Thesis (M.S.)--Rochester Institute of Technology, 1995. / Typescript. Bibliography: leaves 94-98

Thesis (M. Phil.)--University of Hong Kong, 2008. / Also available in print.

This study assesses tourism policy and service quality management in business and conference tourism in the Kingdom of Saudi Arabia (KSA), examining the capacity of KSA to become an international business conference tourism destination. It considers the factors that could favour or hinder the expansion of the conference industry in (KSA), Research was conducted through mixed methods, the fact that qualitative and quantitative designs complement each other - each covering for the weakness of the other including original data drawn from interviews and questionnaires. The target respondents are officials from the Saudi Exhibition and Convention Bureau, which is the government organisation responsible for conferences, drawn from the public sector, and staff and managers of tourism companies drawn from the private sector. Understanding these factors is vital to enable stakeholders to address the opportunities and challenges that may emerge. Substantial analysis of the interviews and questionnaires brings out both important recurring themes and specific detail. The personal views of the participants reflect optimism for the sector's current performance and its prospects in the future. The participants also noted that the continuous increase of the sector's performance in KSA has been secured mostly due to the government's support. It demonstrated that there are several positive factors about KSA that may promote a thriving conference tourism sector. This is contrary to the expectations that global issues such as terrorism, and the negative images they have painted of the Arab world from the Western perspective, which have increased safety concerns for delegates visiting KSA. A further objective was to analyse the quality of service and its effects on business conference tourism in (KSA). This facilitates the rating of the current condition of facilities used in conference tourism, as well as the status of supporting industries such as hospitality. Respondents in this context include external delegates who use these services and can give a first-hand account of their experiences. From these responses, it was established that that a large percentage of external delegates preferred staying in 4- and 5-star hotels. The fact that these hotels were available for these delegates meant that the hospitality industry in KSA is large enough to accommodate conferences and also that the level of customer satisfaction that they offer is relatively high. A further objective was to explore the social and political feasibility of KSA developing as a business conference tourism destination. This objective was addressed using the responses of internal conference delegates to evaluate how the social and political characteristics and perceptions of KSA may influence the future conditions of conference tourism in the country. The data gathered shows that there is a close relationship between social and political factors, and the performance of business and conference tourism in KSA. Several elements of the social and political environment have a bearing, not only tourism but also on other sectors in the country One of these is infrastructure; with appropriate infrastructure, which can only be attained with responsible political planning, the running of many industries will be smooth. This study has established that KSA has the infrastructural capability for hosting international conferences, and its organizational capabilities are good. The themes uncovered have pointed out that the Saudi tradition is significant in the development of Saudi Arabia as a business and conference tourism destination. Culture has been shown to be significant determinant of the sector. It is thus important to consider the cultural attributes that act as obstacles to KSA gaining a position as a business and conference tourism destination, while also noting that the themes have pointed out that several socio-political challenges surround the development of Saudi Arabia as a business and conference tourism destination.

Tourism is a very important factor for the socioeconomic and cultural development of a country, because of the diversity of natural and non common activities that brings economic growth; tourism is a generator instrument of foreign currency inflow, it is an activity that canalizes many investments, to produce a huge economic expansion; generating a market of diversified jobs, it also could have a low investment in comparison with another economic sector, generating a positive balance of payments and most of all, it develops many local activities that will be discussing along the present thesis. Therefore, tourism is the key of success of every developing country, such as Honduras, that wants to eliminate poverty and low social income. Being the Tourism sector one of the world’s largest industries, the revenues that it generates have grown increasingly important for the global economy. The industry does not only benefit the country by creating new jobs and bringing in foreign currency, but also by strengthening national identity, growing education, increasing development and competitiveness, and giving Hondurans a higher standard of living. Trend analysis was utilized in this paper to present the positive realities of tourism in general, while focusing on Honduras as a developing country in Central America and the Caribbean region. The analysis will link the importance of tourism to the economy and recognize the impacts in the Honduras economy. This paper will serve as an outlook for the world tourism economy, Latin America economy as well as the Caribbean and Central American area, offering perspectives that can help Honduras develop tourism business, maintain its growth as well as the conservation of the environment, leverage and expanding threw the whole country as well as building strategies for eco-tourism development as the main or core business.

This thesis seeks to gain insight into environmental management implemented by micro and small tourism enterprises and explore levels of awareness and interest among owner-managers of micro and small tourism enterprises toward schemes aiming for the environmental improvement of business. The research uncovers findings that elevate possibilities for reducing misinterpretation of terminology relative to sustainable tourism business. This research seeks to understand why the suggested lack of sustainable tourism implementation remains evident in tourism. Discussion from findings intends to draw attention to central themes relative to achieving research objectives and seeks to yield important information in the pursuit of sustainable tourism business. A qualitative, semi-structured interview approach was used to gain in-depth and detailed perspectives from owner-managers of micro and small tourism enterprises. Owner-managers interviewed were purposively chosen using non-probability sampling. Selection was based on providing a variety of tourism businesses and physical business locations across the case study region. Overall, findings suggest that owner-managers are implementing low levels of environmental management and have limited knowledge of what implementation of environmental management specifically involves, such as, how long it takes and how much it costs. The underlying values of owner-managers demonstrate potential opportunities for further implementation of sustainable business practice. In addition, owner-managers seemed to place importance in conducting business responsibly and having minimal impact on the environment so that quality of life remains for future generations. Essentially, research findings aid in the understanding of why the suggested lack of sustainable tourism implementation remains evident in tourism and pose future avenues for research in the pursuit of sustainable tourism business.

Aktualumas. Per pastarąjį dešimtmetį turizmo sektoriuje įvyko daug pokyčių. Pasaulinės Turizmo Organizacijos (PTO) turizmo vystymosi prognozės įvairiuose pasaulio regionuose taip pat leidžia numatyti Lietuvos turizmo paslaugų tendencijas. Daug ką rinkoje, ir paslaugų marketingo realizavime, pakeitė neseniai atsiradusi elektroninė prekyba per internetą. Interneto vartotojų skaičius pastoviai auga, kompiuteris atsirado beveik kiekvienuose namuose, dėl to vartotojai, taupydami laiką ir pinigus, informacijos ieško interneto svetainėse. Tai tapo nauju iššūkiu turizmo verslo organizatoriams, kelionių agentūroms, oro transporto bendrovėms, vežėjams (Valstybinis turizmo departamentas, 1999; Pasaulinė turizmo organizacija, 2006). Šiuolaikiniame etape Europos ir Lietuvos turizmo įmonės ir organizacijos didelę reikšmę teikia daugelio paslaugų marketingo priemonių panaudojimui. Išeities tašku tampa klausimas – ką potencialūs vartotojai norėtų pirkti, o ne ką verslininkai nori parduoti? Čia svarbus turizmo rinkos vartotojų poreikių tyrimas, naudojantis rinkos tyrimų metodais. Nepelnytai pamirštama apie savo vartotojo poreikių tyrimą, bei marketingo priemones, skirtos vartotojų paklausai formuoti. Darbe remiantis moksline literatūra ir straipsniais tyrinėjamos turizmo paslaugų marketingo priemonės plėtojant turizmo paslaugų verslą internetu Lietuvoje. Esant didelei konkurencijai turizmo srityje, būtina labai gerai reikia žinoti vartotojų poreikius, turizmo rinką, valstybės požiūrį. Darbo... [toliau žr. visą tekstą] / In the last decades, a lot of changes have occured in a tourism sector. World Tourism Organization (WTO) tourism development forecast in the various regions of the World also let us foresee the tendencies of Lithuanian tourism service. Resent use of E-commerce have made significant changes in the market and services. The number of internet users are continuously increasing, computers become essential part almost in every household. Therefore, consumers who want to save their time and money are looking for the information on the internet sites. This has became a new challenge for tourism organizations, travel agencies, airlines, drivers (State Departament of Tourism, 1999; World Tourism Organization, 2006). In nowdays, European and Lithuanian tourism companies place a significant meaning on the service marketing tools usage. The main point becomes, what the potential customers would like to buy, not what the businesmen want to sell. It is important to perform market research and to understand the customers , while using various market research methods. The importance of the customer needs research, tools of marketing to form the needs of the customer is often underestimated. This work is based on a science literature and articles, the tourism marketing tools are studied, while developing tourism business on the internet in Lithuania. It is essential to understand the needs of customers, tourism market, the attitude of the State , especially when facing the big... [to full text]

Norint pagerinti turizmo industrijos žmogiškuosius išteklius, būtina didinti darbuotojų lojalumą, motyvaciją, įsipareigojimą ir tuo pačiu pasitenkinimą darbu, nes vis labiau pripažįstama, kad entuziastingi ir atsidavę darbuotojai prisideda ne tik prie organizacijos produktyvumo didinimo, bet taip pat klientų pasitenkinimo ir išlaikymo, pelningumo ir ilgalaikės suinteresuotųjų vertės gerinimo. Todėl labai svarbu žinoti, kokie veiksniai įtakoja darbuotojų lojalumą, motyvaciją ir pasitenkinimą darbu. Taigi, darant poveikį šiems veiksniams, atsivertų turizmo verslo žmogiškųjų išteklių gerinimo galimybės. Darbe kėlėme tokį probleminį klausimą: kaip pagerinti turizmo verslo žmogiškuosius išteklius? Darbo objektas: pasitenkinimas darbu ir jį įtakojantys veiksniai, kaip turizmo verslo žmogiškųjų išteklių gerinimo galimybė. Darbo tikslas – ištirti pasitenkinimą darbu ir jį įtakojančius veiksnius. Darbo uždaviniai: 1. Ištirti darbo pasitenkinimo įtaką žmogiškųjų išteklių gerinimui; 2. Analizuoti darbo pasitenkinimui įtakojančius veiksnius; 3. Išanalizuoti Kauno miesto turizmo informacijos centrų, kelionių agentūrų ir viešbučių darbuotojų darbo pasitenkinimą ir jį įtakojančius veiksnius. Išanalizavus mokslinę literatūrą, nustatyta, kad darbo pasitenkinimui įtakos turi moraliniai (sąžiningumas, pasitikėjimas, pagarba, teisingumas, orumas) bei organizaciniai - vadybiniai veiksniai (darbovietės saugumas, atlygis ir pripažinimas, darbo/šeimos pusiausvyra, galimybės profesiniam tobulėjimui... [toliau žr. visą tekstą] / In order to improve human resources of tourism industry, it is necessary to increase employees' loyalty, motivation, commitment, as well as job satisfaction, since it is widely acknowledged that enthusiastic and dedicated employees contribute not only to the increase of organization productivity, but also to customer satisfaction, profitability and long-term value improvement of all concerned. It is therefore very important to know what factors affect the employees' loyalty, motivation and job satisfaction. Thus, by making an impact on these factors, tourism business opportunities for the improvement of human resources would arise. Research question: how to improve human resources in the tourism business? Objective of the paper: job satisfaction and factors affecting it as means for the improvement of tourism business human resources. The aim of the paper is to investigate job satisfaction and factors affecting it. Tasks of the paper: 1. To investigate the influence of job satisfaction on the improvement of human resources; 2. To analyze the factors affecting job satisfaction; 3. To analyze Kaunas tourism information centers, travel agencies and hotel staff job satisfaction and its influencing factors. The analysis of scientific literature reveals that work satisfaction is influenced by moral (honesty, trust, respect, help) and organizational - management factors (job security, remuneration and recognition, work/family balance, opportunities for professional development... [to full text]

Tiriant verslo strategijos modelius, aiškėja, kad verslo strategijos modelių formavimas nagrinėjamas nebuvo. Mokslinėje literatūroje nėra pakankamai išsamių turizmo plėtros strategijos modelių analizės tyrimų, kurie galėtų būti panaudoti, priimant šalies turizmo plėtro planavimo sprendimus. Lietuvos mokslinėje literatūroje tokio mokslinių tyrimų objekto lyg šiol išvis nebūta. Pirmoji Baigiamojo magistrinio darbo dalis skirta strategijos modelių sampratos ir formų analizei, turizmo plėtros strategijos modelių apžvalgai. Antroje darbo dalyje aptariama darbo tyrimo metodika. Trečioje dalyje, atsižvelgiant į turizmo strategijos modelių apžvalgą, turizmo būklę 2007-2008 metais, pateikiamas suformuluotas šalies turizmo plėtros strategijos modelis ir aptariami šalies turizmo darnią plėtrą įtakojantys veiksniai. / Lithuania until now little consideration for sustainable development of tourism business model. European Union Structural Funds, to attract more foreign tourists to our country will be effective only if the sustainable development of tourism. The importance of tourism in many countries in the GDP, the additional jobs, activating the international trade balance. Travel tourism marketing in the company internacionilizations their business, which acceptable customer service, and the rapidly growing demand promotes the development of such enterprises in Lithuania. Based on the experience of foreign countries can be said that one of the most important aspects of a successful tourism business - business strategy models for the creation and formation.

Darbo objektas – logistikos vaidmuo turizmo paslaugos procese. Darbo tikslas – įvertinti logistikos vaidmenį kelionių organizatorių turizmo paslaugos teikimo procese ir numatyti taikymo galimybes. Darbo uždaviniai: 1. Atskleisti logistikos taikymo galimybes turizmo versle; 2. Pristatyti turizmo verslo situaciją ir supažindinti su potencialu, kaip logistinių paslaugų taikymu; 3. Ištirti logistikos taikymą kuriant ir teikiant paslaugas klientams kelionių organizatorių darbuotojų požiūriu; Tyrimo metodai: 1. literatūros šaltinių analizė; 2. anketinė apklausa; 3. matematinė statistinė analizė. Svarbiausi rezultatai, išvados: Apžvelgus logistikos esmę ir svarbą, pastebėta, jog logistiką galimą pritaikyti vykdant turizmo paslaugas. Svarbiausios logistikos taikymo turizmo versle galimybės atsiskleidžia per paslaugos, informacijos bei pinigų judėjimą tarp turizmo organizacijų ir klientų. Logistikos taikymas turizmo versle padeda pasiekti vartotojų lūkesčių įgyvendinimo ir išlikti konkurencingai. Rekomendacijos: turizmo organizacijos, kurios siekia išlikti konkurencingoms ir vykdyti savo veiklą pelningai, būtina: pasiekti vartotojų lojalumą, taikant 7 R taisyklę, kuri apjungia visas turistui reikalingiausius aspektus vykdant paslaugą bei teikti turistui kokybiškas paslaugas kartu siūlant atsakomumą, empatiją, užtikrintumą, apčiuopiamumą ir patikimumą iš savo organizacijos pusės (į šių aspektų įgyvendinimą, labiausiai dėmesį turėtų atkreipti tos organizacijos, kurios sulaukia mažesnio... [toliau žr. visą tekstą] / Logistikos vaidmuo kelionių organizatorių turizmo paslaugos procese.

Thesis (M.A.)--Ohio University, March, 2003. / Title from PDF t.p. Includes bibliographical references (leaves 126-132)