The main purpose of this thesis is to develop a model for designing a quality control procedural description with respect to cultural differences. This project is conducted at the case company. The problem in the case company is to analyse the existing procedural description of quality control to develop a model to improve the quality control of production with respect to different cultures. The authors visit the case company to collect essential information to accomplish the thesis, face-to-face user interviews, Question & Answer via email. The knowledge gained on different quality tools during studies at School of Technology and Design (Terotechnology) for the basis of this research. The plan of this thesis uses the different quality tools and techniques to solve the problem by analyzing, mapping the existing processes. The analysis is based on theoretical and empirical facts, also different quality tools like process mapping, cause & effect diagram and flowchart are use to identify the problem and relevant suggestions have been proposed to improve their current situation. In the results and conclusions the authors explain a model for designing a quality control procedural description. The authors believed by implementing the suggested improved model company can address their quality issues, which will improve the productivity to a greater extent and enable them to achieve their goal of continuous improvement. Communication is main factor in this thesis. In the case company there is such as no main problem of low or bad quality in the product. Occurrence is more important to develop good relations with the suppliers. Continuously repeat of the specification and demand over & over again is very important for clear communication between buyer & seller as well as feed back and follow up of the order from both parties.

ABSTRACT ADMINISTRATIVE AND SERVICE SATISFACTION WITH THE ERASMUS STUDENT EXCHANGE PROGRAM AT MIDDLE EAST TECHNICAL UNIVERSITY FROM THE VIEWS OF STUDENTS AND COORDINATORS Bulut Sahin, Bet&uuml / l M.S., Department of Educational Sciences Supervisor: Prof. Dr. Hasan SiMSEK June 2008, 131 pages As a result of globalization, educational systems become more and more internationalized through mobility and exchange programs. The supra-natural organizations, such as European Union, have developed organized education programs to adapt to this transformation. Since 1987, the mobility of students and faculty throughout Europe has dramatically increased through Erasmus, which is the Program of European Union for higher education. Turkey, as a candidate country for European Union, became one of the participants of this program in 2004. Yet, the influence of the quality administration on such programs and customer satisfaction is relatively unexplored in Turkey. In this research, Middle East Technical University (METU), one of the leading universities in Turkey, is analyzed in scope of its effectiveness in the administration of Erasmus Program from the students&rsquo / and Erasmus coordinators&rsquo / point of view through questionnaires. Total Quality Management framework is used to design the research. The results of this study showed that students and departmental coordinators are generally more satisfied with the administrative services than communication, interaction with customers and academic issues.

APPLICATION OF TOTAL QUALITY MANAGEMENT IN TEACHER UNIONS FROM THE PERSPECTIVES OF UNION MEMBERS Bagci, Abdullah M.S., Department of Educational Administration and Planning Supervisor: Prof. Dr. Hasan SimSek September 2009, 123 pages The purpose of this study is to contribute to the understanding of the functioning of teacher unions and provide feedback to union managements, members of the unions, teachers, academics and education officials concerning TQM applications in teacher unions by investigating the implementation degree of TQM principles in teacher unions in Ankara. Several studies have been done on the implementation of TQM in the field of education mainly for state/private schools and state/private universities / nevertheless, no researches have been carried out regarding TQM applications in teacher unions which is an important stakeholder in Turkish education system with more than 400.000 members. A Total Quality Management Questionnaire was developed by the researcher based on the existing literature on basic TQM principles to be applied to union members in state schools in Ankara. Descriptive statistics and Mann-Whitney U test were used to analyze the data obtained. The results revealed no difference between Egitim-Sen and T&uuml / rk Egitim-Sen members&rsquo / perceptions concerning the application of 38 TQM proposals in their unions. However, Mann-Whitney U results yielded significant differences on the application of 16 TQM proposals included in the questionnaire. Descriptive statistics results also revealed that more than half of the union members were not aware whether the TQM proposals were applied in their unions or not and about 40% of the members participated in the study perceive that TQM principles are implemented in their unions. Keywords: Total Quality Management, Teacher Unions, Egitim-Sen and T&uuml / rk Egitim-Sen

<p>The majority of researchers, believe that quality management is the aspect of strategy, a method strategically formed to gain competitive advantage. Quality must however, be managed in the sense that it fits the organization. Besides, organizations must also develop strategies to continuously improve and measure quality work. Historically, the view on quality has moved from an end-product focus in manufacturing organizations, to becoming a more holistic approach, incorporating all aspects of an organization. Today, there is no clear framework for how quality should be implemented in the most suitable way. However, strategic tools such as, TQM, Kaizen and Lean-production are used as means to achieve quality.</p><p>The purpose of this study is to investigate how quality is managed and measured at an operational level at the corporate market department at Nordea, Jönköping.</p><p>The research method used for the conduction of this study is a case study. The aim of the case study is to give an intensive description of how management work with quality at the corporate market department at Nordea, Jönköping. Thus, our sample is intrinsically bouned. Methods used for data collection, were two types of interviews with the corporate market department manager, and a questionnaire to the co-workers. The results have been analysed with the help of descriptive statistics.</p><p>Through interviews, we have found that a qualified criteria for quality is when the right product is provided to the right customer by the high skilled employee, in order to achieve customer satisfaction. Quality work per-meates the whole office and it could be captured in two strategies: proactive and reactive. The former deals with the internal routine of work, more specif-ically; the Lean-meetings, coach-meetings, team work and quality measure-ment parameters, whereas the latter regards their continuous work with customer relations. Furthermore, identified tools at the corporate market de-partment at Nordea, Jönköping are; Lean-production, coach-meetings, ESI and CSI. These are well known by the co-workers, however, what can be further discussed is the implementation and fit of the tools with the organization.</p> / <p>Majoriteten av forskare tror att kvalitetsstyrning är en essentiell aspekt inom strategi för att uppnå konkurrensfördelar. Vidare måste kvalitet inte bara styras och implementeras på rätt sätt utan företag måste även utveckla strategier för att kontinuerligt förbättra samt mäta kvalitet. Historiskt sett, har fokus på vad kvalitet är förflyttat sig från slut produkten i tillverkningsindustrin till ett mer helhetskoncept som inkluderar alla delar av företag. Idag finns inget fast ramverk för hur kvalitets styrning skall implementeras på bästa sätt, dock kan TQM, Kaizen och Lean-produktion ses som hjälpmedel för att uppnå kvalitet.</p><p>Syftet med studien är att undersöka kvalitetsstyrning på en operationell nivå samt att se hur kvalitetsförbättringar mäts på företagsavdelningen på Nordea i Jönköping.</p><p>Den forskningsmetod som använts för den här studien är en fallstudie. Målet med studien var att ge en djupgående deskription av kvalitetsstyrningen på Nordeas företagsavdelning i Jönköping. Därför är vår målgrupp bunden till en specifik grupp. Metoder som användes var två olika intervjutyper med företagsavdelningschefen, samt en enkät till medarbetarna. Resultaten var senare sammanställda med hjälp av deskriptiv statistik.</p><p>Från vår studie kan slutsatsen dras att ett kvalifiserat kriterium för kvalitet på Nordea Jönköpings företagsavdelning är, när den kompetenta medarbetaren erbjuder den rätta produkten till rätt kund för att uppnå kundnöjdhet. Kvalitetsarbetet genomsyrar hela organisationen och på företagsavdelningen kan man identifiera att de jobbar med kvalitetstyrning från två strategier; proaktiv och reaktiv. Proaktiva strategier berör interna arbetssätt, närmare bestämt; Lean-möten, Coach-samtal och kvalitetsmätnings parametrar. Reaktiva strategier är deras arbete för att få konkurrensfördel och stärka kund relationerna. Kvalitetsmätningsinstrumenten som är identifierade i arbetet på företagsavdelningen på Nordea Jönköping är: Lean-produktion, coach-samtal, ESI och CSI. Dessa är vedertagna av medarbetarna men vad som kan diskuteras är dock hur implementeringen av dessa verktyg är anpassad till organisationen.</p>

<p>The main purpose of this thesis is to develop a model for designing a quality control procedural description with respect to cultural differences. This project is conducted at the case company. The problem in the case company is to analyse the existing procedural description of quality control to develop a model to improve the quality control of production with respect to different cultures. The authors visit the case company to collect essential information to accomplish the thesis, face-to-face user interviews, Question & Answer via email. The knowledge gained on different quality tools during studies at School of Technology and Design (Terotechnology) for the basis of this research. The plan of this thesis uses the different quality tools and techniques to solve the problem by analyzing, mapping the existing processes. The analysis is based on theoretical and empirical facts, also different quality tools like process mapping, cause & effect diagram and flowchart are use to identify the problem and relevant suggestions have been proposed to improve their current situation. In the results and conclusions the authors explain a model for designing a quality control procedural description. The authors believed by implementing the suggested improved model company can address their quality issues, which will improve the productivity to a greater extent and enable them to achieve their goal of continuous improvement.</p><p>Communication is main factor in this thesis. In the case company there is such as no main problem of low or bad quality in the product. Occurrence is more important to develop good relations with the suppliers. Continuously repeat of the specification and demand over & over again is very important for clear communication between buyer & seller as well as feed back and follow up of the order from both parties.</p>

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

Thesis (MTech. degree in Education) -- Tshwane University of Technology, 2008. / Explores the successes and obstacles encountered by educators in the implementation of integrated quality management system in cross-sectional schools in the Ellisras Circuit.

published_or_final_version / abstract / toc / Industrial and Manufacturing Systems Engineering / Master / Master of Philosophy

ĮVADAS: Įmonių sujungimai ir įsigijimai yra brangus ir sudėtingas verslo pasaulio reiškinys, pastaruoju metu vis dažniau pasireiškiantis ir valstybiniame sektoriuje. Daug mokslinių tyrinėjimų atlikta šioje srityje nustatant esminius sėkmės faktorius, lemiančius efektyvią įmonės veiklą po integracijos. Kokybės vadyba integruojantis įmonėms deja nėra dominuojanti tema moksliniuose darbuose. DARBO TIKSLAS IR UŽDAVINIAI: Šio darbo tikslas yra įvertinti kokybės valdymą integruojantis įmonėms darbuotojų ir vadovybės požiūriu. METODIKA: Tyrimo metodika rėmėsi literatūros apžvalgoje identifikuotais svarbiais strateginio valdymo, visuotinės kokybės vadybos ir verslo tobulumo principais kurie padėjo sudaryti šios srities teorines rekomendacijas bei klausimynus. Kiekybinis ir kokybinis tyrimai buvo suplanuoti ir atlikti tiriant Šveicarijos ir Danijos medicininės įrangos gamybos įmonių susijungimą ir praėjus 33 mėnesiams po oficialios datos. Tyrimo duomenys atskleidė darbuotojų (34 respondentai) ir vadovybės (3 respondentai) požiūrį į integracijos eigą, pointegracinę įmonės veiklą ir kokybės vadybą. Kiekybiniai duomenys buvo išanalizuoti naudojant Chi-kvadrat testą (požymių nepriklausomumo kriterijų) ir z-testą (tikimybių lygybių kriterijų). REZULTATAI IR IŠVADOS: Tyrimas parodė, kad pagrindinė sujungimo motyvacija buvo strateginio pobūdžio – produktų portfelio plėtra. Tai labai sustiprino Šveicarijos padalinį, kuriam buvo sudarytos geresnės sąlygos siekti komercinių tikslų. Tačiau... [toliau žr. visą tekstą] / INTRODUCTION: Mergers and acquisitions are common and complex phenomenon in the world of business also moving to the public sector lately. Vast amounts of research have been made to look for the critical success factors for successful post-integration performance. Quality Management in M&As has not been dominating on the agenda though. Due to relevance to today’s business success and lacking presence on research agendas the topic was chosen to be explored more deeply. AIM OF STUDY AND OBJECTIVES: The purpose of this master thesis is to evaluate the merger process and Quality Management role seen from a perspective of both employees and management. METHODS: Strategic Management, Total Quality Management and Business Excellence principles served as a framework in designing qualitative and quantitative surveys. The surveys were executed in Danish and Swiss medical device company’s affiliates merged 33 months before the research. The data demonstrates perception of employees (34 respondents) and managers (3 respondents) with regards to the merger’s course, impact on the new company’s performance and the Quality Management in the merger process. Quantitative data was analyzed using Chi-square test for association and two proportion z-test for independence of probabilities. RESULTS AND CONCLUSIONS: The surveys revealed a strategic merger with product portfolio expansion as a main motive which substantially strengthened Swiss subsidiary with new capabilities and more business... [to full text]