convert organic food waste into usable compost as an alternative to landfills. Harvesting rainwater as a direct method for the reuse of waste water makes it possible to store captured rainwater for future use. This serves as an alternative source of surface water. The study further investigated whether implementing these initiatives would be successful as a future endeavour. Environmental movements were the instigators of the high demand for recycling initiatives. These movements aimed to address the deteriorating quality of water supplies, as well as growth in landfills. In South Africa, a decrease in the availability and quality of surface water has been coupled with an annual increase of 3.7 % in the demand for water. Landfills furthermore release toxic smoke when burned. Within the Hospitality Industry, travelers are increasingly seeking out environmentally friendly hotels as part of their corporate travel policy. This has occurred as a result of the increased focus on environmental initiatives by the International community. The researcher therefore aimed to provide practical examples of how existing theory regarding these initiatives is applicable to operations within hotels. The research methodology was determined through analysing the research strategy, the design and the research instruments. The research strategy was based on gathering facts relevant to the theory of the study. A descriptive approach was therefore adopted as the “-what-” question that was asked when measuring data to answer the research questions. The research design utilised a multi-strategy approach whereby both quantitative and qualitative data were gathered. This resulted in questionnaires, interviews and case studies forming part of the research instruments. The researcher found it effective to corroborate the findings from both quantitative and qualitative data: that is, the findings from the questionnaires were enhanced by the findings from the interviews. The case studies were conducted to provide a practical context to the theory. Recommendations have been made according to technological and social developments. Ultimately, this study illustrates the success of eco initiatives aimed at recycling water and food waste produced by selected hotels in Cape Town and a reduction in the waste generated by the hotels.

Thesis submitted in fulfilment of the requirements for the degree Master of Technology in Public Management in the Faculty of business at the Cape Peninsula University of Technology, 2012 / South Africa has been experiencing poor service delivery protests. The Eastern Cape in particular, is characterised by rural areas owing to segregation that was created by the past apartheid government. Ineffective operations of municipalities are usually found to be the root cause of ineffective service delivery. However, the Republic of South Africa‟s Constitution,1996 and other forms of legislation provide for monitoring and support of municipalities by national and provincial government, although most monitoring and support responsibilities are borne with the provincial government. Provincial governments provide an oversight role towards municipalities and assist them when they cannot and do not fulfil their obligations. This study focuses on the Eastern Cape with the Cacadu District Municipality as the identified case-study. The district is one of the largest in the Eastern Cape and is marked by high levels of poverty and unemployment. The study investigates the effectiveness of the Eastern Cape Department of Local Government and Traditional Affairs (ECDLGTA) to monitor and evaluate municipalities, with reference to the Cacadu District Municipality. Monitoring and evaluation are effective tools, which are utilised by developed countries to achieve good governance and effective service delivery. South Africa has also followed a culture of M&E and established the Government Wide Monitoring and Evaluation System. It is important that monitoring and evaluation systems are effective. Because with effective systems, government can detect early warning signs of corruption or any other forms of ineffectiveness. The purpose of this research study is to explore current systems that the ECDLGTA has established to monitor municipalities and to assess whether those systems are effective or not. Furthermore, the research intends to explore the reasons for ineffectiveness, as well as the relationship between the municipalities and the provincial government. In order to reach conclusions to these questions, an empirical study was conducted by using qualitative research methodology. Interviews were conducted and are described in chapter five. Chapter Six and Seven present the results that were achieved from the interviews and analysis of those results, whilst Chapter eight presents concluding remarks and recommendations based on the findings.

Thesis submitted in fulfillment of the requirements for the degree Doctor of Technology : Office Management & Technology in the Faculty of Business at the Cape Peninsula University Of Technology 2007 / In this research all references to technikons relate to the present Universities of Technology. Since this study was conducted relating only to courses that offer an experiential leaming component, it is to be noted that these courses are offered mainly by the previous Technikon sector, prior to the amalgamation of technikons with certain universities and colleges. The specific research problem is defined and the background to this problem explained. Both the research problem and objectives are formulated. No efficient Management Information System for co-operative education based on web-technology currently exists in South Africa. By means of a study based on the present needs of co-operative education practitioners in South Africa, and comparing the latter to certain existing management information systems for co-operative education internationally, the objectives of the research are addressed. Initially some critical activities are identified and used to map out possible sub-systems. Literature is reviewed relating to technologies relevant to this research, such as the Web, Internet and lntranets. It outlines some information technologies available to organisations and the educational environment. The literature also highlights most of the processes within a management information system. Furthermore, it summarises the initial considerations needed to develop a management information system in this context. To focus more pertinently on the problem a management information system relating to education is investigated. Various existing management information systems in education in the UK, USA and RSA are reviewed. Specific reference is made to management information systems in general education in Australian schools. These investigations then focus on one element of education, namely co-operative education. Possible cooperative education sub-systems are mapped out from identified critical activities. These sub-systems were instrumental in developing the pilot study and the final questionnaire. The research methodology and the techniques applied to address the research objective, are discussed. Aspects such as reliability, validity, quantitative vs qualitative research, the final measuring instrument, target population, administering the questionnaire and data capturing, are addressed. The development of the questionnaires and a two-dimensional matrix of the measuring instrument are explained. The responses to the various elements on each of the questionnaires are reported on and the data is interpreted and grouped to form a synthesis. From the synthesis, conclusions and recommendations relating to all three sub-systems (students, employers and short courses), are listed. These results of the questions as reported on and the interpretations recorded are analysed. These relate to each question as well as to all the literature reviewed. The conclusions and recommendations are supported by detailed crossreferences to each chapter. Some comparison of local (South African) and international preferences is included. The main objective of this study was to develop a scientifically-established model of an adequate management information system for co-operative education, which will comply with the needs of the South African Co-operative Education. In summary then : • A survey was undertaken of good international practice, from which a set of desirable "elements", "components" or "sub-systems" was established. Hereafter they are referred to as "sub-systems". • These sub-systems were taken as the foundation for a questionnaire, where in respondents were asked to consider the importance and detail of the subsystems. • The questionnaire was reviewed for its effectiveness and completeness, refined, and then deployed to 325 respondents nationally. Internationally 77 delegates responded. • An analysis of their responses was used to develop a set of desirable characteristics of a co-operative education management information system in South Africa.

Dissertation submitted in fulfilment of the requirements for the MTech: Internal Auditing In the Faculty of Business at the CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2010 / The concept of Small Medium and Micro Enterprises (SMMEs) was created and implemented by the South African Government in an attempt to improve the economy of South Africa, reducing the unemployment rate and eliminating poverty. As a basic objective, SMMEs strive toward sustainability, however in recent years sustainability is at an all time low as substantial a number of these businesses fail to become viable entities. Popular literature show that Fast Moving Consumer Goods (FMCG) retail SMMEs make ineffective use of their accounting resources, resulting in them making critical business decisions without understanding and interpreting their financial performance or financial positions. These decisions have a ‘toxic’ affect on their business sustainability and as a result, it is perceived that these SMMEs make inefficient use of financial performance measures. The key objective of this research is to establish what financial performance measures sourced from accounting resources are regarded as being critical for the sustainability of FMCG retail SMMEs during the current dispensation of an economic depression in South Africa. To achieve the above dispensation, applied research will be used using ‘action research’ as the primary research paradigm supported by questionnaires for the purpose of data analysis, results of which were analysed using descriptive and inferential statistics. Recommendations culminate from the research to mitigate the research problem.

Thesis submitted in partial fulfilment of the requirements for the degree Master of Technology: Human Resource Management in the Faculty of Commerce at the Cape Peninsula University of Technology, 2013 / The researcher decided to replicate an existing study by Rahman, Naqvi and Ramay (2008) titled “Measuring Turnover Intention: A Study of IT Professionals in Pakistan”. The study was applied to new situations in order to determine generalisability to different subjects, age groups, races, locations, cultures or any such variables. The replicated study builds on the original study, by making it relevant today and applying it to a large business within the South African Telecommunications industry. Reducing employee turnover is both strategic and very important in ensuring that an organisation remains profitable. Therefore the main objective of this study is to analyse and verify whether job satisfaction, organisational commitment and perceived alternative job opportunities are correlated with turnover intention. Employee turnover has become a serious management problem for the participating company due to the financial and moral impact on its degree of competitiveness and sustainability prospects. Today, organisations are finding it difficult to retain employees. Many skilled professionals are leaving, which results in the loss of knowledge systems and discontinuity for the Telecommunications industry. Thus, employee turnover demands management’s attention to do whatever it can to retain skilled employees. A quantitative research design using a survey was employed in the study. A survey is defined as “a method for gathering information from a sample of individuals” (Scheuren, 2004: 9). A sample was chosen from a population of employees who are working for the participating company, within the Telecommunications industry. The population is N = 401 (unit of analysis), which is the number of people employed at the participating company, where the researcher is currently employed. The General Job Satisfaction Survey (JDS) developed by Hackman and Oldman (Cook & Rice, 2003: 37) was used to measure both JS and PAJO. Hypothesis 1 addressed the relationship between job satisfaction and turnover intention. The Pearson product-moment correlation coefficient (PPMCC) between job satisfaction and turnover intention was r = 0.812 with a p-value = 0.714*, indicating that the correlation is positive but not significant. The Organisational Commitment Questionnaire (revised) (OCQ) developed by Meyer and Allen (2005: 73) was used to measure employee commitment. Hypothesis 2 addressed the relationship between organisational commitment and turnover intention. The Pearson product-moment correlation coefficient between organisational commitment and turnover intention was r = 0.572 with a p-value = 0.065*, indicating a positive but not significant correlation. Hypothesis 3 addressed the relationship between perceived alternative job opportunities and turnover intentions. The Pearson product-moment correlation coefficient between perceived alternative employment opportunities and turnover intention was r = 0.953 with a p-value = 0.081*, indicating a positive but not significant correlation. It can be concluded that the correlation between the dependent variable and independent variables in the replicated study was positive but not significant which is consistent with the original study conducted by Rahman et al. (2008). The results reveal that in order for the participating organisation to be competitive in the 21st century a firm grip needs to be taken on reducing turnover intentions. Even though the correlation between the variables was not significant it supports previous studies that have found a significant correlation between job satisfaction, organisational commitment, perceived alternative job opportunity and its association with turnover intention. The replicated study will be presented to the participating organisation in an attempt to add value. The audience are managing executives and heads of departments, who are people that can make a difference within their respective divisions. When there is buy-in from top management, this will ensure that the need and urgency for retaining critical skills is filtered down to the lower levels. It will benefit the participating organisation that has a philosophy of wanting to continuously improve. It is recommended to the management of the participating company to pursue a retention strategy highlighting commitment and job satisfaction to obtain a committed and satisfied workforce through application of suitable human resource policies. These include training, career planning and advancement opportunities, employee participation and compensation plans to reduce employee turnover intention (Rahman et al., 2008: 79). By building a company’s business model around job satisfaction, organisational commitment and perceived alternative job opportunities, morale can be increased and commitment can be strengthened. When employees are satisfied they do not have the need to look for work elsewhere, which will contribute to a successful and competitive organisation.

A mini-dissertation submitted in partial fulfilment of the requirements for the Magister Educationis (M Ed) at the Cape Peninsula University of Technology, 2012 / This mini-dissertation describes the difficulties faced by educators who teach Natural Science in Grade 6 using isiXhosa mother tongue instruction. The researcher has investigated how educators dealt with Natural Science terminology when they were teaching Grade 6. The sample consisted of 10 educators from 10 schools in Gugulethu who were teaching Grade 6 Natural Science. The researcher used a focus group interview of 10 educators from 10 schools in Gugulethu. The researcher unpacked the issues of teaching Natural Science in mother tongue instruction, as it was the policy of the Western Cape Education Department (WCED). The researcher looked at the measures put in place by the WCED to pilot schools, such as resources and training of the educators. As a researcher I looked broadly and compared educational policies in other neighbouring countries, such as Mozambique and Swaziland, to South Africa. In a purposive sample, one was likely to get the opinions of one’s target population, but one was also likely to overweight subgroups in one’s population that were more readily accessible. Researcher also consulted some literature such as that of Baker, Alexander, Brock-Utne etc. In conclusion, the researcher used exploratory studies for hypothesis generation, and by researchers interested in obtaining ideas of the range of responses on ideas that people had. However, in this study the researcher used the qualitative methods, with a focus group interview, to gather data on the implementation of mother tongue instruction in a Grade 6 Natural Science classes. The findings of the study seem to indicate that learners understand better if they are taught Natural Science in isiXhosa mother tongue. Therefore, recommendations pose a number of challenges to those committed in the implementation of mother tongue instruction in the Western Cape schools.

Thesis submitted in fulfilment/partial fulfilment of the requirements for the degree Master of Education: in the Faculty of Education at the Cape Peninsula University of Technology Supervisor: Professor Fred Lubben Mowbray, 2012 / Practical work in Science is considered to be an important component of science education. However, teachers in poor schools in the rural areas generally find it difficult to conduct practical work. An outreach project ‘Science for Rural Communities’ was launched to address this problem. The purpose of this study was to investigate the nature and coherence of the project and its influence on science teachers’ content knowledge, skills and classroom practice. The research is situated within a qualitative interpretive paradigm and has adopted an evaluative research design, underpinned by grounded theory as a method of analysis. The use of an evaluative framework normally used for curriculum innovation was adapted for the exploration of impact of the teachers’ professional development project. Teachers reported that they benefitted from participation in the project in various ways, such as increased conceptual understanding of science knowledge, improved practical skills and enhanced confidence. However, there were some inconsistencies identified in terms of project intentions and project outcomes. The suitability of the evaluation framework for teacher professional development programmes is discussed

Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Environmental Health in the Faculty of Applied Sciences at the Cape Peninsula University of Technology, 2013 / Water is an important daily requirement and in a clean, pure form, it promotes health and well-being. In addition to South Africa being one of the driest countries in the world, water availability is also being compromised by massive pollution of remaining water sources. The Berg- and Plankenburg Rivers are two of the surface water sources in the Western Cape, South Africa, which are highly polluted by sewage, industrial and agricultural run-off. The current investigation was aimed at comparing diagnostic tools, which are employed by municipalities and food industries, and molecular based techniques to routinely monitor water for indicator organisms in time- and cost-effective manner. These rivers were sampled twice a month (July 2010 to January 2011) at the sites closest to the informal settlements of Kayamandi in Stellenbosch (Plankenburg River) and Mbekweni in Paarl (Berg River). The contamination levels of the two river systems were evaluated by the enumeration of Escherichia coli and coliforms using the Colilert 18® system, Membrane Filtration (MF) and Multiple Tube Fermentation (MTF) techniques. The highest faecal coliform count of 9.2 × 106 microorganisms/100 ml was obtained in weeks 21 and 28 from the Plankenburg River system by the MTF technique, while the lowest count of 1.1 × 103 microorganisms/100 ml was obtained in week one for both river systems by the MTF technique. The highest E. coli count of 1.7 × 106 microorganisms/100 ml was obtained from the Berg River system (week 9) using the MTF technique, while the lowest count of 3.6 × 102 microorganisms/100 ml was obtained by the MF technique from the Plankenburg River system. The coliform and E. coli counts obtained by the enumeration techniques thus significantly (p > 0.05) exceeded the guidelines of 2000 microorganisms/100 ml stipulated by the Department of Water Affairs and Forestry (DWAF, 1996) for water used in recreational purposes. Overall the results obtained in this study showed that the water in the Berg- and Plankenburg River systems is highly polluted, especially where these water sources are used for irrigational and recreational purposes. For the coliform and E. coli counts obtained using the three enumeration techniques, it was noted that the MTF technique was more sensitive and obtained higher counts for most of the sampling weeks. However, the media (Membrane lactose glucuronide agar) used in the MF technique also effectively recovered environmentally stressed microbial cells and it was also better for the routine selection and growth of coliforms and E. coli. While E. coli and total coliforms were detected utilising the Colilert 18® system, accurate enumeration values for these two indicator groups was not obtained for the entire sampling period for both river systems. It has previously been shown that dilutions (up to 10-3) of highly polluted waters increase the accuracy of the Colilert 18® system to enumerate colifoms and E. coli in marine waters. As the results obtained utilising the Colilert 18® system were also not comparable to the MF and MTF techniques it is recommended that highly polluted water samples be diluted to increase the accuracy of this system as a routine enumeration technique. Water samples were directly inoculated onto MacConkey, Vile Red Bile (VRB) agar and the Chromocult Coliform agar (CCA) and single colonies were inoculated onto nutrient agar. Chromocult coliform agar proved to be more sensitive than MacConkey and VRB agar for the culturing of E. coli and coliforms. Preliminary identification of these colonies was done using the RapID ONE and API 20 E systems. The most isolated Enterobacteriaceae species by both systems, included Klebsiella pneumoniae, Klebsiella oxytoca, Escherichia coli and Enterobacter cloacae in both river systems. The API 20 E system was more sensitive in the preliminary identification of the various isolates, as greater species diversity was obtained in comparison to the RapID ONE system. The Polymerase Chain Reaction (PCR) was firstly optimised using positive Enterobacteriaceae species. The optimised method was then applied to the analysis of river water samples, which were centrifuged to harvest the bacterial cells, with DNA extracted using the boiling method. The extracted DNA was amplified using conventional PCR with the aid of species specific primers. The Enterobacteriaceae species that were detected throughout the study period in both river systems include Serratia marcescens, Escherichia coli, Klebsiella pneumoniae and Bacillus cereus. Conventional PCR was the most reliable and sensitive technique to detect Enterobacteriaceae to species level in a short period of time when compared to RapID ONE and the API 20 E systems. Multiplex PCR was optimised using the positive pathogenic E. coli strains namely, Enteropathogenic E. coli (EPEC), Enteroinvasive E. coli (EIEC), Enterohaemorrhagic E. coli (EHEC) and Enteroaggregative E. coli (EAEC). It was then employed in river water sample analysis and enabled the detection of EAEC, EHEC, and EIEC strains in Berg River system, with only the EAEC detected in the Plankenburg River system. Real-time PCR was used to optimise the multiplex PCR in the amplification of E. coli strains and successfully reduced the time to obtain final results when using control organisms. Real-time PCR was found to be more sensitive and time-effective in the identification of E. coli strains, and also more pronounced DNA bands were observed in real-time PCR products compared to conventional-multiplex PCR amplicons. To sustain the services provided by the Berg- and Plankenburg Rivers in the Western Cape (South Africa), these water sources should frequently be monitored, results assessed and reported according to the practices acknowledged by responsible bodies. It is therefore recommended that the enumeration techniques be used in conjunction with the very sensitive PCR technique for the accurate detection of coliforms and E. coli in river water samples.

Thesis (MTech(Environmental Health))--Cape Peninsula University of Technology, 2011. / Pharmaceuticals have been formulated to influence physiological systems in humans, animals, and microbes but have never been considered as potential environmental pollutants by healthcare professionals. The human body is not a barrier to chemicals, but is permeable to it. Thus after performing their in-vivo functions, pharmaceutical compound introduced into the body, exit mainly via urine and faeces. Sewage therefore contains highly complex mixtures of chemicals in various degrees of biological potency. Sewage treatment works including those in South Africa, on the other hand, are known to be inefficient in removing drugs from sewage and consequently either the unmetabolised pharmaceutical compounds or their metabolites emerge in the environment as pollutants via several trajectories. In the environment, the excreted metabolites may even undergo regeneration to the original parent molecule under bacterial influence, resulting in “trans-vivo-pharmaceutical-pol ution-cycles”. Although all incinerators are known to generate toxins such dioxins and furans from the drugs they incinerate, all the medicines disposed by the hospitals under research, were incinerated, as the preferred option of disposal. The incineration process employed was found to be environmentally unsafe. Expired and unused medicines which the general public discard as municipal solid waste become landfilled. Because many landfill sites are not appropriately engineered, the unwanted drugs landfilled therein, leach into the surrounding ground water, which is the influent source of water treatment plants. Water treatment plants, including those in South Africa, are also inefficient in eliminating pharmaceutical compounds, releasing them in sub-therapeutic concentrations into potable tap water as pollutants, the full effects of which are yet to be determined.

Thesis submitted in fulfilment of the requirements for the degree of Master of Technology: Construction Management (Facility Management) Department of Construction Management and Quantity Surveying In the Faculty of Engineering At the Cape Peninsula University of Technology, 2013 / Universities generally have low budgets for building maintenance and this reality, often aggravated by further reductions, results in a decline in the condition and performance of buildings. This particular research investigated the current building maintenance strategies of Cape Peninsula University of Technology (CPUT). The aim of the research was to develop improvement, prioritisation and involvement strategies to guide the maintenance of the performance parameters of the lecture theatres to ensure a performance level that meets the satisfaction of students, thereby promoting their learning experience. A mixed research design was used for the main study. A “case study” approach was adopted. CPUT was selected and three lecture theatres were selected as the cases for the research study. An exploratory study was carried out at the initial stage of the study, helping to formulate the research question and objectives for the main study. Observations, interviews and questionnaires were used to collect the primary data for the main study. A total of 430 questionnaires were distributed, out of which 283 representing a response rate of 65.8% were duly completed and returned. Importance Performance Analysis (IPA) model together with both descriptive and inferential statistics were used to analyse the data. The findings revealed that the performance of lecture theatres affects learning experience, and that all identified performance parameters were important to students’ learning experience. However, lighting, structural safety, ventilation and cleanliness were more highly ranked than fire safety & exit and aesthetics. It also became evident that, while all the performance parameters appeared to be underperforming, the performance of structural safety and lighting seemed satisfactory in all the lecture theatres, whereas ventilation, temperature, fire safety & exit (particularly old lecture theatres) and sound control were clearly underperforming. Furthermore, the study revealed that students are not involved in the maintenance management process of the lecture theatres whereas their involvement could ensure their satisfaction. Students perceived that instituting maintenance coordinators would be the most effective way of ensuring their involvement, followed by placing suggestion box in the department, or possibly organising forums at departmental level. To achieve better lecture theatre performance, the CPUT maintenance department needs to improve on the HVAC system (ventilation and temperature), fire safety & exit (particularly old lecture theatres) and sound control but without neglecting the other performance parameters. A further study to include teaching staff, additional lecture theatres and more parameters is highly recommended as it will provide a broader perspective to further help the CPUT maintenance department better maintain the lecture theatres.